ComplaintsforOppLoans

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The issue I'm having with this loan financing company is the high interest rates. I do not approve of the high rates. I need to have the high interest rate removed. I'm not paying for something I didn't fully receive. It was a loan for ***** not almost $3500 after the interest rates. It seems as though this company was already sued for the outstanding rates. These rates need to be removed or remove the loan.

  

  Business response

  06/21/2024

  June 21, 2024
  
  Re: BBB Complaint ********

  
  Dear *****************************,
  
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on June 14, 2024. In the Complaint, you assert that you were unaware of the interest rate and that you did not approve of the rate. For resolution, you have requested a billing adjustment and for the interest rate to be lowered.
  
  Please be advised that ********************** (CCBank) is a Utah state-chartered, **** insured bank, with the **** as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. CCBank contracts with OppFi to offer small-dollar installment loans to consumers. In this relationship, CCBank is the lender and OppFi is the technology provider.OppFi is contracted to provide the application platform facilitating loan origination for CCBank, as well as services the loan on behalf of CCBank after the origination. OppFi does not purchase the loans nor is title to the loans ever transferred to OppFi.
  
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we have conducted a thorough investigation, and according to our records, you received one (1) loan (the subject of the Complaint) from CCBank using the OppFi platform, which is current with an outstanding balance.
  
  You secured your loan on April 30, 2024, in the amount of $2,000.00, which required a total of forty (40)weekly payments in the amount of $88.60, with the first payment due on May 10,2024. As of June 17, 2024, you have made six (6) successful payments, with the last payment posted on June 14, 2024.
  
  In the Complaint, you assert that you took out the loan not realizing the interest rate and did not approve the rate. Please be advised that OppFi provides outsourced services to CCBank in order for CCBank to offer small-dollar installment loans to consumers with less than perfect credit history. CCBank markets the loans to potential consumers through OppFis technology platform, and CCBank then outsources the servicing function to OppFi. To be clear, CCBank contracts with Florida consumers as the lender. It originates and funds the loans. OppFi does not provide or originate consumer loans in *******, nor does it contract with Florida consumers. Moreover, under Section 27 of the Federal Deposit Act, a state-chartered, federally insured bank, such as CCBank, is authorized to impose finance charges under the governance of the usury laws of the state where the bank is located. 12 U.S.C. 1831d. This federal statute expressly preempts any State constitution or statute that sets forth state usury laws prohibiting an interest rate allowed by the state in which the state-chartered,federally insured bank is located. Hence, all loans originated by CCB and serviced by OppFi in the State of ******* are allowable by all pertinent statutes. 
  
  
  Furthermore, you accepted the $2,000.00 loan on April 30, 2024, and signing the Promissory Note and Disclosure Statement (the Agreement) that includes Federal Truth in Lending Disclosures (inclusive of the APR), you acknowledged that the Agreement correctly reflected the terms of the loan and that you received a complete copy of the Agreement for your records. Further, by signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. A copy of the agreement is attached hereto.
  
  
  Regarding your requested resolution to receive a reduction in interest, we are unable to accommodate this request. You were made aware of the cost of credit and the rate is permissible by all pertinent statutes. The finance charge for the loan is prominently shown in the Truth-In-Lending Statement found on the first page of the Agreement, and assuming you reviewed the agreement prior to signing it, we can only conclude that you were aware of the interest charges prior to the funds being deposited in your account.
  
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************* or me directly at ***********************************.

  
  Sincerely,
  
  *****************************
  Compliance Manager, Complaints
  OppFi, LLC
  
  Enclosure: Loan Agreement

  Customer response

  06/27/2024

   
  Complaint: 21848223
  
  I am rejecting this response because:

  I'm not going to continue to pay on this loan with the high interest. I wasn't aware of the high interest rate
  
  Sincerely,
  
  *****************************

  

