Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Alliant Credit Union has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Alliant Credit Union

      11545 W Touhy Ave Chicago, IL 60666-5000

      BBB Accredited Business
    • Alliant Credit Union

      7505 E. 35th Ave. #3-385 Denver, CO 80238

    Business ProfileforAlliant Credit Union

    Credit Union
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 43 Customer Reviews

    Customer Complaints

    191 complaints closed in last 3 years

    76 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/2004

    Years in Business: 88

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Alliant Credit Union has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Alliant Credit Union

        11545 W Touhy Ave Chicago, IL 60666-5000

        BBB Accredited Business
      • Alliant Credit Union

        7505 E. 35th Ave. #3-385 Denver, CO 80238

      Headquarters
      11545 W Touhy Ave, Chicago, IL 60666-5000
      BBB File Opened:
      2/17/2004
      Years in Business:
      88
      Business Started:
      10/1/1935
      Business Started Locally:
      10/1/1935
      Business Incorporated:
      6/9/2008
      Accredited Since:
      4/1/2004
      Type of Entity:
      Corporation
      Business Management
      • Ms. Colleen Bjerkness
      • Mr. Norm Buchanan, Vice President
      • Member Engagement Office
      Contact Information

      Principal

      • Ms. Colleen Bjerkness
      • Mr. Norm Buchanan, Vice President

      Customer Contact

      • Member Engagement Office
      Additional Contact Information

      Fax Numbers

      • (773) 462-8791
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      191 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/26/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Alliant FCU defamed me. They have reported me to Checksystems for "account abuse" without cause. This is defamatory and untrue. Further they have reported an unpaid balance of $20 which is also wrong. I am prepared to contact the **** CFPB, **** and state AG office. I will also reach out to an attorney if this is not fixed with in 7 business days.
      Read More

      Customer Reviews

      43 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      RA M

      1 star

      06/18/2024

      Random $1,000 charge on my banking account. I've never worked with this bank, don't know who made the payment and find it ridiculous they took payment from a company checking account without running a background check on the individual. Apparently you can just open an account with them by giving them a random account # and they wont hassle you to confirm any security questions! THIS IS A GREAT BANK FOR CRIMINALS!!!

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.