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Find a Location

Continental Casualty Company has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforContinental Casualty Company

    Commercial Insurance Services
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    41 complaints closed in last 3 years

    12 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/28/2017

    Years in Business: 127

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    CNA Financial Corporation provides a spectrum of insurance coverage for businesses, as well as services meant to reduce exposure and assist companies with claims.  Insurance available, includes business interruption insurance, commercial auto, commercial general liability, cyber liability, directors’ and officers’ liability, employment practices liability, equipment breakdown, fidelity and crime, inland marine, international insurance, kidnap and extortion, marine cargo insurance, professional liability (errors and omissions), property, surety, umbrella liability, warranty, workers' compensation, as well as other products tailored for business coverage. Other services provided include those designed to assist companies in determining their level of risk and exposure, create plans on how to deal with emergencies and disasters as they arise, and assistance processing claims for insurance.

    Products & Services

    CNA provides insurance for companies, including business interruption insurance, commercial auto, commercial general liability, cyber liability, directors’ and officers’ liability, employment practices liability, equipment breakdown, fidelity and crime, inland marine, international insurance, kidnap and extortion, marine cargo insurance, professional liability (errors and omissions), property, surety, umbrella liability, warranty, workers' compensation, as well as other products tailored for business coverage. In addition to insurance products, services provided also include those designed to assist companies in determining their level of risk and exposure, create plans on how to deal with emergencies and disasters as they may arise, and assistance with processing claims for insurance.

    CNA conducts business in the U.S. primarily the following domestic insurers: American Casualty Company, Continental Casualty Company, Columbia Casualty Company, Continental Insurance Company N.J., National Fire Insurance Company, Surety Bonding Company of America, The Continental Insurance Company, Transportation Insurance Company, Universal Surety of America, Valley Forge Insurance Company and Western Surety Corporation. *This company is no longer selling structured settlements. They are merely in run-off administering those contracts still on the books. Sales ceased in approximately 2003.

    Business Details

    Headquarters
    151 N Franklin St, Chicago, IL 60606-1821
    BBB File Opened:
    9/1/1949
    Years in Business:
    127
    Business Started:
    1/1/1897
    Business Incorporated:
    10/30/1967
    Accredited Since:
    4/28/2017
    Type of Entity:
    Corporation
    Alternate Business Name
    • CNA Insurance
    • CNA
    • CNA Financial
    • CNA Financial Corporation
    Business Management
    • Ms. Stephanie Dunn, Regulatory Compliance Consultant
    • Mr. Stathy Darcy, Corporate Secretary
    Contact Information

    Principal

    • Mr. Stathy Darcy, Corporate Secretary

    Customer Contact

    • Ms. Stephanie Dunn, Regulatory Compliance Consultant
    Additional Contact Information

    Fax Numbers

    • (312) 822-2628
      Primary Fax

    Phone Numbers

    Customer Complaints

    41 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/28/2024

    I bought a Long Term Policy from CNA going back to 2015 that pays nursing home coverage if disabled I became 100% disabled in 2017 & filed a claim I had waiver of premium on my policy that waives premium if disabled which I am I filed claims in 2023 & exhausted my annual benefit. Will refile in Aug 2024 I spoke to case worker in Nov 23 to do an review of my health. No problem She asked why I had not filed any claims lately & I told her my annual benefit was used up for 23 & I would refile in 2024 She said that made sense Come May 2024 I got as bill for over $ 2000 for past premiums due I called the 800 ******** said it was because I had not filed in a year. They said I needed to file 52 weekly reports to correct this I am a stroke victim. I sent them a statement I was under care for the *********** said not good enough & are cancelling my policy end of May. I needed to send 52 of their forms to them I asked for accomidation but they said no. I notified them verbally & in writing I am still under care.,I want my policy reinstated with -0- premium per the waiver of policy provision
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    Customer Reviews

    20 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Kimberly P

    1 star

    07/29/2024

    If you are a consumer and are researching CNA to purchase a long term care insurance plan, heed my advice and DO NOT choose CNA. If I could give this company zero stars, I would. My mother has been paying her premium for decades and now needs long term care. She has been receiving care since Feb 2024 and has not been reimbursed yet, It is now August, I have spoken with at least 20 different representatives who have given me erroneous or conflicting information that has cost my mother thousands of dollars that will never be reimbursed, I couldn't be more dissatisfied with CNA and the lack of information they provide their customers. I spoke with four representatives today and finally landed on one who was seemingly honest and competent. She told me new information that will delay reimbursement even longer, I feel sorry for seniors and senior spouses who have to **** through this muck on their own. I can imagine it becomes so frustrating or fruitless that they eventually give up. Good thing my mom has a relentless daughter.

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

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