Complaints
This profile includes complaints for Avant, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,220 total complaints in the last 3 years.
- 308 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
about 6 times now someone has gotten into my account and changed my email and my mailing address for purpose of fraud and avant is doing nothing to stop this from happenimg
Business Response
Date: 11/14/2022
Dear *************************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID #********. We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves in providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on June 20, 2022, you were approved for a WebBank-issued credit card via the Avant Platform. WebBank is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program.
We have reviewed your account and all relevant communications, and our records confirm that on November 9, 2022, you contacted Avant via BBB regarding the change of email and mailing address for the purpose of fraud on your account. Our records indicate that there have been attempts to compromise your account. Please be advised that we have notated the account and any further attempts to update information on file will require documentation. Kindly note, that we have taken measures to protect your account and put a block on your card ending in ***** however, we would also advise you to change your password as it may have been compromised by the third party impersonating you.
Please be advised that we are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Customer Answer
Date: 12/05/2022
Complaint: 18382913
I am rejecting this response because:To:"Better Business Bureau" <**********************************************************************************************>You don't often get email from *******************.Learn why this is importantthis has not been resolved they keenletting someone change my email continuously
Sent from Yahoo Mail for iPhone
Sincerely,
*************************Business Response
Date: 12/14/2022
Dear *************************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID #********. We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves in providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on June 20, 2022, you were approved for a *******-issued AvantCard via the Avant Platform. ******* is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program.
As previously communicated, there have been attempts to compromise your account. Kindly note that we have taken measures to protect your account and put a block on your card ending in *****; however, we would also advise you to change your password as it may have been compromised by the third party impersonating you.
Please be advised that we are constantly working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Initial Complaint
Date:11/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a mailer pre-approving me for a Avant card with $1500 credit line. I applied June 2022. Oct 2022 I logged into my account only to see a $1200 credit line decrease. The company refuses to provide reason and claim that they dont have to according to the card agreement. I havent made any late payments and my account balance was always less that $300. My 700+ credit score dropped to 690. I believe the company creates business by enticing people with offers then audits your account and takes your credit away to lower their own liability.Business Response
Date: 11/17/2022
Dear *********************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID# ******** We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves on providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on April 24, 2022, you initiated a request for a WebBank-issued AvantCard via the Avant Platform. WebBank is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program
We are sorry to hear that you are dissatisfied with the decrease to your credit card limit. The credit line decrease was solely based on the factors listed in your Notice of Adverse Action. These factors are based on all items listed on your credit report, not just your Avant Product.
After reviewing many factors associated with your account, we have decided to decrease your credit line. A notice of adverse action advising of the specific reasons that influenced the decision was originally mailed to you on October 25, 2022, to the address on file. While we understand your frustration, we are unable to reverse this decision at this time. Please note, however, Avant continuously reviews accounts and provides eligible customers credit line increases on a periodic basis.
The letter was originally sent by mail on October 25, 2022, to the updated address on file. Following the receipt of your complaint, we submitted a request to resend the letter to the address on file (**** *********** ********, ** *****) on November 15, 2022. Please allow **** days for delivery.
As a courtesy reminder, your current statement balance is $216.56 and your total minimum payment of $25 is due by November 19, 2022.
Your Customer Dashboard is available 24 hours a day and is accessible by logging into your account at www.Avant.com. The optimal device for our website is either a desktop computer or laptop (rather than a smartphone or tablet), and our site works best on ****** Chrome or Mozilla Firefox.
Please be advised that we are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Customer Answer
Date: 11/18/2022
Complaint: 18382797
I am rejecting this response because: I have yet to receive documentation or reason as to why my credit line was decreased. On the same day Avant decreased my credit line I was awarded a $2000 increase by *********** so there seems to be some inconsistency or discrepancies in the information your basing this decision off of. I have NO derogatory marks on my credit report. I need an actual reason for this decrease as well as proof off the policies that allow you to do so.
Sincerely,
*********************Business Response
Date: 11/22/2022
Dear *********************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID#******** We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves on providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on April 24, 2022, you initiated a request for a WebBank-issued AvantCard via the Avant Platform. WebBank is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program
We are sorry to hear that you are dissatisfied with the decrease in your credit card limit. The credit line decrease was solely based on the factors listed in your Notice of Adverse Action. These factors are based on all items listed on your credit report, not just your Avant Product.
