ComplaintsforOppLoans

• Initial Complaint

  09/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by ******** and The ************************, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act.1. **************** $1710 Acct # ***********

  

  Business response

  10/01/2024

  October 1, 2024
  ***************************
  ****************************************************************************
  
  Re: BBB Complaint: ********

  
  Dear ******* ******,

  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on September 26, ******* the Complaint, you assert that the information does not relate to any transactions you have made, and did not authorize anyone to use your personal information. You also stated that due to your information being used without your consent, you are a victim of identity theft. For a resolution, you have requested a correction and to have the account removed from your credit report. 

  First *************** (FEB) is an ****-insured, *******************. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, *** is the lender and OppFi is the technology provider. *** originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of *** after the ************** a ****-insured, *******************, **** ********** regulators are the **** and Utah Department of Financial Institutions.

  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we have conducted a thorough investigation and according to our records, you received one (1) loan (the subject of this complaint) from FEB using the OppFi platform, which has an outstanding balance and has been written/charged off. 

  Our records indicate you received your loan on August 20, 2021, in the amount of $1,200.00, which required a total of twenty (20) bi-weekly payments in the amount of $102.73 with the first payment due on August 27, 2021. Your first payment was unsuccessful and was returned due to your bank not allowing ACH payments to be processed. Due to the return of this payment, OppFi did not initiate any further payments. No additional payments were made on your account, and due to nonpayment thereafter, OppFi began sending you emails regarding your account status. Due to no response,OppFi began sending settlement offer emails. You never responded to any of the email communications, therefore, your account was written/charged off on November 25, 2021, in the amount of $1,710.25. Due to no further payments being received, your account was then placed with ******* a collection agency on February 14, 2024, to collect the outstanding balance that is due.

  In the Complaint, you assert that the information used does not relate to any transactions you have made, did not give anyone authorization to use your personal information, and are a victim of identity theft. OppFis credit reporting team received twenty-two (22) indirect disputes from you between February 2022, and July 2024.  Within those disputes, you disputed the date of the last payment/date opened, claims paid original creditor, inaccurate information being reported, as well as identity fraud/account fraudulently opened. OppFis credit team responded to all disputes advising all information found to be accurate. Due to your dispute stating that the loan was fraudulent,OppFis fraud team completed an investigation and found no evidence of fraud.Please be advised that OppFi has confirmed that you were previously reported late as of September 26, 2021. Your credit was then updated to written/charged off as of November 30, 2021.  OppFi has confirmed that you are accurately being reported as written/charged off and this is reflected with all bureaus. 

  Due to your Better Business Bureau Complaint received on September 26, 2024, stating you are a victim of identity theft, this was sent back to OppFis fraud team to re-investigate. Another investigation was completed and OppFis fraud team found no evidence of fraud. To provide you with additional information, OppFis fraud team investigation indicates that the information that was used at the time of the application matches back to you, such as the name, address, email, and phone number. Additionally, the bank account on your ********************** account also matches back to you. As a result, you will remain liable for the repayment of the above-referenced loan subject to the terms of the loan agreement. 

  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so, as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. In the present situation, we do not have such a belief. Therefore,we are unable to remove this from your credit report as the information is accurate. 

  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **************************************************************************.

  
  Sincerely,
  OppFi Complaints Management
  Opportunity Financial, LLC
  

  
  

• Initial Complaint

  09/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm not liable for this debt with ********/******* I do not have a contract with this business they did not provide me with the original contact as I requested

  

  Business response

  09/23/2024

  September 23, 2024
  ******* *******
  **************************************************
  RE:BBB Complaint: 22319406
  
  Dear ******* *******,
  
  Thank you for reaching out to OppFi. We have received your message through the Better Business Bureau regarding an issue dated September 22, 2024. We appreciate the opportunity to address your concern. However, after conducting a thorough investigation, we were unable to locate an account associated with the information you have provided within your Better Business Bureau Complaint.  
  
  We will be pleased to assist you with any concerns you may have and investigate this further. To address your concerns, please provide us with the email address, name, or full LAI that is associated with your account. Thank you for your cooperation and please let us know if you have any further questions or concerns, we can be reached at **************.
  
  
  
  OppFi *********************
  Opportunity Financial, LLC

• Initial Complaint

  09/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with charter communications, I do not have a contract with *********/*******, They did not provide me with the original contract as I requested.

  

  Business response

  09/23/2024

  September 23, 2024
  ******* Peralta ********
  ******************************************************************************
  RE:BBB Complaint: 22317740
  
  Dear ******* Peralta ********,
  
  Thank you for reaching out to OppFi. We have received your message through the Better Business Bureau regarding an issue dated September 22, 2024. We appreciate the opportunity to address your concern. However, after conducting a thorough investigation, we were unable to locate an account associated with the information you have provided within your Better Business Bureau Complaint.  
  
  We will be pleased to assist you with any concerns you may have and investigate this further. To address your concerns, please provide us with the email address, name, or full LAI that is associated with your account. Thank you for your cooperation and please let us know if you have any further questions or concerns, we can be reached at **************.
  
