Complaints

This profile includes complaints for CouponCabin, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CouponCabin, LLC

  21 W Illinois St Chicago, IL 60654-4671

  
• 

  CouponCabin, LLC

  9445 Indianapolis Blvd, Suite 157 Highland, IN 46322

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others, I was duped by the $100 cash back on a purchase of $100 or more offer. My account was established in August ********************************************************************* April 2025, my account was suddenly flagged for some sort of mysterious security violation for which no details were provided. Of course, CouponCabin demanded "a picture (no scans or copies) " of my state issued ID. You can also opt to send a copy of a utility bill to "verify" your account or "these and any needed further steps" they'll require. This is just a coupon site and no other deal/coupon site I've ever used over the years has required sensitive personal data. Expect the same copy/paste responses you see here if you push back or ask questions at all. Should have done my research on this company before falling for the advertising tactics. Glad they got their own commission though I guess. 

  

  Business Response

  Date: 04/12/2025

  CouponCabin is a completely free service that provides its members with substantial cash back rewards for clicking links and making online purchases. That said, CouponCabin has systems in place which are designed to protect both our **********+ cash back members, like yourself, and our *****+ cash back partner stores. In part, it's because of these systems that CouponCabin can offer such INCREDIBLE cash back offers, like $100 back on $100 orders, that you just can't find anywhere else. Account verifications typically take just a few minutes and once verified, accounts are immediately restored. If you're uncomfortable sending us your state-issued photo ID, there are seven other documents that you can use to verify your account. Please note that this information is in no way shared or used for any purpose other than this account verification and once the process is complete, all documents are permanently deleted.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a member of CouponCabin, a rebate shopping site, since 2015. I've received many rebate checks from them in various amounts including $100.00+. In 12/24, I responded to a member offer of $250 rebate from a $250+ purchase at ****** when purchased through their link. I followed the rules & was notified that I did qualify for the offer & the money would be available to be released on 12/31/2024. My $250 purchase was predicated by the idea that I would be getting this rebate & was very helpful for holiday shopping. Not long after, I got an account verification ************ account was blocked so no payments would be made until confirmation. They want an emailed full copy of my driver's license, passport, birth certificate as ID proof, proof of residency as utility statement, bank statement canceled check etc with the promise of them being destroyed after examined. I thought it was a scam but it wasn't. I refused to give these personal proofs. The prior week I was sent a check by CouponCabin from a prior offer that I deposited into my bank account. I told them that this check was received by me and deposited into my bank & should validate my identity. I sent a picture of their check in the envelope to show receipt & the cashed check as proof requested. Its gone ************ through their message ************** refusing to make good on the $250 payment owed to me without these intrusive docs. As per their business model, they get a kickback from ****** due to my purchase & unless I send the required docs they won't release the check to me. My rebate was earned & confirmed prior to them placing the block on my account. I can't get into my account anymore & I've repeatedly messaged ************ with them to complain. If they are collecting money from stores & not paying out what's been earned by consumers, is this fraud? I've never come up against this before with them. I am a Senior Citizen and this is taking advantage. Others have had the same complaints.

  

  Business Response

  Date: 02/25/2025

  CouponCabin is a completely free service that provides its members with substantial cash back rewards for clicking links and making online purchases. That said, CouponCabin has systems in place which are designed to protect both our **********+ cash back members, like yourself, and our *****+ cash back partner stores. In part, it's because of these systems that CouponCabin can offer such INCREDIBLE cash back offers, like $100 back on $100 orders (or in this case $250 back on $250!), that you just can't find anywhere else. Account verifications typically take just a few minutes and once verified, accounts are immediately restored. If you're uncomfortable sending us your state-issued photo ID, there are seven other documents that you can use to verify your account. Please note that this information is in no way shared or used for any purpose other than this account verification and once the process is complete, all documents are permanently deleted.

  Customer Answer

  Date: 02/25/2025

   
  I reject this offer by coupon cabin.  I do not feel that the documents that they have requested are safe to send over the internet and therefore very invasive.  These documents can be used for nefarious purposes and ill advised dto submit. I did offer to show them what I felt is adequate proof in that I took a check I received from them by USMail, and deposited in successfully into by ******. I dont' understand how anyone would feel comfortable submitting these documents.   I have been with Coupon CAbin for over 10 years and succesfully taken part in several of their offers successfully without having to show *** personal documents. It wasn't until I qualified for the $250 offer that my account was  blocked until I provide this information.  If I qualified for the rebate, then Coupon Cabin qualified for their portion of the rebate from Amazon and if they are withholding paying me, then is that fraud?  My purchase on ****** was because of that offer, and I did qualify for the rebate.  I am a senior citizen and that amount of money was extremely helpful for the holiday season.  I am discouraged by their negligence and their withholding the check that I earned. 

  Sincerely

  ******* ******

  

  Business Response

  Date: 02/26/2025

  Unfortunately, in order for us to release any cash back, we must first verify your identity. As outlined in the CouponCabin terms and conditions that you agreed to multiple times. "As a condition precedent to earning and receiving any payment of Cash Back, you will need to provide the information necessary to set up your account and process any payments, which includes your real name and a valid mailing address in *****************...in certain instances you may be required to provide additional information to CouponCabin, including documentary information, as necessary in the sole and exclusive discretion of CouponCabin. Such documentary information may include but is not limited to state-issued drivers licenses or other government-issued photo identification documents, and/or utility bills or other proof of residency documents."
  
