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Initial Complaint
01/21/2025
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My name is ****** *****, and I have been with BMO Harris Bank since I moved to the *********** area in 2016. I have been a loyal customer. My account static in not to pay out if I do not have the money in my account. on January 13, 2025 I notice that an unauthorized payment coming in and I do not recognized nor do I have the funds in my account. I called in to speak with an agent. I was told that as long as an automatic comes in no matter the amount it will be paid. I am no longer a customer of this company. BMO ********************** does not protect their customer. Instead they and in the business like ************ and ********** where there they office free phones to switch your service, make you get the highest plan, and then tell you that it has to be automatic monthly payments, and then say you can switch after 30 days. What they don't tell you is that the phones really are not free, and that you have to keep it for 24 months, or that you will use your automatic bill payment account and ********************** as much as they like and their buddies over there at BMO Harris is going to send it through and then charge you a fee, and make sure all your other bills don't get paid! This is all a scam, and I am requesting all of my money back.
Business response
01/27/2025
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on January 27, 2025, addressing their concerns. Please allow time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
Customer response
01/28/2025

Complaint: 22840012

I am rejecting this response because: I would like to wait on the letter to see what their response is. They should have not paid any amount over what I had in the bank. The transaction was between me and T-Mobile

Sincerely,

****** *****
Business response
01/29/2025
We are in receipt of the rebuttal complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on January 23, 2025, addressing their concerns. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. As the rebuttal does not contain any new concerns the Bank has not previously addressed, we consider the matter closed.
Customer response
02/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
01/19/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In 2023, I lost employment and placed most of my credit card debt with a consumer credit counseling agency, including my account with the Bank of the West. In 2023, ******** acquired Bank of the West. I was notified that ******** refused to work with consumer credit agencies, and the agency removed them from my plan. I did not have an open account or access to their website. I repeatedly contacted them and received inconsistent answers. I attempted to resolve this in January 2024. I wrote a letter to *** corporate seeking assistance and to the ************************************ (****). The only response was from ****, indicating that *** said the account had been written off with no other information. *** never responded. Since this time, I have received no information, billing, or notices. However, *** has continued to report adverse credit. During 2024, I have had significant family medical issues that have consumed much of my time and resources. It has been a trying time, made more so by this unresolved issue and the adverse credit reporting that has damaged my credit record. I wish to resolve this matter, as I have attempted to do since this very poor transition happened. When I looked at the *** record a year ago, there were 340 complaints. It appears those have largely been resolved. I hope the company is invested in finally responding to my issues. A copy of the letter I sent to them in January of 2024 is attached.
Business response
01/24/2025
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on January 24, 2025, addressing their concerns. Please allow time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
Initial Complaint
01/16/2025
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello,I am filing a complaint about my missing bonus. I called the customer service several times and was having really hard time to get the customer service representatives understand what my issue was. I am a new customer and opened the Relationship Checking account on 09/09/2024, # is ********** and applied the following promo code - BMOP-081 53V-CHKRCDM, in order to get the either the $500 or the $350 bonus when i had a total of at least $4,500 OR $7500 in qualifying direct deposits within the first 90 days. My total direct deposit is $7150, so I am qualified to receive the $350 bonus, however I still havent got it. When I called, the representatives kept telling me that I cant get the $500, which I understand, however the other part of the promotion should still apply to me, which is the $350 since I have the required total $4500 in direct deposit. They also kept telling me that the promotional code had expired, which I knew, because it was applied in September/ 24. Additionally I emailed the escalation team, - ************************ on January 12th, my email was answered but nobody got back to me on that. I dont understand why you keep offering these opening checking account bonuses and not honoring them? Poor and unprofessional customer service.
Business response
01/17/2025
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on January 17 2025, addressing their concerns. Please allow time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
Initial Complaint
01/15/2025
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received a credit alert regarding a name change on a checking account at ********. I do not or never have had any accounts with this bank. I have spoken with three different customer service representatives requesting information about this account. They have taken my personal information, but they refuse to provide any information about this account stating security reasons. I have spoken with the bank on 11-27-2024; 12-06-2024; and most recently on 12-10-2024. The last representative stated he will initiate an internal investigation to determine the problem. He stated I should hear something back in 30 days. As of this date, I have heard nothing back.
Business response
01/21/2025
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter was sent to ****** ****** on January 21, 2025,addressing their concerns. Please allow 7-10 days to receive the letter sent via ****. In the interest of protecting the confidentiality, we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
Customer response
01/25/2025

