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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have received repeated calls from ************** to collect an Illinois Tax debt. However, I was not a citizen of that state the year they are trying to collect for *** I have not received paperwork from the state. This company further wants me to pay them over the phone with a credit card. The government would never ask that. Ive asked them to not call me and yet I get calls constantly. I block a number and they call on a different one. I want them to stop calling and leave me alone
Business response
09/13/2024
September 13, 2024
BBB *******
******************************************************************************
Re: **** *******
File No: 22259436
To Whom It May Concern:
We are in receipt of your complaint dated June 13, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Our records show that State of Illinois placed an account for Ms. ******* with our office for collection on August 30, 2024. As Ms. ******* is aware this account is related to unpaid taxes for 2021 tax year. Upon receipt of the complaint we immediately removed Ms. ******* phone number from the account and our office has not placed any additional text messages to her since that date. Please note that we have no record of Ms. ******* requesting that we calling prior to filing this complaint. As a result, we were unable to address this situation previously. Upon receipt of Ms. ******** complaint, our office added her phone number ending in 1131 to our permanent internal Do-Not-Call list.Accordingly, she will no longer be contacted by our office at that number.
Please note that we are not authorized to waive valid debts owed to the State of Illinois. Accordingly, the balance of this account will remain due and owing until paid-in-full. Our office request that Ms. ******* questions about that tax assessed against her she may contact the State of ****************************** directly.
Sincerely,
Harris & Harris******Initial Complaint
09/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Received a text stating they were collecting for **************************** I have never been to ******** so there is no way I would owe anything to anyone there. They stated I owe $56.06.Business response
09/10/2024
September 10, 2024
BBB *******
******************************************************************************
Re: *******************************
File No: 21403830
To Whom It May Concern:
We are in receipt of your complaint dated September 3, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Our records show that *************************** placed four (4) accounts for ********************** with our office for collection on August *******. As ********************** is aware, these accounts are related to unpaid toll violation that were issued to her as the registered owner of the vehicle bearing license plate number ******. Upon receipt of the complaint we immediately removed Ms. ********** phone number ending in 7864 from the account and our office has not placed any additional calls to her since that date.
Please note that we are not authorized to waive valid debts owed to the ***************************. Accordingly, the balance of this account will remain due and owing until paid-in-full. If ********************** has any further questions she may contact our ********************* by email at ******************************************.
Sincerely,
Harris & Harris, Ltd.Initial Complaint
09/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On September 3, 2024, I received a text message from *********************************************** stating that they were attempting to collect a debt in the amount of $240 from ************************* **. First the email addressed me by an incorrect first name of ********, no last name was stated nor is this my first name. I do not owe the District of Columbia any money further the government identifies **********, DC as the District of Columbia. I believe this is a fraud, further the text message did not identify the debt nor how they acquired the debt or who was the original debt owner.Business response
09/10/2024
September 10, 2024
BBB *******
******************************************************************************
Re: *******************************
File No: 21403830
To Whom It May Concern:
We are in receipt of your complaint dated September 3, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Our records show that *************************** placed four (4) accounts for ********************** with our office for collection on August *******. As ********************** is aware, these accounts are related to unpaid toll violation that were issued to her as the registered owner of the vehicle bearing license plate number ******. Upon receipt of the complaint we immediately removed Ms. ********** phone number ending in 7864 from the account and our office has not placed any additional calls to her since that date.
Please note that we are not authorized to waive valid debts owed to the ***************************. Accordingly, the balance of this account will remain due and owing until paid-in-full. If ********************** has any further questions she may contact our ********************* by email at ******************************************.