  Also, in an attempt to address your concern about security, we suggested seven other documents that you could send in lieu of a state issued drivers license or ID card. Please note that this information is in no way shared or used for any purpose other than this account verification and once the process is complete, all documents are permanently destroyed.  You may submit your documents using the secure "Contact Us" page on ************************.  Please select the "I'd like to verify my account" option, where you will then be able to attach your documents which are then securely transmitted to us.  I've included a link to this page below:
  
  *****************************************************************
  
  Please note that failure to provide sufficient documentation will result in your account remaining in its current, frozen status. Please note that once the proper documentation is submitted and reviewed, we will be happy to immediately process any applicable cash back payments.
  

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22984818
  
  I am rejecting this response because:

  Coupon Cabin has answered my concern on submitting sensitive documentation on my identity with the promise that they will destroy the documents on review. This has all the flags of fishing for items often used in identity theft. The alternate documents that they suggest I submit if I am uncomfortable with submitting my govt issued photo id are no less concerning. In the 10 years of belonging and using the service that coupon cabin provides, I have NEVER been asked to submit any such documentation and I will not do it now. Once these documents are on the internet they do not just disappear because they assure me that they will be destroyed once viewed. I wonder how eager someone who works there would be to provide me with their personal documents if I promised to do the same. I have attached the list of their 7 documents that I can submit instead. I purchased my Amazon order of over $250 predicated by the coupon rebate of $250 off a purchase at ****** which i qualified for by their own admission. I was told the check would be released on 12/31/2025. I was not informed that in order to qualify for this particular offer, that I would have to provide these documents first. It was after I qualified that my account was locked and I could not access my account or receive the check until such proof was submitted. So based on what has transpired, I am out over $250 that I wouldn't have otherwise spent.  Why this offer and not any of the previous offers that I had taken part of over 10 years, and why lock me out of my account altogether. ******************** also offers %off coupons or 1% cash back offers. Why can I not use those coupons? Again, this is highly suspicious request from Coupon Cabin and holding my account "hostage" until I provide this information, has all the earmarks of a fishing scheme. I have already provided them with proof that I am an individual with a USMail address and ****** account that covered past transactions as recently as within the month that I qualified for this offer, and the fact that I am corresponding with BBB and the representative answering the complaint at Coupon Cabin should satisfy that I do exist. 

  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/05/2025

  Again, as outlined in the CouponCabin terms and conditions that you agreed to multiple times, "...in certain instances you may be required to provide additional information to CouponCabin, including documentary information, as necessary in the sole and exclusive discretion of CouponCabin. Such documentary information may include but is not limited to state-issued drivers licenses or other government-issued photo identification documents, and/or utility bills or other proof of residency documents."
  
  
  You may securely submit your documents using the secure "Contact Us" page on ************************. Please select the "I'd like to verify my account" option, where you will then be able to attach your documents (no scans or copies) which are then securely sent to us. When making this submission, please make sure to reference "Ticket number <#>" in the Message section.
  
  I've included a link to this page below:
  
  *****************************************************************
  
  Please note that this information will not in any way be saved, shared or used for any purpose other than this account verification. Once your account has been reviewed, all documents are permanently deleted.
  

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22984818
  
  I am rejecting this response because: I am referring you to the attachment included in this response which is the BBB Standards of Trust that Coupon Cabin claims to uphold. There is the issue with Advertise Honestly, Tell the Truth and Be Transparent.  If they were to require me to provide intrusive identity documents prior to acception the offer $250 off a $250+ order at amazon, I would have not pursued this offer. I have NEVER had to show identity documents for any prior offer in 10 years of being a member of Coupon Cabin. Also with respect to Honoring Promises, and Addressing market concerns in good faith, you seem to be lacking as well. They have not honored promises that they said I qualified for the offer based on proof of purchase that I wouldn't have made if I knew it would be an issue collecting it.  And again, the biggest breach of trust is in the ***** in the Standard of Trust which reads:

   Safeguard Privacy:

  Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.  

   I was not aware that in order to qualify for this particular offer that I would have to prove my identity, since never having to do this before, by providing the most sensitive documents with the assurance that it will be destroyed when we all know that isn't possible once something is on the internet. Even though I have provided proof of residency and a bank account by receiving by mail and cashing their own check into a US bank.  And for Safeguarding Privacy, they are not respecting my preferences regarding the use of my information. 

  So I don't believe that Coupon Cabin has the right to say that they have the right to say they uphold the BBB Standards of Trust. The shows a lack of Integrity, which is the last *****.

  I expect to receive a check made out to me for the offer which I admittedly qualified for prior to receiving notice that I needed to provide intrusive documentation and having my account locked out. Have they received their commission from ****** for the purchase and use of the coupon????
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/5/2025 Joined in order to get $100 back for an ****** purchase. Made the purchase sent the info and they approved. Now two days later they flagged my account for some unknown reason and wanted all kinds of personal info like a license, passport, birth certificate, and utility bill just like they are giving everyone else the run around My Approval NotificationBenjamin T. (Coupon Cabin)Hi, ******Congratulations on earning cash back! We have posted your earnings to your CouponCabin account which you can see by clicking the link below: ********************************************************* This is their subsequent emails ******* *. (Coupon Cabin)Feb 7, 2025, 1:31PM CST In looking at your account, I can see that our security systems detected what they deem to be unnatural account activities and subsequently attempted to verify your account. Because these systems were unable to successfully verify certain aspects of your account, it has been flagged for manual verification and moved to our **************** Team, where it can be reviewed and unfrozen. While we are unable to discuss the details of how exactly our security systems work, pursuant to the CouponCabin Terms and Conditions, which you agreed to on Feb. 1, 2025, at 10:11 AM when creating your account, and which you most recently reconfirmed your acknowledgment of on Feb. 4, ***** at 2:45 PM, "...in certain instances you may be required to provide additional information to CouponCabin, including documentary information, as necessary in the sole and exclusive discretion of CouponCabin.