  
  
  OppFi *********************
  Opportunity Financial, LLC

• Initial Complaint

  09/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Subject: Request for Assistance with Loan Repayment To Whom It May Concern,I hope this message finds you well. I want to express my gratitude for the patience and support Ive received from your company during this challenging time. Unfortunately, my situation has not improved as I had hoped, which is affecting my ability to meet my loan obligations.When I first encountered difficulties, I was grateful for the hardship plan offered for three months. However, since then, my circumstances have remained unchanged. I have attempted to reach out multiple times to discuss my situation, but I have not received any responses.I am reaching out to your organization in hopes of facilitating communication with the company. I have been trying to connect with my assigned compliance representative **** ******, for a few weeks now, but without success. My last correspondence indicated that I am unable to make a full payment at this time and requested a modified plan of $50 per month, along with the waiver of any fees. The only payment I could manage recently was $19.34 on August 30, 2024, which I made to demonstrate my commitment to resolving this matter.Additionally, I want to inform you that my employment situation has changed; I recently began teaching on September 16, and my first full paycheck wont be received until November 30. I will only receive a partial paycheck on October 31 for the days worked.I am seeking assistance in contacting the company to explore options for managing my debts without resorting to bankruptcy. Any help you can provide would be greatly appreciated. Thank you for your attention to this matter.

  

  Business response

  10/01/2024

  October 1, 2024
  
  ****** *******
  **************************************************
  ********, AL *****
  Re:BBB Complaint: ********
  
  Dear ****** *******,
  This is the response of Opportunity Financial, LLC ("OppFi") to the complaint you submitted to the Better Business Bureau (BBB) on September 20, 2024, referenced as ******** (the Complaint). In the Complaint, you assert that your situation has not improved as you had hoped, which is affecting your ability to meet your loan obligations. Additionally, when you first encountered difficulties, you were grateful for the hardship plan offered for three months. However, since then, your circumstances have remained unchanged. You also state that you have attempted to reach out multiple times to discuss your situation but have not received any responses. Your last correspondence indicated that you are unable to make a full payment at this time and requested a modified plan of $50 per month, along with the waiver of any fees. Furthermore, your employment situation has changed, you began teaching on September 16, and your first full paycheck wont be received until November 30. You will only receive a partial paycheck on October 31 for the days worked. For a resolution, you are seeking assistance in contacting the company to explore options for managing your debts without resorting to bankruptcy.
  ********************* (***) is an FDIC-insured, *******************. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, *** is the lender and OppFi is the technology provider. *** originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for ***, as well as services the loan on behalf of *** after the origination.
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. We are sorry to hear about your circumstances and wish you the best while you navigate through these times. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received one (1) loan from FEB using the OppFi platform (the subject of this complaint),which is currently past due in the amount of $743.40 with an outstanding balance in the amount of $1,480.66.
  During our investigation, it was determined that you sent a substantially similar complaint, and it was responded to on July 19, 2024. We reiterate some of that response below as well.
  Our records indicate that you received your loan on June 5, 2024, in the amount of $1,500.00 which required a total of nineteen (19) bi-weekly payments in the amount of $138.68,with the first payment due on June 24, 2024. There has been one (1) successful payment made towards the loan on August 30, 2024. OppFi then began sending you emails regarding your account status.  
  In the Complaint, you state that your situation has not improved as you had hoped, which is affecting your ability to meet your loan obligations.Additionally, when you first encountered difficulties, you were grateful for the hardship plan offered for three months. However, since then, your circumstances have remained unchanged. You also state that you have attempted to reach out multiple times to discuss your situation but have not received any responses. Your last correspondence indicated that you are unable to make a full payment at this time and requested a modified plan of $50 per month, along with the waiver of any fees. Furthermore, your employment situation has changed, you began teaching on September 16, and your first full paycheck wont be received until November 30. You will only receive a partial paycheck on October 31 for the days worked.
  A review of your loan indicates that on June 23, 2024, correspondence was received from you which stated you had an unexpected emergency which will cause you to be late making your first payment. You also stated you attempted to make the payment using a *********** Credit Card but kept receiving error messages. You requested to temporarily modify the loan. A response was sent on June 24, 2024, which advised that OppFi would be required to speak with you directly in order to address your questions and concerns, and to please contact us at ************** at your earliest convenience.
  On June 24, 2024, you contacted OppFi via phone to say you sent an email requesting for an extension on your first payment due to an unexpected emergency and received a response which advised you to call in. It was advised that unfortunately, we would not be able to make any arrangements for the first payment due. You asked about using a credit card and the representative advised we would not be able to accept a credit card as we only accept debit cards.
  On June 25, 2024,correspondence was received from you which stated your account was noted about an unexpected financial situation, but you were advised by a representative via phone that there are no options for you to be assisted during this time. A response was sent that same day which advised the notes on your account state we are unable to make payment arrangements on your first loan payment. However, at this time you will qualify to make an arrangement on the account. Additionally,At OppFi, we are committed to supporting our valued customers, especially in difficult circumstances such as these. Due to this, we provide a range of borrower assistance and hardship programs. If you are currently experiencing financial difficulty and are unable to make your payments, our temporary hardship program might be a suitable solution for you. To determine your eligibility and to help us understand which program would best suit your needs, we require completion of our Hardship Request form. We understand that this might feel like an additional burden during an already difficult time, but it is an important step that enables us to provide the most effective assistance. As our policy does not permit us to accept hardship requests via email, we kindly request you to contact us at ************* to discuss your situation further.This will allow us to assess your circumstances in more detail and guide you through the options available.
  On July 9, 2024,additional correspondence was received regarding the same concern. A generic message to contact OppFi was once again provided. 
  On July 15, 2024, we received your Consumer Financial ***************** (CFPB) complaint which stated that you took out a loan, but due to an emergency, you were unable to make your first payment. Additionally, after calling in, you were advised that there were no available options due to it being your initial payment.Therefore, daily interest is accruing making it increasingly difficult for you to pay off the loan on time. A response was sent on July 19, 2024, which advised that to determine your eligibility and to help us understand which program would best suit your needs, we require completion of our Hardship Request form. However, as our policy does not permit us to accept hardship requests via email/written communication, we kindly request you to contact us at ************* to discuss your situation further. This will allow us to assess your circumstances in more detail and guide you through the options available.
  On July 19, 2024, you sent an email which stated you were trying to come up with something even if its not a full payment. An email response was sent the same day which advised again that to determine your eligibility and to help us understand which program would best suit your needs, we require completion of our Hardship Request form. However, as our policy does not permit us to accept hardship requests via email/written communication, we kindly request you to contact us at ************* to discuss your situation further.
  On August 8, 2024, you sent an email which stated you were experiencing this financial hardship even more,you had a payment coming up and wouldnt have the funds until August 28. An email response was sent the same day which advised again that to determine your eligibility and to help us understand which program would best suit your needs,we require completion of our Hardship Request form. However, as our policy does not permit us to accept hardship requests via email/written communication, we kindly request you to contact us at ************* to discuss your situation further.
  Most recently, you sent an email on September 19, 2024, which stated you have not been able to meet the requirements and would not receive a full paycheck until October 31.
  Regarding your requested resolution for assistance in contacting the company to explore options for managing your debts without resorting to bankruptcy, as previously stated, we offer multiple borrowers assistance programs and payment arrangements to assist customers. However, as stated above, due to our internal and external guidelines, we are unable to accept hardship requests via email/written communication and you would be required to contact us at ************* to discuss this matter further. Please contact OppFi at ************* in order to discuss your options.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **************************************************************************.
  
