Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First email sent to Harris and Harris 10/18/2024 and again on 10/25/2024. I am disputing violation charges for Oklahoma Turnpike travel on 6/5/2022 at 10:49am and 5/27/2022 at 11:24am. I have attached a copy of my **** toll statement, the statement shows I paid these tolls to ****. I have not received a response to my dispute, however, I do continue to receive collection texts that I do not owe. I'm unsure what else I need to do in order to get this resolved, but it needs to be taken care of ****. I have asked Oklahoma Turnpike to help with this but basically, they said it is now with Harris and Harris and I have to dispute.

  

  Business Response

  Date: 11/15/2024

  November 15, 2024
  
  BBB *******
  ******************************************************************************
  
  Re:                   ******** ********    
  File No:           22512243
  
  To Whom It May Concern:
  
  We are in receipt of your complaint dated November 4, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.  
  
  Our records show that *************************** placed two (2) accounts for Ms. ******** with our office for collection on July 8, 2024. As Ms. ******** is aware these accounts are related to unpaid toll violations that were issued to her as the registered owner of the vehicle bearing license plate number *******. Upon receipt of Ms.Randolphs complaint, our office reached out to *************************** to request that they review her accounts.
  
  Please note that we are not authorized to waive valid debts owed to the ***************************. Accordingly, the balance of this account will remain due and owing until paid-in-full. If Ms. ******** has any further questions she may contact our ********************* by email at *************************************************************************.
  
  Sincerely,
  
  
  Harris & Harris, Ltd.
  
  

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22512243
  
  I am rejecting this response because:
  I attached a copy of the statement from my **** each time I contacted them. Why would a statement that shows the changes for the tolls not work for Harris and Harris. The point is I have already paid these tolls with my toll account. I do not owe for what I have already paid. No resolution from Harris and Harris, only push back on something that I already paid. And they have yet to respond to any of messages to them. Do I need to contact an attorney? I will not pay for something that I have already been charged for and paid for. The proof was included in all my emails including the one to the BBB. 
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 11/26/2024

  November 26, 2024
  
  BBB *******
  ******************************************************************************
  
  Re:                   ******** ********    
  File No:           22512243
  
  To Whom It May Concern:
  
  We are in receipt of your complaint dated November 4, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.  
  
  As stated in our initial response.our records show that the *************************** placed two (2) accounts for Ms. ******** with our office for collection on July 8, 2024. As *********** is aware, these accounts are related to unpaid toll violations that were issued to her as the registered owner of the vehicle bearing license plate number *******. Upon receipt of Ms. ********* complaint, our office reached out to the *************************** to request that they review her accounts regarding her concern.
  
  Please note that we are not authorized to waive valid debts owed to the ***************************. Accordingly, the balance of this account will remain due and owing until paid-in-full. If Ms. ******** has any further questions, she may contact our ********************* by email at *************************************************************************.
  
  Sincerely,
  
  
  Harris & Harris******
  
  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving multiple txt messages & phone calls from *********************************************** Limited Collection Angency from numerous phone numbers. Each time I block it I get a message or txt from a new number. The latest txt was received today October 30th. The number for the txt is *****. It states: ******, ***********************************************-collects for State of IL. Reference Number ******** Balance: $4817.95. To call ************. I dont know anything about this and I believe there messaging me in error. I would like my phone number removed from there list. Please advise on how to stop this, as it has become harassment.

  

  Business Response

  Date: 11/04/2024

  November 4, 2024
  
  
  BBB *******
  ******************************************************************************
  
  
  Re:                   ***** ******
  File No:           22494440
  
  
  We are in receipt of your complaint dated October 31, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.  
  
  Upon a review of our records, it appears that Ms. ******* phone number was erroneously associated with an account that was placed with our office for collection by a government entity for a third party with similar demographic information. Upon receipt of the complaint we immediately removed Ms. ******* phone number from the account and our office has not placed any additional calls to her since that date.
  
  Our office has also added Ms. ******* phone number ending in 1999 to our permanent internal Do-Not-Call list.Accordingly, she will no longer be contacted by our office at that number. We hope this serves to clarify the issue raised and apologize for any inconvenience this misunderstanding may have caused.      
  
  Sincerely,
  
  
  Harris & Harris, Ltd.
  
