ComplaintsforCouponCabin, LLC

• Initial Complaint

  08/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My girlfriend and I both had $150 pending in cash back from CouponCabin. I cannot view the exact date that we were supposed to receive our checks in the mail because they deactivated both of our accounts. I live in a different address than my girlfriend and on numerous occasions when I visited her apartment we would look at CouponCabin deals just for fun and sometimes we even decided to indulge in their coupons. One time my girlfriend decided to make a purchase from Macys for $150 to receive $75 cash back from CouponCabin. A few days later I thought that it was a good idea and while at my girlfriends house I decided to redeem the same coupon. So we both redeemed this coupon at the same address but on completely different accounts. A few weeks before we were supposed to request our cash back checks, amounting in a total of $300 ($150 each because we both made multiple coupon redemptions) our accounts were locked and we had to contact coupon cabins support team to unlock our account. I contacted the support team and despite asking them multiple times why we cannot redeem a coupon on the same IP address with different accounts, they did not give me an answer. They offered $8 as a compensation and said they would deactivate both our accounts indefinitely. So in total we spend over $600 to be able to redeem the $300 cash back that we were promised, but they would not and did not hold up their end of the deal. Nowhere in their terms and conditions does it state that different users/accounts cannot be in the same apartment or make orders on the same IP address. It just doesnt make sense and when I concretely asked them this, they did not answer and kept saying they can only offer me $8. We spend a ridiculous amount of money in the hopes that we would also save money on these purchases. It is not right and my girlfriend and I are still really upset about this. I can provide both our IDs and even the support email chain.

  

  Business response

  08/05/2024

  CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cash back as possible; its how were able to offer such incredible cash back offers, like $100 back on $100 orders, that you cant find anywhere else. In addition, we make sure these few rules are prominently highlighted across the site when using our cash back program. That said, when accounts are identified as trying to circumvent these rules, we have no choice but to close those accounts and remove the invalidly earned cash back.

  Customer response

  08/05/2024

   
  Complaint: 22090774
  
  I am rejecting this response because: the response does not address my issue at all. I am saying that their terms and conditions do not justify what has happened in my situation. No where in their terms and conditions do they say that different accounts cannot be in the same location to redeem coupons. They are simply trying to make this situation go away with words that have no meaning behind them. I deserve my cash back and my girlfriend does as well. We had $300 pending in cash back and this is inexcusable. We have friends and family members who have done this exact same process, used and redeemed coupons in the same apartment and location and they have received their cash back checks and their accounts were never deactivated. This is an unacceptable response and holds no merit. Please ask them to show you where it is written in plain terms that my partner and I cannot use the same coupon at the same IP address. It does not make sense at all and it actual defers business and flat out misleads consumers. My girlfriend and I have been scammed of a little over $300 and they are trying to dispute this on false claims. Please look into their terms and conditions and you will see that there is nothing that states different accounts cannot be in the same location to redeem discounts. Thank you. 
  
  Sincerely,
  
  ***************************

  

  Business response

  08/05/2024

  Under these terms and conditions, which you agreed to multiple times, while multiple people who use or share the same computer network/IP address *** have their own CouponCabin accounts, only one account per computer network/IP address *** redeem cash back offers marked as having limited quantities for "Members Only." Because two accounts shared the same computer network and both claimed offers marked for Members Only, as per the CouponCabin terms which, again, you have repeatedly agreed to, the cash back in your account was completely forfeited. That said, as a courtesy, we offered to adjust your cash back to the standard cash back rate for which you declined.

  Customer response

  08/06/2024

   
  Complaint: 22090774
  
  I am rejecting this response because: this still makes absolutely no sense. What difference does it make if I went home that day and redeemed the coupon instead of redeeming the coupon at my girlfriends house. Its two separate verified accounts. 

  
  Sincerely,
  
  ***************************

  

  Business response

  08/06/2024

  Since $150 back on $150 orders is an offer you can't find anywhere else on the internet, there are limited quantities of these offers available.  In fact, only 10 of these $150 offers were made available.  As such, the use of these offers are limited to one per computer network/IP address. By you and your girlfriend using the same computer network across both of your accounts to claim and redeem these offers is a violation of the terms of this offer which, were very clearly posted and for which you have repeatedly agreed to.  As such, due to this Terms violation, the invalidly earned cash back was revoked.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I selected one Member-Only Coupon from Coupon Cabin, and after I purchased the qualifying amount, Coupon Cabin locked my account (they don't have to pay the cash back reward if the account is locked). They said they couldn't share details as to why, but required government documentation and utility statements. My account was created with an email address and password, so those documents wouldn't be able to verify my account anyways based on the information they had. And I wasn't trying to cash out my cash back yet, either. Highly inappropriate and scammy. No rewards accounts need government documents or bill statements. If they require those documents, they should do so when setting up the account, not after someone has purchased something. They must be upfront about that.