Sincerely,
Harris & Harris, Ltd.Initial Complaint
09/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I keep getting texts from a *********************************************** trying to collect $51.88 for the **************************** The texts are addressed to "*****". My name is not "*****". I live in ******** and cannot tell you the last time I went to **. I have attempted to call the ************ but is impossible to get through to anyone. I am trying to figure out if this is a scam or how I can remove my cell phone # from them. I appreciate any assistance you can provide for me.Business response
09/10/2024
September 10, 2024
BBB *******
******************************************************************************
Re: *****************************
File No: 22233057
We are in receipt of your complaint dated September 3, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Upon a review of our records, it appears that Ms. ********** phone number was erroneously associated with an account that was placed with our office for collection by a government entity for a third party with similar demographic information. Upon receipt of the complaint we immediately removed Ms. ********** phone number from the account and our office has not placed any additional calls to her since that date.
Our office has also added Ms. ********** phone number ending in 9625 to our permanent internal Do-Not-Call list.Accordingly, she will no longer be contacted by our office at that number. We hope this serves to clarify the issue raised and apologize for any inconvenience this misunderstanding may have caused.
Sincerely,
Harris & Harris, ****Initial Complaint
08/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I haven't received my receipt of paymentBusiness response
09/06/2024
September 6, 2024
BBB *******
******************************************************************************
Re: *****************************
File No: 22213131
To Whom It May Concern:
We are in receipt of your complaint dated August 30, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Our records show that Indiana University Health placed two account for ********************* with our office for collection on December 27, 2023 and January ******. ********************** subsequently settled the balance of both accounts on July 8, 2024. Upon receipt of Ms. ********** request our office mailed a letter to her confirming that her accounts were settled in full on August 21, 2024. Upon receipt of her complaint, our office promptly prepared another letter to confirm that the accounts were settled-in-full. That letter is attached to this response for her review.
We hope this serves to clarify the issue raised and apologize for any inconvenience this misunderstanding may have caused. If ********************** has any further questions or concerns she may contact our ********************* direct by email at ******************************************.
Sincerely,
Harris & Harris, Ltd.
attachmentInitial Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
8/28/24 ********************************************* need to contact Franciscan alliance because I have Franciscan alliance financial assistance 2024 thru 2025 and do not owe harris/harris 2/27/24 $50 reference # ******** and 3/29/24 $15 reference # ********. Also, harris cannot report to the credit bureaus any false/late/money-fees owed to harris or Franciscan alliance health. In addition, my health insurance paid Franciscan health alliance $65 in my behalf. If needed my next step is to file with a the ************************ and CFPB against harris/harris for legal purposes.Business response
09/10/2024
September 10, 2024
BBB *******
******************************************************************************
Re: *************************
File No: 22208423
To Whom It May Concern:
We are in receipt of your complaint dated August 29, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Our records show that St. ******* Physicians Franciscan Alliance placed two (2) accounts for **************** with our office for collection on August 1, 2024. A validation notice for this account was mailed to **************** on August 5, 2024. On September 1, 2024, St. ******* Physician Franciscan Alliance closed the accounts with our office.
We hope this serves to clarify the issue raised. If **************** has any further questions or concerns she may contact our ********************* direct by email at ******************************************.
Sincerely,
Harris & Harris, ****Customer response
09/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************9/11/24
THANKS BBB, AS ;ONG AS HARRIS/************************* CEASE ANY AND ALL FRAUDULENT COLLECTIONS EFFORTS AND DO NOT TRY AND REPORT ANY FALSE AND
FRAUDULENT INFORMATION TO THE CREDIT BUREAU. I ALSO JUST SPOKE TO HARRIS PHONE REP' ****** ************ AND HE SAID THE HARRIS/************************* ACCOUNT IS CLOSED.
Initial Complaint
08/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have continuously received calls from Harris and Harris for the past several months. I have NO business with them at all. I have told them to stop calling me and they continue to call. Calls are made from multiple numbers so it becomes difficult to block calls.Business response
08/30/2024
August 30, 2024
BBB *******
******************************************************************************
Re: *************************
File No: 22204109
We are in receipt of your complaint dated August 27, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Upon a review of our records, it appears that Mr. ****** phone number was erroneously associated with an account that was placed with our office for collection by a healthcare provider for a third party with similar demographic information. Upon receipt of the complaint we immediately removed ********* phone number from the account and our office has not placed any additional calls to him since that date.
