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Business Profile

Consumer Finance Companies

Transform Credit Inc.

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Transform Credit Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Transform Credit Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 420 total complaints in the last 3 years.
    • 181 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with an employee to ask for an update on my loan application. This female employee, ******, was extremely verbally abusive, hung up on, me, laughed at me, told me I should have better finances and I wouldnt have to wait so long. Refused to let me speak with any manager. Also threatened to put negative notes on my and my co-signers accounts.

      Business Response

      Date: 12/11/2024

      Dear ****,

      Thank you for sharing your concerns with us via the BBB, and I'm genuinely sorry to hear that you feel this way. I have thoroughly reviewed your complaint and the communication you had with our agents and will provide my findings below. 

      You mentioned that you were not satisfied with the customer service you received, and I would like to clarify our expectations. We expect our agents to be polite, respectful, and to follow our policies. We know that we wouldnt be here without our customers, and we never want any customer to walk away from a conversation with one of our agents feeling this way. 

      When you called in to check the status of your loan, it was still being reviewed by the underwriting department. Unfortunately, our agents do not have a timeline for how long this process will take as its unique for each loan. We can understand that you were feeling frustrated with the delay, but as a responsible lender, we need to ensure that both the borrower and cosigner understand and agree to their responsibilities for the loan. 

      Having reviewed the calls that you had with our agents, I was unable to locate the specific accusations listed in your complaint and found no evidence of verbal abuse, the agent laughing at you, insulting your finances, or threatening to put negative notes on yours or your cosigners accounts. However, the calls you mentioned did not meet our expected standards, and we understand why you felt the agent could have been more empathetic to your situation. For that, we sincerely apologize. We appreciate you highlighting this for us so we can feed this back to our team for improvement because we never want our customers to go away from a conversation with us feeling the way that you did.

      We appreciate you reaching out and giving us an opportunity to improve, and we hope that you consider this complaint closed. However, should you have any further questions, please feel free to contact us at ****************************************************************.

      Warm Regards,
      *******
      Complaints Team
      Transform Credit

      Customer Answer

      Date: 12/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ********

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 19 2024 my bank account was charged 5 for service I have no knowledge of and did not sign up for

      Business Response

      Date: 12/03/2024

      Dear *******,

      Thank you for reaching out via the BBB. We can see that you also contacted us directly, and we believe that this complaint is resolved. 

      If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

      Best regards,
      *******
      Complaints Team
      Transform Credit

    • Initial Complaint

      Date:11/19/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not authorize a credit inquiry and I would like this to be removed from my credit history . I would like this action to not affect my score that I am currently trying to raise back . I didnt authorize to be a co sign.

      Business Response

      Date: 12/03/2024

      Dear Abygale,

      Thank you for getting in touch via the BBB and for bringing your concerns to our attention. I would like to address your concerns to ensure complete clarity on the matter. 

      You mentioned that you do not recognize this inquiry. However, we can see that we received your loan application as a cosigner to ****** on 11/19/2024 and during the application process, we require all personal information of the applicant. I have reviewed the information we received and compared it against the information you've provided the BBB as part of your complaint and can see that the name, email address, and telephone number all match.

      Please rest assured that we've established rigorous safeguards that protect potential co-signers. Not only is this good business practice, ensuring we aren't lending funds without due diligence, but it also serves as a protective measure for individuals named in applications. To clarify, before any loan is sanctioned or contract executed in the name of a co-signer, we would need to speak with them directly over the phone, complete a verbal contract, verify that the bank information provided matches and belongs to the said co-signer, and ensure they pass all our internal Know Your Customer (KYC) checks. 

      Furthermore, we have a phone authenticator stage as part of the application and can see that the mobile number that you've since confirmed is yours, is the one that was used and authenticated as part of the application. Upon review, we can see that your information was verified before continuing with the loan application process.

      It's crucial to note that before any credit check is performed, applicants are informed and must acknowledge that such a check will be a part of their application process. Your application with us, which led to the credit inquiry on 11/19/2024, appears to be a direct result of actions taken on your end and all the evidence on the case points to this being an intentional application. 

      However, given your insistence, we are happy to accept your stance as truthful, and have this inquiry removed, in line with your request. We also recommend that you place a lock on your credit file to further protect you. 

      We hope you consider this complaint closed. If you would like any further support with this, please get in touch at **********************************************************. 

      Warm regards, 
      *******
      Complaints Team 
      Transform Credit Inc.