  Business response

  06/28/2024

  June 28, 2024
  
  Re: BBB Complaint ********
  To whom it may concern:
  This is the response of Opportunity Financial (OppFi) to the Better Business Bureau regarding a rejection to our response on complaint #******** made by ***************************** on June 27, 2024. In the Complaint, you state that you will not continue to pay on the loan due to not being aware of the interest rate.
  Please be advised that ********************** (CCBank) is a Utah state-chartered, **** insured bank, with the **** as its primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. CCBank contracts with OppFi to offer small-dollar installment loans to consumers. In this relationship, CCBank is the lender and OppFi is the technology provider. OppFi is contracted to provide the application platform facilitating loan origination for CCBank, as well as services the loan on behalf of CCBank after the origination. OppFi does not purchase the loans nor is title to the loans ever transferred to OppFi.
  As stated in the previous response, you were made aware of the cost of credit and the rate is permissible by all pertinent statutes. The finance charge for the loan is prominently shown in the Truth-In-Lending Statement found on the first page of the Agreement.  *****************************, you accepted the $2,000.00 loan on April 30, 2024, and signing the Promissory Note and Disclosure Statement (the Agreement) that includes Federal Truth in Lending Disclosures (inclusive of the APR), you acknowledged that the Agreement correctly reflected the terms of the loan and that you received a complete copy of the Agreement for your records. Further, by signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. Please be advised that the loan is currently past due in the amount of $88.60, with an outstanding balance in the amount of $1,967.94.
  We truly hope the above final explanation resonates and resolves all concerns, but if by chance there are additional questions, please reach out to me at *********************************. 
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  

  Customer response

  07/01/2024

   
  Complaint: 21848223
  
  I am rejecting this response because:
    It's not right or fair. I'm not paying a high interest when I only received *****. You can remove the high interest and I'll continue paying the remainder of the loan off. You're taking the funds automatically out of my account. I don't see why I have to pay a high interest. I shouldn't be penalized for making the payments on time 
  Sincerely,
  
  *****************************

• Initial Complaint

  06/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The debit is inaccurate i did not receive a 1099 in the mail.

  

  Business response

  06/18/2024

  June 18, 2024
  
  Re: BBB Complaint: ********
  
  Dear ***********************************,
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on June 13, 2024. In the Complaint, you assert that the debt is inaccurate but did not specify as to what was inaccurately being reported, and you state that you did not receive a 1099 in the mail. For a resolution, you have requested a correction to your credit report.
  FinWise Bank (FinWise) is a ****-insured, Utah chartered bank. FinWise contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In the relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As an ****-insured,Utah chartered bank, ******************* regulators are the **** and *************** of Financial Institutions.
  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received three (3) loans from FinWise, using the OppFi Platform. Two (2) loans have been refinanced and one (1) loan, (the subject of this complaint) has been written off.
  Our records indicate you received your most recent loan on September 19, 2022, in the amount of $2,000.00 which required a total of twenty (20) bi-weekly payments in the amount of $179.23, with the first payment due on October 7, 2022. Your first scheduled payment on October 7, 2022, was returned unsuccessful due to you/your bank stopping the payment. Subsequently,there were no successful payments made towards the loan, and OppFi began sending you emails regarding your account status. You never responded to the account status emails, and OppFi began sending you settlement emails. You never responded to those emails, and your account was charged off on January 5, 2023, in the amount of $2,946.85.
  In your Complaint, you assert that the debt is inaccurate but did not specify as to what was inaccurately being reported. OppFis credit reporting team has not received any indirect or direct disputes on your behalf. OppFis credit reporting team has verified with all three bureaus that all reported information is accurate. You were previously reported late as of November 6, 2022, due to you missing your October 7, 2022, payment, and OppFis credit reporting team has confirmed that you are currently being reported as charged off with a balance of $2,946.00.
  A review of your account indicates that you contacted OppFi on June 13, 2024, to request that the charge-off be removed from your credit as you recently applied for something, but this account/charge off was holding you back. It was advised that you could either make payments, pay the loan in full, or you could also settle the debt for less than the amount owed. However, none of the options would remove the charge off from your credit. Your credit would either be updated to show paid in full or settled for less than the amount owed. You inquired about the payment amount, and it was advised the amount to pay the loan in full would be $2,946.85, you could make smaller payments, or you could settle for less. You inquired how making payments would affect your credit and the representative advised your credit report would not be updated until the full debt is satisfied. You stated you could pay $50.00 every two (2) weeks starting June 14, 2024, and your banking information was updated in order to have bi-weekly payments automatically drafted. It was confirmed again that the charge off would remain on your credit report until the full debt is paid off completely.
  You contacted OppFi once more on June 13, 2024, to say you just set up a payment arrangement and wanted to confirm once you paid it, it would be deleted from your credit report. It was advised that OppFi does not participate in pay to delete, and if paying off in full, it would reflect as paid in full with a zero balance.  You stated you were denied an apartment and need the charge-off removed. The representative advised again that OppFi does not participate in pay to delete.You then stated you have a payment arrangement and requested to delete the *** payment scheduled for June 14, 2024, and stated you needed to speak to your lawyer about it. It was also advised how you could obtain a copy of your contract from the OppFi Portal.
  We understand that you are requesting a 1099-C.Please be advised that it is standard policy for OppFi to automatically send a 1099-C form to customers who have settled their loans for a lesser amount that is owed, and a principal amount of $600.00 or greater is forgiven. This form advises the customer of the amount of debt that was forgiven by OppFi. Since you never settled on this account no portion of the debt was waived. Therefore,you would not receive this form.
  Regarding the requested resolution for a correction to your credit report, we are unable to do so. OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. In the present situation, we do not have such belief and OppFis credit reporting team has confirmed with all three (3) bureaus that the account is being reported accurately as charged off with a balance of $2,946.00.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  Sincerely,
  *********************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have reviewed my consumer report and observed that the consumer reporting agency and the supposed "creditor" have unlawfully furnished my information without my consent. According to the Fair Credit Reporting Act (FCRA), specifically 15 USC 1681b, they are required to have my written consent or a court order to share any of my information. I do not give my consent for them to furnish any of my information. Therefore, I am issuing a cease and desist order for all illegal activities.Under 15 USC 1692a(2), the term "communication" refers to conveying information regarding a debt, directly or indirectly, through any medium. This includes oral, written, electronic, or other means. Consequently, the furnishing of my Consumer Report, which contains information about the alleged debt, constitutes communication under the Fair Debt Collection Practices Act (FDCPA).Pursuant to my rights under 15 USC 1692c(c), I formally request that you cease any further communication regarding this account immediately. This includes, but is not limited to, telephone calls, emails, social media, or any interaction with **************************** Any further contact from your company or its agents, except for a communication acknowledging receipt of this letter, will be considered a violation of the ****** If you do not cease communication, I will initiate legal action against you.Thank you for your cooperation.

