ComplaintsforCashNetUSA
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I applied for an emergency loan as this was my fastest option. When I spoke with the representative everything was fine until the last step. I was told I had to provide my username and password and when I refused they continued to press. I asked multiple times for my file to be thrown out and again stated that I would not be giving anyone this information and finally hung up and blocked themBusiness response
10/11/2021
Thank you for forwarding this customer complaint.We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
As an initial matter, CashNetUSA does not provide financial services to residents of ************.
After a careful review, we have determined that this is fraud. CashNetUSA is not associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as consumer lenders have contacted ****************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by claiming to offer consumer loan services.
After review of our records, we could not locate an account for **************** based on the information provided.
While we sympathize with Ms.Plantzs situation, we cannot take action because the complaint is not related to CashNetUSA. If **************** suspects that they is being contacted by a suspicious entity, we recommend that they follow the links below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-fake-check-scams
https://www.consumer.ftc.gov/articles/0078-advance-fee-loans
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
10/02/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I recieved an email from Cashnet USA about being approved for a loan. I got on the phone with some name *********************** and he did not sound American. They have all my information and banking information. They deposited money and told me to buy gift cards with the money. I did not do it and was not able to do it so they stated they will take legal action and take me to court. I am looking for a solution on how to resolve this issue they have threatened my family and kids with legal action as well. PLEASE HELP resolve this issue and get them to stop scamming people.Business response
10/11/2021
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
As an initial matter, CashNetUSA does not provide financial services to residents of ********. CashNetUSA has not attempted to contact ************** regarding a loan nor has it deposited a check into their bank account. Furthermost, CashNetUSA does not ask for or accept gift cards as a form of payment.
After a careful review, we have determined that this is fraud. CashNetUSA is not associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as consumer lenders have contacted **************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by claiming to offer consumer loan services.
After review of our records, we could not locate an account for ************** based on the information provided.
While we sympathize with Mr. ****** situation,we cannot take action because the complaint is not related to CashNetUSA. If ************** suspects that they is being contacted by a suspicious entity, we recommend that they follow the links below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-fake-check-scams
https://www.consumer.ftc.gov/articles/0078-advance-fee-loans
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Customer response
10/12/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
10/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was told that due to financial hardship, I would be able to skip 2 payments and would re-start payments back up on October 1st. I had TWO payments taken out that overdrafted my account and was not told they were taking 2 payments out! I now have no rent money, no gas, no groceries because these theives charged me a several hundred dollar payment TWICE!!Business response
10/12/2021
Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
On January 26, 2021, **************** opened a $1,300.00 limit Line of Credit with CashNetUSA. Before she entered the agreement, CashNetUSA provided the applicable disclosures, and **************** then signed her agreement acknowledging she understood and accepted the terms and conditions associated with the Line of Credit. In addition, the fees and interest applicable to a cash advance were fully explained in the agreement, a copy of which was provided to her (via email) when she opened the account.
Further, **************** also signed an Automated Clearing House Authorization (ACH) allowing debits and credits to her bank account.
In addition to disclosing the charging structure from the outset,we keep our customers informed by supplying periodic statements at least 14 days before the due date. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement.
As set forth in Ms. ******* line of credit agreement, she is required to make a minimum payment every billing period she has an outstanding balance.
Based on our review, on July 27, 2021, Ms. ******* requested to utilize our skip a payment option regarding an upcoming minimum payment that was due on August 3, 2021. As such, we honored her request, therefore she did not have a payment due on August 3, 2021. However, her next scheduled minimum payment would still be due on September 3, 2021. A confirmation email was sent to her detailing the matter.Further in our review, on August 30, 2021, **************** contacted our customer service department and requested to schedule a due date adjustment for her upcoming minimum payment that was due on September 3, 2021 to October 1, 2021. As such, we honored her request and received her authorization to adjust her due date. Please be advised, that her due date adjustment was in addition to her regularly scheduled minimum payment. Again, a confirmation email was sent to her detailing the matter.
In addition, **************** contacted our customer service department in regards to her concerns mentioned in her complaint and was advised of the aforementioned.
