We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Cannabis

Verano Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    02/16/2025

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I received my check and it was very short. So I contacted everyone I could, HR, Payroll, my managers because this was the second time in less than a month this has happened (my check coming out short). They tried using an excuse of a check from a month ago as to why my check was short this week. But I never received any extra money a month ago to have lost almost $200 on this check. I am part of a union, Teamsters777. I was also not warned, or told I was losing money? I just want my paycheck. They're claiming I worked 40 hours + overtime + holiday pay. I only made the 38 hours I worked and holiday pay. My check the week of 1.10.25 would be way more than the $715 I received, if i worked as much as they're claiming they gave me. I would have made closer to a grand with all that extra time. I didnt. I added the two pay stubs and their email response to me. I included the hours I was approved that week of the 10th they're claiming to have given me almost an extra 15 hours and my hours last week.

  • Initial Complaint

    12/14/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    ORDER #******** Hi, This bag smells so bad there is no way I can keep it in the house. It smells toxic. I do not want another bag. I do not want store credit. I do not want another bag that smells like toxic fumes. I want my money back to my credit card. This type of smell should be disclosed by the manufacturer before the purchase is made.

  • Initial Complaint

    12/04/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On 11-27-2024 @ 3:39.26 PM, I purchased $239.25 of cannabis products and paid Cash. When I got home I loaded a gift card for $200.00 using my Discover card to receive a $30.00 bonus. I noticed that the bonus was only good until 12-2-24 so I emailed the company. After a couple of correspondences, I was told I had used the money when I went into the store on 11-29-24. I was never in the store that day. I emailed them my receipt showing I paid cash when at the store and my charge from Discover. Email below:Thank you for confirming your identity. Our records show that you uploaded $200 on 11/27 and were issued a $30 bonus credit within 4 minutes. We also show two purchases from 11/29, the first for $170.50 and the second for $100, resulting in a card balance of $59.50. It is my understanding that credits at risk of expiration are redeemed before the funds you upload, but have looped in leadership to make sure you are not at risk of losing your bonus credit. Please allow two business days for this process and let us know if you have any additional questions or concerns.Kind Regards,*** ****** ************ Representative **************************************** / ************ Click on the link below!************ *******************************

  • Initial Complaint

    12/02/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    Ordered from their website and checked out and they contacted me via email and had all the information that I submitted via the website and they asked for payment via a secure payment method. I chose to use venmo and sent them the money and then didn't receive any updates or anything afterwards. I then looked into the business and the address comes up as a ********* in town.

  • Initial Complaint

    11/14/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I joined the ************** loyalty program with ZenLeaf dispensary in October 2024, operated by Verano Holdings, with the expectation of accessing member benefits. However, I have been unable to redeem any benefits because the required digital card has not been provided.*** attempted to resolve this issue multiple times without success. Ive sent three emails over the past week to the contact person, ***, requesting either access to the digital card or a refund, but I have not received a response. Additionally, when I contacted the concierge line, I was told they were unsure of the issue and would file a ticket on my behalf. Despite this, I have not received any follow-up or support to resolve the problem.Desired Resolution:I am requesting Verano Holdings either provide the digital card required to access ************** benefits or issue a full refund for my membership.Thank you for addressing this issue.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

D-

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 6

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

224 W Hill St Ste 400

Chicago, IL 60610-2926

Visit Website
(312) 265-0730

Customer Complaints Summary

5 total complaints in the last 3 years.

5 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.