Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/10/25 I deposited $5000 USD by wire transfer. I received an email from someone called *** that due to suspected fraud they would close my account and return my money. I never received an explanation of that decision and since Strike abruptly closed my account I had no way to communicate with the company. $4734.46 was returned. However since Strike closed the account before I could buy Bitcoin, they should not have taken the $264.54. The resolution I am requesting is refund of that remaining $264.54.

  Business Response

  Date: 03/14/2025

  Thank you for the opportunity to respond on behalf of Zap Solutions, Inc. d/b/a Strike to complaint ID #********, submitted by ****** ***** (the Complaint).  In her Complaint to the Better Business Bureau (BBB), Ms. ***** alleges that she deposited $5,000 to Strike, $4,734.46 was returned to her after her account was closed, and she is requesting that Strike refund her the remaining the difference.

  Strike believes that additional facts around ******************** will help clarify why the amount Strike returned to her was not the full $5,000 she initially deposited.  According to our records, Ms. ***** created a Strike account on January 4, 2025 and agreed to Strikes Terms of Service (*****************************************).  On February 10, 2024, she deposited $5,000 via wire deposit and on February 14, 2024 paid a $39.19 fee to convert those funds into bitcoin ($4,960.81 / ?**********).

  When Ms. ***** attempted to send this bitcoin off of the Strike platform on February 14, 2024, Strike restricted her activity.  This was due to Ms. ****** prior response on a wire questionnaire that was being guided by a third-party and previously stating that she did not want to send bitcoin off the Strike platform (but then trying to do so).  Had Strike not restricted Ms. ****** activity, it is possible she could have lost funds due to a fraud or a scam.  As a result, Strike restricted Ms. ****** account. 

  ********************** converted Ms. ****** bitcoin back to U.S. Dollars (subject to a fee), and the remaining balance was returned to the linked bank account.  The reason why the amount returned to her was not the original $5,000 she deposited was due to conversion fees (US dollars to bitcoin and bitcoin to US dollars), exchange rates, and a wire return fee. 

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an unresolved issue involving Strike and ***************, in which $5,000 of my funds have not been returned despite multiple attempts to resolve the matter.On January 8, 2024, my Strike account was unexpectedly closed. I received an email from a Strike representative named Ash, but I was not provided any explanation for the closure. I immediately responded to the email and requested that my funds be returned to my *************** account. However, to this day, my funds have not been returned.Ash directed me to contact my bank, which I did. When I spoke to ***************, they informed me that Strike has possession of the funds and must return them. However, Strike has not taken any action to process the return, and *************** has also failed to take responsibility for resolving the ********* this point, both entities are failing to acknowledge possession of my money, and my funds have essentially vanished with neither company willing to assist me. I am seeking immediate intervention from your office to investigate and ensure that my funds are rightfully returned.I have attached a detailed letter outlining my attempts to resolve this issue for your reference. Please let me know the next steps in addressing this matter.

  Business Response

  Date: 02/07/2025

  Please see attached letter in response to the Complaint. 

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded Strike on my phone and tried to put money on it. then realized strike took more than desired, I contacted strike and they closed my account. Now they are refusing to send my money back to me and the bank that sent the money to them has since closed for fraudulent activity cause by *************************.

  Business Response

  Date: 01/31/2025

  Please see the attached letter in response to the Complaint. 

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22877505
  
  I am rejecting this response because: there is no way I should send a 300 apple card to ******* **** to get my funds back from strike.    I had already previously paid them $750 in apple cards and never received my funds from them   .  I believe ******* **** is a scammer.   Please have strike aka zap solution send my money back at 16305 SE *************************************; thank you
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/07/2025

  Strike has no affiliation with "******* ****" and Ms. ******* may be subject to a potential impersonation scam, as we do not return customer funds via ***** gift cards.  To the extent Ms. ******* believes she is the victim of a scam, Strike strongly recommends that she report it to her local authorities. 
  
  Strike also refers Mr. ****** back to our original response with respect to the remaining $6,535.49 balance she holds in her Strike account.  As noted in our response letter, given that the current bank account that is linked to her Strike account is closed, ********************** needs a new bank account to be able to send the funds to.  Ms. ******* can login to her Strike account, re-verify her identify for security purposes, and add a new bank account.  Once those steps are complete, she can withdrawn her $6,535.49 balance to that new bank account.  If she has any questions or needs assistance to complete this process, Strike's Customer Support team is available to assist.
  
