Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice on 4/25/2025 and was given no resolution. They took two payments of $161.00 out of my account. Still have no resolution after about a week.

  

  Business Response

  Date: 05/01/2025

  Hello there,

  So sorry to hear you were having some trouble! I sent in a response this morning to address the issue. To summarize, we were able to confirm that an advance was sent twice to your account on 4/18. This is why you saw two charges for the payment. To share some context, there was a small bug in our system that was allowing customers to request duplicate advances. While we know that you did not intent to request two advances, the system initiated the second payment to correct the mishap. The issue has since been fixed and you should no longer be affected by this bug. 

  I was able to send you ***** points to help you request your next advance. We truly apologize for all the confusion on this. If you need further clarification or more details, please feel free to follow up in the email I sent you. 

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23265892
  
  I am rejecting this response because:

  5000 points doesnt satisfy the fact they they took out $161.99 twice and cause me $105 in overdraft fees. I have also had an issue with the company before where I paid back the advance and then my account got deleted so I couldnt access an advance. It took them almost a month to get my account fixed. I will be speaking to a lawyer and would like my account deleted completely from the system 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been borrowing funds from H33**3238**3333333133H for couple of months never had a complaint I realize there are fees that apply however last transaction I borrowed 200 and along with fees Bank pulled ****** on April 18th and I noticed it was not showing up on the App so I emailed them along with attaching bank information showing them that the funds pulled with no response from anyone April 23 2025 they pulled 20 from my account few hours later 20 I emailed them asking what was going on then the next day 5.00 more and few hours 5.00 I got worried and talked to my bank and stopped pull until I could get it straightened out and speak with someone however today 4/25/25 they pulled From my sons joint account which I NEVER SIGNED HIM UP FOR THIS ****** so he can&#**;t Make his rent payment now and he doesn&#**;t know what is happening I just want our money refunded especially my son he had nothing to do with My hardship

  

  Business Response

  Date: 05/01/2025

  Hello there,

  So sorry you had some issues with our app. I was able to send in a response via email to address this issue. To summarize, it looks like we sent $200 twice on 4/6. We already received one payment of $216.99 on 4/18 for one payment. We also collected $60 for the second payment which leaves $140 due on the account. We were able to exclude any delivery fees for the second payment. 

  We experienced a small bug in our system that allowed you to request 2 advances on 4/6. After you made one payment, the system initiated the payment for the second payment to correct the mishap. Once the payment of $140 is collected, you will no longer be affected by this bug. It has since been resolved. If you have any further questions, please don't hesitate to respond to the email I sent you. I truly apologize for the experience you had on our app. I was able to send over ***** points to help you request a new advance once the payment is made. 

  Best ************************************************************** Team 

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had originally pulled an advance for ****** plus fee for ******.I paid the advance back as per invoice on on 4/12/2025 and payment cleared my bank on 4/14/2025. Klover then processed a second ACH on 4/14/2025 in which that transaction also cleared my bank on the 4/14/2025. I have contacted customer service thru email on numerous occasions since 4/15/2025 and my response is they need time to work on it. My last email was from Magie on in 4/23/2025 who requested some time to resolve this matter. I still have not heard anything back. I want a refund for the second ach that was not authorized.

  

  Business Response

  Date: 05/01/2025

  Hi there,

  I apologize for the delay in response! We have received an influx of requests and have been doing our best to get back to everyone in a timely manner. Please know that I have refunded both payments of $108.49. These funds should be back in your account within 3-5 business days. I have also sent over ***** points since I understand we took longer than expected to get back to you. If you have any additional questions, feel free to respond directly to the email I sent over. 

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I would like to remove the negative remark against Klover.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive used Klover for a couple months and everything has been fine but today I noticed they double billed my account. I immediately reached out and Ive gotten no response. Ive tried to chat several times and again received no response. When Ive contacted them previously they always responded quickly so Im concerned with them not responding and again taking double of the amount out of my checking account.

  

  Business Response

  Date: 05/01/2025

  Hello, 

  I apologize for the delays with responses. My support team has been backed up with requests recently. I have sent in a response via email to address this issue. To summarize, it looks like $300 was sent twice on 4/13. This explains why we have collected the payment twice. To give you some context, there was a small bug in our system that allowed customers to request advances twice. While we understand that you did not intend to request funds twice, the system collected the second payment to correct the mishap. The bug has since been fixed and you will no longer be affected by this issue. 

  I was able to send over ***** points to help you request your next advance. Please feel free to follow up in the email I sent over if you have further questions. 

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a dispute that I started with Klover through their help chat on April 2nd 2025. They claimed that I did not pay back a loan but I provided bank statements showing that I did. I got no response from them, I check my bank account this morning and saw Klover withdrew 35$ and again for 5$. I have not had an active subscription with them for months. They are not reviewing the first claim and are still taking money from me it has been 22 days since I requested a correction from them. No one wants to help me and now they are taking my money.

