Complaints

This profile includes complaints for Transform Credit Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Transform Credit Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Transform Credit Inc.

  1440 W Taylor St # 431 Chicago, IL 60607-4623

• 

  Transform Credit Inc.

  332 S Michigan Ave # 9 Chicago, IL 60604-4434

• 

  Transform Credit Inc.

  125 S Clark St 16th floor Chicago, IL 60603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was reading my credit report and a Loan from *Transform credit* is on my report and I have not now or ever heard of this business until it showed up on my report. The loan was not me and when I look up the site to dispute and get it removed the only form of contact I get is an email address. There is no listed number to call. Experian state that my address was furnished to them by this company....I have never had any business dealings with this company and they obviously stole my IDENTITY. 

  Business Response

  Date: 11/06/2024

  Dear ******,
  
  Thank you for reaching out via the BBB. I can see that your complaint was resolved internally and we believe this to now be closed. 
  
  Were sorry to hear that you were having trouble finding our phone number. It is listed on our website at ****************************************** and is **************. 
  
  If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.
  
  Best regards,
  *******
  Complaints Team
  Transform Credit
  
  

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently did an online application for a loan with 'Transform Credit" during the process I discovered they were no forthright with details about the process. A $5.00 deduction occurred with my bank acct. That resulted in a negative acct. balance. I informed them via emails to reverse the acct. transaction and close and cancel the acct. and don't send me further emails. These events occurred between 10/18/24 and 10/21/24. 

  Business Response

  Date: 11/06/2024

  Dear ******,
  
  Thank you for reaching out via the BBB. We can see that you also contacted us directly, and we believe that this complaint is resolved. 
  
  I would like to assure you that your loan application and CreditBuilder account have already been canceled, and you were not charged for this account.
  
  If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.
  
  Best regards,
  *******
  Complaints Team
  Transform Credit
  

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-21-2024 my debit card was charged $5.00 which was unauthorized and have no knowledge of this company or why or how they did a direct debit. The charge occurred at 2:53 pm for a total amount of $5.00

  Business Response

  Date: 10/25/2024

  Dear *******,

  Thank you for reaching out via the BBB. I can see that your complaint was resolved internally and we believe this to now be closed.

  If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  *******
  Complaints Team
  Transform Credit
  

  
  

• Initial Complaint

  Date:10/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a report from creditwise that an account was opened under my name with Transform Credit. I never signed anything. I never gave permission for a credit builder account to be made for me either.

  Business Response

  Date: 10/25/2024

  Dear ******,

  Thank you for reaching out via the BBB. We can see that you also contacted us directly, and we believe that this complaint is resolved.

  If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  *******
  Complaints Team
  Transform Credit
  

  
  

• Initial Complaint

  Date:10/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never have taken a loan from them. They said my application was approved with a co-signer. I didn't need the money at the time after working doubles and it showed up on my credit report. They only have automated answers and do jot return phone calls.$650 on my credit that is absolutely not true

  Business Response

  Date: 10/25/2024

  Dear C *******,

  Thank you for reaching out via the BBB. We can see that you also contacted us directly, and we believe that this complaint is resolved. Please check your email for our latest correspondence.

  If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  *******
  Complaints Team
  Transform Credit
  

  
  

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never applied for a loan with this company and I've never heard of this company. I have no clue how they've gained access to my information in order to gain payments from my checking account. I've just all of a sudden been getting charged $5.00 from my account. I never approved these payments.

  Business Response

  Date: 10/25/2024

  Dear *********,

  Thank you for reaching out via the BBB. I can see that your complaint was resolved internally and we believe this to now be resolved. Please check your email for our latest correspondence.

  If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  *******
  Complaints Team
  Transform Credit
  

  
  

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been charged a reoccurring $5.00 charge on my bank account beginning on 2/15/23 - 8/15/24 which totals $90.00. I've disputed, left a message and didn't authorize these transactions. The web ID says: ************'ve never done business with Transform Credit Builder nor did I apply for any loans as you seem to be a financial institution.I want my refund immediately!

  Business Response

  Date: 10/25/2024

  Dear ********,

  Thank you for reaching out via the BBB. We can see that you also contacted us directly, and we believe that this complaint is resolved. 

