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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Account 6429. - I have a collection from Harvard collections from the ******************* of human Svc reflecting on my credit report. This account do not belong to me and I want it removed from my credit report asap!!
Business response
03/20/2024
Thank you for your recent correspondence. We appreciate the opportunity to respond to the concerns of the consumer regarding the activity of Harvard Collection Services.
Unfortunately, with the information provided we have not been able to identify the account at issue. Please provide more identifying information, perhaps a maiden name, and we will be happy to again search our records and resolve the concern.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection ServicesInitial Complaint
02/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt. I have never done any business with **************. I do not have a contract with Harvard Collection Services. They did not respond or provide an original contract, as per my request.Business response
03/11/2024
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).
The account at issue was assigned to our office on January 5, 2023, by our client ILLIONS DEPARTMENT OF REVENUE. We are not familiar with the reference to ************** withing the complaint.
Nonetheless,the account at issue was closed in our office and a request has been submitted for credit deletion.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
02/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This collection agency recently appeared on my credit report as a new account, this is for the State of ******** ********** of ************************* in the amount of $1407. I do not know anything about this debt and have never received any notice of this. I had requested information for the prior time that claimed this same claim and received nothing. It was and it removed, only to show up again, and cause my credit score to decline. I don't understand how they can just suddenly report debts, that I know nothing about. I want this removed from my credit report and not reappear again.Business response
02/26/2024
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).
Two accounts were assigned to our office on May 01, 2023, by our client ILLIONS DEPARTMENT OF REVENUE in the name of *****************
Our records do not indicate any prior contact. We have noted the dispute in our records and have submitted the item to be removed from the credit report of the consumer. We will request documentation from our client which will be sent to the consumer upon receipt.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
01/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for thois debt with charter communications, i do not have a contract with HARVARD COLLECTION SERV, they did not provide me with the original contract as i requestedBusiness response
02/13/2024
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).
The account at issue was assigned to our office on March 01, 2023, by our client CONSOLIDATED ****** COMPANY in the name of ************************** We do not represent Charter Communications.
We have noted the dispute in our records and requested an itemized statement from our client,which will be mailed to the consumer's address.
The account has been placed on hold and submitted for credit deletion.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
01/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a bill from Harvard Collection Services with added penalties, interest, and collection fees. What it didnt have was the payment I made to them. They are submitting trumped up fees without crediting me for any payments I have made to them.Business response
01/26/2024
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).
The account at issue was assigned to our office on November 22, 2023, by our client ******************* of ***** Services in the name of *****************************. The $300.00 payment was processed on December 26, 2023. The letter you received was created and sent the same day (12/26/23), however, the letter was created and sent prior to the payment being processed in our system. The $300.00 payment was credited to the account at issue.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
01/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with consolidated *************** I do not have a contract with Harvard collection services. LLC, they did provide me with the original contract as I requested.Business response
01/26/2024
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).
The account at issue was assigned to our office on May 5, 2023, by our client CONSOLIDATED ****** COMPANY in the name of ROS, ***************************** *******************.
We have noted the dispute in our records and the account has been placed on hold and submitted for credit deletion.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
12/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Im not liable for this debt with IL DEPARTMENT OF HUMAN SERVICE. I do not have a contract with HARVARD COLLECTION SERVICES.They did not provide me with the original contract as requested.Business response
01/09/2024
Thank you for your recent correspondence. We appreciate the opportunity to respond to the concerns of the consumer regarding the activity of Harvard Collection Services.
We have noted the dispute in our records and initiated the process for the item to be removed from the credit report of the consumer. The account is on hold pending receipt of validation documents from our client which will be mailed to the consumer upon receipt.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection ServicesCustomer response
01/18/2024
Complaint: 21059632
I am rejecting this response because: Hi, thank you for responding to my letter a complaint. The company did remove Information from my credit report, but they have not contacted me by mail as they stated to you in the previous email. See below.(The account is on hold pending receipt of validation documents from our client which will be mailed to the consumer upon receipt.)I do not have any business with this company, and I have not signed any contracts with this company. I will await correspondence of any documentations to show any different from what I previously stated.Sincerely***********************Initial Complaint
12/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This collection agency recently appeared on my credit report as a new account, I am not liable for this debt with Harvard Collection Services LLC I do not have a contract with Harvard Collection Services LLC They did not provide me with the original contract as I requested. I also called the ******** attorney general and cfpb of this deceptive practice.Business response
01/09/2024
Thank you for your recent correspondence. We appreciate the opportunity to respond to the concerns of the consumer regarding the activity of Harvard Collection Services.
We have noted the dispute in our records and initiated the process for the item to be removed from the credit report of the consumer. The account is on hold pending receipt of validation documents from our client which will be mailed to the consumer upon receipt.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection ServicesInitial Complaint
12/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Harvard Collection Services LLC. I do not have a contract with Harvard Collection Services LLC. They did not provide me with the original contract as I requested.Business response
12/13/2023
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS).
We found the account at issue was assigned to our office on May 01, 2023, by our client ******************* of ***** Services in the name of *************************
An itemized statement has been requested from our client, which will be sent to the consumer's mailing address once received from our client. We note that this is the first request we have received.
Following the BBB complaint, the account has been placed on hold and submitted for credit deletion.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection ServicesInitial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
At the beginning of Nov 2023 a collection hit my credit report saying that Harvard Collections is trying to collect $33 from me on behalf of the ******** government. They said the delinquency was incurred May of 2019. I have lived in ******** for 30 years and have never been notified of a debt in *********** tried to call and when I got to be first in line, they switched me over to a vm and said all representatives were busy. I left a vm. This is not a valid debt and I want to resolved and removed from my credit history immediately.Business response
12/15/2023
Thank you for your recent correspondence. We appreciate the opportunity to respond to the concerns of the consumer regarding the activity of Harvard Collection Services.
Unfortunately, with the information provided we have not been able to identify the account at issue. Please provide more identifying information, perhaps a maiden name, and we will be happy to again search our records and resolve the concern.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection ServicesCustomer response
12/18/2023
Complaint: 20956457
I am rejecting this response because: it is not resolved. My maiden name was ****** and my previously married name was ***********
Sincerely,
***********************************Business response
01/09/2024
Hello,
We have searched our records using the information provided and we remain unable to locate an account to correct the record.
It may be easiest for us to continue to attempt to locate the account if we speak with the consumer.
The consumer may call the manager listed below for assistance.
*********************
Director of Operations
Harvard Collection Services
*********************
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Customer Complaints Summary
151 total complaints in the last 3 years.
40 complaints closed in the last 12 months.