After reviewing many factors associated with your account, we have decided to decrease your credit line. As we previously advised you that a notice of adverse action advising of the specific reasons that influenced the decision was originally mailed to you on October 25, 2022, to the address on file. While we understand your frustration, we are unable to reverse this decision at this time. Please note, however, Avant continuously reviews accounts and provides eligible customers credit line increases on a periodic basis.
The letter was originally sent by mail on October 25, 2022, to the updated address on file. Following the receipt of your complaint, we submitted a request to resend the letter to the address on file (**** *********** ********, ** *****) on November 15, 2022. On November 18, 2022, we resent the Notice of Adverse Actions to you via email to the address on file.
As a courtesy reminder, your current statement balance is $216.56 and your total minimum payment of $25 is due by November 19, 2022.
Your Customer Dashboard is available 24 hours a day and is accessible by logging into your account at www.Avant.com. The optimal device for our website is either a desktop computer or laptop (rather than a smartphone or tablet), and our site works best on ****** Chrome or Mozilla Firefox.
Please be advised that we are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Customer Answer
Date: 12/03/2022
Complaint: 18382797
I am rejecting this response because:after reviewing the letter of adverse action its to my understanding that Avsnt decreased my credit line based on my credit score. Avant states that I have a score of 632. Avant also states that I have delinquencies, collections, too many inquiries and accounts that arent paid on time. I have it needs to provide a way for me to appeal this decision because all of the information they have is completely incorrect. My credit score is a 700+ I have never missed a payment on any of my accounts. I have slim to none increase on my credit report. I pulled my Fico just to be sure and just as I thought all the information that Avant stated was false.
Sincerely,
*********************Initial Complaint
Date:11/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an open credit card with Avant that was issued by ********* Credit limit was $2,000.00 On November 8th I was trying to use my card the transaction was declined. Unknowing to me Avant had closed my account. My account was behind my account wasn't over the credit limit. I called for the representative to tell me it was closed because failed to update my information with them and they closed the card. I received an email from the organization regard me updating my phone number. I had place a Fraud Alert on my credit report years ago. I called on October 12th and spoke with a representative regarding update of my phone. I spoke with her she claim to have removed the incorrect phone number all other number wee correct except one and asked her to removed that number she said she would and the end of the phone call she stated my account was in good standing and not further action was needed. On November 8th as I stated I was embarrassed trying to used my cardBusiness Response
Date: 11/11/2022
Dear ***************************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID # ********. We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves in providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on July 14, 2022, you were approved for a WebBank-issued credit card via the Avant Platform. WebBank is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program.
We have reviewed your account and all relevant communications, and our records confirm that on November 9, 2022, you contacted Avant via BBB regarding your account closure. Our records indicate that on October 5, 2022, an email titled Important Information Regarding Your AvantCard was sent to the email address on file, advising that your AvantCard account was identified as containing a credit report with an active extended fraud alert. An extended fraud alert is for consumers who have previously filed qualifying identity theft reports with one of the credit bureaus and lasts for seven years.
Please note, we have been unable to reach you at the number listed in your alert, or you did not include a valid phone number on your extended fraud alert. Unfortunately, if we are unable to contact you at a valid phone number listed on your credit report as required by your extended fraud alert, we cannot validate your AvantCard account. You can update your extended fraud alert on your TransUnion credit report by following the directions at https://www.transunion.com/fraud-alerts. Please contact us once the phone number on your alert has been updated and we will attempt to contact you again.
If we are unable to validate your AvantCard account by 11/1/2022, your account will be closed due to being unable to verify if your account was opened in good faith. If your account is closed, we will send you a separate official notice of this action.
On October 11, 2022, you spoke to one of our representatives to update your account information however the information was not updated to your credit bureau which was one of the requirements as stated in the letter sent to you.
On November 4, 2022, an email was sent to the email address on file informing you that we have been unable to contact you at the number listed on your fraud alert or you did not include a valid phone number on your extended fraud alert. Additionally, we provided you with directions on how to update the phone number listed on your fraud alert but have still not been able to contact you at a valid phone number.