  OppFi Complaints Management
  Opportunity Financial, LLC

  Customer response

  10/02/2024

   
  Complaint: 22316419
  
  I am not rejecting but need additional information. This was the only option to accept to add additional information to request from the company.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however, please tell me if I am able to call you around 8:00 pm CST during my break on a part-time job, because I am doing everything possible to get on track financially. I am unable to call during schools hours and do not get a break until I get to my part-time job. Also, can you please give me a number to a direct person to talk with for when I get to call so that I do not have to go through different agents.
  

  
  Sincerely,
  
  ****** *******
  
  

  

  Business response

  10/08/2024

  October 8, 2024
  
  Re:BBB Complaint: ********
  
  Dear ****** *******,
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau (BBB) regarding a rejection of our response on complaint referenced as ******** (the Complaint) made on September *******. In the rejection, you state that the resolution is satisfactory,however, you have requested to call OppFi around 8pm CST and have asked for a number to a direct person to talk to so you are not required to go through different agents.
  ********************* (FEB) is an FDIC-insured, *******************. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, *** is the lender and OppFi is the technology provider. *** originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for ***, as well as services the loan on behalf of *** after the origination.
  In your rejection response, we understand that you are requesting a direct contact and would like to call around 8pm CST. Unfortunately, we are unable to provide a direct contact and apologize for any inconvenience. However, our hours of operation are Monday-Friday 7:00 am- 10:00 pm CST, Saturday 9:00 am- 5:00 pm CST. Please keep in mind our payments department is closed on Sundays. Please contact us at **************, so we may further assist you.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **************************************************************************.
  
  OppFi Complaints Management
  Opportunity Financial, LLC

  Customer response

  10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I spoke with ***** on 10/8/2024, and she assisted me.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  09/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On September 19th, I paid my loan in full. I called to make sure the pending payment of $263 would be canceled, and they said yes. So on top of paying the $2800 pay off, they also still charged me $263. I'm asking for a refund, this is not fair.

  

  Business response

  09/30/2024

  September 30, 2024
  ******* *****
  *****************
  #****
  ********,*** 77584
  RE:22313104
  
  
  Dear ******* *****,
  
  We are in receipt of the complaint you submitted to the Better Business Bureau and appreciate the opportunity to respond. In the complaint, ******* *****, you assert that you paid your loan in full on September 19, 2024, however on the same day a payment drafted from your bank account.  For resolution,you have requested a refund.
  
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, OppFi has thoroughly researched this matter. According to our records, you received a loan from ********************* (FEB) using the OppFi platform. The loan is currently active. 
  
