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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I put my rv up for sale because I dont know how much longer I can keep up with the payments Im 70 years old and retired A couple went through their bank and been approved to pay off my loan And their bank wants a title number to close on I been on the phone nine times and all they send is my loan information always telling me to try this and that It seems like they dont want it paid off I called the *** like they told me to do and no help was told the bank has it Dont know what to do just trying to pay the loan off
Business response
06/20/2024
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent today June 20 2024, addressing the concerns brought up in the complaint. Please allow up to seven days for receipt. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
06/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
BMO made the decision to administratively close my accounts (BMO Smart Advantage Checking #**********, Savings Builder #**********). That's fine... They have the right to make that decision. However, they have not returned the funds that were in the accounts at closing. It has been many weeks since the closing process was initiated and completed.Business response
06/18/2024
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent today ******, 2024, addressing the concerns brought up in the complaint. We also responded to the ***** Please allow up to seven days for receipt. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
06/18/2024
Complaint: 21842383I am rejecting this response because:
I recently wrote the BBB: "BMO made the decision to administratively close my accounts (BMO Smart Advantage Checking #**********, Savings Builder #**********). That's fine... They have the right to make that decision. However, they have not returned the funds that were in the accounts at closing. It has been many weeks since the closing process was initiated and completed."
BMO responded with an email address to send my ID and utility bill to. The email address ******************************* is invalid.
I receive an error: "Address not found. Your message wasn't delivered to ***************************** because the address couldn't be found, or is unable to receive mail. The response from the remote server was: 550 5.1.1 User Unknown:
Please request BMO send a valid e-mail address to contact.Sincerely,
***************************Business response
06/20/2024
Our apologies on providing the incorrect email address. The correct email address is is ***************************** We erroneously added a period between customer and feedback.Initial Complaint
06/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My name is ***************************** and I got signed up for BMO account with account number ********** On Saturday June 8, 2024, I deposited a cashier check given to me by ************ into my BMO account in the amount of $7,078.22 and the funds was deposited into my BMO account.The next day being June 9, 2024 I tried to log into my BMO account and I noticed that I cannot log into my account and this is very confusing and frustrating right now.I hope BMO won't run with my funds.I am a senior citizen and I am very depressed right now because of this situation and I want BMO to resolve this situation and allow me access to my fundsBusiness response
06/11/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A call was placed to ***************************** on June 11, 2024 addressing their concerns. We are not posting a summary of the call in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
06/13/2024
Complaint: 21824567
I am rejecting this response because BMO didn't resolve my problem. As stated I am not able to log into my BMO account to view my balance. Each time I tried, there is always an error saying "the information I provided doesn't match their records".Despite speaking with an agent of BMO who reached out to me after my BBB complaint, I am not still able to log into my account online.
This is very worrysome and I need BMO to sort this out.
Sincerely,
*****************************Business response
06/20/2024
We are in receipt of the rebuttal for the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. The Bank spoke to ***************************** on June 18, ********************************************* the interest of protecting our customers confidentiality, we are not posting a summary of the call in this forum. Thank you for taking the time to bring this matter to our attention.Customer response
06/20/2024
Complaint: 21824567
I am rejecting this response because:
Sincerely,
*****************************Initial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I deposited 2 checks from the u.s. treasury on may 10, then my account was froze I couldn't get into my online account or anything. Contacted bmo they Said they froze it because of suspicion of fraud and they needed to verify checks. I called the treasury ***** And they informed me how bmo can quickly verify checks so I passed the info to bmo. It's been 9 days and I still can't get into my account is get any kind of money. I called the treasury ***** Again and they informed me the bank cashed the checks on the 13th. I've contacted bmo many times and they kept telling me they were trying to verify the checks but they already cashed them. This is a business account and having it froze is costing me thousands if dollars and no one at bmo will cooperate in remedying this matterBusiness response
06/07/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on June 7, 2024, addressing their concerns. Please allow time for delay time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
06/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 5/22/24 I used there *** Harris Atm machine to check my balance and it never said there was a fee but illegally charger on anyways. Today on 5/23/24 I went to my bank to try and remove fee and they said call the company number in the machine. I did that and the *** Harris said, "That's not resolved or paid back by them call your bank." I said I went to my bank they said that is ileagal to charge me without warning call the number on the machine." the person on phone from *** Harris said"No I don't care if it's illegal we don't pay you back for that fee call your bank." said "Was already there in person and it's on you *** Harris." then hung up on him.Business response
