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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am urgently writing to address errors on my credit report caused by the disclosure of my personal information to credit bureaus, which has resulted in significant financial and emotional distress.Under 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to be kept confidential.Additionally, according to 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not given.The discrepancies associated with ESB HARLEY DAVIDSON CR have negatively impacted my financial situation and require immediate correction.Moreover, compliance with 15 USC 1666(b) is crucial, as it prohibits creditors from treating credit card payments as late under specific conditions.For your reference, here are my account details:Account Number: ******************I request a thorough review of my account, immediate correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,*************************Business response
07/08/2024
HDFS has mailed its response letter to Mr. **** on July 8, 2024. Due to consumer privacy protection requirements, we are unable to share our response with the Better Business Bureau.
Thank you,
HDFS Consumer Complaint ManagerInitial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased a Harley-Davidson motorcycle in 2019, I have been making payments for almost 5 years, I only have two payments left, all this time I have been paying online, they changed it so you cannot pay online anymore, there is no way to make my final two payments since I don't know my account number since I do not receive papers statements, I do have a mailing address to mail payments to, but how do I know it's going to get credited to my account since I cannot write my account number on my check.. they do not answer the phone, I have tried many times, being on hold for 30 minutes and they never answer the phoneBusiness response
07/17/2024
HDFS has mailed its response letter to ************** on July 9, 2024. Due to consumer privacy protection requirements, we are unable to share our response with the Better Business Bureau.
Thank you,
HDFS Consumer Complaint ManagerInitial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Harley Davidson today gave me another call said that I have three intents behind when I by! They have been taking slot of my money for payments and big double payments! I was told by a representations this ***** at 1;47om that I was three payments behind! I do t k is if this is scams buf need to get this situated again today! Something is wrong with these calls im receiving! I was told a representative u SAUD I wanted to surrender my bike without it being behind or back payments not applied! Please someone reach out to me! The number is *********** and they took another payment again and said four days later Im three payments behind! Please someone reach out to me.Business response
06/21/2024
This complaint is for payment disputes with Harley-Davidson Financial Services and not HDMC.
Can we have this transferred over?
*************************
Manager - Technical Service
HARLEY-DAVIDSON MOTOR COMPANY
*********************************************************************
Mobile ************
Business response
06/26/2024
HDFS acknowledges receipt of ************** complaint. We anticipate mailing ************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify ************** of the fact directly.
Thank you,
HDFS Consumer Complaint ManagerCustomer response
06/27/2024
Complaint: 21878163
I am rejecting this response because: I tried to fix this over and over and Im getting new people everyday calling me dayjng Im three months behind and on top of that I watch a rep just throw over hundred dollars late fees right after I made a payment then called me and said you are still three months behind
This payment dont show on my account and it was paid just like the two western union payments last year and I had to call them to get the statement. I dont want to wait till thirty days because they just told me Anson Monday I was over thirty days late and I paid over 4000 to this account this year and wasnt behind! I have a recording back in January and March with a supervisor and then calls was recorded just like mines. I have to get this solve there are two many things going on with my account. Saturday a supervisor said it to they do t see how my account was behind at all. When you guys offer an extension they add that on right away and my bike sat more than it is on the website then what they tell you over the phone! I keep screen shots with payments ale en online! The lady told me online payments dont be caught up but the dates shows the dates on them and I still get late fees
Sincerely,
*************Business response
06/28/2024
HDFS has mailed its response to ************** on June 28, 2024. Due to consumer privacy protection requirements, we are unable to share our response with the Better Business Bureau.