Complaint: 22814698

I am rejecting this response because:
I have not received their letter, so I do not know how they have responded to my complaint.
Sincerely,

****** ******
Business response
01/27/2025
We are in receipt of the additional comments provided by the above referenced person. We have reviewed the concerns and have nothing additional to add to our original responses. BMO Bank N.A. considers this matter closed. Thank you.
Customer response
01/27/2025

Complaint: 22814698

I am rejecting this response because:
I have not yet received their response letter via U.S. mail. I cannot accept something I do not have.
Sincerely,

****** ******
Initial Complaint
01/14/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Promotional Offer To Whom it May Concern:On or about 2/29/24, I applied for a Relationship Checking online in response to a promotional offer to get a $400 cash bonus. I was unable to attach the promotional code during the application due to errors on the ******* website. The code was attached by Sans via telephone on 3/6/24.When the bonus did not post, I contacted ********* via chat on 6/23/24. She stated that the code was not attached by the previous agent. She agreed to pay the bonus and waive the monthly ******* of today, I have not been paid anything.Please pay the advertised $400 bonus and refund $75 in fees that were charged in error.
Business response
01/15/2025
On December 13, 2024, the Bank received an arbitration request from the customer as such, his concerns are now being handled through legal avenues.
Initial Complaint
01/13/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
**** has funds they won't release to us or the collection agency with the levy. They told us to hire a lawyer.
Business response
01/23/2025

We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent today January 23, 2025, addressing the concerns brought up in the complaint. Please allow up to seven days for receipt. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
Initial Complaint
01/13/2025
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I do not have an account with ********. One of our FORMER employees had done business with them. However, *** calls my business twice a day every day and leaves a voice mail because we have blocked their phone number. Our voicemail box fills up with messages from them. We have called back the number 3 times and asked them to stop. We have also called the home number and explained the situation. However this morning when I came to work, I have 2 more voicemails. I just want this to stop. Its been going on for over a year.Thank you.
Business response
01/16/2025
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. An email was sent to ************************* on January 16, 2025,addressing their concerns. In the interest of protecting the confidentiality, we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
Initial Complaint
01/13/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm filing a complaint with BMO Harris Bank because, I went to the branch in order to have a replacement debit card and the Bank was closed. I have lost my wallet and I am homeless.
Business response
01/13/2025
We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. A letter was sent to ******* ****** on January 13, ********************************************* the complaint. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
Initial Complaint
01/11/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I opened a *** personal checking account and it had taken a long time to repair my consumer reports after suffering a devastating identity theft not long ago. I was very proud of getting this account and was excited to finally be a part of the *** family. My initial deposit was a check I received from a friend but she was unaware of a restriction she had on her account that caused the check to be returned. Neither I or her were aware of the restriction and thus had no control the check being returned. Since the account was under 90 days of being opened, *** closed my account as quick as I had opened it. I plead with them to have a second chance to exchange the deposit but they refused and said I was too high risk. I think that it was completely unfair and unnecessary for them to be so harsh on me especially since it was one of my first accounts since the identity theft. They treated me as if I were a criminal even though I begged them to reconsider their decision. They told me they would put an appeal in with the security team member that made the decision but I heard nothing back. I decided to drop another application in and I was approved and granted a second chance but when I went to enter my trial deposits for the initial deposit it gave me an error message and required me to call in only to be denied my account. I had turned in all proper verification documents as requested every time and there was no reason to treat me as they did.
Business response
01/22/2025
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter was sent to ****** ********* on January 22, 2025, addressing their concerns. Please allow 7-10 days to receive the letter sent via ****. In the interest of protecting the confidentiality,we are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
Initial Complaint
01/10/2025
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am fill complaint against this company because I try get my account fix when I called customer service they are rude and didnt listen what I say because I need change my address and a phone number was worked they basic lock me out and I do have bank account with this bank
Business response
01/23/2025
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent today January 23, 2025, addressing the concerns brought up in the complaint. Please allow up to seven days for receipt. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
Customer response
01/24/2025

Complaint: 22794117

I am rejecting this response because: my reason is complaint is that my account is locked up because I try fix in call customer service they refused to help me also I would love like speak a supervisor this you didnt read I say in the full complaint

Sincerely,

****** *******
Business response
01/24/2025
The Bank stands by its position and response. Please allow up to 7 days to receive our response that addresses the concerns brought up in the complaint.
Customer response
01/27/2025

Complaint: 22794117

I am rejecting this response because: okay please sent letter into my email I would love read that one two I been requesting their boss many time about their employee was being unacceptable and I need help please I understand it 7 days

Sincerely,

****** *******

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