06/07/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter was sent to ************************ ****** on June 7, 2024 addressing their concerns. Please allow 7-10 days to receive the letter sent ***** We are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
06/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Please DELETE the fraud Account from my credit Report does not relate to any transactions that I have made. DELETE / REMOVE ACCOUNT Immediately.The credit bureaus keep disrespecting the law . I have showed them multiple times how they are violating the FAIR CREDIT REPORTING ACT .According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 USC 1681 have the right to privacy According to 15 USC 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. Inaccurate Information on my credit report is causing me financial distress BMO BANK NA Date:10/20/2020 Acct#****************Business response
06/13/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on June 13, 2024, addressing their concerns. Please allow time for delay time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took out a loan 3 months ago. I have tried to work with them to pay off the loan. When trying to call on June 5, 2024, the phone system hung up on me 6 times. Finally I got through. After 30 minutes on the phone they were finally able to give me a final payment amount. The person I spoke to had a severe accent and I was hardly able to understand him. I asked for a different person and he ignored me. My husband was able to get in touch with a branch in *********, **. They told us to go to a certain page and all of the info was there. That didn't work. I called this morning and they have a special offer to sell insurance to me. I tried to get past it but it hangs up on me if I don't want the insurance. I want to hear from a person that works for the bank so they can explain exactly how to pay off this loan. I don't know where to send the final payment and I am afraid they will steal my money if i send it to the wrong address.Business response
06/13/2024
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. The attached letter was sent June 10, 2024, addressing the concerns brought up in the complaint. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am currently awaiting BMO bank to find my vehicle title. I have paid the balance in full on 02-19-24 which was an early loan termination payment. The loan was to be terminated upon full payment and I have not received my vehicle title. I can get the automated system with BMO bank to say that my account is paid and the title has been delivered. When I call and attempt to talk to someone they tell me the account does not exist and one rep even said that the vehicle was never on lien through BMO bank. I am currently unable to sell my vehicle due to this. I expect the same standards they hold against me (7 days) but instead we are nearing 120 days with no results. I feel money has lost in this market by forcing me to wait months.Business response
06/14/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on June 14, 2024, addressing their concerns. Please allow time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
06/17/2024
Complaint: 21809274
I am rejecting this response because:I was not delivered a lien free title.
I was asked for more money multiple times.
I have spent many hours trying to resolve this issue with no compensation of any kind.
Sincerely,
*************************Business response
06/20/2024
We are in receipt of the additional comments provided by the above referenced customer. We have reviewed the concerns and have nothing additional to add to our original responses. BMO Bank N.A. considers this matter closed. Thank you.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 05/18/2024 BMO Bank auto draft took out ******* out of my checking account and it should have only been 405 which is my truck loan payment. I have made several calls to ************, Option 2 and option 2 starting on 05/18/2024 and spoke to ***** several times up to 05/24/2024 and She left me a message that they sent check to me either on 05/24/2024 or 05/23/2024 . As of 06/05/2024 I have not received my payment. I have sent out several emails spoke to collections department and they couldnt even help me but would relay message to *****. I have tried to call them several times today and when i finally get thru its like they pick up the phone and hang up. The patient they took out of my account was not authorized to do so and it has left me in a position where i have several NSF and My house payment also was rejected due to no funds enough to pay. This has left me so stress and i'm not getting anywhere closier getting my money back. I'm so stress over all this and the financials they have left me in.Business response
06/13/2024
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent today June 13, 2024, addressing the concerns brought up in the complaint. Please allow up to seven days for receipt. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
06/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 5/18/2024 I noticed one of my savings accounts had been closed at ******** and the money was gone. I contacted the bank and they told me that the money had been put in an account called "unclaimed funds" and I just needed to go to the bank with ID to reopen it. I called the local number for the 4th St. ****** and was told by the manager there was nothing they could do because the fraud **** was closed. She promised to call the next day but never contacted me again. I tried calling and the phone was never answered. I called another local branch and the manager was not helpful. She also said she would call me back but I never heard from her again. I went into the branch and was promised by the manager that it was the banks fault and he would help rectify the problem, Now he won't return my emails and there has been no resolution. It's been nearly 3 weeks. This is no small amount, they have taken over $2200. Can you help me please? The last manager I spoke to was ******************************* ************** email ************************ Thank you.Business response
06/18/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on June 18, 2024, addressing their concerns. Please allow time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
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Customer Complaints Summary
1,345 total complaints in the last 3 years.
559 complaints closed in the last 12 months.