As a result, your account has been closed as we could not verify your identity. We will be separately sending you an official notice of this action taken. If you would like to update the phone number on your fraud alert, you can follow the directions listed on TransUnions website.
The account is being removed from your credit report. Please be advised that credit reporting agencies follow their own policies for updating credit reports, and it may take time for this update to reflect on your credit report.
Your account currently has a balance of $1,796.17 and you will be responsible for this balance, and any applicable interest and or late fees incurred. Please note, that we are unable to re-open Avant Credit Card ending in *****. We welcome you to reapply for an AvantCard in the future once your account reaches a $0 balance.
Please be advised that we are constantly working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was approved for a $3,000 credit limit through this creditor 3 months ago. I have made all my payments in a timely manner. Never deliquent. They lowered the credit limit to $1,000 without any notification. After doing research, I found out this has happened to MANY people. My credit score is in the 700 range. Now my score has been lowered due to Avant lowering the credit limit. I called customer service and they were of no help. The representative stated I will receive correspondence in the mail. It has now been a month and I haven't received anything. I would think with todays technology, they can even send an encrypted Email stating the reason(s) why the limit was lowered. This has never happened with any of the creditors I have cards with. I would appreciate an explanation. I no longer wish to stay associated with this creditor due to their unprofessionalism. I would like to close this account without any repercussions to my score. They have done enough damage.Business Response
Date: 11/18/2022
Dear *******************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID#******** We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves on providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on May 02, 2022, you initiated a request for a WebBank-issued AvantCard via the Credit Karma Platform. WebBank is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program.
We are sorry to hear that you are dissatisfied with the decrease to your credit card limit. The credit line decrease was solely based on the factors listed in your Notice of Adverse Action. These factors are based on all items listed on your credit report, not just your Avant Product.
After reviewing many factors associated with your account, we have decided to decrease your credit line. A notice of adverse action advising of the specific reasons that influenced the decision was mailed to you. The letter was sent by mail on October 20, 2022 the address on file, please allow **** business days for delivery.
While we understand your frustration, we are unable to reverse this decision at this time. Please note, however, Avant continuously reviews accounts and provides eligible customers credit line increases on a periodic basis.
The letter was originally sent by mail on October 20, 2022, to the address on file. Following the receipt of your complaint, we submitted a request to resend the letter to the address on file on November 16, 2022. Please allow **** business days for delivery.
Please be advised that we are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a consumer of avants for some time and have not ever had 1 late payment or been over my credit limit of $500. Recently I had paid my card balance in full, and within a few weeks of this, just recently I was notified by mail that my limit was being decreased to $300. The reason on the letter only stated that it was due to delinquent accounts (I have none) and amounts of my payments relative to my limits. I have tried calling on multiple occasions to clarify where they received this information and receive a different response every time but never an answer. I was told I would receive a response by email... Nothing. I was told id get a call back.. still nothing. I was told I could only request this information through email (after the above conversations) there is nowhere to request this on their site and the contact us link goes directly to a phone # only. Tonight I was told only that they received my information through TransUnion. I pulled my TransUnion report and not only do I show NO negative remarks or accounts but my usage overall is great and my score has been going up, which would indicate to me that I am not a credit risk. I believe avant has used someone else's information in making their decision on my account but nobody will assist me with looking into this. I believe they are violating the consumer credit protection act as they claimed they have pulled my credit (there is no indication on TransUnion that they reviewed my credit either), but refuse to give me any information to validate this. I am asking to have my limit restored to where it was as they have no reason that I can find to validate their decision. If they are unwilling to remedy this than my account will need to be closed.Business Response
Date: 11/14/2022
Dear ***************************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID #********. We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves in providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on August 13, 2020, you were approved for a WebBank-issued credit card via the Avant Platform. WebBank is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program.
Thank you for inquiring about the Notice of Adverse Action (NOAA) you were provided in connection with a reduction to your credit line limit. After reviewing your account and the reason for decreasing your credit limit, we have determined your credit line was appropriately decreased and we will provide you clarification by email that accurately reflects the reason(s) for the decrease.
The clarifying communication should arrive within the next 10 business days. If you do not receive communication within this time frame, please dont hesitate to reach out to us. Although we are unable to make any changes to your credit line at this time, we may periodically review your account for credit line increases in the future. We look forward to continuing to serve you as our customer.