  

  Business response

  06/11/2024

  June 11, 2024
  
  Re: BBB Complaint: ********
  
  Dear *********************,
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on June 4, 2024. In the Complaint, you assert that your rights have been violated and your account should not be furnished without your written instruction or for your information to be shared. You also state that you are requesting a cease and desist.  For a resolution, you have requested to have the account removed from your credit report.
  First *************** (FEB) is an ****-insured, Utah chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination.As a ****-insured, Utah chartered bank, FEBs ********** regulators are the **** and *************** of Financial Institutions.
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we have conducted a thorough investigation and according to our records, you received one (1) loan (the subject of this Complaint) from First *************** using the OppFi platform, which has an outstanding balance and has been written off.
  Our records indicate that you received the loan on November 15, 2021, in the amount of $1,000.00, which required a total of forty (40) weekly payments in the amount of $44.11, with the first payment due on November 24, 2021. You made one (1) successful payment, along with five (5) unsuccessful payments, that were returned due to insufficient funds. Your last successful payment was made on November 24, 2021, and due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to those emails, therefore, OppFi began sending you settlement emails. Due to no response, your account was then charged off on March 1, 2022,in the amount of $1,418.57. Due to no further communication regarding your account status, your account was then placed with ******* on February 14, 2024,to collect the outstanding balance.
  In the Complaint, you assert that your rights have violated, and your account should not be furnished without your written instruction or for your information to be shared. Please be advised per the Promissory Note and Disclosure Statement (the Agreement) under section 16 titled Credit Reports, states that You understand and agree that we may obtain credit reports on you on an ongoing basis until this Note is paid in full. You also understand that we may report your performance under this Note to credit reporting agencies. Late payments, missed payments, or other defaults on your loan may be reflected in your credit report. By signing the Agreement, you acknowledge that you read, understood, and agreed to all the terms of the loan.You also stated that you did not provide consent for your information to be shared. Please be advised that 15 USC 6802 states that financial institutions may not disclose NPI to a nonaffiliated third party without the proper notice/disclosure regarding sharing and opt-outs. However, OppFi provided that notice and disclosure within the loan application. Specifically, the notice and disclosure found in the application state: "I agree to the OppLoans' Terms of Use, OppLoans Disclosures and Privacy Policy. Hyperlinks were provided to all respective policies in said notice and disclosure. Further, OppFis website states that any use of OppFis website is subject to its Terms of Use and Privacy Policy. Consequently, OppFi provided all pertinent privacy policies/notices to show the sharing that would take place and your ability to opt out of certain types of sharing.
  Additionally, please note that OppFi has never sold your account to a third party. Instead, due to non-payment, your account was referred to ******* to collect on the outstanding balance. The title to the debt has never been transferred to *******.
  Further, OppFi does not need to obtain additional permission or consent to refer the account to ******* for collection proceedings as the sharing of this type of information is governed by OppFis privacy policy and is necessary for business purposes. This type of sharing cannot be opted out by a consumer. You agreed to the privacy policy by visiting the site, in the application process, and by agreeing to the Installment Loan Agreement and Disclosure Statement (the Agreement). The privacy policy can be seen on the final two pages of the Agreement, which is attached hereto for your convenience.
  Also, in your complaint, you included an FTC report. Since you provided an FTC report, this was sent to OppFis fraud team to investigate. The investigation was completed, and no evidence of fraud was found, as the information used matches back to you. As a result, you will remain liable for the repayment of the above-referenced loan subject to the terms of the loan agreement.
  Furthermore, OppFis credit reporting team has not received any indirect or direct disputes on your behalf. OppFis credit reporting team has verified with all three (3) bureaus that all reported information is accurate, and you are currently being reported as charged off.
  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at ************************************  
  Sincerely,
  *****************************
  Compliance Manager, Complaints
  Opportunity Financial, LLC