  
  

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received two collections notifications from *********************************************** , ***** ******************************************************. *********** ****************** The first was issued in March of 2024. The second was issued 10/09/2024. The notifications: "We are trying to collect a debt that you owe ********* RETAIL ********." When the first notice was received,, I contacted ********* to verify the debt as I have never received any billing directly from *********. I was assured that I had no outstanding balance. It was also verified that such a debt could only be created if a person used their mail order services. I do not. ********* advised me to ignore the notice. They their is no such debt on their records and I am in good standing. I also contacted my ***************** provider. They also assured me that there was no such debt or billing associated with either ********* or ***********************************************. I discarded the first notice after also researching ***********************************************. I was unable to find anything to indicate that it was a legitimate notification. I did not contact *********************************************** as I do not want to "open the door" to additional scamming. I want this bogus collection action negated. I do not want it to destroy my excellent credit rating that I have worked hard to create and maintain over many years.

  

  Business Response

  Date: 11/06/2024

  November 6, 2024
  
  
  ******* *******
  ***************************
  ******, MT  59860
  
  
  
  RE: 039142951
  
  
  
  Dear ******* *******:
  
  Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account.  We have attached a detailed response, directed to you, to protect your privacy.
  
  Sincerely, 
  
  
  Harris & Harris, **** is a professional debt collection agency.

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was taken from my account to collect a debt as I was told, I had no knowledge that it would be taken I called and asked if it could be reversed and if I can just make a payment arrangement I was told no and the lady was rude and talked to me like I was stupid and I dont appreciate that. If they took this to court and ordered it I was told that it can still be reversed and settled by making an arrangement. Im on short term disability right now and they took all the money I had left with no warning and didnt care to discuss an arrangement and or refunding my money. The lady was rude and unprofessional!

  

  Business Response

  Date: 11/05/2024

  November 5, 2024
  
  BBB *******
  ******************************************************************************
  
  Re:                   ****** ******   
  File No:           22483831
  
  To Whom It May Concern:
  
  We are in receipt of your complaint dated October 29, 2024 pertaining to the above captioned matter.  We have had an opportunity to review the file and feel that there is an amicable resolution.  
  
  Our records show that **************************** placed two (2) accounts for Mr. ****** with our office for collection between December 4, 2017 and September 9, 2020. As Mr. ****** is aware, these accounts are related to unpaid income taxes for 2016 and 2019 tax years. Please note that our office sent a total of seven (7) letters to ********* notifying him of his delinquent income taxes and actions that may be taken to collect the amount due if he failed to make payment. Accordingly, on October 11, 2024 our office issued a bank levy  but our office has not received any funds.   
  
  Please note that we are not authorized waive delinquent unpaid income taxes owed to the ****************************. Accordingly, the balance of these accounts will remain due and owing until paid-in-full. If Mr. ****** has any further questions he may contact our ********************* by email at *************************************************************************.
  
  Sincerely,
  
  
  Harris & Harris, Ltd.
  
  

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassment by Harris and Harris Despite Proof of Payment and Violation of Do Not Call Registry Complaint Details:I am filing this complaint on behalf of my grandmother, who is experiencing ongoing harassment from Harris and Harris regarding a debt they claim is owed to ************. My grandmother. ****** *********, paid her bill in full to Aspen Dental in May 2023, as confirmed by the receipt in her possession.Despite her assurances to Harris and Harris that this debt was settled, they continue to contact her persistently on her cell phone. Her number is registered on the National Do Not Call list, and she has repeatedly requested that Harris and Harris stop calling her, as she does not owe any additional money. This ongoing contact is causing her significant distress.We are requesting the following actions:1. Immediate cessation of all communication with my grandmother regarding this matter, in compliance with her request and her Do Not Call registry status.2. Verification with ************ that her account has been paid in full.3. Confirmation that her credit remains unaffected by these erroneous collection activities.This situation has caused undue stress for my grandmother, who is a senior citizen and should not be subjected to this harassment. We hope Harris and Harris will respect her rights and promptly address this matter.

  

  Business Response

  Date: 11/04/2024

  November 4, 2024
  
  
  BBB *******
  ****************************************************************************
  
  Re:                   ******* ******
  File No:           22480798
  
  To Whom It May Concern:
  
  We are in receipt of your complaint dated October 28, 2024 pertaining to the above-captioned matter.  We have had an opportunity to review the file and feel that there is an amicable resolution.  
  