  

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22877505
  
  I am rejecting this response because:
  Thank you.   I have been pulling teeth with this outfit and feel that they are not ethical.   I had asked them to send me a check with my funds, but they responded that the bank money was drawn from must recall the funds.  That was *************** and I no longer have that bank as they have closed me for fraudulent activity. I would like funds mailed to me at *************************; Rd,  Renton WA  98058-9504.   Thank you. Kareena Beckner 

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/10/2025

  Strike strongly disagrees with Ms. ********* allegation that it has acted in an unethical manner; Strike has responded to Ms. ********* complaint to the BBB in timely manner and provided specific instructions to Ms. ******* about how to claim the remaining balance in her account.  
  
  Strike understands that Ms. ******* no longer has her *************** account and that such account has been closed.  That is why Strike has instructed Ms. ******* to login to the Strike app to link a new bank account to her ********************** account.  Once she does so, as explained in Strike's responses to her Complaint, she has the ability to withdraw her funds to that new bank account.  Given the third-party scam Ms. ******* has experienced, Strike believes this is the most secure way to ensure Ms. ********* funds are safely returned to her.  As noted in our prior responses, if Ms. ******* has any questions or difficultly with this process, Strike's support team is available to assist her. 

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22877505
  
  I am rejecting this response because:
  I still have not received my refund
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/19/2025

  Zap Solutions, Inc. (dba "Strike") refers the BBB and Ms. ******* back to its prior responses.  For the safety and security of her funds, Strike has provided clear instructions to Ms. ******* to facilitate the refund of her remaining balance.  **************** completes those steps, Strike will promptly process her refund.  Strike's Customer Support Team has attempted to contact Ms. ******* by telephone unsuccessfully to assist her and resolve this matter.  She can reach out to Strike's support team for assistance at ********************************************************** or request phone support by following these instructions: ***********************************************************************************************************;

   

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22877505
  
  I am rejecting this response because: 

  I have not received anything yet.

  
  

  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was victim to a scam going back to may 2024, con got me to use strike app to wire over $10000 over several different transactions. I figured based on the nature of crypto i have no recourse for most of that. Move to December 2024 and Jan ************************************************************** the strike app and then i wanted to withdraw some *** and they asked about a previous wallet address - i explained to them what happened and they replied, sorry we are closing your account cutting my ability to even log in anymore to get information on how to tell my bank i need the recent deposits reversed. Based on all the other complaints it sounds like these people are just another criminal enterprise. Which oddly has 1000s of positive ratings on the play store. I can't find all the amounts in my records and since they closed my account to CTAsses I can't get the rest of the information.500+2000+1750+1800+3500+800+500+950+1200+500+250  

  Business Response

  Date: 01/21/2025

  Dear BBB, 

  Attached please find a letter on behalf of Zap Solutions, Inc. (dba "Strike") in response to Complaint 22822540. 

  Thank you for the opportunity to respond.  If you have any questions, please let us us know. 

  **** *******
  General Counsel
  
  

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got the app strike. It was recommended to me. I was sending bitcoin actually to ***** for a payment but it wouldnt wouldnt work for me so I texted ***** and he said give me your password etc. and he said hed try it and I dont know if its sent or not but I ended up getting a text back from them through STRIKE that they were questioning the ** address because it said somewhere I dont know ***** somewhere ***** and I said everything was fine and then all of a sudden I get these text through STRIKE that said were not letting it go through. It was $1200 and they were checking everything out and then I kept asking them and then they said youve done wrong things on our app and were shutting were closing your account, so I kept sending them you know doing support for them and I keep getting the same answer your emailing with the wrong email and I kept explaining it to them and I havent heard anything so they have my $1200 and they havent told me why they shut my account down. They just said I didnt follow their rules, but Ive never done it before so I dont know what the rule is and I also have like $89 in cash in there too, so I have these emails from them. All they did was close the account and not tell me why. I cant get into the account and they still have my money.

  Business Response

  Date: 12/17/2024

  Better Business Bureau,

  Please see the attached letter from Zap Solutions, Inc. (dba Strike) in response to Case # ********.