• Initial Complaint

  06/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with OppLoans, I do not have a contract with ***************** they did not provide me with the original contract as I requested.

  

  Business response

  06/04/2024

  June 4, 2024
  
  Re: BBB Complaint: ********
  
  Dear ***************************************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on June 1, 2024. In the Complaint, you assert that you are not liable for the debt with OppLoans, you do not have a contract with TrueAccord,and you have not been provided with the original contract as requested. For a resolution, you have requested a correction, and to have the account removed from your credit report.
  First *************** (FEB) is an ****-insured, Utah chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination.As a ****-insured, Utah chartered bank, FEBs ********** regulators are the **** and *************** of Financial Institutions.
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we have conducted a thorough investigation and according to our records, you received one (1) loan from FEB using the OppFi platform, (the subject of this complaint) which is outstanding and has been written off.
  Our records indicate you received your loan on July 19, 2022, in the amount of $1,400.00, which required a total of twenty (20) bi-weekly payments in the amount of $121.38 with the first payment due on July 29, 2022. You made nine (9) successful payments, and two (2) payments were unsuccessful due to insufficient funds. Your last successful payment was made on April 20, 2023.Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore,your account was charged off on May 11, 2023, in the amount of $2,279.56. Due to no further communication regarding your account, your account was then placed with TrueAccord collection agency on June 14, 2023, in order to collect on the outstanding balance that is due.
  In the Complaint, you assert that you are not liable for the debt with OppLoans, you do not have a contract with TrueAccord,and you have not been provided with the original contract as requested. Please note, OppFi has not received any request from you regarding providing any validation of debt until we received your Better Business Bureau Complaint on June 1, 2024. The Promissory Note and Disclosure Statement (The Agreement) was executed by you on July 18, 2022. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. The Agreement is attached hereto.
  Regarding the requested resolution for a correction, and to have the account removed from your credit report, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  Sincerely,
  *********************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC, 

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im not liable with this debt with Opploans. I do not have a contract with the collection agency trying to collect and report it to my credit report. They did not provide me with the original contract as requested.

  

  Business response

  06/04/2024

  June 4, 2024

  
  Re: BBB Complaint: ********
  
  Dear *****************************,

  
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on May 31, 2024. In the Complaint, you assert that you are not liable for the debt, you do not have a contract with OppLoans, and you have not been provided with the original contract as requested. For a resolution, you have requested to have the account removed from your credit report. 

  FinWise Bank (FinWise) is a ****-insured, Utah chartered bank. FinWise Bank contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In the relationship, FinWise is the lender and OppFi is the technology provider.FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As an ****-insured, Utah chartered bank, ******************* regulators are the **** and *************** of Financial Institutions.

  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received two (2) loans from FinWise using the OppFi platform. One loan (the subject of this complaint) has an outstanding balance and has been written off,while the other loan was paid in full. 

