Complaints
Customer Complaints Summary
- 692 total complaints in the last 3 years.
- 456 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
05-22-2024 For a SOLID WHOLE YEAR I have been getting collection notices in the mail three times to four times a week . Initially I was getting harassing phone calls eight to ten times a day . I have changed my cellphone number three times in the past year to stop ALL of the calls to no avail. I am SICK and TIRED of dealing with this company! I tried blocking their number but they always call from a different phone. I have serious health problems and the constant harassing has only made it worse .
Business Response
Date: 05/27/2025
May 27, 2025
BBB *******
******************************************************************************
Re: ***** *******
File No: 23356220
To Whom It May Concern:
We are in receipt of your complaint dated May 21, 2025, pertaining to the above-captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Our records show that ************************* placed five accounts for Ms. ****** with our office for collection between November 6, 2024 through May 7, 2025. Upon receipt of the complaint, we immediately removed Ms. ******** phone number from the account and our office has not placed any additional calls to her since that date. Please note that Ms. ******* did not request that we stop calling prior to filing this complaint.
Notwithstanding the above, our office has placed a courtesy hold on Ms. ******** accounts while she works to resolve this matter with *************************. We hope this serves to clarify the issue raised and apologize for any inconvenience this misunderstanding may have caused. If Ms. ******* has any further questions,she may contact our ********************* by email at *************************************************************************.
Sincerely,
Harris & Harris******Customer Answer
Date: 05/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:05/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You are reporting fraudulent accounts on my credit report. *************************************************** is reporting this fraudulent collection. I never receive my sign signature, original contract or any information about this account. Stop calling before 7am and after 9pm. Stop harassing me , texting me. cease and desist .It has been 45 days and this debt is not mine. You are hereby put on notice that you are reporting fraudulent information without my consent. Delete asap.Business Response
Date: 05/21/2025
May 21, 2025
BBB *******
******************************************************************************
Re: ***** ******
File No: 241122-17089283
We are in receipt of your complaint dated May 18, 2025,pertaining to the above-captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Upon review of our records, it appears that Mr. ****** phone number was erroneously associated with an account that was placed with our office for collection by a healthcare provider for a third party with similar demographic information. Upon receipt of the complaint, we immediately removed Mr. ****** phone number from the account and our office has not placed any additional calls to him since that date. Please note that our records do not show and prior request to stop calling that number. Accordingly, we were not afforded the opportunity to address her concerns prior to the filing of this complaint.
Notwithstanding the foregoing, our office has also added Mr. *********** number ending in 8588 to our permanent internal Do-Not-Call list.Accordingly, he will no longer be contacted by our office at that number. We hope this serves to clarify the issue raised and apologize for any inconvenience this misunderstanding may have caused.
Sincerely,
Harris & Harris******Initial Complaint
Date:05/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 13 received a notification via text from credit monitoring service that aforementioned company is trying to collect a debt. Dig around and found out it was (alleged) from T-Mobile. Called T-Mobile and was told based on their records I have not and currently am not behind on any payments as I have JUST joined T-Mobile three months ago. The *** asked if I had previously been with them and I said yeah. She said if there had been any previous outstanding balance owed, I would have had to have paid those before being allowed my current service. Tried to contact *********************************************** but was unsuccessful. This whole thing smells like a scam and as it affects my credit score Id like it rectified ASAP. Id like to know where they got this information too.Business Response
Date: 05/27/2025
May 27, 2025
******* ******
PA 17404
H&H File Number: 45381108
Dear ******* ******:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris, ***** a professional debt collection agency.Customer Answer