  Upon receipt of Ms. ******* complaint, our office conducted a thorough search of our records but was unable to locate any accounts for her in our system. Accordingly,we kindly request that Ms. ****** contact our office at ****************************************** and provide the specific account information so that we can resolve this matter. As a courtesy, our office has also added Ms.******* phone number ending in 7732 to our permanent internal Do-Not-Calllist. Accordingly, she will no longer be contacted by our office at that number.
  
  Sincerely,
  
  Harris & Harris, ****
  
  

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22480798
  
  I am rejecting this response because:

  Harris and Harris obviously did not read my complaint. My complaint is on behalf of my grandmother, ****** ********* **********.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 11/14/2024

  November 13, 2024
  
  
  BBB *******
  ******************************************************************************
  
  Re:Staysha Fisher  
  File No:22480798
  
  To Whom It May Concern:
  
  We are in receipt of your complaint dated November 5, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.  
  
  As stated in our initial response, our office conducted a thorough search of our records but was unable to locate any accounts for her in our system.  Please note that our policy is to always to verify a consumers demographic information prior to discussing any account details. As Ms. ****** noted in her complaint, the debt is for her grandmother and we unable to provide any information to Ms. ******* If Ms. ****** has any further questions or concerns she may contact our ********************* direct by email at **************************************************************************
  
  
  Sincerely,
   
  
  Harris & Harris, ****

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continually receiving calls for debt collection for someone who previously had my phone number. I have asked the business to stop calling because the person is not at this number. I am told they will remove my number, but I am still getting unwanted calls.

  

  Business Response

  Date: 10/25/2024

  October 25, 2024
  
  
  BBB *******
  ******************************************************************************
  
  
  Re:                   ******* ******
  File No:           22457882
  
  We are in receipt of your complaint dated October 23, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.  
  
  Upon a review of our records, it appears that Ms. ******* phone number was erroneously associated with an account that was placed with our office for collection by a healthcare provider for a third party with similar demographic information. Upon receipt of the complaint we immediately removed Ms. ******* phone number from the account and our office has not placed any additional calls to her since that date.
  
  Our office has also added Ms. ******* phone number ending in 0666 to our permanent internal Do-Not-Call list.Accordingly, she will no longer be contacted by our office at that number. We hope this serves to clarify the issue raised and apologize for any inconvenience this misunderstanding may have caused.      
  
  Sincerely,
  
  
  Harris & Harris, Ltd.
  
  
  

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agency continues to contact me after being advised I dispute the matter. Promedica bill. I have an ongoing payment agreement with ********* (their client) that is being paid timely. I DO NOT WANT any more phone calls regarding this matter. I dispute the total.

  

  Business Response

  Date: 10/25/2024

  October 25, 2024
  
  BBB *******
  ******************************************************************************
  
  Re:                   ****** *******  
  File No:           22450246
  
  To Whom It May Concern:
  
  We are in receipt of your complaint dated October 21, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.  
  
  Our records show that ProMedica Health System placed an account for Mr. ******* with our office for collection on June 7, 2024. A validation notice was mailed to Mr. ******* on June 12, 2024. Upon receipt of the complaint we immediately removed Mr. ******* phone number from the account and our office has not placed any additional phone calls to him since that date. Upon receipt of Mr. ******** complaint, our office added his phone number to our permanent internal Do-Not-Call list. Accordingly, he will no longer be contacted by our office at that number. Also, our office has reached out to ProMedica Health System and request that they review his account regarding his concerns.
  
  Notwithstanding the above, our office has placed a courtesy hold on Mr. ******* account while he works to resolve this matter with ProMedica Health System. We hope this serves to clarify the issue raised and apologize for any inconvenience this misunderstanding may have caused. If Mr. ******* has any further questions he may contact our ********************* by email at *************************************************************************.
  