  Our records indicate you received your initial loan on December 24, 2019, in the amount of $900.00 which required a total of twenty (20) bi-weekly payments in the amount of $77.17, with the first payment due on ******* 1, 2020. After making sixteen (16) successful payments you paid off your loan. You then reloaned on August 17, 2020, in the amount of $1,100.00 which required a total of twenty (20) bi-weekly payments in the amount of $98.57, with the first payment due on September 4, 2020. You made two (2)successful payments, along with five (5) unsuccessful payments. Four (4) payments were returned due to insufficient funds, and one (1) payment was returned due to your bank account being closed. Due to this last payment being returned, OppFi did not initiate any further payments. Your last successful payment was made on September 18, 2020, and due to no additional payments being made, OppFi began sending you emails regarding your account status. You never responded to the emails, therefore, OppFi began sending you settlement offers. You did not respond to any of the email communications; therefore, your account was charged off on December 31, 2020, in the amount of $1,638.06. Due to no further communication from you regarding your account status, your account was then placed with ******* on February 14, 2024, to collect on the outstanding balance. 

  In the Complaint, you assert that you are not liable for the debt, you do not have a contract with OppFi, and you have not been provided with the original contract as requested. OppFis credit reporting team has not received any indirect disputes from you regarding your credit report. Please be advised that OppFis credit reporting team has verified that you are currently being reported as charged off and this is reflected with all bureaus. Please be advised that you executed the Promissory Note and Disclosure Statement (The Agreement) was executed by you on August 17, 2020, and within the Agreement, you agreed to section 14 titled Credit Reports, which states that You understand and agree that we may obtain credit reports on you on an ongoing basis until this Note is paid in full. You also understand that we may report your performance under this Note to credit reporting agencies. Late payments, missed payments, or other defaults on your loan may be reflected in your credit report. By signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan. The Agreement is attached hereto.

  Additionally, you acknowledged that you were aware of this loan when you contacted OppFi on August 14, 2020. On that call,you were required to secure the line by verifying a few pieces of personal identifying information. Without doing so, the representative would not have been able to discuss the account with you. On that call, you contacted OppFi about the loan amount regarding the reloan application and wanted to know if you were able to lower the amount. You were advised that you could lower the amount if you decided to. You understood and stated you wanted to proceed with the application and the amount that was offered to you in the amount of $1,100.00.

  Further, please note that OppFi has never sold your account to a third party. Instead, due to non-payment, your account was referred to ******* to collect on the outstanding balance. The title to the debt has never been transferred to *******.

  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report.

  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at ***********************************.

  
  Sincerely,
  *****************************
  Compliance Manager, Complaints
  Opportunity Financial, LLC

• Initial Complaint

  05/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with charter communications. I do not have a contract with opp loan. The did not provide me with the original contract as I requested.

  

  Business response

  06/03/2024

  June 3, 2024
  
  Re: BBB Complaint: ********

  
  Dear ***************************,

  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on May 31, 2024. In the Complaint, you assert that you are not liable for the debt, you do not have a contract with Opp Loans, and you have not been provided with the original contract as requested. For a resolution, you have requested a correction to your credit report and to have the account removed. 

  At OppFi, we take all complaints seriously as we strive to provide exceptional service at every touchpoint. In response to the Complaint, we thoroughly researched the matter, and according to our records, you received one (1) loan (the subject of this complaint) from OppFi,which has an outstanding balance and has been written off. 

  Our records indicate you received your loan on October 9, 2020, in the amount of $1,000.00 which required a total of twenty (20) bi-weekly payments in the amount of $72.02, with the first payment due on October 23, 2020. You made three (3) successful payments, and two (2) unsuccessful payments that were returned due to insufficient funds. 

  You contacted OppFi on October 16, 2020, to ask if you could move your first initial payment that was due on October 23,2020. You were advised that we are unable to make any modifications to your first initial payment, you understood and disconnected. You contacted OppFi again on November 5, 2020, to ask if you can move your November 6, 2020,payment. You were advised that since the payment was already pending, we would be unable to make modifications to move this payment. You contacted OppFi again on December 2, 2020, to make a payment in the amount of $72.02 as well as requested to revoke your automatic payments and stated you would either call in or just make payments online. An email was sent to you the same day to inform you that your payments were successfully revoked as requested.

  Your last successful payment was made on December 2, 2020. Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, OppFi began sending you settlement emails. You never responded to those emails, and your account was charged-off on March 18, 2021, in the amount of $1,188.55. Due to no further communication regarding the account status, the account was then placed with ******* to collect the outstanding balance. 