Please be advised that we are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Customer Answer
Date: 11/14/2022
Complaint: 18372079
I am rejecting this response because: the answer received is a generic response that does not answer my question at all. I have been a customer for 2 years. I have no delinquent accounts and obviously paying my card off in full when I'm able to is a bad thing according to avant. I don't feel it's good customer service to penalize people for being good customers, and now my credit score is being affected when I've done nothing wrong.
Sincerely,
***************************Business Response
Date: 11/22/2022
Dear ***************************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID #********. We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves in providing excellent service to all of our customers and take all feedback seriously.
Kindly note that the credit line decrease was solely based on the factors listed in your Notice of Adverse Action. These factors are based on all items listed on your credit report, not just your Avant Product.
As you were previously informed, although we are unable to make any changes to your credit line at this time, we may periodically review your account for credit line increases in the future.
We are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Customer Answer
Date: 12/01/2022
Complaint: 18372079
I am rejecting this response because: I still have not received a response addressing where avant has received this inaccurate information that was used to check my credit worthiness as I do not have any delinquent accounts and the credit bureau they claim they checked has no record of them checking it. They have not satisfied my inquiry as to them using someone else's credit profile in determining my account status, and I don't want my credit hurt because of their error
Sincerely,
***************************Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a credit account with Avant in May and was given a $1500 credit limit. A week before june I set up Auto-pay. June I was charged a $25 late fee. I contacted Avant, the agent I spoke with told me that chargers couldn't be disputed or waived until paid first. I paid the entire bill including the $25 late fee. The agent requested the $25 late fee be waived. A month or two later I received a email denying my request to waive the $25 late fee. Prior to this email I've never received a email regarding a upcoming payment due or a $25 late fee being assessed. I contacted Avant several of times after I received the denial email. I never received a callback from a manager. I spent an entire day calling and waiting to speak to a manager. That day a so called manager finally called me back and told me that there decision to deny my request to waive the $25 fee was final and there is and was no documented reason as to why my request was denied. I asked had any requests to waive a late fee ever been approved she said yes. I then told her that if requests are being approved and denied without any reason that's discrimination. She hung up on me. I went to every site that I could to give Avant a one-star rating and comments. I have since not used the card and have paid a payment every single month through auto pay. I received a notification from Equifax that my credit limit was decreased from Avant. My credit limit went from $1,500 to $300. My balance on the account was $144 and my remaining credit to use was $130. I believe Avant did this in retaliation to my reviews and to harm my credit score. I have not had this card one full year and I have not experienced this with any of the other credit cards that I have. I paid the remaining balance of $144 today and filed this complaint. I did not received a notification from Avant that my credit limit would be lowered through mail or email. The agent I spoke with today claims something was mailed out October 18th which is false.Business Response
Date: 11/11/2022
Dear *****************************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID # ********. We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves in providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on Apr 6, 2022, you were approved for a WebBank-issued credit card via the Avant Platform. WebBank is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program.
We have reviewed your account and all relevant communications, and our records confirm that on November 8. 2022, you contacted Avant via BBB regarding the late fee charged in June 2022 and the credit line decrease on your account. Our records indicate, that on May 5, 2022, your statement was generated with the statement balance of $246.64 and the total minimum payment of $25.00 due by June 1, 2022. However, Avant received your payment of $62.43 on June 8, 2022. Due to your payment not being made by the due date, a late fee in the amount of $25.00 was correctly assessed to your account. Additionally, on the same day, you requested to waive the late fee on your account. The specialist advised you that your request has been submitted and will be reviewed by our team within two days.
On June 9, 2022, an email titled Your Avant Credit Card Late Fee Waiver Update was sent to the email address on file informing you that your recent Avant Credit Card Late Fee Waiver request has been denied. We apologize for any misunderstanding that *** have occurred, however, during our review of your account, we have been unable to substantiate your claim that you were not informed timely about the late fee waiver being denied.
Please be advised that, per the terms of your cardmember agreement, if you do not pay the Total Minimum Payment Due on your statement by the listed Payment Due Date, a late fee will be assessed on your account. Initially, a late fee of up to $28 will be assessed unless you have incurred a late fee within the last six billing cycles. If you have incurred a late fee within the last six billing cycles, the late fee will be up to $39. Please note that your cardmember agreement is available at any time at https://www.avant.com/cardmember_agreement.