  Sincerely,
  
  
  Harris & Harris******
  
  

  Customer Answer

  Date: 10/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by *********************************************** collection agency today. I was informed this was an attempt to collect an unpaid debt of $91.99 for Spectrum, internet and cable company. I explained I had already worked with ********, paying them not only once but twice, attempting to resolve the issue. I asked the agent what payment support was needed but the collection agent was only interested in receiving payment for the claimed amount due of $91.99. Unable to resolve on my own, my daughter called *********************************************** directly to assist in the resolution of the claimed amount due. My daughter was instructed by the collection agent to have me dialed into the called to give her permission to talk to the collection agent on my behalf. As my daughter was outlining the timing and amounts paid to Spectrum, she realized her explanation was futile. History: I moved from one apartment to another on the same day. Could the last payments made to my old-closed Spectrum account, *************, acct# ********************* have been recorded erroneously to my new Spectrum account, *****************# ******************? After spending a significant amount of time on the call trying to explain the extra payments made to resolve this account my daughter gave up and agreed to pay (yet another) $91.99, personally, in an effort to close the case, only asking for a receipt as support to finally resolve this issue once and for all. The collection agent replied they do not issue invoices or receipts. My daughter then asked why? And again, the agent gave the same explanation, "We do not issue receipts". My daughter then asked if she could make an online payment directly to *********************************************** to pay and resolve this issue, knowing a confirmation number would be generated. The collection agent provided the company website: **************. The call ended. My daughter went to make the payment only to find that the *********************************************** website does not accept payments...Then I suspected, could be a scam?

  

  Business Response

  Date: 10/22/2024

  October 22, 2024
  
  
  ****** ******
  ********************************
  ***********, *******; 92260
  
  
  
  
  
  File Number: 041677296
  
  
  
  
  Dear ****** ******:
  
  
  Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account.  We have attached a detailed response, directed to you, to protect your privacy.  If you have any questions or need further assistance, please feel free to contact us at **************.
  
  
  
  
  Sincerely,
  
  
  Harris &Harris****** is a professional debt collection agency.

  Customer Answer

  Date: 10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harris and Harris Limited, by ***** ***** is actually playing on my phone.I doubt if that name was real because his voice was definitely FAKE.He calls and calls and calls and calls different hours careless of the time, he calls so must that I had to start turning on my DO NOT DISTURB. I am tired of finally getting to sleep and constantly waking up to this person calling. I never answer and he's lucky that I don't. If I feel I am being harassed, then I am being harassed.This Scam Artist is much worse than a thirsty telemarketer.Having my phone on do not disturb has made me miss two urgent phone calls.If I allow the phone to ring, he will call like the world is coming to an end.I never spoke to him but since he has abused my phone numbers and time, he doesn't deserve a conversation. I much rather hear his excuse in court!One thing for sure, I do not like being harassed and I will not accept it.I am charging a harassment fee and I am getting a POLICE REPORT.The phone records speaks for themselves and I managed to save multiple voice messages.I will be contacting CFPB, FTC, Trust Pilot, Yelp, ****** Review, Consumer Affairs and AG.If they felt something was owed, LEGIT COMPANIES USUALLY SEND A BILL. And the fact that this clown did not, he must think he'll get money from me without all of that!WAIT ON IT!!!I will provide that name he gave me as well as the phone number he has on my voice **************************************************** Limited, ***** *****, ************.I intend on allowing everyone to listen to the voice messages.They will witness the different voices this person failed to give. He wasn't very good at disguising his voice and that's unfortunate that he even tried!But if I take this to court the judge will have a chance to hear this bad actor as ******* time is money!He has stolen a lot from me so far!This constant harassment has caused me a lot of stress and now I am ready for this to end!

  

  Business Response

  Date: 10/25/2024

  October 25, 2024
  
  BBB *******
  ******************************************************************************
  
  Re:                   ******** *******  
  File No:           22439877
  
  To Whom It May Concern:
  
  We are in receipt of your complaint dated October 18, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.  
  
  Our records show that ********************************** placed two accounts for Ms. ******* with our office for collection between February 12, 2024 and July 15, 2024.  Validation notices of these account were mailed to Ms. ******* between February 16, 2024 and  July 19, 2024. Upon receipt of the complaint we immediately removed Ms. ******* phone number from the account and our office has not placed any additional calls or text messages to her since that date. Please note that Ms. ******* did not request that we stop callings or sending text messages prior to filing this ************ a result, we were unable to address this situation previously. Upon receipt of Ms. ******** complaint, our office added her phone number to our permanent internal Do-Not-Call list. Accordingly, she will no longer be contacted by our office at that number.
  
