Complaints
This profile includes complaints for The Federal Savings Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 64 total complaints in the last 3 years.
- 24 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Federal *********** is not accepting multiple acceptable forms of VOE directly from my employer and is unreasonably preventing the funding of a loan and is attempting to penalize me for being on fully paid parental leave from 10/25/24 until 10/29/24.
Business Response
Date: 11/05/2024
Please see attached.Initial Complaint
Date:09/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Federal Savings bank has continued to send over 29 letters to my residence in an attempt to get me to accept a loan that I dont need or want .I informed them to stop sending letters to my residence but they have ignored my request.Business Response
Date: 09/18/2024
Please see attached.Customer Answer
Date: 09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Applied for a personal loan, was told they would only do a soft pull, no affect on my credit. I approved that and my loan officer did a hard pull instead. I requested that they remove the hard pull and have not heard back. I called the loan officer and he hung up on me.Business Response
Date: 08/16/2024
Please see attached.Initial Complaint
Date:07/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was working with ******* on a refinance. He told me continued lies to get me agree to sign documents and pay $810 in pre paid closing fees. He told me I would qualify for an fha refinance as he said the limit is 766k. After numerous conversations he promised me he looked into everything and we were fully approved and he talk to FHA to make sure everything was accurate so we signed the so we signed the documents and paid the fee. We later learned we were lied to and he never checked into anything and in fact our county limits was only $515k not the 766k shown in the attachment and we dont qualify for any refinancing as we were already at the limits. We never would have signed documents or prepaid for fees if we were told the truth in the first place. ******* was fired by federal savings and we were told by his boss ****** he did this to numerous customers and this is why he was let go. ****** then took over our case and we explained everything to him and asked for a refund as there is nothing we can qualify for and we never would of wasted $810 for no reason as FHA limits are not what we were told by Federal savings. After 3 weeks it took ****** to look into our file he agreed we were told wrong information and there is nothing we can do as we are already at FHA limits of 515k and no idea where they got the 766k in the beginning. He said he could only refund $61 because we signed the documents. When in explained we only signed them based on the lies we were given he basically said that was too bad and nothing he could do. I am requesting federal savings refund the entire $810 based on the multiple information I have sent them proving we were completely lied to in order to sign these documents and pay the fees.Business Response
Date: 07/22/2024
Please see attached.Initial Complaint
Date:07/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The representative at The Federal Savings Bank - *****************, did not have authorization to open an application on myself and my husband. He also did a Hard Credit Inquiry on both of us to which he lied about initially and said he didnt. My husband and I were both notified via email that this was done. Per our conversations via text you can see that we did not authorize this.Business Response
Date: 07/22/2024
Please see attached.Customer Answer
Date: 07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:07/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I put in an inquiry through Lending Tree. Federal Savings Bank Contacted me to give me loan information. I decided that their products were not going to work for me. Since letting them know I was not interested, I've had 4 more agents contact me trying to pedal their loan products, After the third agent, I was to be put on their Do Not Call List. They are still contacting me and they need to stopBusiness Response
Date: 07/09/2024
Please see attached.Customer Answer
Date: 07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:06/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/4/24 I applied for a home equity loan with Federal Savings Bank and was contacted by FSB employee, ******************* (NMLS ID# ******* to aid in facilitating the application process. The purpose of the loan was to use the equity in my home for home improvement projects, I was initially denied the home equity loan but was contacted by ******************* to provide additional information to have a better chance of approval. After submitting additional requested documents, I was approved for a refinance which would include paying off my current mortgage loan as well as credit cards for a much higher APR than I currently pay, This offer I rejected and told ******************* that I didn't want to do a total refinance. I was contacted by ******************* on 4/8/24 by telephone and was told that if the equity in my home was high enough, that the home equity loan would have a better chance of approval. We went online and while on the phone, he guided me through each section of the resubmitting process. When we got to the appraisal form, he stated to me that I would have to pay for the appraisal which was $750. I then asked him if I pay for the appraisal, would I be able to get my $750 back if the loan is not approved. He stated to me that I would "get the appraisal fee returned whether or not the loan was approved". He told me that "FSB would return the appraisal fee at closing if approved and return the fee if not". I spoke with him a few days later and was told that I would have to do a total refinance which I rejected, I asked him to refund my fee and was threatened with," If you don't agree to this loan, I will "red flag" you". I didn't know what that meant but it caused me instant duress. I have sent emails(documented) to *********************, FSB employee, and I have been contacted by the main office who stated they would get back with me but I have not heard from anyone in the past 3 weeks. I am seeking reimbursement of my $750. FSB does not need to lie to senior citizens for business.Business Response
Date: 06/21/2024
Please see attached.Customer Answer
Date: 06/21/2024
Complaint: 21825543
I am rejecting this response because: I was directed by your ************************************ prior to signing the agreement that a refund would be granted if the loan did not close. His false representation of the form was gross negligent conduct as he directed and coerced the signing over the phone. Time stamped document and phone call time stamp are congruent.
Sincerely,
***********************Business Response
Date: 06/24/2024
Please see attached.Initial Complaint
Date:06/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On tuesday, 6/4/2024 i was told i had to pay a closing deposit, which was really for an appraisal. I wasnt willing to pay 7.25% in interest, so i cancelled everything. Yesterday on 6/5/2024 I requested a refund and was told that fees would be deducted from my deposit. I paid for a service that didnt happen and got a pitiful fraction of the amount I paid:Business Response
Date: 06/13/2024
Please see attached.Initial Complaint
Date:05/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by phone by a third party that represented themselves a **************** that offers VA home loans and refinancing. That operator then transferred me to a mortgage broker who spoke with me and got all my info. I was told I would need to pay an appraisal fee of almost $500 upfront to the Federal Savings Bank before my application that I submitted would be approved. That didnt make sense to me. Nowhere in the documents does it call the fee an appraisal fee or say who will be doing the appraisal. When I asked why there is no preapproval before paying this fee I was told that how refinancing works. I have uploaded all my private financial and identifying documents already and feel like its just a scam to get the money. I listened to my gut and went to the BBB site and can see at least 84 complaints all regarding this same issue with appraisal fee. I contacted the broker and he keeps assuring me its not a scam but has not told me how my private documents and info will be disposed of now that I am not trusting this company to proceed. I had an inquiry on my credit reports already and they havent provided me with any approval or denial yet. I want all inquiries removed from my credit report and all my documents destroyed and deletedBusiness Response
Date: 06/07/2024
Please see attached.Customer Answer
Date: 06/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A scam institution pretending to be a bank targeting service members to trick them into refinancing. They hide their scam letters to appear as checks in the mail. I have spoken to them on a recorded line and sent them 4 CEASE AND DESIST NOTICES! They have refused to stop sending me letters. This report is my last attempt to resolve this before taking legal action against this fraudulent joke of a company. If I receive one more solicitation from your company I will be suing.Business Response
Date: 05/29/2024
Please see attached.Customer Answer
Date: 05/29/2024
Your joke of a company has told me on 3 separate occasions that I am on the no contact list and yet I continue to receive mail from you. In the event that I receive another letter I will file a lawsuit and include the in writing statement you made as evidence in court. I highly encourage you look into this and ensure I no longer receive anymore correspondence from your company. This is my last attempt to resolve this outside of a court room.
Complaint: 21706882
I am rejecting this response because:
Sincerely,
***********************Business Response
Date: 06/01/2024
Please see attached.Customer Answer
Date: 06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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