  ******* *****, you secured your loan in the amount $3,000.00, on July 12, 2024.  The loan required a total of twenty bi-weekly payments in the amount of $263.38.  You made four successful payments towards the loan and two unsuccessful payments.  The payment due on August 8, 2024, in the amount of $263.38, was unsuccessful due to insufficient funds.  Your payment due on September 19, 2024, in the amount of $263.38 was unsuccessful due to you informing your bank that Oppfi was not authorized to debit your bank account.  The loan is currently active with an outstanding balance in the amount of $270.30.
  
  Please be advised that you had an *** payment in the amount of $263.38 scheduled for September 19, 2024.  When you accessed your portal to get your payoff amount on September 19, 2024, the payoff amount reflected the *** payment that was currently processing.  The balance after the $263.38 payment scheduled for September 19, 2024, was $2,831.19.  Therefore, you were not due a refund.  Since the *** payment in the amount of $263.38 was returned the loan is now active with an outstanding balance in the amount of $270.30.
  
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at *************************************************
  
  
  OppFi Complaints Management
  Opportunity Financial, LLC

• Initial Complaint

  09/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They accuse me of getting a loan from them , but it never happened. I have not signed a statement, agreement, or have I ever received any loan payment from them. I looked into getting a loan but I was not given a loan. Nor was I sent any money of any amount. They have attacked my credit report and have presented absolutely no proof of a contractual agreement nor proof of sending me any amount of money. I know I didn't get any money from them , there accusation that I did is absolutely a lie. Either that or they sent it to another client. I want this baseless attack on my credit removed immediately.

  

  Business response

  09/19/2024

  September 19, 2024
  ****** ******
  *************
  Apt.A
  *************, **. 97603
  RE:********
  
  
  Dear ****** ******,
  
  We are in receipt of the complaint (********) you submitted to the Better Business Bureau on September 17, 2024. In the complaint, you assert that you did not apply for a loan with OppFi.  For resolution, you have requested a correction to your credit report.
  
  ************ (*******) is a FDIC-insured, *******************. ******* Bank contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, ******* is the lender and OppFi is the technology provider.******* originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of ******* after the origination.
  
  According to our records you received a loan (the subject of this complaint) from FinWise, using the OppFi platform.  The loan has been written off.
  
  ****** ******, you secured your loan on October 18, 2018, in the amount of $1,000.00,which required a total of twenty bi-weekly payments in the amount of $85.97,with the first payment due on October 26, 2018. You made two successful payments towards the loan and five unsuccessful payments. The first four unsuccessful payments were due to insufficient funds and the last unsuccessful payment was due to the bank account on file being closed.  The last successful payment received towards the loan was on November 9, 2018, in the amount of $85.97.  The loan was written off on February 21, 2019,with an outstanding balance in the amount of $1,441.42.
  
  In the complaint, you assert that you did not apply for a loan with OppFi.  OppFis fraud department conducted an investigation on September 17, 2024.  The investigation found that you were associated with the address on file at the time of the application, and the email on the complaint matches the email on your OppFil profile.  Furthermore, the bank account on the profile matches back to you.  No evidence of fraud was found.
  
  The Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on October 17, 2018.  The Agreement is attached hereto.  By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan.
  
  Regarding the requested resolution to have a correction be made to your credit report, we are unable to do so. As stated above, OppFis fraud team has found no evidence of fraud. Also, OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate.
  
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at *************************************************
  
  
  OppFi Complaints Management
  Opportunity Financial, LLC

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Like other people I fell on hard times and my credit isnt the best so I applied with opploans, I was paying off in time and the option to refinance came up so I did so because I couldnt get out of the cycle every two weeks I was paying $260. I couldnt afford it anymore hours at work went down and I was struggling bad. Opploans never contacted me to try to work something out but now placed with me with TrueAccord saying I owe over $2900. When I stopped paying I was halfway through how do I owe $2900 on a $3000 loan when I made half the payments. The interest should be illegal this company preys on people in need! Over 120% in interest. Now I dont mind paying back what I borrowed but $2900 when I know I paid half of the loan is a scam! They have many class action lawsuits against them and they use predatory lending!

  

  Business response

  09/18/2024

  September 18, 2024
  
  *************************
  ***********************************************************
  RE: BBB Complaint: ********
  
  To *************************,  
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made by you, ************************* on September 15, 2024. In the Complaint, you stated that you applied for a loan that you later refinanced, and that you were no longer able to afford the payments due to the balance and interest rate, resulting in your account being sent to True Accord. For resolution, you have requested a billing adjustment and to have the interest rate lowered.
  
  ************ (FinWise) is a FDIC-insured, Utah chartered bank. ************ contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. 
  
  At OppFi, we take all complaints seriously,as we strive to provide exceptional service at every touchpoint. Our investigation has yielded the following facts: Youve received six (6) loans from ************ using the OppFi platform. One (1) loan (the subject of this Complaint) has an outstanding balance and has been written/charged off. Two (2)of the loans were paid off, while the other loans were refinanced.
  
