Reviews
This profile includes reviews for Motorola Mobility's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 79 Customer Reviews
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Review fromLolitta C.
Date: 03/29/2025
5 starsLolitta C.
Date: 03/29/2025
Too late when I learned that ********************** sent a different **, 2024 December first week, we searched for a good working phone, ended up with **********************'s website. Its ** ************* looked inviting. Right away purchased & to arrive on the 12th. When I opened the box, I saw the MOTOROLA was not protected with bubble wrap to keep it down. Called the company 5 times but no answer. When I found another number, I called & a man's voice replied. He promised to send a return postage-label to send the ** back to their company. 2 weeks passed, NO RETURN LABEL. Contacted that place many times & spoke to another man who asked me to take pictures of all the things I received, right away...yet I did not hear from them. Already Feb. 10, 2025, the man answered my call that the label is on its way from ****, takes 4 to 10 days by mail. 3 days later, I called again, worried what's going on? A man with a different accent told me the case is still under investigation. Feb. 20, a virtual answered but did not understand my reason to call. Called back after an hour, ***** a representative replied from the ************ I told him why they sent an old phone with a broken face. We wasted our time calling since the Support employees told me different things when I called multi-times. ***** told me to wait a few weeks since *** is not done investigating. March 3, an unknown tech said that the problem was sent to a higher ***** then he hang up the phone !!! What's the outcome of their investigation???NOTE: Followed with Complaint to BBB-MS. I did not get a reply yet ...Thank you for your valuable time ------ LMC 03.28.25
Motorola Mobility
Date: 04/15/2025
The customer's device has been refunded. They have been notified of the process for a damaged package claim and of the refund. We consider this matter resolved.Review fromRobert G
Date: 01/21/2025
1 starTakes new phone order, auto emails payment in process when ******* shows processed immediately. Offers next day ****** No shipment info after three hours and they close in 36 minutes. Stairs page is defective. Only two non info words printed off screen to right. Cust svce refers to tech number which never has info. Hey return emails faking upgraded inquiry still no info. This co. ****** maybe a front for money to laundering or CCP spyingReview fromMark R
Date: 12/19/2024
1 starOrdered a smart phone. Could not receive it because I had to be home to sign for it and all options were not there to have a neighbor sign and I could not pick it up at the local *** warehouse. So it was returned for a refund of $319. It took 30 working days to get my refund. This is unacceptable.I will never by directly from Motorola ever againReview fromSteven M
Date: 12/11/2024
1 star1st time ordered my email was not local to us so they cancelled order while holding on to funds I reordered using local gmail they cancelled again because they said my von was on I tried again and i think my location service on phone was not on So they cancelled Guess they do t want business Terrible customer service Not worth the ****** in a motorolls phone Dont order from their companyReview fromSteve M
Date: 12/05/2024
1 starPurchased a moto and they cancelled my Order 2 times because My email which you can get on ****** app was not local to us So they flagged it fraud. Plus My card has not been refunded and is on hold and did not release funds for credit Will maybe take 2. Weeks Dont purchase direct from MotorolaReview fromAlec H
Date: 12/03/2024
5 starsI would go with Motorola Edge Plus 2022, because this reminds me of what I have missed with OnePlus 8T, and I was unsatisfied with iPhone 12 Mini having no games.Review fromDustin C
Date: 11/25/2024
1 starI bought 2 razor 2023 and have had nothing but problems with them I spoke to customer service about my warranty and I only qualify for a certain repair policy which is to send our phones in and be with out phones till they fix them and send them back so I told them I can't afford to be with out a phone or my wife then she comes back and said well we can send you two refurbished razors 2023 but want a $300 deposit so now I qualify for the other premium if I give you $300 deposit don't make any since when she told me I qualify for the lower plan that I will have to send our phones in and be without our phones can't afford to not have a phone who can now days I will never get any type of MotorolaReview fromDennis V
Date: 11/05/2024
5 starsExcellent overall service provided by Motorola products.Look forward on future updates from your company.Review fromMarcus V
Date: 09/24/2024
1 starI am writing this to possibly get a resolution for a Razr+ 2024 that I have purchased through ********. I have noticed that motorola hasn't released a single system update for the phone since launch and it is getting passed even the Bi-Monthly update schedule as of September 2024 with the patch being all the way back in June 2024, which is a 4 month gap where by then should be near 2 updates into the lifecycle of the phone. I feel like consumer protections for misleading and deceptive practices should be in effect as they (Motorola) have yet to push a single update potentially putting security and personal data at risk where in a world where it matters more now than ever.Review fromDonna B
Date: 09/23/2024
1 starMotorola is the a horrible company.I bought a G style phone for my 94 year old mother. It was sent back to them to due factory reset and its been 2 months and the company is and has not dealt with my issue. I have a tracking number and still they tell me they can not find it. It was only 300 but after 3 months you would think they would resolve this issue.BAD SERVICE.I personally will never buy anything from them. I will never refer anyone to them. At 74 I never have debt with such a rip off company.I have an awesome credit score because I believe in paying your just bills. This company seems to not follow the honesty and integrity of their establishment.
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