  

  Business response

  07/24/2024

  CouponCabin is a completely free service that provides its members with substantial cash back rewards for clicking links and making online purchases. That said, CouponCabin has systems in place which are designed to protect both our **********+ cash back members, like yourself, and our *****+ cash back partner stores. In part, it's because of these systems that CouponCabin can offer such INCREDIBLE cash back offers, like $100 back on $100 orders, that you just can't find anywhere else. Account verifications typically take just a few minutes and once verified, accounts are immediately restored. If you're uncomfortable sending us your state-issued photo ID, there are seven other documents that you can use to verify your account. Please note that this information is in no way shared or used for any purpose other than this account verification and once the process is complete, all documents are permanently deleted.

  Customer response

  07/25/2024

   
  Complaint: 22034450
  
  I am rejecting this response because it does not address the issue of not verifying the account before money is spent. Also, the seven other documents are full of personal information. Furthermore, account verification is not necessary at this step as I was not trying to cash out my rewards yet, nor would it be if I was requesting a digital form of payment like an email gift card. Locking an account is highly inappropriate after money is spent. I repeat, if you require this level of personal documentation, it needs to be done BEFORE customers spend money. 
  
  Sincerely,
  
  ***************************

  

  Business response

  07/25/2024

  As outlined in the CouponCabin terms and conditions that you agreed to multiple times, including on Apr. 24, 2024 at 1:41 PM when creating your account. "As a condition precedent to earning and receiving any payment of Cash Back, you will need to provide the information necessary to set up your account and process any payments, which includes your real name and a valid mailing address in *****************...in certain instances you may be required to provide additional information to CouponCabin, including documentary information, as necessary in the sole and exclusive discretion of CouponCabin. Such documentary information may include but is not limited to state-issued drivers licenses or other government-issued photo identification documents, and/or utility bills or other proof of residency documents."
  
  Please note that failure to provide sufficient documentation will result in your account remaining in its current, frozen status with its cash back pending. Please note that once the proper documentation is submitted and reviewed, we will be happy to immediately process any applicable cash back payments.

  Customer response

  07/25/2024

   
  Complaint: 22034450
  
  I am rejecting this response because:

  As I've noted before, I hadn't tried cashing out yet, nor did the Cash Back even hit my account. While I understand what you are saying about needing me to verify an account before sending me a check, we weren't even to that point yet. So that "agreement" argument is completely void. You were just avoiding having to apply the cash back because you won't allow me to earn those rewards if my account is locked, let alone cash them out. And also, scammers will say anything for personal and private information, so bless your little heart that you'd think I'd actually take your word for it that those documents are safe. Your business practices are so under-the-table and fishy. So YOU note, I've already deactivated my account with you. No, I'm still not sending you government IDs or utility bills. Do better. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I won a $100 at Amazon through Coupon Cabin. I had to then spend $100 at ******, which I did and then get reimbursed through coupon cabin. I sent them the required documents. They agreed I did win, but suspended my account due to unnatural account actions noticed. They required proof of my identity and address. I sent them a valid Michigan drivers license with my drivers license number, picture and birthdate blacked out. It was easily seen that my my name, address and Michigan state license was legit. Said it wasnt good enough. Send a copy of the un-blacked out license to a special site to be reviewed by one person and deleted. Right! Hello! Like the supposed one person looking at the info couldnt pass it on etc. Identity theft is rapid. I would be crazy to send my complete license, birth certificate (which is my maiden name and does not show and address etc.) It seems to me something is very fishy. I win, am told I won, they probably get paid the $100 by Amazon and then amazingly suspend your account and ask for info that anyone with half a brain would not send. I wonder if they get to keep the $100 from Amazon? Why else would thy make you jump through hoops (oh yes and saying I agreed to it when I signed up..righthow convenient). So according to them all funds I have accumulated till now have been forfeited and my account closed without this very personal info that could easily be stolen. I think there is a lot more to it than meets the eye and Amazon should be notified that I did not get the $100.