  If there's anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  *******
  Complaints Team
  Transform Credit
  

  
  

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email today that $5 was going to be taken from my account for a ********************** Builder account. I do not know anything about this and clicked on the link that showed I have been paying $5 a month since April 2024. I did not authorize this and don't understand what it even is. I found the original email that shows my signature, though it is typed. I never received any monies or loan, Here is an excerpt from said agreement, is this even legal?FEDERAL TRUTH-IN-LENDING DISCLOSURES Your loan will be paid out to your Guarantor, who we will assign for you. Your relationship with the guarantor will be governed by a separate agreement between you. The guarantor will be liable for the principal of the loan and we will expect them to repay any principal portion of the monthly repayment, or repay the balance in full if the loan is canceled.ANNUAL PERCENTAGE RATE (APR); ******* %**The cost of your credit as a yearly ************ CHARGE; **$340.00**The dollar amount the credit will cost. Interest is capped at $5 per month. That is the maximum interest we will charge you in one month.Amount Financed; $368.00 The amount of credit provided to you or on your ************ of All Payments; $708.00 The amount you will have paid after you have made all the payments as scheduled,including the amount financed of $368.00 which is to be repaid by your guarantor.Your payment schedule will be:Number of Payments; 59 Amount of Payments; $12.00. Each month you will only pay the interest that has been charged that month, capped at $5. The guarantor will repay any remaining principal portion of the monthly repayment after your interest payment has been made.When Payments are Due; Monthly, starting 30 days after the loan is disbursed to your guarantor I want payments to stop and I want refunded.

  Business Response

  Date: 10/25/2024

  Dear Amica,

  Thank you for reaching out via the BBB. We can see that you also contacted us directly, and we believe that this complaint is resolved. Please check your email for our latest correspondence.

  If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  *******
  Complaints Team
  Transform Credit
  

  
  

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received emails stating I applied for a loan an didnt. I taped on the link an open the application which had all of my information Social Security old address phone number bank account number everything it even had a verification number they called to verify it was me I wrote down the ************ I called from my job phone but know answer. They have stolen my identity which is harming my credit an among other things I even something from another loan company stating I borrowed 5000 dollars an is being threatened to be sowed an taking to court this needs to stop

  Business Response

  Date: 10/22/2024

  Dear Caronica,

  Thank you for reaching out via the BBB. We can see that you also contacted us directly, and we believe that this complaint is resolved. 

  I would like to assure you that at Transform Credit, we take fraud very seriously. We understand that fraudulent loan applications not only impact the person whose details were used but also our business itself. We consider both the individual and our organization to be victims of such unfortunate incidents.

  Safeguarding our customers and maintaining the integrity of our operations are of utmost importance to us.

  Please rest assured that the loan application has already been canceled. Additionally, upon being made aware of your concerns, we flagged the application internally with a 'FraudRisk' tag. This ensures that should any further activity on this application arise, it would automatically be blocked from progressing further.

  If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  *******
  Complaints Team
  Transform Credit
  

  
  

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22399707
  
  I am rejecting this response because: Reject Business Response" 

  
  

  They stated they needed a co signer an also they do video calls before making initial loan. An this company still moved forward with the loan under false identity theft. I would like to move forward with a money settlement an imprisonment with the individual who used my information an this business needs to be closed 
  

  
  

  
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 11/07/2024

  Dear Caronica,
  
  Thank you for your continued correspondence, and I appreciate the opportunity to provide further clarity on the matter.
  
  Firstly, I'd like to emphasize the distinction between an initial application inquiry and a finalized, disbursed loan. When your information was used in an application on our platform, it was only for an initial inquiry, a preliminary step in the loan application process. This step is distinctly different from a completed loan application or an approved and disbursed loan.
  
  In your case, this process served its purpose effectively. The issuance of the documentation about the initial application inquiry prompted you to contact us, thereby allowing us to clarify that no knowledge of this application inquiry should be executed in your name. As such, there has been no financial impact or obligation incurred on your part.
  
  Furthermore, had the initial inquiry been progressed, it would have been halted in its steps because of our aforementioned verification checks that would have been required (which are there to protect us both). Those steps were only not completed here because the application simply never got that far.
  