Thank you,
HDFS Consumer Complaint ManagerInitial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been struggling financially, and Ive had to make a few payments late to this company even though I called and attempted to get extensions, they refused to provide any kind of assistance whatsoever but continued to call me for payments, even though my bankruptcy clearly states they are not supposed to Call and ask for payments. Even though its been a nightmare of a struggle I continue to honor my loan with them since its such a low payoff left. Recently in May I received a call from a ********* who is a supervisor with this company asking for a payment we could not seem to Agree and I could not really understand her so I called in and spoke to a different supervisor name ********, who said she would review the phone call with *********. We also made an arrangement and agreement that if I scheduled a payment, she would move the month of **** payment to the back of the loan, and I would not have another payment due until June. I question this because this is something that has been refused to me on three or four separate months from *********. She clearly stated that she was a supervisor and had the authority to do this. I once again asked if she was sure if she said she had the authority to extend maze payment to the end of the loan I agreed, and the payment was made with money. I really did not have to spend and about a week later I get a letter in the mail from Harley Davidson Financial Services **** stating they could not extend maze payment. It was now due and I would have a late fee on top of Junes payment being due. Now I called in and requested a manager get involved and review the conversation between me and ******** so they could hear her being matter-of-fact about **** extension. Several times during conversations with *********. She stated I could bring the bike back and turn it in. that is not an option and this is what I told them. It seems to me like they are really trying hard to get this bike from me, I have not heard back from anyoneBusiness response
06/13/2024
HDFS acknowledges receipt of ****************** complaint. We anticipate mailing **************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify **************** of the fact directly.
Thank you,
HDFS Consumer Complaint ManagerInitial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Multiple calls and harassment request of a bill adjustment with no help calls day to day leaving voicemail threats of lawsuit even though I am paying causing emotional distress and anxiety.Business response
06/10/2024
HDFS acknowledges receipt of Mr. ******* complaint. We anticipate mailing **************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify **************** of the fact directly.
Thank you,
HDFS Consumer Complaint ManagerInitial Complaint
05/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Harassment! I start receiving about 10 to 15 calls a day after the day my payment is due.I get rude calls from the company staff one day after the payment is due and continue to get these calls everyday until I make my payment which is always a few days late because of my pay period.Business response
05/17/2024
HDFS acknowledges receipt of Mr. ********* complaint. We anticipate mailing ******************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify ******************** of the fact directly.
Thank you,
HDFS Consumer Complaint ManagerInitial Complaint
05/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Harley Davidson Financial Services refuses to expedite the lien release on an account that I have satisfied, in full. Their claim is they are not willing to do anything other than what they deem as "policy" In a world of expeditious electronic communications; there is no reason they cannot provide the lien release in a timely manner.Note that they have acknowledged the account is 100% satisfied so there is no question as to the stratus other than a lack of proper business transactional conduct.HD Financial charges fees for everything they do including electronic payment processing fees; they engage in practices that not equal or fair and should be held accountable as such.Business response
05/17/2024
HDFS acknowledges receipt of ************ complaint. We anticipate mailing ********** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify ********** of the fact directly.
Thank you,
HDFS Consumer Complaint ManagerInitial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have paid off my loan through this company and sold the vehicle and they refuse to give me the title still in a reasonable time. The people in the call center have zero information and wont let you speak to a supervisor about your issues.Business response
05/10/2024
HDFS acknowledges receipt of ****************** complaint. We anticipate mailing **************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify **************** of the fact directly.
Thank you,
HDFS Consumer Complaint ManagerInitial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
HDFS is calling me at least 5 times a day over being late on a payment Im not even 30 days lateBusiness response
05/09/2024
HDFS acknowledges receipt of Mr. ******* complaint. We anticipate mailing **************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify **************** of the fact directly.
Thank you,
HDFS Consumer Complaint ManagerInitial Complaint
05/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 4/3/2024 Harley Davidson Financial Services performed a hard inquiry on my credit. Experian, TransUnion and Equifax without my written or verbal authorization. Upon opening an investigation with The Consumer Financial Protection Bureau,Harley-Davidson immediately removed the inquiry from Experian,however the inquiries remain on TransUnion and Equifax. Harley Davidson refuses to delete those in addition to Experian.Business response
05/03/2024
HDFS acknowledges receipt of ****************** complaint. We anticipate mailing **************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify **************** of the fact directly.
Thank you,
HDFS Consumer Complaint ManagerCustomer response
05/06/2024
Complaint: 21654300
I am rejecting this response because:
Sincerely,
***************************
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