  

  Business Response

  Date: 02/08/2025

  We have systems in place which are designed to protect both our 14 million cash back members, like yourself, and our *****+ cash back partner stores. Account verifications typically take just a few minutes and once verified, accounts are immediately restored. Please note that this information is permanently deleted once verification is complete.

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22914000
  
  I am rejecting this response because:  I have read many complaints where many people gave this important personal information and then had to give more and more info and cannot get the cash back yet.  Everyone that earns cash back  mysteriously had a security breach that requires people to give up this personal information.  If it was an honest security breach it would not happen to every single person, the fact that it does just shows that this company is in the business to collect all this info.  This much info is not needed, I have opened trust accounts with less info.  A copy of both side of the license  or passport or birth certificate, and a utility bill.  Those are the things that are needed to open an bank account in someone else's name. I am sure you can send my cash back gift card that was already approved without me having to be afraid for years because I gave you this info.  It probably would take a click of your mouse.  I would prefer to get my $100 cash back and then I will not use the program any more so you don't' have to worry about my "so called verification"
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 02/10/2025

  In looking at our past correspondence, I can see that in attempt to address your concern about security, we suggested seven alternative documents that you can send in lieu of a state issued drivers license or ID card. We just need one form of acceptable identification and not multiple  Please note that this information is in no way shared or used for any purpose other than this account verification and once the process is complete, all documents are permanently destroyed.  You may submit your documents using the secure "Contact Us" page on ************************.  Please select the "I'd like to verify my account" option, where you will then be able to attach your documents which are then securely transmitted to us.  I've included a link to this page below:
  
  *****************************************************************
  
  Please note that failure to provide sufficient documentation will result in your account remaining in its current, frozen status. Please note that once the proper documentation is submitted and reviewed, we will be happy to immediately process any applicable cash back payments.
  

  Customer Answer

  Date: 02/10/2025

   This is the intrusive list, however, I tried to do it anyway and it says I am denied due to a whole list of possibilities. (By the way ******** says to never share you number with anyone.)  I am 70 years old and know nothing about computers and no one to help me.  I don't know what a vpn , firewall, extensions or a cookies is and never heard of any of these names listed.     Now what can you do for me?   Your requirements make it impossible for me to do anything. It should have been explained that it would too complicated to get my cash back before I spent the $100. What can you do to get me my cash back now?  Ther has to be some type af work around for us seniors who have no clue what you are talking about.

   

  Access Denied
  Error 16
  ******************************
  2025-02-10 19:48:02 UTC
  There are a number of reasons this could be happening
  VPN
  If youre using a Virtual Private Network (VPN) like the Avast Browser, NordVPN, ExpressVPN, IPVanish, TunnelBear, VyprVPN, HMA!, Zenmate, PureVPN, or Puffin, please completely disable your software, wait 1 minute, then reload this page.Note:VPNs interfere with cash back tracking. They must be completely disabled.
  Ad Blocker
  Youre using ad-blocking software like Avast, Adblock, AdGuard, Opera, Proper or Ghostery. Please completely disable this as whitelisting ************************ won't work.Note:Ad blockers interfere with cash back tracking. They must be completely disabled.
  Malicious Browser Extension
  You have a browser extension/add-on installed which is tracking, collecting and/or selling your browsing data (e.g., Honey, WikiBuy, Rakuten Button). If you have an untrusted extension/add-on, please try disabling it and then reloading this page.
  Private Browser
  You're using a private browser like Avast, Tor, Brave, DuckDuckGo, ******* or Opera. We recommend using a traditional web browser like Chrome, Firefox, Edge or Safari.
  Note:Private browsers interfere with cash back tracking. They may not be used.
  
  Outdated Web Browser
  The web browser you're using is outdated. Please make sure your browser is up to date in that it has been updated/released within the last year.
  Firewall
  Youre using a firewall, anti-virus software or have third party cookies disabled. If using Avast, disable Block ad tracking by default and turn off Anti-banner in Kaspersky. If other, please completely disable it.
  Cookies Disabled
  Third party cookies have been disabled on your browser. All browser cookies must be fully enabled in order for cash back to track. Without these cookies, CouponCabin will not receive its commission which is necessary to award cash back.
  Violated Terms
  You have violated one or more of CouponCabin's Terms and Conditions.
  Suspicious Behavior
  Your access has been permanently suspended due to previously detected malicious behavior from the network youre using.
  Coupon Scraping
  Youre working for a competing coupon site and are here to grab our coupons. While this is illegal and can result in criminal and civil penalties, your cooperation may make you eligible for up to a US$50,000 reward.
  Contact Us to learn more about this reward
  
  
  
  
  If none of the above apply and you think you have been inadvertently restricted, let us know.
  
  
                                       Your home                                     Your office                                     A smart phone                                     A public WiFi like a hotel or Starbucks                                     Other (please specify in comments)                                 
  
  
  
  
  
                                       Your home                                     Your office                                     A smart phone                                     A public WiFi like a hotel or Starbucks                                     Other (please specify in comments)                                 
  
  
  
  
  What happened?
  This request was blocked by our security service
  Your IP: **************
  Proxy IP: ************* (ID ***********
  Incident ID: *************************************
  Why am i seeing this?  |  Terms & Conditions  |  Privacy Polic

   

   