We are sorry to hear that you are dissatisfied with the decrease to your credit card limit. The credit line decrease was solely based on the factors listed in your Notice of Adverse Action. These factors are based on all items listed on your credit report, not just your Avant Product.
After reviewing many factors associated with your account, we have decided to decrease your credit line. A notice of adverse action advising of the specific reasons that influenced the decision was mailed to you on October 18, 2022, to the address on file. Please note, we have attached the Notice of adverse action to this email which was sent to the mailing address on file.
While we understand your frustration, we are unable to reverse this decision at this time. Please note, however, Avant continuously reviews accounts and provides eligible customers credit line increases on a periodic basis. Kindly note, that we did not discriminate against you or any applicant for any reason.
Please be advised that we are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Customer Answer
Date: 11/13/2022
Complaint: 18368886
I am rejecting this response because:
Sincerely,
*****************************Business Response
Date: 11/14/2022
Dear *****************************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID # ********. We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves in providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on Apr 6, 2022, you were approved for a WebBank-issued credit card via the Avant Platform. WebBank is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program.
We have reviewed your account and our records confirm that you contacted Avant via BBB regarding the late fee charged in June 2022 and the credit line decrease on your account.
As communicated earlier, on May 5, 2022, your statement was generated with the statement balance of $246.64 and the total minimum payment of $25.00 due by June 1, 2022. However, Avant received your payment of $62.43 on June 8, 2022. Due to your payment not being made by the due date, a late fee in the amount of $25.00 was correctly assessed to your account. Additionally, on the same day, you requested to waive the late fee on your account. The specialist advised you that your request has been submitted and will be reviewed by our team within two days.
On June 9, 2022, an email titled Your Avant Credit Card Late Fee Waiver Update was sent to the email address on file informing you that your recent Avant Credit Card Late Fee Waiver request has been denied. During our review of your account, we have been unable to substantiate your claim that you were not informed timely about the late fee waiver being denied.
Additionally, the credit line decrease was solely based on the factors listed in your Notice of Adverse Action that was sent to the mailing address on file on October 18, 2022, and was also attached to the prior email sent on November 11, 2022. These factors are based on all items listed on your credit report, not just your Avant Product. After reviewing many factors associated with your account, we have decided to decrease your credit line.
While we understand your frustration, we are unable to reverse this decision at this time. Please note, however, Avant continuously reviews accounts and provides eligible customers credit line increases on a periodic basis.
Please be advised that we are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Initial Complaint
Date:11/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was recently granted a credit card with Avant Credit Card, my limit given was $2,000. They decreased my limit by $1700 after only a couple months, with no explanation. I made my payments on time, in fact I only had a balance of $150 when they decreased my limit. I called customer service because they never notified me about my decrease, and not one person could explain to me why my decrease happened.Business Response
Date: 11/14/2022
Dear *****************************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID #********. We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves in providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on June 19, 2022, you were approved for a WebBank-issued credit card via the Credit Karma Platform. WebBank is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program.
Kindly note, after reviewing your account and the reason for decreasing your credit limit, we have determined your credit line was appropriately decreased and we will provide you clarification by email that accurately reflects the reason(s) for the decrease.
The clarifying communication should arrive within the next 10 business days. If you do not receive communication within this time frame, please dont hesitate to reach out to us. Although we are unable to make any changes to your credit line at this time, we may periodically review your account for credit line increases in the future. We look forward to continuing to serve you as our customer.
Please be advised that we are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Initial Complaint
Date:11/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In reviewing my credit report I noted that an AVANT LLC Loan had been opened in my name, which I had not done. The address on my report shows a ********* address, while I live in ********, and have never lived in *********. I quickly disputed the loan account with AVANT directly, providing copies of a Police Report and other documentation AVANT had requested. Apparently, according to Experian, AVANT reviewed the file and alleges this account was validly opened despite all evidence showing otherwise. I have attempted to call AVANT's fraud department on multiple occasions and have been told by their specialist that the only way to contact the **************** is via email. (I spent hours of time on hold for this) AVANT does not reply to my emails and fails to acknowledge or confirm receipt of my message and documentation.Business Response
Date: 11/10/2022
Dear *********************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID #********. We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves on providing excellent service to all of our customers and take all feedback seriously.