  

  Business response

  04/23/2024

  CouponCabin is a completely free service that provides its members with substantial cash back rewards for clicking links and making online purchases. That said, CouponCabin has systems in place which are designed to protect both our **********+ cash back members, like yourself, and our *****+ cash back partner stores. In part, it's because of these systems that CouponCabin can offer such INCREDIBLE cash back offers, like $100 back on $100 orders, that you just can't find anywhere else. Account verifications typically take just a few minutes and once verified, accounts are immediately restored. If you're uncomfortable sending us your state-issued photo ID, there are seven other documents that you can use to verify your account. This information is in no way shared or used for any purpose other than this account verification and once the process is complete, all documents are permanently deleted.  Please note that Members Only offers are promotional offers run by CouponCabin and not our partner stores.

  Customer response

  04/24/2024

   
  Complaint: 21616155
  
  I am rejecting this response because:
  The two pieces of ID that I have that are on their list to verify identity is my drivers license and birth certificate, neither of which I will provide. If that is your policy so be it. You should really inform people of this prior to their spending $100 at these stores (which in my case I am obviously not going to be reimbursed).
  Sincerely,
  
  *************************

  

  Business response

  04/24/2024

  Unfortunately, as stated in our email correspondence, we are unable to accept documents that are altered or redacted in any way.

  Customer response

  04/25/2024

   
  Better Business Bureau:
  I am not satisfactory with the results. I can see I will never be granted the $100 I won so I will give up. There is no reasoning with Coupon Cabin and mostly generic responses sent in return. Since they ask for documentation that could easily result in ID theft I will just stop doing business with them. I still wonder what happens to any funds they do not provide to winners and if that is why they make it so difficult to collect your winnings. I will sign off on my complaint as I see it will never go anywhere. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was charged the maintenance fee and the business did waive the fee as a one time courtesy which I appreciated but I was never told that this fee is a reoccurring fee until you make another qualifying cashback. But their bonus cash is extremely difficult to achieve. All of my purchases turned out to be unqualified and then I was being charged the maintenance fee yet again. If they keep taking money out I will never be able to hit the cash out amount threshold. Itd be great if theyd stop it the 3.50 maintenance fee they charged back. I finally was able to make a purchase that actually qualified for a cashback today!!

  

  Business response

  04/15/2024

  Please note that the maintenance fee was outlined in the terms and conditions for which you accepted multiple times including on May. 24, 2022 at 7:04 PM when creating your account, and which you most recently reconfirmed your acknowledgment of on Apr. 13, 2024 at 4:12 PM.  Also, on Mar 11, 2024 at 11:03 am when we emailed you regarding the one-time courtesy credit, our email to you, in part, said:
  

  "Please note that according to the terms of our cash back program, if you do not make a cash back-eligible transaction within 365 consecutive days, a maintenance fee will be applied to your account. This fee will continue to be applied each month until a cash back transaction is made. If a transaction is not made, the fee will be assessed next month. Once a cash back transaction is made of any size, the requirement will be met for the next 365 days."

  Customer response

  04/22/2024

   
  Complaint: 21572497
  
  I am rejecting this response because:
  Ive never received any response from the business and the business now just closed/deactivated my account saying I violated the policy without ever even notifying me.  When they took out the maintenance fee they never give any notifications either beforehand to let us remedy the situation to avoid the maintenance fee.  I was never notified about the deactivation this time too probably because I filed a BBB complaint against them and out of rage not only they dont want to refund the mainenance fee, they closed my account too!!!  It is extremely unprofessional!  I would like this case to be reopened or marked unanswered.  Ive notice on Reddit and many other websites, a lot of people exerpeience similar issues too.
  
  
  Sincerely,
  
  ****** ****

  

  Business response

  04/22/2024

  We received an email from you on March 11 at 10:48am and replied to you just 15-minutes later at 11:03am saying that we had removed the maintenance fee and updated your account balance.  Please check your SPAM folder if you do not see this communication.  For your reference, I have included a copy of our correspondence below. Please also note that this note mentions "If a transaction is not made, the fee will be assessed next month."
  