  Notwithstanding the above, our office has placed a courtesy hold on Ms. ******** account while she works to resolve this matter with **********************************. We hope this serves to clarify the issue raised and apologize for any inconvenience this misunderstanding may have caused.  If Ms. ******* has any further questions she may contact our ********************* by email at *************************************************************************.
  
  Sincerely,
  
  
  Harris & Harris, Ltd.
  
  

  Customer Answer

  Date: 11/06/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  I put a complaint in and BBB stated on 10/28 that they sent my complaint to the business. On 11/04 BBB sent me a message saying they closed the case since they have not heard back from me. The last time I checked, I had a certain amount of days to respond to BBB complaints. If there was a question for me then I missed it but this complaint is real and I would like it to continue being filed and to continue receiving assistance. #******** Harris and Harris Limited, by ***** ***** is actually playing on my phone. I doubt if that name was real because his voice was definitely FAKE. He calls and calls and calls and calls different hours careless of the time, he calls so must that I had to start turning on my DO NOT DISTURB. I am tired of finally getting to sleep and constantly waking up to this person calling. I never answer and he's lucky that I don't. If I feel I am being harassed, then I am being harassed. This Scam Artist is much worse than a thirsty telemarketer. Having my phone on do not disturb has made me miss two urgent phone calls. If I allow the phone to ring, he will call like the world is coming to an end. I never spoke to him but since he has abused my phone numbers and time, he doesn't deserve a conversation. I much rather hear his excuse in court! One thing for sure, I do not like being harassed and I will not accept it. I am charging a harassment fee and I am getting a POLICE REPORT. The phone records speaks for themselves and I managed to save multiple voice messages. I will be contacting CFPB, FTC, Trust Pilot, Yelp, ****** Review, Consumer Affairs and AG. If they felt something was owed, LEGIT COMPANIES USUALLY SEND A BILL. And the fact that this clown did not, he must think he'll get money from me without all of that! WAIT ON IT!!! I will provide that name he gave me as well as the phone number he has on my voice mail. Harris & Harris Limited, ***** *****, ************. I intend on allowing everyone to listen to the voice messages. They will witness the different voices this person failed to give. He wasn't very good at disguising his voice and that's unfortunate that he even tried! But if I take this to court the judge will have a chance to hear this bad actor as well. My time is money! He has stolen a lot from me so far! This constant harassment has caused me a lot of stress and now I am ready for this to end!
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 11/13/2024

  November 13, 2024
  
  BBB *******
  ******************************************************************************
  
  Re:******** Goodwin  
  File No:22439877
  
  To Whom It May Concern:
  
  We are in receipt of your complaint dated October 18, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.  
  
  As indicated in our initial response, our records show that ********************************** placed two accounts for Ms. ******* with our office for collection between February 12, 2024 and July 15, 2024. Validation notices of these account were mailed to Ms. ******* between February 16, 2024 and  July 19, 2024. Upon receipt of the complaint we immediately removed Ms. ******* phone number from the account and our office has not placed any additional calls or text messages to her since that date. Please note that Ms. ******* did not request that we stop callings or sending text messages prior to filing this complaint. As a result, we were unable to address this situation previously. Upon receipt of Ms. ******** complaint, our office added her phone number to our permanent internal Do-Not-Call list. Accordingly, she will no longer be contacted by our office at that number.
  
  Notwithstanding the above, our office has placed a courtesy hold on Ms. ******** account while she works to resolve this matter with **********************************. We hope this serves to clarify the issue raised and apologize for any inconvenience this misunderstanding may have caused. If Ms. ******* has any further questions she may contact our ********************* by email at *************************************************************************.
  
  Sincerely,
   
  
  Harris & Harris******
  
  

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a tenant at the address for the account in question. The tenant switched his name off the bill to my name so I was now the responsible party for the bill instead of him.

  

  Business Response

  Date: 10/23/2024

  October 23, 2024
  
  
  ****** *****
  ************
  Ripon, *******; 54971
  
  
  
  
  
  File Number: 042775393
  
  
  
  
  Dear ****** *****:
  
  
  Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account.  We have attached a detailed response, directed to you, to protect your privacy.  If you have any questions or need further assistance, please feel free to contact us at **************.
  
  
  
  
  Sincerely,
  
  
  Harris &Harris****** is a professional debt collection agency.