  Access Denied
  Error 16
  ******************************
  2025-02-10 19:48:02 UTC
  There are a number of reasons this could be happening
  VPN
  If youre using a Virtual Private Network (VPN) like the Avast Browser, NordVPN, ExpressVPN, IPVanish, TunnelBear, VyprVPN, HMA!, Zenmate, PureVPN, or Puffin, please completely disable your software, wait 1 minute, then reload this page.Note:VPNs interfere with cash back tracking. They must be completely disabled.
  Ad Blocker
  Youre using ad-blocking software like Avast, Adblock, AdGuard, Opera, Proper or Ghostery. Please completely disable this as whitelisting ************************ won't work.Note:Ad blockers interfere with cash back tracking. They must be completely disabled.
  Malicious Browser Extension
  You have a browser extension/add-on installed which is tracking, collecting and/or selling your browsing data (e.g., Honey, WikiBuy, Rakuten Button). If you have an untrusted extension/add-on, please try disabling it and then reloading this page.
  Private Browser
  You're using a private browser like Avast, Tor, Brave, DuckDuckGo, ******* or Opera. We recommend using a traditional web browser like Chrome, Firefox, Edge or Safari.
  Note:Private browsers interfere with cash back tracking. They may not be used.
  
  Outdated Web Browser
  The web browser you're using is outdated. Please make sure your browser is up to date in that it has been updated/released within the last year.
  Firewall
  Youre using a firewall, anti-virus software or have third party cookies disabled. If using Avast, disable Block ad tracking by default and turn off Anti-banner in Kaspersky. If other, please completely disable it.
  Cookies Disabled
  Third party cookies have been disabled on your browser. All browser cookies must be fully enabled in order for cash back to track. Without these cookies, CouponCabin will not receive its commission which is necessary to award cash back.
  Violated Terms
  You have violated one or more of CouponCabin's Terms and Conditions.
  Suspicious Behavior
  Your access has been permanently suspended due to previously detected malicious behavior from the network youre using.
  Coupon Scraping
  Youre working for a competing coupon site and are here to grab our coupons. While this is illegal and can result in criminal and civil penalties, your cooperation may make you eligible for up to a US$50,000 reward.
  Contact Us to learn more about this reward
  
  If none of the above apply and you think you have been inadvertently restricted, let us know.
  
                                       Your home                                     Your office                                     A smart phone                                     A public WiFi like a hotel or Starbucks                                     Other (please specify in comments)                                 
  
  This is the intrusive list I want everyone to be aware of:

  That said, below is a list of acceptable documents that you may alternatively submit to fulfill our identity and residency verification requirements; we need one document from BOTH the Identity and Residency sections.
  Identity9
   
  State-issued Drivers License/ID Card
  U.S. Passport or Passport Card (valid with the complete date of birth)
  Certified Copy of a State-issued Birth Certificate (*************, only)
  U.S. **** with Valid Passport
  Naturalization Certificate (N550/N570)
  Citizenship Certificate (N560/N561)
  U.S. Citizenship and ******************** (USCIS) Forms:
  I-551(Permanent Resident Card)
  I-571 (Refugee Travel Document)
  I-766 (Employment Authorization Card)
  I-797A (Notice of Action Status Change)
  I-94 (Arrival/Departure Record) with Valid Passport 
  Please note that any identity document provided must contain your full name, as listed on your CouponCabin account, and must be verifiable. To be verifiable, it must be possible to contact the issuing regulatory authority to confirm the authenticity of the document.
   
  Residency
   
  Utility *************** water, refuse, telephone land/cell, cable or gas, issued within the last 90 days)
  Tuition Invoice/official mail from college or university, dated within the last 12 months
  Credit Card Statement from ****, Mastercard, Discover or ****************
  Canceled Check (cashed within the last 90 days)
  Deed/Title, Mortgage or Rental/Lease Agreement
  Insurance Policy (homeowner's or renter's issued within the last 4 months)
  Certified College/University Transcript
  Medical Claim or Statement of Benefits (from private insurance company or public/government agency, dated within last 90 days)
  Official mail received from a State, County, City, Village or a ************************* (which must include first and last name of applicant and complete current address), such as:
  Jury Duty Notice (issued within the last 90 days)
  Selective ***************************************************************************** Statement
  Supplemental Security Income Benefits Statement
  Voter Registration Card
  Pay Stub or Electronic Deposit Receipt
  Pension or Retirement Statement
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 02/10/2025

  You may either reply to any of the emails you had with our Customer Success team or just click the link below and use the provided form:

  *****************************************************************

  Please note that a ******** ID is not an acceptable form of identification for account verification.  Please submit a driver's license, state-issued ID or passport.

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received my check today from coupon cabin and want to thank you for all your help.  They would do nothing until you got involved.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested coupon cabin to close my account and delete my personal information but they refused.

  

  Business Response

  Date: 02/07/2025

  I can see that you deactivated your account on February 5th. I can confirm that your account is now fully closed.

  Customer Answer

  Date: 02/08/2025

   
  Complaint: 22903756
  
  I am rejecting this response because: While I am glad to hear that my account was closed, still coupon cabin has not confirmed that my personal information has also been deleted as I requested. Thanks. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 02/10/2025

  Hello.  CouponCabin does not offer full account deletion unless required by law. Therefore, your account is not eligible for deletion at this time.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22903756
  
  I am rejecting this response because: Coupon cabin is retaining my personal information against my will and permission. I will hold Coupon cabin legally responsible if my information falls victim on a data breach!
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was deactivated due to suspicious activity they asked for me to verify my account by providing my license ( front and back) . I provided that and they then asked for another proof of identity. The list included many personal documents. I sent them my utility bill with the account blacked out. They wouldnt accept it because with the account redacted. I was told they will not pay out the $75 I am owed . I have had this account for years and my address has not changed. The collecting of this personal identifying information is highly inappropriate for a coupon website. 