  Our records indicate that you secured your most recent loan on September 6, 2022, in the amount of $3,000.00. The proceeds from this refinanced loan were distributed in two parts, with $1,323.02 going to the bank account you indicated on your refinance application, and $1,676.98 being used to satisfy your previous loan. The refinanced loan required a total of twenty (20) bi-weekly payments in the amount of $260.10, with the first payment due on September 16, 2022.
  
  You made nine (9) successful payments, and on January 15, 2023, you emailed OppFi to request for your automatic payments to be revoked. On January 16, 2023, OppFi responded that your automatic payments were revoked, and automatic withdrawals would no longer occur on your account, but you would still be responsible for the repayment of the loan. You contacted OppFi again on January 17, 2023, to confirm that your automatic payments were revoked. You were advised that your payments were revoked on January 16, 2023,as requested. You informed OppFi that you would be mailing in payments moving forward.
  
  Your last payment was received on January ******, and due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to those emails or informed OppFi that you were experiencing financial hardship. Therefore, your account was then written/charged off on April 20, 2023, in the amount of $2,965.78. Due to no further communication from you regarding your account status, your account was placed with True Accord, a collection agency on August 28, 2024, to collect the outstanding balance.
  
  In the Complaint, you state the interest rate of over 120% is predatory and should be illegal. Federal law (12 U.S.C 1831d(a)) provides for preemption of state usury laws that apply to state-chartered banks. This law states that a state-chartered bank may charge interest at the rate permitted by its own home state. ************ is a Utah state-chartered bank and can therefore provide loans with interest rates that comply with Utah law. In ****, it is not illegal to charge an interest rate of over 120%. Further, Section 18 of the Loan Agreement titled Governing Law; Severability; Interstate Commerce of the Loan Agreement states, This Note is governed by federal law and the laws of the State of Utah thereby enforcing that this loan was made in ****. ************ complies with applicable federal and Utah laws, including those that apply to interest rates.
  
  In the Complaint, you also stated that you stopped paying after making half of the loan payments, so you do not understand why you still have such a high balance. Please be advised that your loan incurs daily interest, which may increase your balance daily. However, it's important to note that all the interest you are scheduled to pay has been pre-calculated and equally distributed among the twenty (20) payments outlined in your agreement. However,you only made nine (9) of the twenty (20) scheduled payments. When payments are missed, this can cause your loan to accrue additional interest and extend past the original maturity date. Due to you not making any payments after January 6, 2023, your loan is past due in the amount of $1,820.70 and was written/charged off with a balance of $2,965.78.
  
  By accepting the $3,000.00 loan on September 6, 2022, and signing the Promissory Note and Disclosure Statement (the Agreement) that includes Federal Truth in Lending Disclosures (inclusive of the APR), you acknowledged that the Agreement correctly reflected the terms of the loan and that you received a complete copy of the Agreement for your records. Further, by signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. A copy of the agreement is attached hereto.
  
  
  In the Complaint, you stated OppFi did not try to work something out with you prior to sending your account to True Accord. Please be advised that OppFi did send you emails regarding your account status, to which you did not reply. When you contacted OppFi on January 17, 2023, you did not state that you were experiencing financial hardship. OppFi provides a range of borrower assistance and hardship programs that could have been provided if we were made aware. If you are still experiencing financial hardship, we suggest contacting True Accord at **************, or at ********************** regarding payment options.
  
  Regarding your requested resolution to receive a reduction in interest, we are unable to accommodate this request. You were made aware of the cost of credit and the rate is permissible by all pertinent statutes. The finance charge for the loan is prominently shown in the Truth-In-Lending Statement found on the first page of the Agreement. As you were provided with the agreement to review prior to signing, we can only conclude that you were aware of the interest charges prior to the funds being deposited in your account.
  
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************* or me directly at *************************************************
  
  Sincerely,
  
  OppFi Complaints Management
  OppFi, LLC
  
  Enclosures
  September 2022 Loan Agreement
  Payment History

  Customer response

  09/19/2024

   
  Complaint: 22284543
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid this loan OFF on September 4. On September 11 I received a late payment on my credit report . I have been dealing with this company that is both PREDATORY and ILLEGAL for over 5 years. And I am at my WITS END . In this economy families are choosing to keep their home or feed their family and then theres companies like this that do nothing but prey on people. If this late payment does not come off of my credit report my last resort will be contacting the attorney general and making sure EVERYONE is aware of this fraudulent disgusting company . I let them know I would be making my FINAL PAYMENT on September 4th. And I did JUST THAT. And they STILL did this . BEWARE OF THIS COMPANY.