  In the Complaint, you assert that you are not liable for the debt, and you do not have a contract with Opp Loans. Further,you were not provided with the original contract as requested. OppFis credit reporting team received thirteen (13) indirect disputes between May 2022, and March 2023. Within those disputes, you disputed claims of True Identity Fraud/Account Fraudulently Opened, Inaccurate Information, disputes the date opened, date of last payment, and not yours. Due to your claim of fraud, this was sent to OppFis fraud team to conduct an investigation. An investigation was completed and found no evidence of fraud. The information that was used matches back to you,and as a result, you would remain liable for the repayment of the loan.  Please be advised that OppFi responded to all disputes by advising that all information was found to be accurate. OppFis credit reporting team has also verified that the account accurately reflects as written/charged off.

  Additionally, you acknowledged that you were aware and that you owed this debt during calls with OppFi in October and November 2020, when you discussed payment options. On these calls, you were required to secure the line by verifying a few pieces of personal identifying information.Without doing so, the representatives would not have been able to discuss the account. During these calls, you did not dispute that this debt belonged to you.

  Furthermore, please be advised that you executed the Promissory Note and Disclosure Statement (The Agreement) on October 9,2020. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. The Agreement is attached hereto. 

  Regarding the requested resolution for a correction to your credit report and to have the account removed, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.

  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at ***********************************.

  
  Sincerely,
  *****************************
  Compliance Manager, Complaints
  Opportunity Financial, LLC, 

• Initial Complaint

  05/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Opploans, I do not have a contract with collection agency they did not provide me with the original contract as I requested.

  

  Business response

  06/03/2024

  June 3, 2024
  
  Re: BBB Complaint: ********
  
  Dear *****************************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on May 23, 2024. In the Complaint, you assert that you are not liable for the debt with OppLoans, you do not have a contract with the collection agency, and you have not been provided with the original contract as requested. For a resolution, you have requested a correction, and to have the debt removed from your credit report.
  First *************** (FEB) is an ****-insured, Utah chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination.As a ****-insured, Utah chartered bank, FEBs ********** regulators are the **** and *************** of Financial Institutions.
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we have conducted a thorough investigation and according to our records, you received one (1) loan from FEB using the OppFi platform, (the subject of this complaint) which is outstanding and has been written off.
  Our records indicate you received your loan on March 22, 2023, in the amount of $2,200.00, which required a total of eighteen (18) semi-monthly payments in the amount of $208.56 with the first payment due on April 1, 2023. You made eight (8) successful payments, and six (6) payments were unsuccessful due to insufficient funds. Your last successful payment was made on August 1, 2023.Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore,your account was charged off on November 13, 2023, in the amount of $2,415.17.  Due to no further communication regarding your account, your account was then placed with TrueAccord collection agency on December 4, 2023.
  In the Complaint, you assert that you are not liable for the debt with OppLoans, you do not have a contract with the collection agency, and you have not been provided with the original contract as requested. Please note, OppFi has not received any request from you regarding providing any validation of debt until we received your Better Business Bureau Complaint on May 23, 2024. The Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on March 21, 2023. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan. The Agreement is attached hereto.
  Additionally, you acknowledged that you were aware and that you owed this debt during calls with OppFi on April 11, 2023,May 11, 2023, June 13, 2023, July 11, 2023, and August 11, 2023, when you called to move the payment due. On these calls, you were required to secure the line by verifying a few pieces of personal identifying information. Without doing so, the representatives would not have been able to discuss the account.Within those calls, you did not dispute that this debt belonged to you.
  Regarding the requested resolution for a correction, and to have the debt removed from your credit report, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  Sincerely,
  *********************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC, 

• Initial Complaint

  05/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I AM NOT LIABLE FOR THIS DEBT WITH OPP LOANS. I DO NOT HAVE A CONTRACT WITH THIS COLLECTION AGENCY. I DID NOT PHYSICALLY SIGN ANY CONTRACT OR PAPERWORK. THEY DID NOT PROVIDE ME WITH ORIGINAL CONTRACT AS REQUESTED.