Our office has also added Mr. ****** phone number ending in 9712 to our permanent internal Do-Not-Call list.Accordingly, he will no longer be contacted by our office at that number. We hope this serves to clarify the issue raised and apologize for any inconvenience this misunderstanding may have caused.
Sincerely,
Harris & Harris, Ltd.Customer response
09/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Constantly getting harassed with calls from this business under multiple phone numbers. My credit report indicates no outstanding debt and their voicemails leave no information other than an invalid claim number and a number to call them back on. I am requesting my number to be removed from their service.Business response
08/30/2024
August 30, 2024
BBB *******
******************************************************************************
Re: ****** *******
File No: 22199979
We are in receipt of your complaint dated August 28, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Upon a review of our records, it appears that ******************** phone number was erroneously associated with an account that was placed with our office for collection by a government entity for a third party with similar demographic information. Upon receipt of the complaint we immediately removed ******************** phone number from the account and our office has not placed any additional calls to him since that date.
Our office has also added ******************** phone number ending in 7077 to our permanent internal Do-Not-Call list.Accordingly, he will no longer be contacted by our office at that number. We hope this serves to clarify the issue raised and apologize for any inconvenience this misunderstanding may have caused.
Sincerely,
Harris & Harris, Ltd.Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We allegedly have tolls. I have called the appropriate toll road authority ***************************** and they say we have no tolls with either of our registered vehicles. (We are also on auto replenish if our account gets more than $40 in tolls.) We were advised to contact *********************************************** to figure out where the supposed tolls are coming from. We have been sent to collections at this point, but we CANNOT get in touch with anyone from Harris and Harris to explain our debt. My husband and I have each called several times, searched the internet for alternate phone numbers, emailed on their website for them to contact us- all with no luck. All we want to do is speak with a real human about our account and have this situation explained, and to pay the bill if appropriate.Business response
08/30/2024
August 30, 2024
BBB *******
****************************************************************************
Re: ***************************
File No: 22195784
To Whom It May Concern:
We are in receipt of your complaint dated August 26, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Upon receipt of Ms. ******** complaint, our office conducted a thorough search of our records but was unable to locate her phone number in our system. However, we have added Ms. ******** phone number ending in 1350 to our permanent internal Do-Not-Call list to ensure she will not be contacted by our office going forward.
We apologize for any inconvenience this misunderstanding may have caused. If **************** has any further questions she may contact our ********************* by email at *******************************************
Sincerely,
Harris & Harris, ****Customer response
09/03/2024
Complaint: 22195784
I am rejecting this response because: the tolls are in my husbands name. I never gave a name on the account because I assumed I would be contacted by Harris & Harris prior to them saying I dont have tolls. The tolls would be under ************************************* phone ************.
Sincerely,
***************************Business response
09/13/2024
September 13, 2024
BBB *******
******************************************************************************
Re: ***************************
File No: 22195784
To Whom It May Concern:
We are in receipt of your complaint dated September 4, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Our records show that *************************** placed fifteen (15) accounts for Ms. ************** husband with our office for collection on July 8, 2024. As ****************** is aware, these accounts are related to unpaid tolls between April 11, 2022 and September 29, 2022. Upon receipt of the complaint we immediately removed the Mussmans phone number from the account and our office has not placed any additional text messages or calls to them since that date. *********************** added their phone number to our permanent internal Do-Not-Calllist. Accordingly, they will no longer be contacted by our office at that number.
We hope this serves to clarify the issue raised and apologize for any inconvenience this misunderstanding may have caused. If ****************** has any further questions she may contact our ********************* by email at ******************************************.