  ===
  
  This is all set, ******. I've applied a $3.50 credit to your account which you can see by clicking the link below:
   
  *********************************************************
   
  Please note that according to the terms of our cash back program, if you do not make a cash back-eligible transaction within 365 consecutive days, a maintenance fee will be applied to your account. This fee will continue to be applied each month until a cash back transaction is made. If a transaction is not made, the fee will be assessed next month. Once a cash back transaction is made of any size, the requirement will be met for the next 365 days.
   
  That said, so that we may further assist you, would you please provide us with the specific dates and store information for which you feel you are missing cash back?
  
  ************
  Vice President of Customer Success
  ******************** Team Member since 2014

  ===

  Customer response

  04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, I can't access my account anymore to see the refund back into the account.  The account has been deactivated by Coupon Cabin.  Yesterday one of the ** agents said they will mail me the check.  I've provided the address already.  Will I receive the check of all of my rewards in the form of a check?

  Sincerely,
  
  *********************

• Initial Complaint

  03/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  There is a coupon for ********** that will give 55 percent off the entire order plus free shipping. The code is 58GZPVKR. I have tried putting in this code twice now and it has been rejected. There are dates involved 03/17/24 - 03/20/24. I am trying to order a Jackery 3000 and extra color panels. Can you help me with this complaint?

  

  Business response

  04/11/2024

  CouponCabin places over ****** test orders every week to help ensure that we never post a coupon that doesn't work. While we do our best to remove invalid coupons, from time to time however, coupons do slip through the cracks.  Since CouponCabin aggregates coupons from online stores and does not create these codes, we can not guarantee coupon accuracy since stores are in full control of the coupons they offer.
  

  Customer response

  04/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a member of Coupon Cabin for approximately 10 years, and have recommended the app to many. One of these referrals was to my son, while he was visiting me for the holidays. He was impressed with the amount of cash I had earned, and immediately signed up for an account. Because he was in my home, he was using my IP address. My account was subsequently flagged for violations of policy, and when I contacted Coupon Cabin they informed me that it was because an account in a different name than my own had been created from my IP address, and my account was therefore placed on temporary restrictions. I explained what had happened, and was told that the company had no control in this matter, that my account was temporarily restricted. Because I did, however unwittingly, violate policy, I accepted the restrictions, assuming that temporary indeed meant temporary. After a year of restricted activity, I contacted Coupon Cabin and asked that restrictions be lifted,and was once again told that the company had no ability to lift restrictions. It has now been over 2 years, and I wrote again, requesting that restrictions be lifted. Once again, I was denied, and told that there was no way to have restrictions lifted, or even to be told how long they would be in place. I cannot understand the company's reticence to reinstate my account, as there have been no further violations.

  

  Business response

  01/28/2024

  CouponCabin has systems in place which are designed to protect both our ********** cash back members, like yourself, and our *****+ cash back partner stores. In part, it's because of these systems that CouponCabin can offer such INCREDIBLE cash back offers that you just can't find anywhere else. Please understand that these are intended to be unobtrusive and while we can't share the specifics of how our systems work, please understand that these are in place for both your account protection and for the protection of our cash back partner stores.

  Customer response

  01/29/2024

   
  Complaint: 21208554
  
  I am rejecting this response because:

   

  This is simply the same auto-generated response that I get every time I ask to have restrictions lifted from my account. I believe that, given the circumstances I described, 2 years is far from "temporary", and there seems to be no way to have an actual conversation beyond this rote response. It seems absurd that, when referrals are an integral part of membership, I am being penalized for having made a referral to a guest in my home. I understand that I indeed violated policy by allowing the account to be set up using my IP address, but this was an honest mistake on my part, and one that I am sure has been made by other loyal members. Two years is an excessive amount of time for a "temporary" restriction, and I am merely asking for my account to be restored to unrestricted status. It should be more than evident from my account history that I have been a loyal customer. I believe my request is completely reasonable,especially when considering that the restrictions on my account only do 2 things-- prevent me from purchasing gift cards, and prevent me raising my payment threshold above $10. I cannot understand why Coupon Cabin is so reticent to return my unrestricted status. 
  
  Sincerely,
  
  *************************

  

  Business response

  01/31/2024

  Unfortunately, we are unable to share the specifics of how our security systems work or how long an account may be restricted to receiving payments by check, which again, are processed under the same frequency as all other payment methods.  In looking at your account, I can see that during the period for which your account has been restricted to a check payment, zero of the 12 checks mailed have been cashed.
  
