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Business Profile

Ecommerce

Cleverbridge
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 29 Customer Reviews

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Review Details

  • Nikolaus J

    Date: 08/22/2023

    Charge multiple times per month. Can't even cancel either I tried to cancel 3 separate times even got emails confirming my subscription was cancelled but was still charged for the month

    Cleverbridge

    Date: 08/24/2023

    Hi ********,

    Thank you for message. We are sorry for any inconvenience. I was able to locate your order history and can confirm all subscriptions to EaseUS have been cancelled from all billing. You have been refunded on August 22nd and have received email confirmation. If you have any questions about your account, please contact us at: *********************************************.

    Thank you!

    -******

  • ROBERT R

    Date: 08/17/2023

    Unhappy with the company's refund request. It took several attempts to get it filed. When I did get it in; it was for the wrong refund. The transaction of February 15, 2023 was successfully refunded (Thank you). However; the transaction of August 3, 2023, has yet to be resolved. The same product, the same dollar amount. How many of the SAME software products did/do I have? How many auto-renewals do I have to cancel on a product I no longer use!

    Cleverbridge

    Date: 08/18/2023

    Hi ******,

    I received your request for a refund, and I wanted to let you know that your refund was processed today, August 18th. Our records confirm that the refund has been completed successfully. You will receive a confirmation email by the end of the day.

    Please note that it can take up to 5 business days for your refund to reflect on your account.

    Thank you for your business and please let us know if you have any further questions or concerns.

  • Chandinho S

    Date: 07/07/2023

    This worse company ever thief no one should work with them I just got blocked for something that I bought not a subscription I bought nexus 4 from them and I bought the drill drums by mistake and I tried to cancel through PayPal and didn't want my money back and had to filed with PayPal and got my money back and mad they blocked my nexus 4 that I pay for it scam how you're cancel something that I bought crooks I am getting a lawyer and take them to court crooks I am so passed of how u gonn cancel and booked me from my stuff that paid for

    Cleverbridge

    Date: 07/11/2023

    We apologize for the experience. cleverbridge is an e-commerce partner to many online software and digital subscription companies. The order for Nexus4 XP: Drill has been refunded by PayPal in the full amount on June 28, 2023. Please contact our customer support team if we can be of further assistance or need the downlink link to reinstall your Nexus 4 at: ***************************************************

  • Gary S

    Date: 06/28/2023

    I have used the cancellation link at the bottom of my original order email as instructed. When answering any questions, except technical problems, on the feedback screen, I get an error message, "Something went wrong, please try again." When answering the feedback screen question, "I'm having technical problems," it goes to a technical screen. On that screen it has a link that says, "Cancel anyway", which doesn't work at all. I have tried doing these steps on two different systems. I get the same results. I logged in to my account and there is not an option to cancel my subscription. It appears that the company is avoiding cancellations.

    Cleverbridge

    Date: 07/03/2023

    Hi,I am sorry to hear that you encountered issues with the cancellation form. Ive cancelled all upcoming automatic renewals for your subscription as you requested. You will not be billed or charged again for WinZip. Youll receive a separate email shortly confirming the cancellation for your records.Please let us know if theres anything else we can do for you, you can email us by logging on to our support page at ********************************************* and we will immediately assist you, we will ensure we learn from your feedback.Best regards,

  • connie e

    Date: 06/06/2023

    This company is fraudulent . I requested a refund and I have not heard from the company. Very poor customer service . Never respond to my inquiry. This is a shame someone likes to steal your money. It looks like this company has no shame in their game.

    Cleverbridge

    Date: 06/06/2023

    Hi ******,

    Thank you for contacting our support team. I have reviewed your order details and see that you purchased Surfshark on April 13, 2023. I apologize that you were not able to receive the assistance you needed when reaching out to Surfshark directly.

    To assist you with your request, I have reached out to request a refund for your purchase on your behalf. Please note that this process may take up to 2 business days.

    If you have any further questions or concerns, please do not hesitate to contact our support team at:

    *********************************************

    Thank you - ******

  • Noam G

    Date: 05/04/2023

    This company steals from its customers. My card was charged 3 times for a single purchase. When I asked for a refund on two of the payments I was told to wait. I waited. I inquired again and was told to wait. I waited. I inquired again and was told to wait. I waited. I asked them to please refund me again. I was told they needed confirmation that they would be able to refund the money they were taking from my card. I told them I could clearly see the money was gone and I needed it back to buy groceries for my family, they told me to wait. I asked them to etransfer me the money if they couldn't have the charge reversed. They told me they couldn't, they would be able to send me an international money order but i would have to pay processing fees out of my refund. I told them i would accept that as long as they paid the processing fees as the error was theirs and not mine and i was just looking to get the money stolen from my account back. They didn't acknowledge that request and told me to wait. I'm still waiting. This is a fraudulent company.

    Cleverbridge

    Date: 05/31/2023

    Hi Noam, 

    We would like to apologize for any inconvenience you may have experienced. We have checked our records, and we can confirm that your refund was issued on May 1, 2023. We also noticed that you have one paid order for PowerDirector 365. If, for any reason, you no longer wish to use this product, we would be happy to assist you with the refund process. Please feel free to contact our support team at: https://support.cleverbridge.com/hc

    Thank you.

  • peter a

    Date: 03/19/2023

    I think its a scam.. Used to ************** password manager. No luck

    Cleverbridge

    Date: 03/20/2023

    Hi *****,I see you did purchase a subscription to steganos password manager on 3/19/2022. You had also purchased the same software back on January 7, 2023 and was valid for a year from that date. If you did not mean to make this purchase or need assistance please contact us directly at ********************************************** we will be happy to help you.

  • Reinhold K

    Date: 11/28/2022

    I had canceled a software update in 2012 and it was renewed last week.

    Cleverbridge

    Date: 12/07/2022

    Cleverbridge provides e-commerce solutions to many software publishers and does not make any software.For security and privacy reason, please reach out to our customer support team if assistance is needed regarding your software subscription cancellation. We will be happy to assist.https://support.cleverbridge.com/hc/en-us

  • Leslie N

    Date: 11/07/2022

    Horrible customer service. They handle "back office" functions for several prominent web sellers (e.g. WinZip etc) They make it almost impossible to contact a person in their organization about a problem, or to cancel a renewablwe subscription. I would never again buy anything from a seller who uses them.

    Cleverbridge

    Date: 11/15/2022

    We apologize for your experience. We did not have a record that this customer had contacted ********************** directly for any help. Please contact us if we can further help with your software purchase at:https://support.cleverbridge.com/hc/en-us

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