  

  Business Response

  Date: 12/28/2024

  CouponCabin is a completely free service that provides its members with substantial cash back rewards for clicking links and making online purchases. That said, CouponCabin has systems in place which are designed to protect both our **********+ cash back members, like yourself, and our *****+ cash back partner stores. In part, it's because of these systems that CouponCabin can offer such INCREDIBLE cash back offers, like $100 back on $100 orders, that you just can't find anywhere else. Account verifications typically take just a few minutes and once verified, accounts are immediately restored. That being said, since the name on the documents that were submitted did not match the name listed on your CouponCabin account, further documentation is needed in order to verify your account. If you're uncomfortable sending us your state-issued photo ID, there are seven other documents that you can use to verify your account. Please note that this information is in no way shared or used for any purpose other than this account verification and once the process is complete, all documents are permanently deleted.

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22726331
  
  I am rejecting this response because I did send my state issued id front and back as requested which was rejected . In terms of the name, ******* is my maiden name and ******** is my married name. I have had my coupon cabin account for many years and my address where checks are sent has never changed. The harvesting of unredacted personal documents is highly inappropriate. Additionally, I already received this generic response directly from Coupon Cabin prior to contacting BBB.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 12/31/2024

  Unfortunately, in order for us to release any cash back, we must first verify your identity by verifying documentation which shows the name and address as-shown on your CouponCabin account.  These documents can not be altered or manipulated in any way.
  
  As outlined in the CouponCabin terms and conditions that you agreed to multiple times, "As a condition precedent to earning and receiving any payment of Cash Back, you will need to provide the information necessary to set up your account and process any payments, which includes your name and valid mailing address in *****************... in certain instances you may be required to provide additional information to CouponCabin, including documentary information, as necessary in the sole and exclusive discretion of CouponCabin. Such documentary information may include but is not limited to state-issued drivers licenses or other government-issued photo identification documents, and/or utility bills or other proof of residency documents."
  
  Please note that this information is in no way shared or used for any purpose other than this account verification and once the process is complete, all documents are permanently destroyed. You may submit your documents using the secure "Contact Us" page on ************************. Please select the "I'd like to verify my account" option, where you will then be able to attach your documents which are then securely transmitted to us. I've included a link to this page below:
  
  *****************************************************************
  
  Please note that failure to provide sufficient documentation will result in your account remaining in its current, frozen status. Please note that once the proper documentation is submitted and reviewed, we will be happy to immediately process any applicable cash back payments.

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14th I was able to get a $75 cash back on $75 spent on Hobby Lobby. I followed ALL guidelines given and read the rules closely. Soon after making the purchase correctly through Hobby Lobby, I was given the $75 from Coupon Cabin with a 90 day waiting period to cash out. I have email proof of this. As soon as I received this email, my account was locked due to suspicious behavior. I had to submit personal info (ID) through the help desk to open my account back up and then could only receive my cash back through check. Very annoying but not a deal breaker. A couple of weeks later, I check my account and the $75 is no longer shown as pending. After contacting customer service again, I was told Hobby Lobby had taken the money back and that Coupon Cabin could not ask why and had no clue why. I was offered $3 cash back for the inconvenience. A far cry from the $75 that I was owed. Even if I return all hobby lobby items now, I spend a ridiculous amount on shipping just to receive this cash back after winning the promo. The company will say that their guidelines say you may not get the cash back but this is ridiculous. This company is a scam and should shut down. I will be attempting to contact Hobby Lobby myself and look into taking this further if nothing is done.

  

  Business Response

  Date: 12/03/2024

  CouponCabin is a completely free service that provides its members with substantial cash back rewards for clicking links and making online purchases. We only get paid when you get paid so we're on your side here and we, too, wish there was more we could do to get your order credited for the both of us.  We know how frustrating this is, but please understand that we're on your side here.

  The store which you ordered from reversed CouponCabin's commission for your purchase, this is done at their discretion for which CouponCabin has no influence. The two most common causes for a reversal are if a coupon or promo code is used from any source other than CouponCabin (this includes promo codes that are given to you at time of checkout by the site itself) or if your shopping cart was not completely, 100% empty when you clicked on our link. Reversals like this also generally happen when an order, for any reason, is in any way modified, returned, cancelled, exchanged, out of stock, damaged in shipping, or has a price adjustment, or if a payment method is declined/changed/rerun or the order was picked up in a store. If an item is pre-ordered or backordered, cash back will be reversed as well. In addition, if you purchased three or more of the same item, cash back will be reversed. Again, please know that we note that we're on your side here since we didn't get paid for your order either.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whom It May Concern:I am writing to file a complaint against CouponCabin due to an invasive and unnecessary request for personal information, which raises concerns about privacy and security.On November 15, 2024, I received an email from CouponCabin stating that in order to reopen my account, I must provide a photo (not a scan or copy) of the front and back of a state-issued drivers license or other government-issued photo ID. Additionally, if the address on my ID is not current, I must also submit a utility bill from the last 90 days as proof of residency.I find this request to be excessive and inappropriate for a cashback program, especially considering that I have not been informed of any specific reason for the account verification process. The company has not provided adequate justification for this requirement, and I am concerned about how my sensitive personal information will be stored, used, and ultimately disposed of.Efforts to seek clarification on this matter have been met with vague responses, and CouponCabin has not provided an alternative method of account verification that does not involve exposing sensitive documentation. This lack of transparency and flexibility is troubling, especially as it places unnecessary burdens and risks on their customers.I am seeking the following *************** clear and detailed explanation of why this level of documentation is required.2.An assurance that my data will be handled securely and deleted permanently after use, with evidence of these processes in place.3.Implementation of alternative, less invasive methods for verifying accounts.I hope that by bringing this matter to the BBBs attention, CouponCabin will reevaluate their policies and adopt a more customer-friendly approach to account verification.I would also like to receive the full amount of cashback on my account that I am due to receive.Thank you for your assistance in resolving this issue.Sincerely,****

  

  Business Response

  Date: 11/15/2024

  CouponCabin is a completely free service that provides its members with substantial cash back rewards for clicking links and making online purchases. That said, CouponCabin has systems in place which are designed to protect both our **********+ cash back members, like yourself, and our *****+ cash back partner stores. In part, it's because of these systems that CouponCabin can offer such INCREDIBLE cash back offers, like $100 back on $100 orders, that you just can't find anywhere else. Account verifications typically take just a few minutes and once verified, accounts are immediately restored. If you're uncomfortable sending us your state-issued photo ID, there are seven other documents that you can use to verify your account. Please note that this information is in no way shared or used for any purpose other than this account verification and once the process is complete, all documents are permanently deleted.