  Please be aware that the possibility of this check payment requirement was outlined in the terms and conditions that you agreed to on Nov. 25, 2014 at 6:46 AM when creating your account, and for which you have reaffirmed your acceptance of multiple times, most recently on Nov. 24, 2023 at 5:19 PM.
  

  Customer response

  01/31/2024

   
  Complaint: 21208554
  
  I am rejecting this response because:

  Once again, I have not been given any answer other than that you are unable to share details of your security system. I have not asked for details of your security system. I have asked for restrictions to be lifted, to which your response is always an auto generated "we cannot release details of our security system".  There apparently is no process under which one can communicate with an actual person in real time, or appeal any decision. Furthermore, yesterday I received an email informing me that because I reached out to the BBB to help resolve my situation, you have punitively cancelled my Coupon Cabin account. It was my hope that an impartial third party would assist me in getting an explanation about the restricted status. Rather than cooperating, Coupon Cabin chose to cancel my account, once again, with no option for me to appeal this decision. As someone who has reportedly been in the top 10% of app users, according to your own records, I find it incredulous that you would opt to punish a loyal member of your community rather than work together towards a mutually satisfactory resolution. 

  
  Sincerely,
  
  *************************

  

  Business response

  01/31/2024

  Unfortunately, we are unable to share the specifics of the unnatural activities that your account continues to display which is causing our security systems to restrict your cash back payments to a check. As previously stated, we have continued to send your cash back payments on the normal payment schedule but none of the checks have been cashed. 

  Customer response

  02/01/2024

   
  Complaint: 21208554
  

   

  I am rejecting this response because:

   

  This is the first time I have been told that my account "continues to display" suspicious activities. In fact, to the contrary, U have specifically been told that there appear to have been no further issues with my account, and that it was in good standing. The more I pursue this complaint, the more nefarious the practices of Coupon Cabin become. You are unable to tell me what ongoing activity in my account is causing flags to be raised? I am genuinely confused -- other than making a referral in my own home and allowing that person to create his own account while using my IP address, a one time occurrence, I am mystified as to what other activities are raising flags. I have not referred anyone else to the app since I was tagged for a violation. I have only done what I assume everyone does -- open the app, select a business, and shop. I think that if my account is being continually flagged, and now cancelled, for ongoing suspicious activity, I should at least be informed as to what specific activity, so that I may correct what I am unknowingly doing wrong, or determine whether my account has been compromised. Being told that I am violating policy but you can't tell me how, or even what specific policy , is not the action of a transparent company.
  
  Sincerely,
  
  *************************

  

  Business response

  02/02/2024

  Correct, our systems are in place to protect both our ********** members and over ***** cash back partner stores.

  Customer response

  02/03/2024

   
  Complaint: 21208554
  
  I am rejecting this response because:  

  Once again, this is not a response. Of course your policies are in place to protect your members and the businesses they frequent. In no way does that statement respond to my question, which was what is the ongoing violation that you are suddenly referring to, given that up until this week, when I have inquired about the restrictions on my account, I have been told that the restrictions were placed due to a one time instance where a new account was created using my IP address, and that no further violations had occured. Now that I have reached out to a third party in an attempt to have my account returned to unrestricted status after 2 years, you have first unilaterally cancelled my account and now claim that violations you cannot disclose have been ongoing. 
  
  Sincerely,
  
  *************************

  

  Business response

  02/05/2024

  It's important to note that while your account has violated CouonCabin's Terms and Conditions in the past, the restriction to check payments was not due to any Terms violation.  Rather, and as previously stated, our systems detected unnatural activity with your account and simply restricted your account to receiving it's cash back payments by check.  These check payments contained the full amount of cash back which you earned and were made at the same frequency as all other payment methods.  The restriction to payments by check was included in the terms and conditions which you agreed to when creating your CouponCabin account. Further, you reaffirmed your acceptance of these terms six times in the last three years, most recently on Nov. 24, 2023, at 5:19 p.m. CT. 