• Initial Complaint

  Date:08/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a large amount of Bitcoin From this company and they had the nerve to take the money from my account and close my account with them and tell me I cant have the funds and the funds will be with them until..... What is wrong with these people and this can't be legal I've only gotten very quick and rude emails and from this company I'm going to the *** after this complaint Send my money back to my account or send my ***

  Business Response

  Date: 01/16/2025

  Please see attached.

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have.been charged $50 from my purchase with them and was told I will not have the access to the Bitcoin I bought until June 12th!! That is ridiculous and unfair. Their advertisements within their a** states that the transfers will be and can be accessed quite soon after purchase. I would never have initiated a transfer of $50 for my bank account with them for a purchase of Bitcoin if I knew that I had to wait over 2 weeks to even have access to it. My bank is sucked in the funds so why does no one have access to it for 2 weeks? I want that $50 return to me immediately. I would no longer like to do business with this company. I feel like their claims are too entice users to spend money that they can then use for the two weeks that they say it takes to settle for whatever they choose I don't know longer believe in their business morals or practices.

  Business Response

  Date: 06/10/2024

  Please see attached letter response to Complaint #********, submitted on behalf of Zap Solutions, Inc. dba Strike.

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid R35k into strike over a week ago. Support told me they got the money but refuses to apply it to my account. It is impossible to reach anybody at the company as I have tried every support platform there is. This is a fraud company that stole all my money.

  Customer Answer

  Date: 03/27/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fell victim to a crypto investment scam and lost ********* USD, money was transferred from my Strike account and I reached out to Strike for assistance or reimbursement since I hold them liable for failing to protect me and comply with AML and CTF regulations, by allowing transactions to go trough while pattern was obviously indicating to a "Pig Butchering" scam as described by ******. I have received no response from them apart from the fact that they are investigating, please urge Strike to give me a proper response, based on my request and allegations.

  Business Response

  Date: 12/28/2023

  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond on behalf of Zap Solutions, Inc. d/b/a Strike to complaint ID #********, submitted by ********************
  
  Please see attached our response to this complaint. 
  
  Sincerely,
  
  /s *********************
  
  *********************
  General Counsel
  ************************************

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 21045554
  
  I am rejecting this response because: 

   

  Thank You for extending this email portal to provide The BBB additional 2 .pdf letters to humbly reject the response i received on 1/4/24 from
  Zap Solutions, Inc. d/b/a Strike to complaint ID #********, submitted by ********************
  
  
  i, *******************, have attached 2 response .pdf letters that have been sent to Zap Solutions **** d/b/a Strike in the last 3 weeks regarding my dispute with them
  that i feel is not being addressed in the spirit of cooperation to resolve this matter.  
  
  
  This case involves 7 transactions from my account with "**********************"all to the same address which i thought was my account and it turned out that the customer service of the destination address was providing me and therefore Strike the wrong or fake deposit address i thought was my own.  
  
  
  Please see the attached two .pdf letters of which i am waiting for further understanding and response from Zap Solutions, Inc. d/b/a Strike to complaint ID #********, yet i have not received anything after sending the first "Strike Dispute" letter previously sent to BBB and now totaling 3 letters.
  
  
  Sincerely,
  
  
  *******************
  ***************
  ***************
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/24/2025

  Please see attached. 

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get verified through this company for several days now and they keep denying me saying that "your request was denied as we were unable to authenticate your account. The account verification process is based on an assessment of different qualifications. Due to compliance reasons, we are unable to provide further information. Our customer support team can only confirm that we sent this message and assist with technical issues only." I gave them everything that they requested... My birth date, social security number, a picture of the front and back of my driver's license with my correct address and they still want to tell me I did this two times and finally the third time what I had wrote you that was quoted in the quotation marks was the last thing they told me telling me that I cannot sign up because my credentials don't match and that's a bold-faced lie ?? I could be making mad money right now with this company and they're going to deny me the ability to do so that could be a million dollars right there in my pocket through them and that really makes me mad and they owe me for denying what is rightfully my opportunity to do so ??????

  Business Response

  Date: 05/19/2023

  Hello,

  Please see the attachment below from our Legal Team and let us know if any additional information is needed.

  Thank you.

  *****************************

  Strike Customer Support