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Business Profile

Consumer Finance Companies

Castle Credit Co Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Reviews

Customer Review Ratings

1.13

Average of 30 Customer Reviews

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Review Details

  • Alisha G.

    Date: 11/21/2024

    I financed a water filtration system for my home through this company. The company list itself as a mortgage type of my credit instead of a loan with installments. I have disputed this change request with Experian and was told they contacted Castle Credit and find it to be correct. I escalated this and disputed it with the Credit Protection ************** and they contacted Castle Credit who told them it IS an installment and not a mortgage, however, they cannot change it and directed me to contact Experian. This is account type is preventing me from purchasing a second home. I have forward my original contracts to both and Experian and CPFB but no resolution. I am seeking legal assistance to get it changed. I just need a letter from Castle Credit on their letterhead stating this is an installment BUT I cannot get anywhere with customer service to obtain it. Launch Servicing or Castle Credit Holdings LLC HELP

  • Dan S

    Date: 10/22/2024

    It took threatening castle credit with litigation because they refuse to send me a payoff statement. I would advice everyone not to do business with them ***** if you do they will put a lien against your property with out your knowledge of it until you go to refinance your property.  

  • Iris A

    Date: 08/28/2024

    Can't give a NEGATIVE ZERO... Extremely disgusted with this company!!! I can't say that I will NEVER do business with them again because they transferred the account to a different company. New company is saying that my account balance is basically the same amount of when I started the loan... If these folks aren't thieves... So NOT right!!!!!!!!!!!!!

  • Felicia Y

    Date: 08/26/2024

    I received an email in July that Launch ************** was servicing our account. The first payment was scheduled to be drafted on July 9, 2024. The payment was returned because my bank did not recognize this authorization. I then completed the online account information in hopes of paying the account off. Instead of giving that information, you have to call for it, so on August 6, 2024, I called to request this information. After waiting 36 minutes, someone picked up the phone. After pointless questions, I asked for a payoff to which he responded he would have to send a request for the payoff and it would be 7-14 business days before the request showed up on the online portal. On the 14th business day, there was no response. I waited for an additional 2 days, but still nothing. I called back, and this time a representative picked up after 5 minutes. I expressed my concerns and asked again for a payoff, she then stated it would be 7-14 business days, I asked why when the request had already been made on August 6th, and she stated the representative I spoke with referenced the call as a complaint and not a payoff request. She apologized and gave her word that this time a letter would be generated. To avoid the account becoming more delinquent, and hoping this would expedite the payoff request, I paid the payment. I have called a total of 5 times today from 2 different phones and the only thing I am hearing are the prerecorded messages. The longest I've waited today was 59 minutes. As the call reached the one-hour ***** a different prerecorded message came on stating the business hours and that I should call again during that time. Then the call was disconnected. I called at noon my time which was 11 am their time. This is the worst company ever. If you are financing home improvement projects and the lender suggests castle credit, please have the company suggest someone else or contact your bank for financing. I have NEVER gone through anything like this.

  • Cindy G

    Date: 04/04/2024

    I would give it a 0 star rating if I could all my payment come directly from my bank account, but some how they forgot to take out my August payment and I have been paying almost 10 dollars more a month but every month I'm charged a late payment when my payment come out directly from my bank account. ******************************************* IS A RIP OFF.

  • Jo B

    Date: 03/14/2024

    Had a bathroom remodel financed and this company has been super aggressive with collections. Our balance never seems to get any smaller. I was not aware at the time but this company has over 60 complaints from the BBB!!!!!

  • Sarah H.

    Date: 03/14/2024

    My account was paid off and it's been 1 1/2 months and they still are turning me in to credit bureau as past due.

  • Christian W

    Date: 02/26/2024

    Absolutely Disgusted. Derogatory **** over .18 cents. Disgusting!!!We got new windows last year and the company goes through different loan companies. Well, lucky me, castle credit accepted my loan request. I have been working hard on my credit for 9 years now, and a Derogatory **** over .18cents is asinine. The first payment was ******. The website wouldn't let me enter the 18 cents. So making the second payment I did for the correct amount and set up auto pay... a few days pass and I get a HUGE credit score drop OVER .18 CENTS!!!!!! Will NEVER do return business and will be telling every single person about the fun it's been working with castle. Absolutely ridiculous.

  • Elmo S

    Date: 01/24/2024

    They didn't verify anything my ex-wife financed a filtration system threw my name when we were together without my knowledge then never made the payments. When ever I got divorced and I moved out and went to buy another house got denied for a loan that's when I found out that this all happened. Worst thing I have ever had to deal with cause they told me there was nothing I could do cause we were married. So I just had to pay them. Now I have a bunch of negative remarks on my credit rating that I can't seem to get them to take off. WORST EXPERIENCE OF MY LIFE!!!!!!!

  • Donna D

    Date: 11/25/2023

    Castle credit holding has 63 Complaints and growing, this company has been ripping Consumers off and treating them like lone sharks . As a consumer and victim to this crime I don't understand why they have not been shut down. How many more complaints does it take for them to get fine or totally shut down and reimburse people their money for ripping them off. Can the BBB please answer this question. My rating for this sorry company is 0 star

Castle Credit Co Holdings, LLC is NOT a BBB Accredited Business.

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