Should **************** have any additional questions regarding her account, we ask that she please contact our customer service department directly at ************.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
09/23/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In July of 2021 I borrowed ?**** for vacation money. Unless this was hidden in small typing, the payback is unreal for low to middle income people?! If i could afford to pay back nearly $900 in one payment i would not have needed to borrow the money! I borrowed from this company before and never had to pay back this much money! Something seems very illegal!Business response
10/02/2021
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
As an initial matter, CashNetUSA is a licensed financial provider. At all relevant times, our lending, fees, interest, and charges have complied with the applicable State and Federal laws.
On May 3, 2019, ******************** opened a $1,550.00 limit Line of Credit with CashNetUSA. Before she entered the agreement, CashNetUSA disclosed the terms and conditions of the Line of Credit including the Annual Percentage Rate (APR) for Cash Advances, Paying Interest, and Fees. ******************** then signed her agreement acknowledging that she understood and accepted the terms and conditions associated with the Line of Credit. The fees and interest applicable to a cash advance were fully explained in the agreement, a copy of which was provided to her (via email) when she opened the account. CashNetUSA has not changed and/or altered the terms of the agreement.
In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Amongst other loan details, the due date, minimum payment amount, and account balance are shown on each periodic statement.
As set forth in Ms. ********* line of credit agreement, she will be required to make minimum payments every billing period she carries a balance.
As set forth in Ms. ********* line of credit agreement, interest is applied daily to the amount borrowed that is outstanding that day, we do not charge interest on fees or accrued interest (no compounding).
As set forth in Ms. ********* line of credit agreement, there is a fee for every advance that is requested.
Over the course of her relationship with CashNetUSA, ******************** has requested several cash advances and has paid either the full account balance or the minimum payment towards the account balance. ******************** always has the option to make extra payments or repay the amount outstanding in full at any time without penalty.
Based on our review, ******************** contacted our customer service department and inquired about her line of credit account and was advised of the aforementioned.
CashNetUSA strives to provide the ultimate customer experience and more than willing to answer any outstanding questions regarding her account, therefore, we ask that she please contact our customer service department at ************ for assistance.We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
09/16/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Have constantly getting calls from someone for CASHNETUSA. About a loan that was taking out in 2017 they said it went to my bank account which was closed in 2014 so for them to harass me over something like this that never happened and threats about garnishing my wages. But never say how much or give any other specific details and playing mind games needs to stop. Im just getting out of a abusive relationship and for them do this and bully a payment is giving me anxiety. These people need to be stopped.Business response
10/04/2021
Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
As an initial matter, CashNetUSA is not responsible for or participating in the complained conduct. CashNetUSA is not attempting to collect any money from ************** and has no knowledge of the situation that ************** mentions in their complaint.
After review of our records, CashNetUSA arranged a $250.00 credit access business loan with **************,on November 3, 2014. The account became delinquent, and it was eventually sold to a third party collection agency, National Credit Adjusters (NCA), on February 25, 2016. The outstanding balance was $271.54. Inquiries regarding this debt should be directed to National Credit Adjusters (NCA) their contact number is ************.
Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted **************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
While we sympathize with Ms. ****** situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
https://www.consumer.ftc.gov/articles/0258-fake-and-abusive-debt-collectorsWe hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
09/09/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I got a phone call from a recovery company saying that I had open an account with cashnetusa back in 2018. I never applied for cashnetusa back in 2018. I feel like someone stole my identity and whoever did this is going to be prosecuted.Business response
09/18/2021
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
According to our records, on May 10, 2018, ********************** opened a $600.00 limit line of credit with CashNetUSA after receiving a online loan application completed with her personal information.
CashNetUSA has received payments towards the account balance,however the account balance became delinquent and it was eventually sold to a third party debt buyer, ******************** (UHG) on August 29, 2019. Inquiries regarding this debt should be directed to UHG their contact number is ************.