• Initial Complaint

  12/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was told my account had been canceld becuase they said i violated terms beucase another member shared the same ** address as my account. I replied back and demanded to know the ** address and to reinstate my account, they replied back with the wring ** address that wasnt even mine. I even sent them screen shots of my ** address. I have asked for proof and they refuse to send me like actual proof of this..just some stupid random ** address. They said im banned for life...that i have severly violated their terms. I have done no such thing. I wasnt even waiting on cash back....i didnt even have cash back pending. They just canceled it. They said they was another account that used the same computer and that accou t was canceled so someone else account was canceled..even if there was one..becuase like i said the ** address they gave me was not even mine. They are scamming people..having them send in personal documnets.. or just having them shop only to make thier mony from the store with the promise that we get this money...but then they cancle our accounts. This is not ok. What if older people who know nothing about ** address sign up and use same computer....is coupon cabin going to steal thier money too. I want mt account reinstated. I never shared the same ** address becuase the one they provided was not mine

  

  Business response

  12/06/2023

  CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cash back as possible; its how were able to offer such incredible cash back offers, like $100 back on $100 orders, that you cant find anywhere else. In addition, we make sure these few rules are prominently highlighted across the site when using our cash back program. That said, when accounts are identified as trying to circumvent these rules, we have no choice but to close those accounts.

  Customer response

  12/06/2023

   
  Complaint: 20964684
  
  I am rejecting this response because:
  
  ****************************************************************

  

  Business response

  12/12/2023

  In reviewing your account, we can confirm that multiple severe violations of CouponCabin terms and conditions have occurred. As a reminder, one account per household, computer network and/or IP address can claim offers marked for New Members or marked for Members Only.

  Your account, ****************** under the name ******************************************, has used many IP addresses including 50.25.22.229, to claim offers marked Members Only.
  

  A second account, g*********[email protected] (redacted for privacy), which also uses the same last name of *********************************, has also used IP address 50.25.22.229 to claim offers marked Members Only. The addresses on both of these two accounts share the same street, city, state and zip code.
  

  This is a severe violation of the CouponCabin terms and conditions such that, per the terms and conditions you have accepted and reconfirmed your acceptance of six times. 

  Further, a third account under, d**********[email protected] (redacted for privacy), which uses a last name of ******** and shares the same address as your account, has also claimed offers marked Members Only. This is another severe violation of the CouponCabin terms and conditions.
  

  CouponCabin members may only create and maintain a single cash back account and are not able to access other members accounts.  On Dec. 3, 2023 at 3:59 PM, a computer using an IP address associated to your account, was seen logging into multiple CouponCabin accounts.  This is yet another violation of the terms and conditions.

  As stated multiple times now both through the BBB and through our direction communications, due to the numerous severe violations of CouponCabin policies, all mentioned accounts have been permanently closed and will not be re-opeend under any circumstances.
  

   

   

• Initial Complaint

  10/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The company flagged my account, then closed it suddenly and forced forfeited my cash, when I myself had not done anything against their terms as they claimed. "Only one account per computer network/IP address *** redeem cash back offers marked for 'New Members Only' or cash back offers marked as having limited quantities for 'Members Only.'" -- I have not done a 'Members Only' transaction in weeks, so any other 'Members Only' transaction done at my location's IP address wasn't me, and thus I should not be penalized for it.

  

  Business response

  10/04/2023

  CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cash back as possible; its how were able to offer such incredible cash back offers, like $100 back on $100 orders, that you cant find anywhere else. In addition, we make sure these few rules are prominently highlighted across the site when using our cash back program. That said, when accounts are identified as trying to circumvent these rules, we have no choice but to close those accounts.

  Customer response

  10/04/2023

   
  Complaint: 20691867
  
  I understand there was an issue with my IP address, which I don't fully agree because I myself did nothing wrong (if a roommate or office coworker on the same IP also has a membership, and allegedly abused the terms while I did not, I shouldn't be penalized, only they should).  However, I will accept my account being closed because I'm moving on to a competitor and they will now be getting paid by the merchants for all of my frequent online shopping instead of CouponCabin, who will be losing that potential money. I DO want all of my remaining cash back sent to me, which should be close to $90.00.

   

  

  Business response

  10/05/2023

  As stated, your account severely violated the CouponCabin terms and conditions that you agreed to multiple times.  Per these terms, when a severe violation is detected, all cash back in the account is forfeited.  That said, as a courtesy, we agreed to make a final payment of your account including the standard cash back rate for your purchase. We even escalated your account to our *************** Officer for an accelerated payment instead of waiting for the cash back to become payable.  Again, please note that these terms were outlined in multiple places during the claim process including under the bolded note under the claim button, which I've pasted below:
  
  Important note: You may claim 1 "Members Only" offer every 30 days, one per store/brand every 90 days (you have 1 remaining). A single account per computer network, IP or household may claim offers.
  
