ComplaintsforGreat American Finance Holdings LLC
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Complaint Details
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Initial Complaint
09/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Im not liable for this debt with great American finance, i was not provided with a contract with great American finance .Business response
09/26/2024
Please see the attachment.Customer response
09/27/2024
Complaint: 22286720
I am rejecting this response because: I did not purchase nothing from this establishment wrong name on receipt and that is not my signature
Sincerely,
**** *****Business response
09/30/2024
Please see the attachment.Customer response
10/01/2024
Complaint: 22286720
I am rejecting this response because: I did not purchase anything in regards to American finance in regards to the jewelry store. The receipt that was show is clearly not my name nor my signature
Sincerely,
**** *****Initial Complaint
08/22/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with charter communications, I do not have a contract with Southwest Great AMERICAN FINANCE they did not provide me with the original contract as i requestedBusiness response
09/04/2024
Please see the attachment.Initial Complaint
04/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Im am not liable for this debt with Great American Finance & dont have a contract with Great American Finance. They did not provide me with the original contract that I request.Business response
05/11/2024
Please see the attachment.Initial Complaint
03/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had an account with ******************************************************************** (GAF) from **********************. My balance was ******. I made a ****** payment in 01/2024. My account had a balance of 400 dollars. My account was then transferred to Concora. Concora stated my balance was approximately 420 because of interest charges.I was not supposed to have any interest charges due to the promotion on my account with no interest for 3 months.Please contact Concora and inform them of my promotion and the correct balance of 400 dollars.I have since made a 400 dollar payment on 02/19/2024 to Concora.Please explain to Concora the correct balance and my promotion.If my balance was not 400 dollars, please provide me with an explanation why.Business response
03/22/2024
Please see the attachment.Initial Complaint
02/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. GREAT AMERICAN FINANCE ACCT #: ********BAL. $4,562.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.Business response
02/19/2024
Please see the attachment.Initial Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm not liable for this debt with GREAT AMERICAN FINANCE H I do not have a contract with the collection agency. They did not provide me with the original contract as I requested.Business response
02/16/2024
Please see the attachment.Initial Complaint
01/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
A payoff balance was paid on December 4, 2023, on December 14, ***************************************************************************** the amount of $90.00. I have requested a refund for the overpayment with no response after many attempts. Letters, email, and phone calls not being responded to, also my account has been deleted online and after several attempts I cannot reopen it to date. The total amount paid in full amounts to $1,078.35 on an interest free loan not due until August ****, of which $988.35 has been paid, hence a $90.00 overpayment.Business response
01/22/2024
Please see the attachment.Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Friday, December 29th, 2023 at 09:50AM CST I attempted to pay my balance online in full $1828.29 so I could be DONE with this company at a zero balance. My bill is due on the 1st of the month. When selecting the date for processing I was only given the soonest option of 1/2/24. I understand banks are closed for the holiday on 1/1, however it clearly states on my statement payments can take up to 24 hours to process. Banks were open on Friday and Saturday, along with the company. Ironically, Im charged interest on 12/31/23 in the amount of $48.91. My payment processed on 1/2/24 and cleared the bank in the amount of $1828.29 with no issues. I call, no answer. I leave messages, no return call. I send emails, no response. After spending my an hour calling back to back I finally get an answer, explained the situation and the representative agreed I should not have been charged the interest since I paid in full on 12/29/23. He submitted a request to waive the $48.91.1/4/24 - I receive my statement, still showing a balance of $48.91, but on the amount due section it states $51.61. Then in another section it states $50.15. 1/10/24 - I call to check the status of waiving the $48.91 and inquire why there are three different amounts. This time I had to call the credit line (answered immediately) to have them transfer me to customer service. The gentleman could not provide me with any explanation or offer any help as to why my statement is incorrect & said the request to waive is first come first serve and could give me no timeline on completion. I inquired about potential future charges on a balance I dont owe, he couldnt provide me an answer on any billing questions I had other than I have a balance of $48.95!!! Yes, thats now a third amount. I need answers.Business response
01/23/2024
Please see the attachment.Initial Complaint
01/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 11/28/23 I was charged 2 $25 nsf fees. I called 11/29/23 to get it corrected. In December they agreed they made an error and have to credit my account $25. Since then every time I call they say theyll eventually correct it and to be patient because theyre very busy. However, as this goes on longer theyre charging me interest on the balance of my account which is incorrect because they wont correct my account balance.Business response
01/24/2024
Please see the attachment.Customer response
01/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I Paid my Line of credit off with this company on 12/05/23. There was an overpayment of $404.41, I was told there would be a check sent out. I still not have received one. I tried calling multiple times, with no answer and being told they would call me back this has been going on for a month and no response to this issue. Also they wont close my account so it will come off my credit report, when the line of credit has been paid in full. I have been told my ***** a manager that he would contact me back and he will not, I have reached out multiple other times to contact him and he refuses to answer his phone. If this issue is not resolved within the next ***** hours, I will take legal action.Business response
01/18/2024
Please see the attachment.
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Customer Complaints Summary
107 total complaints in the last 3 years.
20 complaints closed in the last 12 months.