We are sorry to hear that you are dissatisfied with your experience. We take all feedback seriously and are constantly working to enhance the customer experience.
On June 6, 2022, your information was used to initiate a request for a WebBank-issued Avant installment loan via the ******* Post Platform. WebBank is the credit issuer for the Avant Platform, and Avant operates as the administrator and servicer of the program.
On October 3, 2022, you spoke with Avant Customer Support and explained that you did not apply for an Avant installment loan. That same day your information was forwarded to Avants fraud department. Avant has been able to locate an account in your name (Customer ID #**********. The application has been funded. An inquiry was initiated by Avant into your credit profile. Inquiries can affect your credit score and are visible to third parties viewing your credit report.
On October 12, 2022, we sent an identity theft affidavit to the email address you provided. On November 4, 2022, we received your police report and affidavit.
Thank you for submitting the documentation required to launch the identity theft investigation. We are unable to accept the Identity Theft Affidavit you provided because it is not notarized. Please submit an updated Identity Theft Affidavit.
Please deliver the affidavit and any other supporting evidence of identity theft you may have, to Avant via email, fax, or mail.
Email:
********************************
Fax:
************
Mail:
Avant, LLC
ATTN: Fraud Department
222 *******************************., Ste. 1600
*******, ** 60601
Upon receipt of the documentation, Avant will conduct its investigation to validate the claim. If the investigation concludes that the application was submitted falsely, Avant will begin the process of notifying the appropriate credit bureau(s) to remove the credit inquiry and associated credit history from your credit report. Without the completed and notarized Affidavit, Avant will not be able to remove the inquiry and tradeline.
Additional information regarding identity theft may be found at the ************************ website: http://www.ftc.gov. Fraud alerts can help prevent further cases of identity theft. If you have not already done so, you may request nationwide consumer reporting companies to place a fraud alert on your credit report. They may be contacted at
Equifax: **************; http://www.equifax.com
Experian: **************; http://www.experian.com
TransUnion: **************; http://www.transunion.com
Please be advised that we are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Initial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Avant took my credit limit from $2,000 to $500 suddenly and when I called to confirm why - I was not given an answer. Looking into it, it seems Avant did this to SEVERAL people - all over night. My credit score is good, I make on time payments, I make more than the minimum payment and there is no reason this should have happened. This completely screwed my credit up because what was 25% utilization has suddenly went to 90 % utilization. Please see reddit thread where this has happened to several others, within the last week. This is unacceptable. https://www.reddit.com/r/CreditCards/comments/y9t36m/avant_randomly_reduced_my_credit_limit_by_half/Business Response
Date: 11/08/2022
Dear *******************************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID # ********. We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves in providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on May 14, 2022, you were approved for a WebBank-issued credit card via the Avant Platform. WebBank is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program.
We have reviewed your account and all relevant communications, and our records confirm that on November 3, 2022, you contacted Avant via BBB regarding the credit line decrease on your account. We are sorry to hear that you are dissatisfied with the decrease to your credit card limit. The credit line decrease was solely based on the factors listed in your Notice of Adverse Action. These factors are based on all items listed on your credit report, not just your Avant Product.
After reviewing many factors associated with your account, we have decided to decrease your credit line. A notice of adverse action advising of the specific reasons that influenced the decision was mailed to you on October 18, 2022, to the address on file. While we understand your frustration, we are unable to reverse this decision at this time.
Please be advised that your account has been closed on November 3, 2022, as per your request. An email titled AvantCard Closure Request was sent to the email address on file confirming that we have received your request to cancel your AvantCard. If applicable, we will credit the unused portion of your annual membership fee when your account is closed. This amount will be credited back to your account. Please note, that if there is an outstanding balance on your account, you will still receive monthly statements and are responsible for the Total Minimum Payment Due until your account balance is paid off. Closing your account is irreversible - we will be unable to re-open your AvantCard upon completing your request.
Please be advised that we are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Customer Answer
Date: 11/08/2022
Complaint: 18355648
I am rejecting this response because:
Sincerely,
*******************************Business Response
Date: 11/14/2022
Dear *******************************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID # ********. We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves in providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on May 14, 2022, you were approved for a WebBank-issued credit card via the Avant Platform. WebBank is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program.
