ComplaintsforCashNetUSA
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am not able to access my account with them. I tried logging in and it says it doesn&#**;t match their records. I tried calling them and I cannot get in touch with anyone. I was told I was approved for a loan but I cannot get to it.Business response
08/12/2021
Thank you for forwarding this customer complaint. We take allcomplaints seriously and make every effort to implement a fair and satisfactoryresolution.
On July 12, 2021,**************** submitted an application for financial services with CashNetUSA. After further review of *********** application, we required additionalinformation, including verification of her bank account among other requests.
Based on our review, **************** did not submitthe required additional information, therefore, on July 16, 2021, the loan wascancelled. Our records do not indicate that she has tried to reapply sinceJuly.
However, we apologize if **************** was not ableto reach our customer service department via telephone directly to address herquestions. Please note, CashNetUSAs hours of operation are Monday Friday 7a.m. 8 p.m. CT Saturday 8:30 a.m. 5 p.m. CT Sunday 10 a.m. 6:30 p.m CT.
In our continued effort to assist ***************, our customer service representative has attempted to contact hervia telephone, unfortunately she was not available.
CashNetUSA strives to provide theultimate customer experience and although we cannot guarantee an approval, sheis more than welcome to reapply.
We hope that this resolves this complaint andanswers any questions that your office has. If we can provide any additional information, please contact us. Thank you.
Initial Complaint
07/27/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am have been getting threatened emails about a loan I wasn't able to pay due to the fact I lost my job the company is Cash net USABusiness response
08/12/2021
Thank you for forwarding thiscomplaint. CashNetUSA takes allcomplaints seriously and makes every effort to implement a fair andsatisfactory resolution.
Asan initial matter, CashNetUSA is not responsible for or participating in thecomplained conduct. CashNetUSA is not attempting to collect any money from **************** andhas no knowledge of the situation that **************** mentionsin their complaint.
Basedon the details of the complaint, it is clearthat fraudsters falsely posing as collectors havecontacted ****************. Thesepersons are fraudulently using our trade name in an attempt to extort moneyfrom consumers by utilizing threatening tactics.
After review of our records, **************** wasfunded an installment loan of $1,800.00 with CashNetUSA, on September 5, 2019.The account is currently in default with an outstandingbalance of $3,514.46.
It isalways our prioritized goal to adhere to and comply with all regulatoryrequirements while conducting regular and collection business. We train ourstaff accordingly and follow the collection guidelines set forth by the FairDebt Collection Practices Act (FDCPA).
Whilewe sympathize with *********** situation, we cannot take actionbecause the complaint is not related to CashNetUSA. We recommend that they followthe link below to the Federal Trade Commissions web site for information onhow they can protect themselves against this type of activity.
https://www.consumer.ftc.gov/articles/0258-fake-and-abusive-debt-collectors
We hope that thisresponse resolves this complaint and answers any questions that your officehas. If we can provide any additional information, please contact us.
Initial Complaint
07/27/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I got a phone call Friday, july 17th ***************************************** sued saying that I'd taken out a loan of $4000 dollars plus $2000 interest. I have never even heard of the company and I have NEVER taken out a loan from an online bank EVER ! I know they are hackers and identity thieves because they had my date of birth, ss number and my address. There were atleast 3 people involved, 1 female and 2 males. The female and first male called me first saying I owed Cashnet $4000 and I said that I NEVER took out a lone and had no idea what she was talking about. Later that morning a 2nd male called me saying he is a compliance officer and was filing papers to have me served. When I asked his name and what court, he got very rude said he knew where I lived and worked saying he would be by my house that day to deliver my "papers" then hung up on me. So far he hasn't shown up. I want these people found and put in jail. I want to know what recourse I have to deal with this. Help !Business response
08/12/2021
Thank you for forwarding thiscomplaint. CashNetUSA takes allcomplaints seriously and makes every effort to implement a fair andsatisfactory resolution.
Asan initial matter, CashNetUSA is not responsible for or participating in thecomplained conduct. CashNetUSA is not attempting to collect any money from **************** andhas no knowledge of the situation that **************** mentionsin their complaint.