    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A company called Transform Credit has charged $5.00 to my account for services I never asked for or received. I don't know how they got my information.

      Business Response

      Date: 11/24/2024

      Dear *****,

      Thank you for reaching out via the BBB. I can see that your complaint was resolved internally, and we believe this to now be closed. 

      If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

      Best regards,
      *******
      Complaints Team
      Transform Credit

    • Initial Complaint

      Date:11/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got an email in my spam about a loan I did not apply for asking me to finish my application. I did not respond to the email. Now I have had $5.00 from my bank account. I did not apply for a loan nor did I cosign for any loan. I would like my money back and the account closed asap.

      Business Response

      Date: 11/22/2024

      Dear Tammmie,

      Thank you for reaching out via the BBB. We can see that you also contacted us directly, and we believe that this complaint is resolved. 

      If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

      Best regards,
      *******
      Complaints Team
      Transform Credit

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 14, 2024, I received a credit alert on my Experian credit app saying Transform Credit Inc. has done a hard pull on my credit report. The report states a unsecured $6000 with 60 month repayment terms. This inquiry is scheduled to continue until December 2026. I have no knowledge or have given consent to this. I tried to contact Transform Credit Inc. but got a automated voice that wants personal info from me to continue with call. They asked me for my phone number to see if I was in the system first. They said I was not in the system but asked for personal info to continue. I will file a report with the *** about this. This company is in violation of the Fair Trade Act. This also lowered my credit score 3 points. I want Transform Credit *** held accountable for damages this has caused me.

      Business Response

      Date: 11/22/2024

      Dear *******,

      Thank you for bringing this to our attention via the BBB. I attempted to call you at the phone number included with your complaint, but I was unable to reach you. We understand your concerns, especially in this era when identity security is paramount, and we'd like to provide clarity on this matter.

      Firstly, wed like to confirm that an application for a co-signer on our platform can only be initiated if someone actively visits our website and initiates the process. We do not solicit or receive applications through any other method. While it appears someone named you as a potential co-signer without your knowledge, we must stress that this is as much out of our control as it is yours.

      However, for our part, we've established rigorous safeguards that protect potential co-signers. Not only is this good business practice, ensuring we aren't lending funds without due diligence, but it also serves as a protective measure for individuals named in applications. To clarify, before any loan is sanctioned or contract executed in the name of a co-signer, we would need to speak with them directly over the phone, complete a verbal contract, verify that the bank information provided matches and belongs to the said co-signer, and ensure they pass all our internal Know Your Customer (KYC) checks.

      In your case, we can see that this application didnt proceed very far and while you were named as a potential co-signer, that application did not proceed past the initial inquiry and credit check, largely because of the extra verification steps we require before funding the loan. Further, upon being made aware of your concerns, we have further flagged the application internally with a 'FraudRisk' tag. This ensures that should any further activity on this application arise, it would be subject to even more stringent scrutiny. Additionally, we will request that Experian remove this credit inquiry; please be advised that this can take up to 45 days to be completed.

      We genuinely empathize with the unease and alarm you must be feeling in this situation. However, it's essential to understand that we too are at risk when potential identity theft or fraud occurs, and we have vested interests in ensuring such activities don't prosper. As such, our protocols are geared not just for our protection, but for yours as well. So please rest assured we would never have allowed this application to proceed to a payout without your knowledge, had it been progressed at the time.

      As a further proactive measure, we would recommend you placing a lock or freeze on your credit file. This will offer an additional layer of security against any potential misuse of your identity.

      Aside from the above, you also mentioned that you were not able to reach us over the phone, and that you received a text requesting your information. Please understand that we have a large volume of applicants and account holders, and our system is designed to assist customers as efficiently as possible. In order to assist a customer who is contacting us from a contact that is not registered for one of our customers, we need additional information. However, we understand that when dealing with reports of fraud, a more personalized approach is preferred, so our agents are available to call you back. We have attempted to call you several times to assist you with this, but we have been unable to reach you.

      Furthermore, Transform Credit Inc. is registered with the Nationwide Multistate Licensing System (NMLS), with license number *******. We are a state licensed lender and comply with the lending requirements for each State we lend in along with Federal regulations that govern our lending products. In addition, we undergo annual audits by external entities and are fully compliant with State and Federal guidelines that apply to our loan products.

      We hope weve been able to verify the events that took place but rest assured, we stand with consumers against fraudulent activities. Further, we are happy to cooperate in any further efforts or investigations that you take to uncover the person(s) that used your information without your knowledge.

