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Business Profile

Consumer Finance Companies

Great American Finance Holdings LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This debt collector violated the ***** by engaging in abusive, deceptive, and unjust practices. They provided this account in violation of our agreement, and I did not affix my signature to it. Two parties are required to sign a legally binding contract; I did not take any part in the signing process. Furthermore, in noting my dispute of the account(s), they failed to adhere to the correct procedure, which is a clear violation of 15 USC 1692e(8) and constitutes unjust business practices. Unjust business practices, third-party communication, and other violations caused by this debt collector use of abusive language in correspondence with me while attempting to collect on an alleged debt. Complaints with the Attorney General and The ************************ (***) have been filed, dispute letters have been mailed to this debt collector; supporting documentation will be furnished. I demand that this company removes my account(s) from all three credit reporting agencies due to the violations or I will have no choice but to forward this to my litigation attorney.

  • Initial Complaint

    Date:02/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never gave permission for these false accounts to be included on my credit report, I humbly ask to be removed from my credit report. You must take immediate action to delete this false information from my files. Please remove and block.GREAT AMERICAN FINANCE ****** ***: $4,079.00

    Business Response

    Date: 03/03/2025

    Please see the attachment.

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Great American Finance. I do not have a contract with Great American Finance, they did not provide me with the original contract as requested.

    Business Response

    Date: 02/28/2025

    Please see the attachment.

  • Initial Complaint

    Date:10/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to demand the removal of a fraudulent account from my credit report. As a victim of identity theft, I have already filed a complaint with IdentityTheft.gov.The following account is not mine:Creditor Name: GREAT AMERICAN FINANCE Opened Date: 3/25/2022 Account Number: ******** I demand its immediate removal and request that the creditor verify the fraudulent nature of this account. This issue is causing significant harm to my financial standing, and I expect a swift resolution.

    Business Response

    Date: 10/16/2024

    Please see the attachment.

  • Initial Complaint

    Date:09/14/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with great American finance, i was not provided with a contract with great American finance .

    Business Response

    Date: 09/26/2024

    Please see the attachment.

    Customer Answer

    Date: 09/27/2024

     
    Complaint: 22286720

    I am rejecting this response because:  I did not purchase nothing from this establishment wrong name on receipt and that is not my signature 

    Sincerely,

    **** *****

    Business Response

    Date: 09/30/2024

    Please see the attachment.

    Customer Answer

    Date: 10/01/2024

     
    Complaint: 22286720

    I am rejecting this response because: I did not purchase anything in regards to American finance in regards to the jewelry store. The receipt that was show is clearly not my name nor my signature 


    Sincerely,

    **** *****

  • Initial Complaint

    Date:08/22/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with Southwest Great AMERICAN FINANCE they did not provide me with the original contract as i requested

    Business Response

    Date: 09/04/2024

    Please see the attachment.

  • Initial Complaint

    Date:04/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im am not liable for this debt with Great American Finance & dont have a contract with Great American Finance. They did not provide me with the original contract that I request.

    Business Response

    Date: 05/11/2024

    Please see the attachment.

  • Initial Complaint

    Date:03/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account with ******************************************************************** (GAF) from **********************. My balance was ******. I made a ****** payment in 01/2024. My account had a balance of 400 dollars. My account was then transferred to Concora. Concora stated my balance was approximately 420 because of interest charges.I was not supposed to have any interest charges due to the promotion on my account with no interest for 3 months.Please contact Concora and inform them of my promotion and the correct balance of 400 dollars.I have since made a 400 dollar payment on 02/19/2024 to Concora.Please explain to Concora the correct balance and my promotion.If my balance was not 400 dollars, please provide me with an explanation why.

    Business Response

    Date: 03/22/2024

    Please see the attachment.

  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. GREAT AMERICAN FINANCE ACCT #: ********BAL. $4,562.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    Business Response

    Date: 02/19/2024

    Please see the attachment.

  • Initial Complaint

    Date:02/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with GREAT AMERICAN FINANCE H I do not have a contract with the collection agency. They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/16/2024

    Please see the attachment.

Great American Finance Holdings LLC is NOT a BBB Accredited Business.

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