Based on our review, ********************** has not contacted CashNetUSA directly to report that she did not receive and/ or did not apply for the line of credit and instead may be the victim of a fraudulent transaction. As such,please be advised that in order to launch an internal investigation into her claim, ********************** would need to submit a copy of a police report from her local authority. She may submit the report via fax or email to:
Fax: ************
Email: id-theftsupport@**********************
CashNetUSA strives to provide the ultimate customer experience, and we would be more than happy to address any outstanding questions or concerns that ********************** may have regarding her account. We ask that she contact our customer support team at ************ for assistance.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.Initial Complaint
09/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Was contacted by Cashnet lawyers today threatening court as well as license suspension, bank account cancellation and not being able to open bank account for 3 years if I did not pay total loan today, or pay over $1000 today and split into payments of almost $400. I dont have this kind of money. Asked if there were other options available and was told they are going to take me to court and hung up the phone on me. I have not had contact with them since I swapped banks after moving, I told said lawyer who contacted me that I dont remember the **** and to please send me the contract. She proceeded to tell me about the license suspension and other things mentioned above. Never offered me a copy of the contract. Said I was going to be sued for fraudulent checks. I would like no further contact with this company as well as I believe my debt should be canceled after the threats I have received from Cashnet. I will also be contacting the ****Business response
09/17/2021
Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
As an initial matter, CashNetUSA is not responsible for or participating in the complained conduct. CashNetUSA is not attempting to collect any money from ***** Box and has no knowledge of the situation that ***** Box mentions in their complaint.
Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted ***** Box. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
After review of our records, ***** Box opened a $2,000.00 Open-End Line of Credit with CashNetUSA, on August 24,2012, The account became delinquent, and it was eventually sold to a third party collection agency, **************************************** (NMRC), on August 26, 2021. The outstanding balance was $4,729.12. Inquiries regarding this debt should be directed to **************************************** (NMRC) their contact number is ************.
CashNetUSA has not attempted to collect on this debt since we sold the debt to NMRC on August 26, 2021.
It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
While we sympathize with ***** Boxs situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
https://www.consumer.ftc.gov/articles/0258-fake-and-abusive-debt-collectorsWe hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
09/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had an payment agreement with CashNetUSA to pay $79 a month and this agreement was done in July I think the 27th I sent them an email telling them that I cannot afford to pay $258 that if they can work with me and lower the payments and they did they sent me an email saying that they'll take $100 on August 3rd which they did and $79 on September 3rd and they took $79 and $238 from my checking account without my permission that was not the agreement that we agreed upon and I want my money back this is not right that they're doing this to me please I agree to pay $79 a month that's all I can afford I'm on social Security disability I cannot afford this and they are ripping me off!!Business response
09/17/2021
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
On May 29, 2021, ******************** opened a $700.00 limit line of credit with CashNetUSA. Before she entered the agreement, CashNetUSA provided the applicable disclosures and ******************* then signed her line of credit agreement acknowledging that she understood and accepted the terms and conditions associated with the line of credit. In addition, the fees and interest applicable to a cash advance were fully explained in the agreement, a copy of which was provided to her (via email) when she opened the account.
In addition to disclosing the charging structure from the outset,we keep our customers informed by supplying periodic statements, which is provided approximately 14 days prior to due date. Amongst other loan details,the due date, minimum payment amount, and account balance are shown on each periodic statement.
Prior to completing her application, ******************** disclosed that her pay frequency is Monthly (ex. 1st of every Month).
As set forth in Ms. ********* Line of Credit agreement, she will be required to make minimum payments every billing period she carries a balance. The minimum amount due on each due date will be 10% of the outstanding principal balance and any fees, plus all interest accrued.
On August 3, 2021, a regularly scheduled minimum payment of $258.27 was due. However, on July 22, 2021, ******************** contacted our customer service department and requested to schedule a payment arrangement. As such, CashNetUSA honored her request and scheduled the following payment arrangement, which was in addition to her regularly scheduled payments:
08/03/2021 $100.00
09/03/2021 $79.00 + regular payment
10/01/2021 $79.27 + regular payment
On July 22, 2021, a confirmation email was sent to ******************** explaining the terms of agreed upon payment arrangement.
On September 3, 2021, a regularly scheduled minimum payment of $238.38 was due.