  

  Business response

  09/23/2024

  September 23, 2024
  
  **** *********
  21981 Deal RD
  *****************
  
  Re:BBB Complaint ********
  
  Dear **** *********,
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau (BBB) complaint referenced as ******** (the Complaint) made on September 13, 2024. In the Complaint you assert that you paid the loan off on September 4th and then on September 11th you received a late payment on your credit report even though you notified OppFi that you would be making your final payment on September 4th. You also state OppFi is fraudulent, predatory and illegal. For a resolution, you have requested a correction to your credit report.
  ************ (FinWise) is a FDIC-insured, *******************. FinWise contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In the relationship, ******* is the lender and OppFi is the technology provider. ******* originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for *******, as well as services the loan on behalf of ******* after the origination.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. As a valued customer this is not the impression we wish for you to have about the company. Please be assured that OppFi is a legitimate company and is not a scam. We take pride in being one of the top-rated companies in the non-prime consumer lending industry. In response to the Complaint, we thoroughly researched the matter which has yielded the following facts: you received three (3) loans from FinWise using the OppFi platform. The most recent loan (the subject of this complaint) has been paid off.
  You obtained your most recent loan on July 2, 2020, in the amount of $3,000.00. The proceeds from the refinanced loan were distributed with $260.22 going to the bank account you indicated on your refinance application and $2,739.78 was used to pay off your previous loan. The refinanced loan required twenty (20)bi-weekly payments in the amount of $256.82, with the first payment due on July 9, 2020.  You made twenty-four (24)successful payments with the last payment posting on September 4, 2024. We have attached a copy of the detailed loan payment transaction history for review.
  In the Complaint you assert that you paid the loan off on September 4th and then on September 11th you received a late payment on your credit report even though you notified OppFi that you would be making your final payment on September 4th. A review of your loan does not show that we received communication from you regarding paying the loan off until your phone call to OppFi on September 13, 2024. During this call you stated you received a credit alert that you have a late payment, and you just paid the loan off on September 4th, so the late payment needs to be removed. It was advised that the account went 41 days past due from May to July and then was 33 days past due from July to September 4th when the payment was made to pay off the loan.
  During the phone call on September 13, 2024, you stated you do not owe anything. It was advised that the account would be updated to show paid in full and closed out, but the reported late payments would still remain. Once an account goes past 30 days due, it is reported to the credit bureaus. You stated you called to say you were paying the loan off, and provided the date and you were told nothing would happen and your account would be noted. The representative advised there were no notes that you had called in to provide that *************** stated you would be contacting the attorney general and stated a late payment cant be put on somebody's account six days after they pay it off. It was advised that OppFi reporting is a month or two behind. You stated again that you would contact the attorney general and the Better Business Bureau because the entire company is fraudulent. You requested to escalate the call and stated this is going to come off. The call was then disconnected. A team lead/supervisor attempted to reach you that same day via phone, but the team lead/supervisor received your voicemail, and a voicemail message was left.
  OppFis credit reporting team has received three (3) indirect disputes between November 2021 and April of *************************************************************** declared disaster, and a dispute regarding the present/previous Account Status/Payment Rating/Account History. *********************** credit reporting team responded to all disputes reporting that all information had been found to be accurate.Your loan was accurately reported late due to the delinquency on August *******. Additionally, a courtesy update to the credit bureau was filed September 16, 2024, to reflect the September 4, 2024, payoff. This should reflect with the credit bureaus in 3-5 business days. Please note, this will not remove previously reported accurate late periods.
  Regarding your requested resolution for a correction to your credit report, we are unable to accommodate this request as stated above, a review of your loan does not show that we received communication from you regarding paying the loan off until your phone call to OppFi on September 13, 2024. Furthermore, we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate. In the present case, we do not reasonably have such belief.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **************************************************************************.
  
  OppFi Complaints Management
  Opportunity Financial, LLC
  
  Enclosure:
  July 2020 Loan Agreement
  Payment History

  Customer response

  09/24/2024

   
  Complaint: 22281039
  
  I am rejecting this response because:
  This is not accurate and just as stated before this company is both predatory and illegal . I DID call to say I was paying the loan off on September 4th hence why the loan WAS PAID OFF September 4th. NEVER and I mean NEVER should a single soul do business with this company . 
  Sincerely,
  
  **** *********

  

  Business response

  09/27/2024

  September 27, 2024
  
  
  Re:BBB Complaint ********
  
  Dear **** *********,
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau (BBB) regarding a rejection of our response on complaint referenced as ******** (the Complaint) made on September 13, 2024. In the rejection,you assert that you did call to say you were paying the loan off on September 4th. You also state our prior response is not accurate and OppFi is both predatory and illegal.
  ************ (*******) is a FDIC-insured, *******************. FinWise contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In the relationship, ******* is the lender and OppFi is the technology provider. ******* originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for *******, as well as services the loan on behalf of ******* after the origination.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. As a valued customer this is not the impression we wish for you to have about the company. Please be assured that OppFi is a legitimate company and is not a scam. We take pride in being one of the top-rated companies in the non-prime consumer lending industry.  In your rejection response, we understand that you are stating that you contacted OppFi to say you were paying the loan off on September 4th. Per our previous response we do not have a record of you contacting OppFi. However, we do see you went into your customer portal on September 3, 2024, to schedule a payment of $160.00 which was to be processed on September 4, 2024, and was used to pay off your loan.
  We understand you are disputing the late payment for September. Please note, your loan was accurately reported late due to the delinquency on August 31, 2024, as your August 1, 2024, payment was missed. The late payment for September is due to no payment being received in the month of August. Additionally, a courtesy update to the credit bureaus was filed September 16, 2024, to reflect the September 4, 2024, payoff. This will not remove previously reported accurate late periods.
  Due to no payments being received in August, the late markers are accurate, and we are unable to remove the late markers as OppFi is required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate. In the present case, we do not reasonably have such a belief.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **************************************************************************.
  