  Once again, your concerns are valid but we assure you that no wrong-doing has taken place on the part of Transform Credit and no contract has been entered in your name, nor would it have.
  
  However, as somebody did use your information on our platform, we recommend you lock your credit file to protect yourself from this activity with other organizations in the future. Furthermore, we are happy to cooperate in any further efforts or investigations that you take to uncover the person(s) that used your information without your knowledge. 
  
  Should there be any more questions or if further assistance is needed, please don't hesitate to reach out. We're here to help.
  
  Warm Regards,
  *******
  Complaints Team
  Transform Credit Inc.
  
  

  Customer Answer

  Date: 11/18/2024

  Complaint: 22399707
  
  I am rejecting this response because: Again I reject what they are saying, they still moved forward. If they did video with them it was not me a still said it was approved a sent me the amount I would have to pay monthly. So this company even doing videos to make sure its the individual was still moving forward on a fraudulent account, also they stated if they did move forward it was stopped because of me contacting the BBB. So again a settlement is needed from this company because of there negligence letting it get as far as being approved.
  
  Sincerely,
  
  Caronica Fowler 

  Business Response

  Date: 11/22/2024

  Dear Caronica,
  
  Thank you for your continued correspondence and allowing me to clarify this further.
  
  Firstly, it's important to clarify that we offer two different products; loans up to $10,000 with a co-signer and CreditBuilder which is a small loan that is held on our customer's behalf where customers make monthly interest payments, building up their credit history.
  
  We'd like to confirm that our records indicate an application was made on 9/7/2024, under the details matching those you've provided in this BBB complaint, including your name, email address, and contact number. We have a thorough application process to help prevent fraudulent applications, and at the time of the application, we had no information to suggest that this was fraudulent. As part of this application, a page would've been reached where the Credit Builder product was explained and offered, and sign up was chosen.
  
  After signing up, we immediately sent you a Welcome to Transform CreditBuilder! email, confirming your account, and further explaining the benefits of the product you had opted into. I can see this was sent to you at 10:16:49 AM on 9/7/2024, to ************************* the same email you have used when logging this complaint. The email also provided you with your login link, so you could access your account and manage/cancel it, at any time, even before the first payment.
  
  However, based on the email that you sent us to report that you did not submit an application with us, your CreditBuilder account and loan application have been canceled, we have taken additional steps to protect your information, and we can confirm that you hold no liability to Transform Credit. As previously mentioned, this cosigner loan application did not move past the initial inquiry stage. No contract verification was completed for this application, and no loan was disbursed to the applicant.
  .
  Given the explanation and resolution we have provided, we trust you are now satisfied and we will consider this complaint resolved. However, if you have further questions, please email us at
  **********************************************************.
  
  Kind regards,
  *******
  Complaints Team
  Transform Credit Inc.
  
  

• Initial Complaint

  Date:10/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5, 2024 I received 2 emails from Transform Credit saying I agreed to cosign for a $3,000 loan for someone named ********* The first email was from an ***** and attached a Guaranty and Indemnity document and a copy of the Promissory Note. I didn't open the attachments. The second email was from a ***** asking me to finish submitting my details so the loan process can continue. This is a fraudulent application. I do not know anyone named ********* I have not agreed to cosign a loan for this person or anyone else. Please contact Transform Credit to put a stop to this asap. I did not complete a cosigner application or any other type of application with this company. I never heard of them until I received their emails today. Please help! The first email referenced Transform Credit Cosigner Application **********************.

  Business Response

  Date: 10/17/2024

  Dear ****,

  Thank you for reaching out via the BBB. We can see that you also contacted us directly, and we believe that this complaint is resolved.

  I would like to assure you that at Transform Credit, we take fraud very seriously. We understand that fraudulent loan applications not only impact the person whose details were used but also our business itself. We consider both the individual and our organization to be victims of such unfortunate incidents.

  Safeguarding our customers and maintaining the integrity of our operations are of utmost importance to us.

  Please rest assured that the loan application has already been canceled. Additionally, upon being made aware of your concerns, we flagged the application internally with a 'FraudRisk' tag. This ensures that should any further activity on this application arise, it would be subject to even more stringent scrutiny.

  If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  *******
  Complaints Team
  Transform Credit