Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Family Dollar has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFamily Dollar

    Discount Stores

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1533 W Chicago Ave, Chicago, IL 60642-5237
    BBB File Opened:
    1/28/2010
    Years in Business:
    19
    Business Started:
    1/1/2005
    Business Started Locally:
    1/1/2005
    Business Management
    • Ms. Julia Figuroa, Site Manager
    Contact Information

    Principal

    • Ms. Julia Figuroa, Site Manager

    Customer Contact

    • Ms. Julia Figuroa, Site Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/29/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    On September 29, 2023 my fianc and I walked into the Family Dollar not even a half of a mile from out house to go get a few things, like we always do at least 4-6 times per week. We usually have our 2 younger kids with us when we go but this time they had just left to go spend the weekend with their "******", their Grandma, my mom. Since walking out the doors of that store I am extremely grateful that they were not with us. We couldn't put our finger on it, but we did notice something right away after walking in that store. Usually when we go into that store the whole environment of the store is upbeat & fun, if that makes sense. Now when we walked in it just made us want to turn around and walk right out the front door. After walking around for a few minutes, trying to decide on what we should get since we were on a major budget, we noticed that a plain clothed young man kept following us around and watching our every move, He didn't even try to hide the fact that he was trying to watch us. That was the first time EVER that anyone in that store had watched us like that. That alone was enough to offend us a little, seeing as how we had NEVER stolen anything from that store in our 3 years of living there. We decided to wrap up our shopping but had realized we forgot to get a 2 liter so we left our kart by the beginning of the second isle, where that same young man was that was literally breaking his neck to watch what we were doing. While we were towards the back of the store, I had my fianc reach into my purse and fetch me my wallet since I didn't want to have to search for it while we were up at the register, he picked us out of the whole bunch of people that were in there because we were white, I have no doubt about that and like I said had offended us A LOT making us feel like we were stealing when we definitely weren't. This guy wasn't even in a uniform or anything.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.