      Should you have any more concerns or questions, please do not hesitate to reach out.

      Warm Regards,
      *******
      Complaints Team
      Transform Credit Inc.


    • Initial Complaint

      Date:11/13/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transform Credit has been taking money out of my account since February 21, 2024 Once a month. I tried calling , they can't find me based on the phone I called from. They said they'd send a text, please do not ask for a call back, They sent a text asking for my full name, dob address. They took eight payments os far. I expect another to be taken this month. $45.00 so far. I don't know anyhting about this company. There is a problem when they do not want to talkm, only text.

      Customer Answer

      Date: 11/16/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:11/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a hard inquiry on my credit report. I have never requested a loan or have had any communication at all with this business. I received a notice of a hard inquiry on my credit report. The business is TRANSFORM CREDIT INC. Address *****************************************. Phone number **************. Record details: On record until Dec 2026 Inquired on 11/12/2024 Comment: Unsecured of $3,000 with 24 Months repayment terms. This inquiry is scheduled to continue on record until Dec 2026.

      Business Response

      Date: 11/22/2024

      Dear Anwar,??

      Thank you for bringing this to our attention via the BBB and taking the time to speak with me so I could resolve your concerns. I am glad that we were able to discuss this over the phone, but for clarity, I am following up again in writing. ??

      Please rest assured, we've established rigorous safeguards that protect potential co-signers. Not only is this good business practice, ensuring we aren't lending funds without due diligence, but it also serves as a protective measure for individuals named in applications. To clarify, before any loan is sanctioned or contract executed in the name of a co-signer, we would need to speak with them directly over the phone, complete a verbal contract, verify that the bank information provided matches and belongs to the said co-signer, and ensure they pass all our internal Know Your Customer (KYC) checks. 

      In your case, we can see that this application didnt proceed very far and while you were named as a potential co-signer, that application did not proceed past the initial inquiry. Further, upon being made aware of your concerns, we have further flagged the application internally with a 'FraudRisk' tag. This ensures that should any further activity on this application arise, it would be subject to even more stringent scrutiny. Additionally, we will request that Experian remove this credit inquiry; please be advised that this can take up to 45 days to be completed. 

      We genuinely empathize with the unease and alarm you must be feeling in this situation. However, it's essential to understand that we too are at risk when potential identity theft or fraud occurs, and we have vested interests in ensuring such activities don't prosper. As such, our protocols are geared not just for our protection, but for yours as well. So please rest assured we would never have allowed this application to proceed to a payout without your knowledge, had it been progressed at the time.??

      We hope weve been able to verify the events that took place but rest assured, we stand with consumers against fraudulent activities. Further, we are happy to cooperate in any further efforts or investigations that you take to uncover the person(s) that used your information without your knowledge. 

      Should you have any more concerns or questions, please do not hesitate to reach out.??

      Warm Regards,??
      *******
      Complaints Team?
      Transform Credit Inc.


    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent a text messsage from transform credit inviting me to apply for a loan. I applied and was approved. They claim that the funds would be in my account within 24 hours. I have not recieved a deposit and they do have my banking information for the direct deposit. I have not recieved any sms messages or any communication from transformer credit. Other than this message showing the terms stating that the loan was approved. I dont like that they pulled my credit , approved me for the loan but did not make a deposit. What are they planning to do with my banking information ? I would like this investigated right away.

      Business Response

      Date: 11/20/2024

      Dear ******,

      Thank you for reaching out via the BBB. We can see that you also contacted us directly, and we believe that this complaint is resolved. 

      I want to reassure you that we do not use your personal information for any purpose other than processing your loan application. We also do not share your information with third-party lenders or send unsolicited offers. The protection of your personal data is a top priority for us, and we adhere to strict privacy policies to ensure your information remains secure.

      If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

      Best regards,
      *******
      Complaints Team
      Transform Credit

    • Initial Complaint

      Date:11/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received numerous text messages and calls that my loan has been approved and to provide the last 4 digits of my social security number. I didn't apply for a loan and I had never heard of this company until I started receiving these messages and calls. I want to make sure that I'm not being charged with a loan I've never applied for.

      Business Response

      Date: 11/11/2024

      Dear *****,

      Thank you for reaching out via the BBB. We apologize, we were provided this contact by a customer. We've removed this from our system; it may take a couple of days to take effect. 

      If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

      Best regards,
      *******
      Complaints Team
      Transform Credit

    Transform Credit Inc. is NOT a BBB Accredited Business.

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