Date: 05/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:05/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Request for Resolution Credit Report Discrepancy for *** Communications Account I am writing to formally address an ongoing issue regarding my *** Communications account (File No. ********* that was placed with *********************************************** for collection.On November 23, 2024, I accepted a settlement offer via text from *********************************************** to pay 40% of the outstanding balance. I paid $301.79 as agreed, and the amount was successfully withdrawn from my account. Shortly after, the *********************************************** website reflected a $0 balance, confirming the account was considered settled in full.After waiting approximately one month, I reviewed my credit report expecting the account to be updated accordingly. However, the report continued to show a balance of $444 and indicated the account was still in collections. I contacted *********************************************** on December 1, 2024, at 8:31 AM and was informed there had been an error. My call was escalated to a supervisor, who assured me that the credit bureaus would be notified and the matter would be corrected within three weeks.Despite waiting, no changes were made. On April 17, 2025, at 11:51 AM, I contacted *********************************************** again and reiterated the details of the settlement and the continued discrepancy. The representative again escalated the matter and instructed me to allow another three weeks for ************* of today, May 13, 2025, the account continues to appear on my credit report as being in collections with a balance of $444, while *********************************************** own system shows a $0 balance and confirms the account is paid in full.I respectfully request immediate correction of this error with all applicable credit reporting agencies and written confirmation once the update has been made. Please advise if any further documentation is needed from my end.Sincerely,**** ***** ************ **********************Business Response
Date: 05/23/2025
May 23, 2025
**** *****
***************************** A
Patuxent River, MD 20670
H&H File Number: 42291153
Dear **** *****:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris******, a professional debt collection agency.Customer Answer
Date: 05/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:05/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid this account off in a settlement offer on 5/6/2025. I checked the account two days later and it shows that the account still has a $50.75 balance due, which is the discount amount offered in the settlement. I contacted this company to have this corrected and updated and was told a manager would have to fix this and to allow ***** hours for the balance to show $0 due and it still Does not show $0 due as of today. The settlement was offered by this company, I paid it and this company needs to honor it. I want this updated and removed from my credit reports(all 3). I have included the image of the payment and the discount offered.Business Response
Date: 05/23/2025
May 23, 2025
********* ********
*****************************************
*******, ** 38018
H&H File Number: 44176711
Dear ********* ********:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris, ***** a professional debt collection agency.Customer Answer
Date: 05/23/2025
Complaint: 23312273
I am rejecting this response because:
Sincerely,
********* ********It took you guys no time to put the account on my credit as a collection, it needs to be removed and updated just fast.
Initial Complaint
Date:05/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******* cable,I do not have a contract with *********************************************** LTD,they did not provide me with the original contract I requested.Business Response
Date: 05/21/2025
May 21, 2025
***** *********
****************************
Cicero, IL 60804
H&H File Number: 45050721
Dear ***** ********* :
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris, ***** a professional debt collection agency.Initial Complaint
Date:05/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with ******* Cable. I don't have a contract with **************************************************** They did not provide me with the original contract as requested.Business Response
Date: 05/21/2025
May 21, 2025
***** ******
FL 34104
H&H File Number: 44620021
Dear ***** ******:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris, ***** a professional debt collection agency.Customer Answer
Date: 05/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will follow up with original creditor If this issue persists.
Thanks,
***** ******Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **********************, I do not have a contract with **************************************************** they did not provide me with the original contract as requested.Business Response
Date: 05/21/2025
May 21, 2025
***** ******
********************
***********, *******;29301
H&H File Number: 43405574
Dear ***** ******:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris, ***** a professional debt collection agency.Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **********************. I do not have a contract with **************************************************** they did not provide me with the original contract as I requested.Business Response
Date: 05/21/2025
May 21, 2025
******* *******
*****************
******, *******;30606
H&H File Number: 40760497
Dear ******* *******:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris, ***** a professional debt collection agency.Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **************************************************** I do not have a contract with **************************************************** they did not provide me with the original contract as i requested.Business Response
Date: 05/20/2025
May 20, 2025
****** *******
KS 66441
H&H File Number: 39930938
Dear ****** *******:
Our office is in receipt of your Better Business Bureau complaint regarding the above-referenced account. We have attached a detailed response, directed to you, to protect your privacy.
Sincerely,
Harris & Harris, ***** a professional debt collection agency.
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