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22560643
  
  I am rejecting this response because:
  
  

  This reply is the exact same message that you sent me in our initial email exchange. You did not address my specific concerns or the core issue I raised in this complaint.
  
  
  I have repeatedly asked for a clear, specific justification for why sensitive personal documents (such as a state-issued ID, utility bills, or passports) are required for account verification in a cashback rewards program. CouponCabin has refused to provide any explanation beyond referring to their generic terms and conditions, which is inadequate and concerning.
  
  
  I strongly believe these practices are misleading and potentially predatory, as they entice customers with cashback offers only to deny access to their accounts and demand sensitive information without justification. Their refusal to provide a transparent response raises red flags about the security and privacy of my information.
  
  I respectfully request the BBB to follow up with CouponCabin and encourage them to provide a meaningful response that directly addresses these concerns.
  
  A summary of when you will be able to reactivate my account, WITHOUT your repeated copy-paste responses.
  A detailed response providing what lead you to believe my account needed to be closed, WITHOUT copied and pasted messages that you provided me before or that you provided to other CouponCabin users who faced the exact same problem caused by you.

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 11/18/2024

   As outlined in the CouponCabin terms and conditions that you agreed to multiple times, "As a condition precedent to earning and receiving any payment of Cash Back, you will need to provide the information necessary to set up your account and process any payments, which includes your real name and a valid mailing address in *****************...in certain instances you may be required to provide additional information to CouponCabin, including documentary information, as necessary in the sole and exclusive discretion of CouponCabin. Such documentary information may include but is not limited to state-issued drivers licenses or other government-issued photo identification documents, and/or utility bills or other proof of residency documents."
  
  Also, in an attempt to address your concern about security, we suggested seven other documents that you could send in lieu of a state issued drivers license or ID card. Please note that this information is in no way shared or used for any purpose other than this account verification and once the process is complete, all documents are permanently destroyed.  You may submit your documents using the secure "Contact Us" page on ************************.  Please select the "I'd like to verify my account" option, where you will then be able to attach your documents which are then securely transmitted to us.  I've included a link to this page below:
  
  *****************************************************************
  
  Please note that failure to provide sufficient documentation will result in your account remaining in its current, frozen status. Please note that once the proper documentation is submitted and reviewed, we will be happy to immediately process any applicable cash back payments.  Again, all submitted documentation is permanently deleted after a verification is complete.
  

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22560643
  
  I am rejecting this response because:
  I am requesting for BBB Intervention in m complaint against CouponCabin.
  
  Thank you for forwarding CouponCabins response to my complaint. However, their reply is, once again, a copy-and-paste of the same message they have sent me repeatedly throughout this process, both via email and in this BBB complaint thread. This response fails to address my specific concerns or provide any meaningful resolution.
  
  
  I have asked CouponCabin for clear, specific justification for their demand for sensitive personal documents (state-issued IDs, utility bills, passports, etc.) in order to reopen my account, which was flagged after I followed their cashback programs rules. Instead of explaining why this level of personal information is necessary or how it relates to the verification process, CouponCabin continues to refer me back to their generic terms and conditions.
  
  
  This lack of transparency is highly concerning. Their refusal to engage in meaningful dialogue about their processes raises significant red flags regarding the security of my personal information and the legitimacy of their business practices. Furthermore, their repetitive, non-specific responses show a lack of good faith in resolving this matter.
  
  
  I respectfully request the BBB to intervene and hold CouponCabin accountable by:
  1.Encouraging them to provide a detailed and transparent explanation for their demand for sensitive personal documents.
  2.Investigating whether their practices align with ethical business standards and consumer privacy protections.
  
  
  I believe their actions may mislead consumers and potentially put them at risk of privacy violations or identity theft. I urge the BBB to take this matter seriously and assist in reaching a resolution.
  
  
  Thank you for your time and attention to this matter
  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using coupon cabin as a friend told me that they had a better program than other online/app based cash back programs. I had an account that I rarely used in the past but decided that I would give it a shot. I did all the bonus plan items such as add the extension, sign up for the app, read their 11 best list, etc. I placed my first order using the member bonus coupon for $100 off $100 at Hobby Lobby. I was having issues logging in so I tried resetting my password - which wouldn't work. I emailed customer service and they responded that it was fixed - it still wasn't working. I received a response from ***** *. Vice President of Customer Success saying the issues I was having was resolved. I responded that they were not and then got the response that they deactivated my account because of violations. I am assuming the violation is that I logged on through my ******** account when my email wasn't working - but it still took me to my same account. Although this is a great program to have it is only great if it works and is not the hassle that it has become for me. I have spent hours trying to problem solve this because it does appear that this is a better program than others - but it has gotten to the point of just being ridiculous.

