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Find a Location

CNA Financial Corporation has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CNA Financial Corporation

      151 N Franklin St Chicago, IL 60606-1821

      BBB Accredited Business
    • CNA Financial Corporation

      333 S Wabash Ave Chicago, IL 60604-4107

      BBB Accredited Business
    • CNA Financial Corporation

      PO Box 2247 Grand Rapids, MI 49501-2247

    • CNA Financial Corporation

      5537 Glenwood Hills Pkwy SE Ste 205 Grand Rapids, MI 49512-2097

    • CNA Financial Corporation

      Cna Plaza, 21 South Chicago, IL 60685-0001

      BBB Accredited Business

    Business ProfileforCNA Financial Corporation

    Commercial Insurance Services
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    43 complaints closed in last 3 years

    12 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/28/2017

    Years in Business: 127

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    CNA Financial Corporation provides a spectrum of insurance coverage for businesses, as well as services meant to reduce exposure and assist companies with claims.  Insurance available, includes business interruption insurance, commercial auto, commercial general liability, cyber liability, directors’ and officers’ liability, employment practices liability, equipment breakdown, fidelity and crime, inland marine, international insurance, kidnap and extortion, marine cargo insurance, professional liability (errors and omissions), property, surety, umbrella liability, warranty, workers' compensation, as well as other products tailored for business coverage. Other services provided include those designed to assist companies in determining their level of risk and exposure, create plans on how to deal with emergencies and disasters as they arise, and assistance processing claims for insurance.

    Products & Services

    CNA provides insurance for companies, including business interruption insurance, commercial auto, commercial general liability, cyber liability, directors’ and officers’ liability, employment practices liability, equipment breakdown, fidelity and crime, inland marine, international insurance, kidnap and extortion, marine cargo insurance, professional liability (errors and omissions), property, surety, umbrella liability, warranty, workers' compensation, as well as other products tailored for business coverage. In addition to insurance products, services provided also include those designed to assist companies in determining their level of risk and exposure, create plans on how to deal with emergencies and disasters as they may arise, and assistance with processing claims for insurance.

    CNA conducts business in the U.S. primarily the following domestic insurers: American Casualty Company, Continental Casualty Company, Columbia Casualty Company, Continental Insurance Company N.J., National Fire Insurance Company, Surety Bonding Company of America, The Continental Insurance Company, Transportation Insurance Company, Universal Surety of America, Valley Forge Insurance Company and Western Surety Corporation. *This company is no longer selling structured settlements. They are merely in run-off administering those contracts still on the books. Sales ceased in approximately 2003.

    Business Details

    This is a multi-location business.

    Find a Location

    CNA Financial Corporation has 16 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CNA Financial Corporation

        151 N Franklin St Chicago, IL 60606-1821

        BBB Accredited Business
      • CNA Financial Corporation

        333 S Wabash Ave Chicago, IL 60604-4107

        BBB Accredited Business
      • CNA Financial Corporation

        PO Box 2247 Grand Rapids, MI 49501-2247

      • CNA Financial Corporation

        5537 Glenwood Hills Pkwy SE Ste 205 Grand Rapids, MI 49512-2097

      • CNA Financial Corporation

        Cna Plaza, 21 South Chicago, IL 60685-0001

        BBB Accredited Business
      Headquarters
      151 N Franklin St, Chicago, IL 60606-1821
      BBB File Opened:
      9/1/1949
      Years in Business:
      127
      Business Started:
      1/1/1897
      Business Incorporated:
      10/30/1967
      Accredited Since:
      4/28/2017
      Type of Entity:
      Corporation
      Alternate Business Name
      • Continental Casualty Company
      • CNA Insurance
      Business Management
      • Ms. Stephanie Dunn, Regulatory Compliance Consultant
      • Mr. Stathy Darcy, Corporate Secretary
      Contact Information

      Principal

      • Mr. Stathy Darcy, Corporate Secretary

      Customer Contact

      • Ms. Stephanie Dunn, Regulatory Compliance Consultant
      • Ms. Katelyn Osberg, Marketing Specialist
      Additional Contact Information

      Fax Numbers

      • (312) 822-2628
        Primary Fax

      Phone Numbers

      Customer Complaints

      43 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/01/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      CNA LONG-TERM CARE INSURANCE Long-Term Insurance that has been paid into for over 20 yrs is not paying submitted claims. They have received all paperwork as requested since 3/5/24. They will not let me speak to any supervisor and all employees that I speak to DO NOT understand what they are talking about. I have read several other complaints and they sound exactly like mine. My 88 year old mother trusted this company and now it all sounds like FRAUD.
      Read More

      Customer Reviews

      20 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David R

      1 star

      06/04/2024

      Raised rates again 1/1/2024. They say they sent a letter. May 31, 2024 received a letter dated 5/1/2024 saying Long ********* policy would be canceled in 35 days if shortfall (2 Increased payments not made by 6/6).They do not take payments over the phone. They do not take check free. Payment must be paid or policy canceled. They suggest overnight mail. With their pro-cancelation policy I don't expect it to arrive on time. Best estimate We have paid $18-20K toward a Long ********* Policy and now that we may need it (Wife has MS, I have CKD and diabetes), they want us gone.  

      Local BBB

      BBB of Chicago & Northern Illinois

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