Based on our review, ******************** contacted our customer service department in regards to her concerns mentioned in her complaint and was advised of the aforementioned.CashNetUSA would be happy to answer any outstanding questions she may have regarding her account. We ask that she please contact our *************************** at ************ for assistance.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
09/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 31st I made a payment to CASHNETUSA for $343. After making the payment I checked the Home Screen and the most recent statement to see when my next payment was due and for how much. Both said no minimum payment due. Today, September 3rd, I get a call from my bank saying my account is overdrawn due to an additional payment of $288 to CASHNETUSA. I reached out to CASHNETUSA and they pretty much said I was SOL. Also their interest rates should be illegal, Ive made multiple payments and it isnt budging my payoff amount because of the 149% interest. Total scam.Business response
09/13/2021
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
As an initial matter, CashNetUSA is a licensed financial provider. At all relevant times, our lending, fees, interest and charges have complied with the applicable Federal and State laws.
On April 28, 2021, **************** opened a $1,500.00 Line of Credit with CashNetUSA. Before she entered the agreement, CashNetUSA provided the applicable disclosures, and **************** then signed her agreement acknowledging she understood and accepted the terms and conditions associated with the Line of Credit. In addition, the fees and interest applicable to a cash advance were fully explained in the agreement, a copy of which was provided to her (via email) when she opened the account.
In addition to disclosing the charging structure from the outset,we keep our customers informed by supplying periodic statements, which is provided approximately 14 days prior to due date. Amongst other loan details,the due date, minimum payment amount, and account balance are shown on each periodic statement.
As set forth in Ms. ******* line of credit agreement, there is an interest charge associated with the line of credit. The Annual Percentage Rate (APR) is 149%, which is applied daily to the amount borrowed that is outstanding that day. We do not charge interest on fees or accrued interest (no compounding).
Prior to completing her application, **************** disclosed that her pay frequency is Weekly (ex. every Friday). However, in July 2021, **************** updated her pay frequency to Monthly (ex. 1st of every Month), therefore, her subsequent payments were due Monthly.
Please note, if **************** anticipates that an upcoming due date doesnt line up with her pay date, she has the option to contact our customer service department via phone, email or live chat to request to change her due date. At CashNetUSA, we require at least two business days advance notice to make changes to an account.
Based on our review, **************** had a payment due on August 5, 2021, however, on August 2, 2021 **************** scheduled a due date adjustment to August 31, 2021. A confirmation email was sent to **************** advising her of the change. However, Ms.******* already regularly scheduled payment was due September 3, 2021. Please note, if **************** anticipates that an upcoming due date doesnt line up with her pay date, she has the option to contact our customer service department via phone, email or live chat to request to change her due date. At CashNetUSA, we require at least two business days advance notice to make changes to an account, in which she has previously done before.
Further in our review, **************** contacted our customer service department in regards to her concerns mentioned in her complaint and she was advised of the aforementioned.
CashNetUSA strives to provide the ultimate customer experience and we are willing to work to answer any outstanding questions she may have regarding her account. As such,we ask that she please contact our customer service department at ************ for assistance.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.Initial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I keep getting calls saying I owe Cashnet USA money I have never borrowed form themBusiness response
09/10/2021
Thank you for forwarding this complaint. CashNetUSA takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
As an initial matter, CashNetUSA does not provide financial services to residents of **********.
Furthermost, CashNetUSA is not associated in any way with the persons referenced in this complaint. Based on the details of the complaint, it is clear that fraudsters falsely posing as collectors have contacted ****************************. These persons are fraudulently using our trade name in an attempt to extort money from consumers by utilizing threatening tactics.
After review of our records, we could not locate an account for *************************** based on the information provided.
This is fraud and CashNetUSA is not responsible for or participating in the complained conduct. CashNetUSA is not attempting to collect any money from *************************** and has no knowledge of the situation that **************************** mentions in their complaint.It is always our prioritized goal to adhere to and comply with all regulatory requirements while conducting regular and collection business. We train our staff accordingly and follow the collection guidelines set forth by the Fair Debt Collection Practices Act (FDCPA).
While we sympathize with Ms. ************* situation, we cannot take action because the complaint is not related to CashNetUSA. We recommend that they follow the link below to the Federal Trade Commissions web site for information on how they can protect themselves against this type of activity.
https://www.consumer.ftc.gov/articles/0258-fake-and-abusive-debt-collectorsWe hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
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Customer Complaints Summary
401 total complaints in the last 3 years.
187 complaints closed in the last 12 months.