  

  Business Response

  Date: 10/12/2024

  CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cash back as possible; it’s how we’re able to offer such incredible cash back offers, like $100 back on $100 orders, that you can’t find anywhere else. In addition, we make sure these few rules are prominently highlighted across the site when using our cash back program. That said, when accounts are identified as trying to circumvent these rules, we have no choice but to close those accounts.
  

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22410813
  
  I am rejecting this response because:

  Whatever happened with the account happened in error. I DID NOT try to claim the coupon twice. Which even if that was the case, this is such an aggressive approach. Coupon Cabin originally responded to me that they had fixed the errors and that my account was good as evidenced in the attached screen shot of the response from Kerry P., VP of Customer Success.  It was only after that when I tried to log on and it didn't work that I went through Facebook. When I did that I was able to log in and saw that the coupon was still available which lead me to believe it had not been activated. I also saw that I had received less than $2 cash back for that purchase and not the $100.  This also lead me to believe that the coupon had not been activated. It is very concerning whenI researched my issue that others have had similar experiences.  My main concern is that Coupon Cabin then tells you that your cash back that has not been redeemed is also forfeited.  Which I then assume that Coupon Cabin claims. I have family members who work in affiliated marketing and consulted with them on this practice. It is not a common practice for a company to do this to customers. I don't understand why they can't simply resolve this rather than have to go through BBB and possibly a legal route to rectify this situation. 
  

  The communication from Coupon Cabin is a canned response that upon my investigation I have seen almost word for word on other customer complaints. If they have an executive committed to Customer Success - I would think they would be trying to solve this problem that customers are having. 

  
  Sincerely,
  
  Tammi Nelson

  

  Business Response

  Date: 10/14/2024

  As mentioned, our security system identified both your account ([email protected]) and computer network (Internet Protocol (IP) address: 66.41.144.239) as severely violating the terms and conditions that you agreed to multiple times including when establishing your CouponCabin account. Please note that due of the severity of your violations, under no circumstances can your account be reinstated.
  
  Under these terms and conditions, which you agreed to on Mar. 10, 2018 at 8:49 PM when creating your account, and which you most recently reconfirmed your acknowledgment of on Oct. 11, 2024 at 9:01 AM, while multiple people who use or share the same computer network/IP address may have their own CouponCabin accounts, only one account per computer network/IP address may redeem cash back offers marked as having limited quantities for "Members Only." Because two accounts shared the same computer networks and both claimed offers marked for Members Only, as per the CouponCabin terms which, again, you have repeatedly agreed to, the cash back in your account was completely forfeited. That said, as a courtesy, we adjusted your cash back to the standard cash back rate.

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22410813
  
  I am rejecting this response because:
  Multiple accounts did not share this IP address. I simply logged in from my email which wasn’t working, so I subsequently logged into the same account which showed the same cashback balance as my email account. This was the exact same account for one person, not multiple people in my home. I am the only person that would log onto my account. I don’t see two accounts . There is one account created using this IP address. I actually contacted CouponCabin for technical assistance. If I was violating policies, why would I reach out For help and point out that I logged in through Facebook and my email which again is the exact same account.and why did I receive a response from Keery P that all was good. It wasn’t until after that that my account was deactivated. It seems that other customers have had the same problem when trying to use the members only coupon which I am a member so I’m not sure why I can’t use a members only coupon. 
  

  I am expecting my cash back for the Hobby Lobby hundred dollars as well as the cash back that was forfeited, I am uncertain of how you distinguish this as a severe violation of your policies. If that’s the case, I’d hate to see what you do to people that actually try to manipulate the system. Please respond with how I can expect to receive the cash back that  That I earned.

  Sincerely,
  
  Tammi Nelson

  

  Business Response

  Date: 10/16/2024

  We can verify that the two accounts below have used the same computer network/IP address to claim and redeem coupons marked "For Members Only" which, as stated is a violation of the CouponCabin Terms & Conditions for which you have agreed to multiple times.

  tam****[email protected]
  chadntam****[email protected]

  Please note that both accounts above were created under the name: Tammi Nelson
  

   

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22410813
  
  I am rejecting this response because:
  

  The email chadntam****[email protected] is not associated with me or any person in my family.  I have never seen this email and I don't know anyone named Chad.  It could possibly be a neighbor?  The only email that I used to access the account was [email protected] and I logged in through Facebook when my direct email did not work. 

  
  Sincerely,
  
  Tammi Nelson

  

  Business Response

  Date: 10/17/2024

  While we are not able to speculate on who the second account may be, we can confirm that this second account used the same computer network to claim a coupon marked as being for Members Only as your account did.  As such, multiple accounts using the same computer network which claim coupons marked for Members Only is a violation of the CouponCabin terms and conditions.

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22410813
  
  I am rejecting this response because:
  

  The second account does not belong to me. We do have neighbors around us and I don't really understand why I am being held accountable for an account that is not mine. This is a flaw in your policy.  Not on the user end.  I have read other complaints that people have been told that emails that are not associated with them have been the cause of their deactivation.  Where is the Customer Success here? I have not benefited in anyway from this - rather it has caused so much frustration on my end. I can understand it being a severe violation if I benefited in any way from some kind of second login - which now see that was not mine anyways. This whole time I was thinking it was my Facebook login that caused the issue. I am willing to fight for the consumer rights on this issue so that others don't continue to encounter the same frustration and brick wall.  There is an issue with your IP address policy and how emails not even associated with customers are being led to customers being accused of violations unfairly. 

