Current Alerts For This Business
BBB files indicate a pattern of consumer complaints filed against this business. On January 8th, 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 2/28/2024, BBB has received a sufficient response from the business who is actively working on the patterns below with the actions included.
-Consumer’s report having difficulty disputing charges.
- We understand the concern listed. Harvard offers several different ways for a consumer to dispute a debt, many of which are mentioned in our initial notice. A consumer may dispute a debt via phone, via mail, via email, and via our website.
-Consumer’s report incorrect or fraudulent accounts on their credit report
- All accounts assigned to Harvard are assigned by a client. Harvard works diligently within the reporting guidelines to report accounts when permissible and to make the appropriate updates or removals when accounts are disputed, closed, or the status of an account requires a change.
-Consumer’s report disputing charges that were removed then later added again
- Harvard has procedures to ensure accounts that are disputed remain as disputed on the credit report or are removed completely when appropriate. Additionally, we have procedures in place to review accounts for re-assignment after receipt of a placement by a client.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am not liable for this debt with HARVARD COLLECTION SERVICES I do not have a contract with the collection agency reporting this information on my credit report HARVARD COLLECTION SERVICES they did not provide me with original contract as requested
Business response
04/02/2024
Thank you for your recent correspondence. We appreciate the opportunity to respond to the concerns of the consumer regarding the activity of Harvard Collection Services.
We have noted the dispute in our records and initiated the process for the item to be removed from the credit report of the consumer. The account is on hold pending receipt of validation documents from our client which will be mailed to the consumer upon receipt.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection ServicesInitial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a collection statement showing. Debt to *********** ******** *******, plus penalty and interest (no collection fee). I do not have any outstanding debt with the ** **** of ******* and had not received any notices prior to their collection attempt. This company is fronting as a collection company to scam unassuming innocent folks and should be investigated and shut down.Business response
04/02/2024
We appreciate the opportunity to address the concerns of the consumer.
We are not a scam pretending to represent a different entity. Our client, the Kanas ********* of ******** placed the account at issue with our office on March 11, 2024, to collect a past due amount. On March 14,2024, we mailed our initial notice to the consumer. On March 26, 2024, prior to receipt of the complaint, our client notified our office the account had been paid in full and the account was subsequently closed in our office, which includes removal of any credit reporting if the account had been reported.
If you require any further assistance or clarification regarding this matter, please do not hesitate to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
03/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm not liable for this debt with ** DEPARTMENT OF REVENUE. I do not have a contract with HARVARD COLLECTION SERVICES. They did not provide me with the original contract as requested. ID# ********Business response
04/03/2024
Thank you for your recent correspondence. We appreciate the opportunity to respond to the concerns of the consumer regarding the activity of Harvard Collection Services.
We have noted the dispute in our records. The debt at issue is for the company "From the Ground ******************* which out client, the ******** ********** of ******** has assigned to ** for collection. The contact name is ***********************. we have requested documentation from our client which will be mailed to the contact upon receipt.If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection ServicesInitial Complaint
03/06/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with **************************I do not have a contract with ************************** They did not provide me with the original contract as requested.Business response
03/12/2024
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).
The account at issue was assigned to our office on July 12, 2023, by our client CONSOLIDATED ****** COMPANY. We do not represent ************************* as mentioned in the complaint.
Nonetheless, we have noted the account assigned to our office as disputed. We requested an itemized statement from our client, which will be mailed to the consumer's address.
The account has been placed on hold and submitted for credit deletion.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
03/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Account 6429. - I have a collection from Harvard collections from the ******************* of human Svc reflecting on my credit report. This account do not belong to me and I want it removed from my credit report asap!!Business response
03/20/2024
Thank you for your recent correspondence. We appreciate the opportunity to respond to the concerns of the consumer regarding the activity of Harvard Collection Services.
Unfortunately, with the information provided we have not been able to identify the account at issue. Please provide more identifying information, perhaps a maiden name, and we will be happy to again search our records and resolve the concern.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection ServicesInitial Complaint
02/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt. I have never done any business with **************. I do not have a contract with Harvard Collection Services. They did not respond or provide an original contract, as per my request.Business response
03/11/2024
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).
The account at issue was assigned to our office on January 5, 2023, by our client ILLIONS DEPARTMENT OF REVENUE. We are not familiar with the reference to ************** withing the complaint.
Nonetheless,the account at issue was closed in our office and a request has been submitted for credit deletion.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
02/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This collection agency recently appeared on my credit report as a new account, this is for the State of ******** ********** of ************************* in the amount of $1407. I do not know anything about this debt and have never received any notice of this. I had requested information for the prior time that claimed this same claim and received nothing. It was and it removed, only to show up again, and cause my credit score to decline. I don't understand how they can just suddenly report debts, that I know nothing about. I want this removed from my credit report and not reappear again.Business response
02/26/2024
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).
Two accounts were assigned to our office on May 01, 2023, by our client ILLIONS DEPARTMENT OF REVENUE in the name of *****************
Our records do not indicate any prior contact. We have noted the dispute in our records and have submitted the item to be removed from the credit report of the consumer. We will request documentation from our client which will be sent to the consumer upon receipt.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
01/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for thois debt with charter communications, i do not have a contract with HARVARD COLLECTION SERV, they did not provide me with the original contract as i requestedBusiness response
02/13/2024
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).
The account at issue was assigned to our office on March 01, 2023, by our client CONSOLIDATED ****** COMPANY in the name of ************************** We do not represent Charter Communications.
We have noted the dispute in our records and requested an itemized statement from our client,which will be mailed to the consumer's address.
The account has been placed on hold and submitted for credit deletion.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
01/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a bill from Harvard Collection Services with added penalties, interest, and collection fees. What it didnt have was the payment I made to them. They are submitting trumped up fees without crediting me for any payments I have made to them.Business response
01/26/2024
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).
The account at issue was assigned to our office on November 22, 2023, by our client ******************* of ***** Services in the name of *****************************. The $300.00 payment was processed on December 26, 2023. The letter you received was created and sent the same day (12/26/23), however, the letter was created and sent prior to the payment being processed in our system. The $300.00 payment was credited to the account at issue.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
01/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with consolidated *************** I do not have a contract with Harvard collection services. LLC, they did provide me with the original contract as I requested.Business response
01/26/2024
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).
The account at issue was assigned to our office on May 5, 2023, by our client CONSOLIDATED ****** COMPANY in the name of ROS, ***************************** *******************.
We have noted the dispute in our records and the account has been placed on hold and submitted for credit deletion.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)
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Customer Complaints Summary
151 total complaints in the last 3 years.
45 complaints closed in the last 12 months.