  OppFi Complaints Management
  Opportunity Financial, LLC

  Customer response

  09/30/2024

   
  Complaint: 22281039
  
  I am rejecting this response because: it is NOT ACCURATE. Ill take this to the attorney general . 
  
  Sincerely,
  
  **** *********

• Initial Complaint

  09/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Opploans. I do not have a contract with Opploans. They did not provide with the original contract as requested.

  

  Business response

  09/17/2024

  September 17, 2024
  **** *******
  ************************************************************************************
  
  Re: BBB Complaint: ********

  
  Dear **** *******,

  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on September 13, ******* the Complaint, you assert that you are not liable for the debt with OppLoans,and you have not been provided with the original contract as requested. For a resolution, you have requested a correction and to have the account removed from your credit report. 

  First *************** (FEB) is an ****-insured, *******************. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, *** is the lender and OppFi is the technology provider. *** originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of *** after the ************** a ****-insured, *******************, **** ********** regulators are the **** and Utah Department of Financial Institutions.

  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we have conducted a thorough investigation and according to our records, you received three (3) loans from FEB using the OppFi platform. One (1) loan (the subject of this complaint) has an outstanding balance and has been written/charged off, while the other two (2) loans were refinanced. 

  Our records indicate you received your initial loan on June 22, 2023, in the amount of $1,900.00, which required a total of forty (40) weekly payments in the amount of $83.11 with the first payment due on June 29, 2023. After making fourteen (14) successful payments, you refinanced this loan on October 3, 2023. The refinanced loan was in the amount of $2,000.00. The proceeds from the refinanced loan were distributed in two parts with $493.55 being deposited into the bank account provided on your application and $1,506.45 being used to satisfy your previous loan. This refinanced loan required a total of forty (40) weekly payments in the amount of $88.23, with the first payment due on October 12, 2023. After making fifteen (15) successful payments, you refinanced once again on January *******. The refinanced loan was in the amount of $2,000.00. The proceeds from the refinanced loan were distributed in two parts with $467.42 being deposited into the bank account provided on your application and $1,532.58 being used to satisfy your previous loan. This refinanced loan required a total of forty (40)weekly payments in the amount of $89.69, with the first payment due on February 1, 2024. You made ten (10) successful payments, along with three (3) payments that were unsuccessful and returned due to insufficient funds. Your last successful payment was made on April 4, 2024, and due to nonpayment thereafter,OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, your account was written/charged off on July 10, 2024, in the amount of $2,483.29.  Due to no further payments being received,your account was then placed with ********** collection agency on July *******, to collect the outstanding balance that is due.

  In the Complaint, you assert that you are not liable for the debt with OppLoans and were not provided with the original contract as requested. Please be advised that OppFi has not received any request from you regarding the validation of debt until we received your Better Business Bureau Complaint on September 13, 2024. Please be advised that the Promissory Note and Disclosure Statement (The Agreement) was executed by you on January 19, 2024. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. The Agreement is attached hereto.

  Additionally, you acknowledged that you were aware of this loan when you contacted OppFi in November 2023, and January 2024. On those calls, you were required to secure the line by verifying a few pieces of personal identifying information. Without doing so, the representative would not have been able to discuss the account with you. On the calls in November 2023, you contacted to advise that you were aware you had a payment that did not go through and wanted to update your banking information, which you updated your banking information to a Navy ******************** ending in ******7472. On the call in January, you contacted OppFi to update the phone number on your account. On those calls, you never disclosed that you were unaware of this debt, nor did you request for validation of the debt. 

  Furthermore, OppFis credit reporting team received two (2) indirect disputes from you in September 2024. Within those disputes, you disputed that the account was involved in litigation and that the account was not yours. OppFis credit reporting team responded to both disputes by advising all information found to be ************ were previously reported late due to the first delinquency on May 11, 2024.Your credit was then updated to written/charged off as of July 10, 2024. OppFi has confirmed that you are accurately being reported as written/charged off with a balance of $2,483.00, and this is reflected with all bureaus.

  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. In the present situation, we do not have such a belief. Therefore,we are unable to remove this from your credit report as the information is accurate. 

  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **************************************************************************.

  
  Sincerely,
  OppFi Complaints Management
  Opportunity Financial, LLC
  

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has reported thats this is a charge off account however I have not received a 1099C and because of this it is inaccurate and needs to be removed. This company has already sold the debt 15 U.S. Code 1681(e)(b)

  

  Business response

  09/11/2024

  September 11, 2024
  ****** *****
  TN.37013
  RE:22263976
  
  
  Dear, ****** *****
  
  Thank you for contacting OppFi. We have received correspondence from you dated September 11, 2024, via the Better Business Bureau, and would like the opportunity to address your concern. We understand that you are stating that you have an account appearing on your credit file. However, after an extensive review, we are unable to locate any loan or account associated with the name provided. If you are stating you have identified something on your credit report regarding OppFi, and for us to investigate this matter further and provide you with accurate information, we ask that you please provide us with the name associated with the loan that you are showing that is reporting.
  