  This was also listed in the Details & Exclusions shown with the Members Only offer that you redeemed. For your convenience, I've pasted the text below.
  
  *"Members only" offers may be claimed by only one account per household or computer network/IP address and are limited to (i) one claim per store per 90 days and (ii) one claim in total per 30 days, unless otherwise indicated, and cannot be combined with the standard CB rate.*
  
  This was also stated in the CouponCabin Terms and Conditions that you agreed to when you created your CouponCabin account. I've pasted this text below, as well.
  
  *4.I.I Definition
  CouponCabin may from time to time offer special Cash Back offers ("Special Cash Back Offers") to existing or new Cash Back members relating to transactions with certain Participating Merchants, as part of its Cash Back Program. Special Cash Back Offers will generally be denoted by the label "MEMBERS ONLY" or "NEW MEMBERS ONLY" together with the offer.*
  
  *4.I.III. Additional Conditions
  Such purchase-threshold Special Cash Back Offers may be used by only one account per household or computer network/IP address, and are limited to a single (1) claim or use by such household or computer network/IP address per 30 days, unless communicated differently to you by CouponCabin, and in all cases are limited to a single (1) claim or use per store or brand per 90 days.*

  Customer response

  10/11/2023

  Complaint: 20691867

  "As stated, your account severely violated the CouponCabin terms and conditions that you agreed to multiple times."

  This statement is outright false. My account did nothing. It was obviously someone else's account on my network who did something, and CouponCabin knows this because I sent a copy of my state ID showing I am who I say I am.  

  I've moved on to a competitor already, please stop sending the same robotic false accusation / lie over and over. 

• Initial Complaint

  09/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an **** gift card for $25 from Coupon Cabin on June 3rd, 2020. I used part of it to make a purchase in June2020 for $17.52 that was later refunded onto the gift card on June13, 2020. I had a problem accessing the gift card a few months ago and was told by a coupon cabin associate that omni card need to reset the links. I was then able to access the gift card, but when I check the balance on ****'s website at that time, it says there is no money on it. Since I did not use the gift card after getting the refund, there should still be $25 on this card. When I emailed couponcabin about it they said they need to verify me as they detected "unnatural account activities" and wanted my drivers license. I declined to provide that personal information and asked if the reason the gift card was empty was due to my not verifying my account by giving them the *** I was told that they could not tell me if that was the case until I gave them my drivers license card. I don't trust this site with my personal information especially if they are going to STEAL $25 off of my **** gift card. Coupon Cabin is a total scam as everyone on here has noted. I would like that $25 back, but did not pursue it on BBB until now as I did not know that I could complain to anyone; CC made it seem that I had no recourse beyond them; even **** could not help me when I notified them about it.

  

  Business response

  09/18/2023

  In looking at your account, I can see the gift card you purchased, in the amount of $25.00, was sent to ********************* on Jun. 3, 2020.  As you stated, the card was received fully charged and that you even used a portion of the card for a transaction.  As the seller of the card, CouponCabin is only able to provide support until the moment the card is received. Once the card has been received and confirmed to have had a $25.00 balance, which is the case here, this becomes an **** credit for which CouponCabin is no longer able to provide support.  Similarly, CouponCabin is not able to provide support for gift card transactions made between you and ****.

  Customer response

  09/18/2023

   
  Complaint: 20616209
  
  I am rejecting this response because:

  I want confirmation that coupon cabin did not confiscate the funds on this **** gift card as I had asked in my previous message if the lack of verification of my account was the reason that the gift card was depleted and I was told by a coupon cabin representative that they would not answer the question (which means they were not denying that they did remove the funds) if I did not give my driver's license to them. I was also denied access to the gift card after coupon cabin blocked my account (because you can only access the card by logging into their website) so I want coupon cabin to provide me with a copy of that card. They obviously know what was on that card because they saw the purchase transaction, so they have access to the information on what happened to the funds on that card.

  
  Sincerely,
  
  *******************

• Initial Complaint

  07/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Sketchy Cashback site. Would recommend using an alternative Cashback site (e.g., BeFrugal, RetailMeNot, etc.). After claiming a special Amazon Cashback offer, I was asked to provide identity verification due to "suspicious account activity," which seems to be a common occurrence whenever someone claims a high cashback offer. I submitted several documents showing my name and address, but the vice president of customer success, ************, said I could only submit my full driver's license/state ID as verification. There is no need for CouponCabin to have my DOB or License number, when my address and legal name were provided on a different document. Overall, a Cashback offer is not worth compromising my personal data, so I'll stick with more transparent cashback sites.