  

  Business response

  05/27/2024

  May 27,2024
  
  RE:BBB Complaint ********
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** made by ************************* on May 22, 2024. In the complaint, you assert that you are not liable for the debt.  For resolution,you have requested a correction be made to your credit report and the account deleted from your credit file.
  FinWise Bank (FinWise) is a ****-insured, Utah chartered bank. FinWise Bank contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, Utah chartered bank, ******************* regulators are the **** and *************** of Financial Institutions (UDFI).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, OppFi has thoroughly researched this matter. According to our records, you received a loan from FinWise using the OppFi platform. The loan has been written off.
  *************************,you secured your loan on November 20, 2020, in the amount of $2,600.00, which required a total of twenty bi-weekly payments in the amount of $227.31, with the first payment due on December 2, 2020. You made one successful payment towards the loan, and one unsuccessful payment, the unsuccessful payment was due to a stop payment by your bank.  The last successful payment received towards the loan was on December 2, 2020.  Due to the stop payment, OppFi did not attempt any additional payments.  The account went into written-off/charged-off status on May 11, 2021, with a balance in the amount of $3,719.50.
  In the complaint, you are requesting the account deleted from your credit report.  *************************, OppFis credit reporting team received one indirect dispute from you.  The dispute was received on December 4, 2023, stating that you were unaware of the debt.  The dispute was responded to on December 15,2023, advising that all information being reported to your credit file is accurate.  The last successful payment received towards the loan was on December 2, 2020.  The account was first reported late on March 12, 2021.  OppFis credit reporting team has confirmed that your account is accurately being reported as written-off/charged off as of May 11, 2021, with an outstanding balance in the amount of $3,719.00.
  *************************, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on November 19, 2020. The Agreement is attached hereto. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan.      
  Regarding your requested resolution to have the account removed from your credit report,unfortunately, we are unable to do so, we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate.
  
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

  Customer response

  06/06/2024

   
  Complaint: 21745595
  
  I am rejecting this response because:I did not physically signed any documents and my signature is ***************************... please have this inaccurate debt of my record due to it violates my rights.....
  

  
  

  Sincerely,
  
  *************************

  

  Business response

  06/10/2024

  June 10, 2024
  
  Re: BBB Complaint ********
  To whom it may concern:
  This is the response of Opportunity Financial (OppFi) to the Better Business Bureau regarding a rejection to our response on complaint #******** made by ************************* on June 6, 2024. In the Complaint, you state that you did not physically sign any documents.
  FinWise Bank (FinWise) is a ****-insured, Utah chartered bank. FinWise Bank contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, Utah chartered bank, ******************* regulators are the **** and *************** of Financial Institutions (UDFI).
  *************************, you stated that you did not physically sign any documents, please be advised that due to it being an online application, the application was electronically signed. The Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on November 19, 2020.By electronically signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan.
  We truly hope the above final explanation resonates and resolves all concerns, but if by chance there are additional questions, please reach out to me at *********************************. 
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  

  Customer response

  06/10/2024

   
  Complaint: 21745595
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/22/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with FabOpps. They have failed to provide me with the original contract that was said to be in place.

  

  Business response

  05/30/2024

  May 30, 2024
  
  Re: BBB Complaint: ********
  
  Dear *********************,
  This is the response of Opportunity Financial,LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** (the Complaint) made on May 22, 2024. In the Complaint, you assert that you are not liable for the debt with *******, and they have failed to provide you with the original contract. For a resolution, you have requested to have the account removed from your credit report.
  First *************** (FEB) is an ****-insured, Utah chartered bank. FEB contracts with OppFi to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship, FEB is the lender and OppFi is the technology provider. FEB originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FEB, as well as services the loan on behalf of FEB after the origination.As a ****-insured, Utah chartered bank, FEBs ********** regulators are the **** and *************** of Financial Institutions. Please be assured OppFi and FEB comply with all applicable laws and regulations.
  At OppFi, we take all complaints seriously and strive to provide exceptional service at every touchpoint. In response to the Complaint, we have conducted a thorough investigation and according to our records, you received one (1) loan from FEB using the OppFi platform, (the subject of this complaint) which has been written off.
  Our records indicate you received your loan on November 2, 2021, in the amount of $1,600.00, which required a total of forty (40)weekly payments in the amount of $70.88 with the first payment due on November 12, 2021. You made seven (7) successful payments, one (1) payment was unsuccessful due to insufficient funds, and one (1) payment was returned due to the account being frozen. Your last successful payment was made on December 24,2021. Due to nonpayment thereafter, OppFi began sending you emails regarding your account status. You never responded to the account status emails therefore, OppFi began sending you settlement emails. You never responded to those emails, and your account was charged off on March 31, 2022, in the amount of $2,077.89. Due to no further payments being received, your account was then placed with TrueAccord collection agency on October 26, 2022. As of June 27, 2023, due to no further communication regarding your account status, your account was then placed with ******* collection agency in order to collect on the outstanding balance that is due.
  In the Complaint, you assert that you are not liable for the debt with FabOpps, and they have failed to provide you with the original contract. OppFis credit reporting team has received four (4) indirect disputes from you between March 24, 2022, and April 17, 2024, regarding inaccurate Information, a claim that you are a victim of a Natural or Declared Disaster and a dispute claiming the account is not yours. *********************** credit reporting team responded to all disputes and found all information to be accurate and has also confirmed that you are currently being reported as charged off, with a balance of $2,077.00.
  The Promissory Note and Disclosure Statement (The Agreement) was executed by you on October 31, 2021. The Agreement is attached hereto. By signing the Agreement, you acknowledged that you read,understood, and agreed to all the terms of the loan.
  Regarding the requested resolution to have the account removed from your credit report, we are unable to do so as OppFi is required by the Fair Credit Reporting Act to report accurate and complete information to credit bureaus unless we know or have reasonable cause to believe the information is inaccurate. Therefore, we are unable to remove this from your credit report as the information is accurate.
  We hope this resolves all concerns, but if you have additional questions, please reach out to OppFi at ************** or me directly at **********************************.
  Sincerely,
  *********************
  Regulatory Complaints Analyst
  Opportunity Financial, LLC, 