Sincerely,
Harris & Harris, Ltd.Customer response
09/16/2024
Complaint: 22195784
I am rejecting this response because:This doesnt make any sense. In the first half of the letter, you confirmed we had 15 tolls, but then later you say its a misunderstanding and our phone number has been removed. (Which is of no help, that would only interfere with our ability to receive notices about said tolls.)
So, are there tolls for *********** or *************************** or not? This isnt hard, but youve made it extremely difficult thus far.
I am literally trying to give you my money. This is insane.
Can someone with an IQ above 80 please respond?Thanks,
***************************Initial Complaint
08/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter from Harris & Harris, Ltd. for a debt collection for a bill from ***************************** I have never received a bill from Aspen Dental for any dental services. The letter does not give a date of service or explanation of charges. All of my contact with ************ has been taken care of in the office. I do not believe this billing information is correct. The last I was in the office all my charges were covered by insurance. I do not know why *********************************************** is contacting me with this account with no information and not even an explanation. I wish to solve this problem and not be held responsible for something I don't believe I owe.Thank YouBusiness response
08/30/2024
August 30, 2024
BBB *******
****************************************************************************
Re: ***********************
File No: 22189059
To Whom It May Concern:
We are in receipt of your complaint dated August 25, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
Our records show that *********************** placed an account for ************** with our office for collection, on July 30, 2024. A validation notice for this account was mailed to ************** on August 5, 2024. Please note that ************** did not dispute the debt or request information regarding her accounts prior to filing this complaint. As a result, we were unable to address this situation previously. Upon receipt of the complaint, our office reached out to *********************** to request the itemized bill and will promptly forward it to ************** as soon as we receive it.
Notwithstanding the above, our office has placed a hold on Ms. ****** account and ceased all collection efforts while he works with *********************** to resolve this matter.We hope this serves to clarify the issue raised. If ************** has any further questions or concerns she may contact our ********************* direct by email at ******************************************.
Sincerely,
Harris & Harris, Ltd.Customer response
09/04/2024
Complaint: 22189059
I am rejecting this response because:
Sincerely,
***********************I tried to speak with Harris and Harris last night 9/3/2024 around 6;30 pm. The person whom I spoke with said they could not speak to me because I issued a complaint. I asked them again for a bill of this account they have. I reviewed my calendar, and it shows my appointment with ************ was 7/30/2024 so I am unsure of how they received a notice of collections when I was in the office at the time. I am suspecting fraudulent behavior. When I stated all I wanted was the bill the response was talk to Aspen Dental. to settle this we won't talk to you, now because of you disputing the notice. So I will not be working with them. I will try to contact ************ and try to find out what has happened.
This company Harris and Harris are not a business they are looking for money and that is it. They are not a very good business, to me they responded more suspicious and non trustworthy. Thank You.
I am unsure of documents you wish for me to enclose because I have none No papers have been sent to me.
I don't believe they want to
Business response
09/13/2024
September 13, 2024
BBB *******
****************************************************************************
Re: ***********************
File No: 22189059
To Whom It May Concern:
We are in receipt of your complaint dated September 4, 2024 pertaining to the above captioned matter. We have had an opportunity to review the file and feel that there is an amicable resolution.
As stated in our initial response, our records show that *********************** placed an account for ************** with our office for collection on July 30, 2024. A validation notice for this account was mailed to ************** on August 5, 2024. Please note that ************* did not dispute the debt or request information regarding her accounts prior to filing this complaint. As a result, we were unable to address this situation previously. Upon receipt of the complaint, our office reached out to *********************** to request the itemized bill and will promptly forward it to ************** as soon as we receive it.
Notwithstanding the above, our office has placed a hold on Ms. ****** account and ceased all collection efforts while she works with *********************** to resolve this matter. We hope this serves to clarify the issue raised. If ************** has any further questions or concerns she may contact our ********************* direct by email at ******************************************.
Sincerely,
Harris & Harris, Ltd.Customer response
09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
373 total complaints in the last 3 years.
181 complaints closed in the last 12 months.