  

  Business response

  07/30/2023

  CouponCabin is a completely free service that provides its members with substantial cash back rewards for clicking links and making online purchases. That said, CouponCabin has systems in place which are designed to protect both our **********+ cash back members, like yourself, and our *****+ cash back partner stores. In part, it's because of these systems that CouponCabin can offer such INCREDIBLE cash back offers, like $100 back on $100 orders, that you just can't find on other cash back sites. Account verifications typically take just a few minutes and once verified, accounts are immediately restored. If you're uncomfortable sending us your state-issued photo ID, there are seven other documents that you can use to verify your account. Please note that this information is in no way shared or used for any purpose other than this account verification and once the process is complete, all documents are permanently deleted.

  Customer response

  07/31/2023

   
  Complaint: 20396728
  
  I am rejecting this response because: Coupon Cabin did not give me the option to use other verification documents and has not reached out to me regarding the use of alternative documents.

  
  
  
  *****************

  

  Business response

  08/01/2023

  Below is a list of acceptable documents that you may alternatively submit to fulfill our identity and residency verification requirements; we need one document from BOTH the Identity and Residency sections. This information will not in any way be saved, shared or used for any purpose other than this account verification. Once your account has been reviewed, all documents are permanently deleted. Please note that after review of all documents provided, CouponCabin has the right to accept or refuse any document.
  
  Identity
  
  State-issued Drivers License/ID Card
  **** Passport or Passport Card (valid with the complete date of birth)
  Certified Copy of a State-issued Birth Certificate (*************, only)
  **** **** with Valid Passport
  Naturalization Certificate (N550/N570)
  Citizenship Certificate (N560/N561)
  **** Citizenship and *********** Services (USCIS) Forms:
  I-551(Permanent Resident Card)
  I-571 (Refugee Travel Document)
  I-766 (Employment Authorization Card)
  I-797A (Notice of Action Status Change)
  I-94 (Arrival/Departure Record) with Valid Passport
  
  Please note that any identity document provided must contain your full name, as listed on your CouponCabin account, and must be verifiable. To be verifiable, it must be possible to contact the issuing regulatory authority to confirm the authenticity of the document.
  
  Residency
  
  Utility **** (electric, water, refuse, telephone land/cell, cable or gas, issued within the last 90 days)
  Tuition Invoice/official mail from college or university, dated within the last 12 months
  Credit Card Statement from ****, Mastercard, Discover or American Express
  Canceled Check (cashed within the last 90 days)
  Deed/Title, Mortgage or Rental/Lease Agreement
  Insurance Policy (homeowner's or renter's issued within the last 4 months)
  Certified College/University Transcript
  Medical Claim or Statement of Benefits (from private insurance company or public/government agency, dated within last 90 days)
  Official mail received from a State, County, City, Village or a ************************* (which must include first and last name of applicant and complete current address), such as:
  Jury Duty Notice (issued within the last 90 days)
  Selective ***************************************************************************** Statement
  Supplemental Security Income Benefits Statement
  Voter Registration Card
  Pay Stub or Electronic Deposit Receipt
  Pension or Retirement Statement
  
  Documents which cannot be accepted
  
  Social Security Card (PLEASE DO NOT SEND US YOUR SSN)
  W2s, W9s, ****s (PLEASE DO NOT SEND US YOUR SSN)
  Bond Receipt or Bail/Bond Card
  Business Card
  Check Cashing Card
  Club/Fraternal Membership Card
  College or University ID Card
  Military ID
  Commercially produced (non-State) ID Card
  International Driving Permit
  Employment Card
  Fishing or Hunting License
  Library, Fitness or Club Membership Card
  Handwritten ID
  Concealed Carry or Firearms Registration Card
  Personal Mail
  Traffic Citation *************************************** Institution Loan Papers
  Vehicle Registration or Insurance Card

  Customer response

  08/01/2023

   
  Complaint: 20396728
  
  I am rejecting this response because: this was not communicated to me earlier. CouponCabin has terminated my account and blocked my IP address, instead of attempting to resolve the issue
  
  Sincerely,
  
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