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at *************************************************
  
  
  OppFi Complaints Management
  Opportunity Financial, LLC

  Customer response

  09/12/2024

   
  Complaint: 22263976
  
  the showing on the credit report is ***** ***** I can provide a picture of my license or social security 
  Sincerely,
  
  ****** *****

  

  Business response

  09/13/2024

  September 13, 2024

  
  ****** *****
  
  RE: BBB Complaint: ********
  
  Dear ****** *****, 
  
  This is the response of Opportunity Financial, LLC (OppFi) to the Better Business Bureau complaint referenced as ******** (the Complaint) made by you, ****** ***** on September 13, 2024. In the Complaint, you state that this account is listed under ***** ***** and that the account has been sold and is showing as charged off on your credit report, and you never received a 1099-C. For resolution, you have requested to have the tradeline removed from your credit report. 
  
  ************ (FinWise) is a ****-insured, *******************. FinWise contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In the relationship, ******* is the lender and OppFi is the technology provider. ******* originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for *******, as well as services the loan on behalf of ******* after the origination. As an ****-insured, *******************, ******** ********** regulators are the **** and Utah Department of Financial Institutions.
  
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received one (1) loan (the subject of this complaint) from FinWise, using the OppFi platform, which has an outstanding balance and has been written off. 
  
  Our records indicate that when applying for the loan you applied under the name of ***** *****, which matches the name that you included in the letter within your Consumer Financial ***************** Complaint. You received your loan on November 5, 2021, in the amount of $1,600.00, which required a total of twenty (20) bi-weekly payments in the amount of $141.05, with the first payment due on November 19, 2021. You made eighteen (18) successful payments, along with twelve (12) unsuccessful payments. Ten (10) payments were returned due to insufficient funds, and one (1) payment was returned due to the bank account being closed. Your last successful payment was made on April 21, 2023, and due to nonpayment thereafter, OppFi began sending you emails regarding your account status.  You never responded to the account status emails, and therefore, your account was charged off on August 3, 2023, in the amount of $1,735.83. Due to no further communication regarding your account, your account was then placed with ******** a collection agency on August 22, 2023, to collect the outstanding balance that is due. 
  
  In the Complaint, you state that the account has been sold to a third party. Please note that OppFi has never sold your account to a third party. Instead, due to non-payment, your account was referred to January to collect on the outstanding balance. The title to the debt has never been transferred to January. Additionally, OppFi does not need to obtain additional permission or consent to refer the account to January for collection proceedings as the sharing of this type of information is governed by OppFis privacy policy and is necessary for business purposes. This type of sharing cannot be opted out by a consumer. You agreed to the privacy policy by visiting the site, in the application process, and by agreeing to the Installment Loan Agreement and Disclosure Statement (the Agreement), which you executed on November 5, 2021. Within the Agreement, you also agreed to section 16 titled Credit Reports, which states that You understand and agree that we may obtain credit reports on you on an ongoing basis until this Note is paid in full. You also understand that we may report your performance under this Note to credit reporting agencies. Late payments, missed payments, or other defaults on your loan may be reflected in your credit report. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. A copy of the Agreement is attached hereto.
  
  In your Complaint, you also stated that you have not received a 1099-C. Please be advised that it is standard policy for OppFi to automatically send a 1099-C form to customers who have settled their loans for a lesser amount that is owed, and a principal amount of $600.00 or greater is forgiven. This form advises the customer of the amount of debt that was forgiven by OppFi. Since you never settled on this account no portion of the debt was waived. Therefore, you would not qualify to receive this form.
  
  Furthermore, OppFis credit reporting team has received eleven (11) indirect disputes from you between March 2022 and May 2024. Within those disputes, you disputed the account status/account history, and fraud. OppFis credit team responded to all disputes, advising all information found to be accurate. Due to your claim of fraud within your disputes, this was sent to OppFis fraud team to investigate. OppFis fraud team investigated and found no evidence of identity theft associated with the account.  To provide you with additional information, OppFis fraud team investigation indicated that the information that was used matches back to you, such as the name, address, and phone number. Additionally, the bank account on your ********************** account matches back to you, and the investigation indicates that you made successful payments.  As a result, you will be liable for the repayment of the above-referenced loan subject to the terms of the loan agreement. Please be advised that OppFi has confirmed that you are accurately being reported as charged off. 
  
  Regarding your requested resolution to delete items identified as identity theft from your credit report, as stated above OppFis fraud team has found no evidence of fraud, and you are responsible for the loan. Therefore, we are unable to delete the account from your credit report. OppFi is required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate. In the present situation, we do not have such a belief and have confirmed that the reporting is accurate.
  
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **************************************************************************.
  
  
  Sincerely, 
  
  OppFi Complaints Management
  Opportunity Financial, LLC
  

  
  

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