We have reviewed your account and all relevant communications, and our records confirm that you contacted Avant via BBB regarding the credit line decrease on your account. We are sorry to hear that you are dissatisfied with the decrease to your credit card limit. After reviewing many factors associated with your account, we have decided to decrease your credit line. While we understand your frustration, we are unable to reverse this decision at this time.
Please be advised that your account has been closed on November 3, 2022, as per your request. An email titled AvantCard Closure Request was sent to the email address on file confirming that we have received your request to cancel your AvantCard. Please note, that if there is an outstanding balance on your account, you will still receive monthly statements and are responsible for the Total Minimum Payment Due until your account balance is paid off. Closing your account is irreversible - we will be unable to re-open your AvantCard upon completing your request.
As a courtesy reminder, your current statement balance is $399.39 and your total minimum payment of $25 is due by December 7, 2022
Please be advised that we are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************Customer Answer
Date: 11/16/2022
Complaint: 18355648
I am rejecting this response because: I do not understand why my credit limit along with hundreds of others.. was suddenly decreased on October. Never got the supposed letter.
Sincerely,
*******************************Initial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Avant is sending out letters to customers about there credit that are inaccurate. I made a purchase on Sept 13th of *******. I paid this on Sept 17th in full. Avant immediately took my credit limit from ******* to ******. They used reasoning that would not make sense and I will upload a picture of this. I have fraud protection on my credit. The company Avant would have had to contact me in order to obtain my credit information or run a new credit check. Avant made assumptions based on the fact that I was able to pay off the credit so quickly and then made a decision to lower my credit based on this assumption as well. They mailed me a letter stating information about my credit thats inaccurate and I know this because they based in on a credit score from a year ago. My credit score is now 35 points higher. My concern is two things that Avant had no reason to lower my credit limit which they did. I did close the account. Secondly they are falsified letters to customers they are saying they are using there credit to make such decisions but this is impossible because there is a fraud protection on my credit. In order for Avant to run my credit they would have had to call me. I did not get a call. So why are they making up false reasons to decrease someones credit limit and using the 3 major credit reporting agencies as reference to the letters they are sending out. Its impossible they received this information from my credit. They should not be falsifying customers credit because they are unhappy they did not make money from interest. They where not happy I paid off my credit so quickly and they are not happy that they are not making money from me so they decreased my credit limit and then lied as to why this was done. They had No access to my credit report and I know this because of the fraud protecting. My balance was paid in full when they said they ran my credit. This letter is wrong and dated for oct 15th they ran my credit. Look at the bill,letter and dates.Business Response
Date: 11/10/2022
Dear *****************************,
We are in receipt of your complaint with the Better Business Bureau Complaint ID #********. We are sorry to hear that you are dissatisfied with your customer experience. At **********************, we pride ourselves in providing excellent service to all of our customers and take all feedback seriously.
Our records indicate that, on April 28, 2022, you were approved for a WebBank-issued credit card via the Avant Platform. WebBank is the credit issuer for the Avant platform, where Avant operates as the administrator and servicer of the program.
Please be advised, the credit line decrease was solely based on the factors listed in your Notice of Adverse Action. These factors are based on all items listed on your credit report, not just your Avant Product.
After reviewing many factors associated with your account, we have decided to decrease your credit line. A notice of adverse action advising of the specific reasons that influenced the decision was mailed to you. The letter was sent by mail on October 25, 2022, to the address on file, please allow **** days for delivery.
While we understand your frustration, we are unable to reverse this decision at this time. Please note, however, Avant continuously reviews accounts and provides eligible customers credit line increases on a periodic basis.
After carefully reviewing your account, we would like to inform you that your credit limit has been decreased from $1,500.00 to $300.00 for the following reason(s): Behavior Score too low
Key factors that adversely affected your Behavior score:
Length of time this account has been established
Change in balance level on the account
Change in utilization on the account
As a reminder, you will not be charged with over-limit fees.
Please be advised that we are always working on ways to enhance the customer experience based on customer comments such as yours. We treat all customer feedback as a learning experience.
We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our ********************* directly at ************************************** We appreciate the opportunity to serve you.
Sincerely,
Avant *********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.