  Customer response

  05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with opploans. I do not have a contract with opploans/finwise, they did not provide me with the original contract as I requested.

  

  Business response

  05/13/2024

  May 13,2024
  
  RE:BBB Complaint ********
  This is the response of Opportunity Financial, LLC ("OppFi") to the Better Business Bureau complaint referenced as ******** made by ********************************* on May 10, 2024. In the complaint, *********************************, you assert that you are not liable for the debt.  For resolution, you have requested a correction be made to your credit report and the account deleted.
  FinWise Bank (FinWise) is a ****-insured, Utah chartered bank. FinWise Bank contracts with Opportunity Financial, LLC (OppFi) to offer small-dollar installment loans to consumers with less than perfect credit history. In this relationship,FinWise is the lender and OppFi is the technology provider. FinWise originates the loan and provides funds to the consumer. OppFi is contracted to provide the application platform facilitating loan origination for FinWise, as well as services the loan on behalf of FinWise after the origination. As a ****-insured, Utah chartered bank, ******************* regulators are the **** and *************** of Financial Institutions (UDFI).
  At OppFi, we take all complaints seriously, as we strive to provide exceptional service at every touchpoint. In response to your complaint, OppFi has thoroughly researched this matter. According to our records, you received two loans from FinWise using the OppFi platform. The most recent loan has been written off.
  *********************************, you secured your most recent loan on October 30, 2019,in the amount of $2,000.00, which required a total of twenty bi-weekly payments in the amount of $172.38, with the first payment due on November 8, 2019.  The proceeds from this refinanced loan were distributed in two parts with $1,277.26 being deposited into the bank account you provided on your application and $722.74 was used to satisfy a previous loan.  You made four successful payments towards the loan, and eight unsuccessful payments, seven unsuccessful payments were due to insufficient funds, and the last unsuccessful payment was due to the bank account on file being frozen.  The last successful payment received towards the loan was on January 31, 2020.  Due to the bank account on file being frozen, OppFi did not attempt any additional payments.  The account went into written-off/charged-off status on May 14, 2020, with a balance in the amount of $3,058.33.
  In the complaint, you are requesting a correction be made to your credit report.  *********************************, OppFis credit reporting team has not received any indirect or direct disputes from you.  You missed your payment scheduled for February 14, 2020, and became delinquent as of March 15,2020.  The account was reported late on March 31, 2020.  OppFis credit reporting team has confirmed that your account is accurately being reported as written-off/charged off as of May 14, 2020, with an outstanding balance in the amount of $3,058.00.
  *********************************, the Installment Loan Agreement Promissory Note and Disclosure Statement (The Agreement) was executed by you on October 29, 2019.The Agreement is attached hereto. By signing the Agreement, you acknowledged that you read, understood, and agreed to all the terms of the loan.      
  Regarding your requested resolution to have a correction made to your credit report,unfortunately, we are unable to do so, we are required to report accurate and complete information to credit bureaus under the Fair Credit Reporting Act and to not adjust such information unless we know or have reasonable cause to believe that the information is inaccurate.
  
  We hope this resolves all your concerns, but if there are additional questions,please reach out to OppFi at ************** or me directly at *********************************.
  
  Sincerely,
  ***********************
  Regulatory Complaints Associate
  Opportunity Financial, LLC
  
  
  
  
  
  
  
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