  Sincerely,

  
  Tammi Nelson

• Initial Complaint

  Date:10/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used CouponCabin to make a purchase from ************ recently. The purchase took place on 9/27/24 and the entire transaction was handled through the CouponCabin app. My wife and I were shopping for snow pants for our toddler and found we could claim a deal from CouponCabin for $75 off a $75 purchase. This was a Members Only offer and I was apprehensive to use since Ive been burned on this in the past with CouponCabin but I thought this time I will watch every step and ensure Im following the rules completely. I claimed the offer, then immediately proceeded to complete the purchase through the CouponCabin app without leaving it and made the purchase successfully. Then came the follow up. I noticed I didnt get a credit from CouponCabin for the $75 purchase and I followed up within a couple days. I was then told I didnt qualify for the offer because my purchase had some other promo code or other companys discount (which is untrue). My ******** purchase shows no coupons were applied and no promos were exercised. In the following days I reached out many times to CouponCabin(CC) to resolve the issue and they mainly told me it was my fault, ******** said the purchase wasnt completed correctly and I was out of luck. I asked to speak to Columbias contact to find out what what wrong, and was denied by CC and told I wasnt allowed to talk to them. ** claimed they received no commission on the purchase although they had all tracking info since it was completed through their app. Something has to be flawed on their end since I used their app and followed all rules to a T. I need help in rectifying this issue and I would like to receive the $75 I was promised in the Member Only promo.

  

  Business Response

  Date: 10/08/2024

  Please note that CouponCabin does not offer an unconditional promise of cash back. We receive a commission for orders that are successfully tracked back to CouponCabin, and we then share this commission with members in the form of cash back. If a store does not pay us our commission, for any reason, we will not be able to credit cash back.  In speaking to our store contacts about your order, they informed us that your order was credited to a different website and not to CouponCabin.com. Like us, I'm sure you'd love to know who got credit for your order, but Columbia has a strict policy of not sharing this information with us. I'm sure you're frustrated, but please understand that we're on your side here in that CouponCabin did not receive our commission for your order either (and we sure wish that we would have).

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend and I both had $150 pending in cash back from CouponCabin. I cannot view the exact date that we were supposed to receive our checks in the mail because they deactivated both of our accounts. I live in a different address than my girlfriend and on numerous occasions when I visited her apartment we would look at CouponCabin deals just for fun and sometimes we even decided to indulge in their coupons. One time my girlfriend decided to make a purchase from Macys for $150 to receive $75 cash back from CouponCabin. A few days later I thought that it was a good idea and while at my girlfriends house I decided to redeem the same coupon. So we both redeemed this coupon at the same address but on completely different accounts. A few weeks before we were supposed to request our cash back checks, amounting in a total of $300 ($150 each because we both made multiple coupon redemptions) our accounts were locked and we had to contact coupon cabins support team to unlock our account. I contacted the support team and despite asking them multiple times why we cannot redeem a coupon on the same IP address with different accounts, they did not give me an answer. They offered $8 as a compensation and said they would deactivate both our accounts indefinitely. So in total we spend over $600 to be able to redeem the $300 cash back that we were promised, but they would not and did not hold up their end of the deal. Nowhere in their terms and conditions does it state that different users/accounts cannot be in the same apartment or make orders on the same IP address. It just doesnt make sense and when I concretely asked them this, they did not answer and kept saying they can only offer me $8. We spend a ridiculous amount of money in the hopes that we would also save money on these purchases. It is not right and my girlfriend and I are still really upset about this. I can provide both our IDs and even the support email chain.

  

  Business Response

  Date: 08/05/2024

  CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cash back as possible; its how were able to offer such incredible cash back offers, like $100 back on $100 orders, that you cant find anywhere else. In addition, we make sure these few rules are prominently highlighted across the site when using our cash back program. That said, when accounts are identified as trying to circumvent these rules, we have no choice but to close those accounts and remove the invalidly earned cash back.

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22090774
  
  I am rejecting this response because: the response does not address my issue at all. I am saying that their terms and conditions do not justify what has happened in my situation. No where in their terms and conditions do they say that different accounts cannot be in the same location to redeem coupons. They are simply trying to make this situation go away with words that have no meaning behind them. I deserve my cash back and my girlfriend does as well. We had $300 pending in cash back and this is inexcusable. We have friends and family members who have done this exact same process, used and redeemed coupons in the same apartment and location and they have received their cash back checks and their accounts were never deactivated. This is an unacceptable response and holds no merit. Please ask them to show you where it is written in plain terms that my partner and I cannot use the same coupon at the same IP address. It does not make sense at all and it actual defers business and flat out misleads consumers. My girlfriend and I have been scammed of a little over $300 and they are trying to dispute this on false claims. Please look into their terms and conditions and you will see that there is nothing that states different accounts cannot be in the same location to redeem discounts. Thank you. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/05/2024

  Under these terms and conditions, which you agreed to multiple times, while multiple people who use or share the same computer network/IP address *** have their own CouponCabin accounts, only one account per computer network/IP address *** redeem cash back offers marked as having limited quantities for "Members Only." Because two accounts shared the same computer network and both claimed offers marked for Members Only, as per the CouponCabin terms which, again, you have repeatedly agreed to, the cash back in your account was completely forfeited. That said, as a courtesy, we offered to adjust your cash back to the standard cash back rate for which you declined.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22090774
  
  I am rejecting this response because: this still makes absolutely no sense. What difference does it make if I went home that day and redeemed the coupon instead of redeeming the coupon at my girlfriends house. Its two separate verified accounts. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/06/2024

  Since $150 back on $150 orders is an offer you can't find anywhere else on the internet, there are limited quantities of these offers available.  In fact, only 10 of these $150 offers were made available.  As such, the use of these offers are limited to one per computer network/IP address. By you and your girlfriend using the same computer network across both of your accounts to claim and redeem these offers is a violation of the terms of this offer which, were very clearly posted and for which you have repeatedly agreed to.  As such, due to this Terms violation, the invalidly earned cash back was revoked.