Basedon the details of the complaint, it is clearthat fraudsters falsely posing as collectors havecontacted ****************. Thesepersons are fraudulently using our trade name in an attempt to extort moneyfrom consumers by utilizing threatening tactics.
It isalways our prioritized goal to adhere to and comply with all regulatoryrequirements while conducting regular and collection business. We train ourstaff accordingly and follow the collection guidelines set forth by the FairDebt Collection Practices Act (FDCPA).
After review of our records, **************** opened a $1,300.00 Open-End Lineof Credit with CashNetUSA,on January 17, 2020. The account became delinquent, and it was eventually soldto a third party collection agency, ****************************************(NMRC), on June 25, 2021. The outstandingbalance was $2,785.40. Inquiries regarding this debt should be directed to *************************************** (NMRC) their contact number is ************.
Weunderstand that ************ indicatingthat they did not initiate the application. Please be advised that CashNetUSAtakes claims of ID theft seriously. If they believe this is fraud and they didnot apply for a loan and may be the victim of Identity Theft/Fraud, we ask thatthey please contact our **************** and provide a copy of a police reportto assist our investigation of this claim. **************** may submit a police report to:
CashNetUSA ****************
Phone: ************
Fax: ************
Email: id-theftsupport@**********************Whilewe sympathize with *********** situation, we cannot take actionbecause the complaint is not related to CashNetUSA. We recommend that theyfollow the link below to the Federal Trade Commissions web site forinformation on how they can protect themselves against this type of activity.
https://www.consumer.ftc.gov/articles/0258-fake-and-abusive-debt-collectorsWe hope that thisresponse resolves this complaint and answers any questions that your officehas. If we can provide any additional information, please contact us.
Initial Complaint
07/27/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
CREDITOR :**$H NET *** CASE NO: CFMA-****** Total Due Balance: $1364.39 This Legal Proceedings issued on your Docket Number EVR-***** with one of **** Net USA. ******* in order to notify you that after making calls to you on your phone number we were not able to get hold of you. So the accounts ********** of **** Net USA has decided to **** this case as a flat refusal and press legal charges against you. We want to resolve this matter as quickly as possible and avoid further action, so we are proposing the following settlement offer: We have sent you this warning notification about legal proceedings but you failed to respond on time now its high time if you failed to respond in next ************************************** court. Consider this as a final warning. And we will be Emailing/ Fax this issue to your current employer to make sure they take strict against you. Your salary wages will be garnished. Do revert back if you want to get rid of these legal consBusiness response
08/09/2021
Thank you for forwarding thiscomplaint. CashNetUSA takes allcomplaints seriously and makes every effort to implement a fair andsatisfactory resolution.
As an initial matter, CashNetUSA does not provide financial services to residentsof Georgia.
Furthermost, CashNetUSA is not associated in any waywith the persons referenced in this complaint. Based on the details ofthe complaint, it is clear that fraudsters falsely posing as collectors havecontacted *************************** are fraudulently using our trade name in an attempt to extort moneyfrom consumers by utilizing threatening tactics.
It is always our prioritized goal toadhere to and comply with all regulatory requirements while conducting regularand collection business. We train our staff accordingly and follow thecollection guidelines set forth by the Fair Debt Collection Practices Act(FDCPA).
This is fraud and CashNetUSA is not responsible for orparticipating in the complained conduct. CashNetUSA is not attempting tocollect any money from ******** andhas no knowledge of the situation that ******** mentions in their complaint.
After review of our records, wecould not locate an account for ******** based on the information provided.
Whilewe sympathize with ************** situation, we cannot take action becausethe complaint is not related to CashNetUSA. We recommend that they follow thelink below to the Federal Trade Commissions web site for information on howthey can protect themselves against this type of activity.
https://www.consumer.ftc.gov/articles/0258-fake-and-abusive-debt-collectorsWe hope that this response resolves this complaint andanswers any questions that your office has. If we can provide any additionalinformation, please contact us.Tell us why here...
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Customer Complaints Summary
414 total complaints in the last 3 years.
192 complaints closed in the last 12 months.