  

  Business Response

  Date: 04/28/2025

  Hello, 

  So sorry to hear you were having some trouble! I saw that you had an open chat request with us and I sent in a response to give as much context as possible. To summarize, on 2/21, $150 was sent to your account twice. We already received one payment of $161.99 on 3/5, however, the second payment is still due. I can see that you already paid $40 on 4/24 which leaves a remaining balance of $110. There was a small bug in our system that allowed some customers to receive duplicate advances. We were able to attempt the collections on your account excluding delivery fees so the total payment for the second advance is $150. The issue has since been resolved and you will no longer be affected by this bug once the payment is complete. Please refer to our conversation via chat for more details. I truly apologize that you were affected by this bug. 

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22/2025 Klover took ****** out of my bank account when I did not have fund, messages on their website say they do not take funds if theyre not available so thats a lie, this also charged me a 35$ overdraft fee ontop of it I lost my job, I tried to reach out to Klover support for help but you never get a real person just an AI bot, no help or solution ever.

  

  Business Response

  Date: 04/28/2025

  Hello there,

  I understand how concerning unexpected fees can be, and I appreciate you bringing this to our attention. After reviewing your account, I can confirm that our records do not show any overdraft fees charged by Klover. I see that funds were available when we initially tried to collect the payment. A hold was placed for the $266.48 and your bank approved the transaction. When your bank allowed the transaction, other charges may have been pending as well. As described in our ************ some financial institutions allow a charge to go through, even if you don't have enough money. I highly advise revisiting your bank settings to locate a way to prevent you from being charged for overdraft fees.  
   
  Additionally, if you can anticipate that you will not have enough funds to make a payment, you can request a payment extension to further prevent any overdraft fees. Please visit our *********** to learn more on our requirements for payment extensions. 

  Thank you,
  Magie
  Klover ****************** Team 

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23238971
  
  I am rejecting this response because:

   

  you dont make it easy to actually get support or make these changes you say you can. I tried multiple times and you have an AI response for everything probably even including the response here.

  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was charged for a membership when I never once enrolled I only linked my bank account because you guys asked me for it for my profile I never put down my card or did a free trail I uninstalled the app and now you guys are charging me even though I never once used it for an advance I would like my money back and the account deleted please

  

  Business Response

  Date: 04/28/2025

  Hello,

  So sorry to hear you were having some trouble. I checked our records and it looks like you linked your debit card on 3/5/2025. When you link your debit card, there is an option to enroll in our membership program. It looks like you entered the free trial then were charged for the membership this month. No worries, I sent a refund for the $4.99 and cancelled the membership. The funds should be back in your account within 3-5 business days. I also disabled the account to prevent you from reactivating the membership again. Since the refund is still being processed, I am not able to close the account yet. I will be sure to close the account once the 5 business days have passed to confirm that you have received your refund. 

  Furthermore, please know that a membership can always be cancelled in app or you can reach out to customer support to cancel the membership for you. Please do not hesitate to follow up with us if you have any further questions. 

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an advance back in 2022 for ***** I believe. I tried closing the app recently and was told I couldn't due to balance from 3 yrs ago. You've got to be kidding me. So they sent me invoice for PMT and I haven't heard from klover in 3 yrs. They won't close my acct

  

  Business Response

  Date: 04/23/2025

  Hi again,

  I believe we just spoke about this issue via email yesterday. It looks like you have an outstanding balance of $82.99 from 5/6/2022. In our conversation, we informed you that a Klover account cannot be closed if there is an outstanding balance. Please know that I have disabled the account, however, the payment can still process if the bank on file is still active. I did offer the option to make the payment via online invoice and you agreed to take a look at it. Since you already confirmed that you will not be making a payment at all, we cannot close the account. The invoice is available until 4/28/2025, in case you change your mind. It appears that disabling the account is the best option I can provide. 

  Thank you,
  Magie
  Klover ****************** Team

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23234163
  
  I am rejecting this response because: it's been 3 yrs and it says they don't ask for past balances. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep taking money out of my account even though I am going through financial hardship through no fault of my own. They are unwilling to work with me and sent a very nasty email during an extreme mental health emergency. For every ten dollars that I put in my account, they take it, leaving me unable to feed myself. I have already cancelled my membership. I want nothing to do with you people anymore. You have ruined my life.

  

  Business Response

  Date: 04/21/2025

  Hello, 

  I'm so sorry to hear the situation you are in. I checked your email history with us and I see the agent you spoke to was not able to able to stop your payment. Please know that this is a standard procedure on our end. Once you request an advance, you are responsible for making the payment on the given date. We do offer payment extensions once a month, as long as we are notified 2 business days before the payment is due. We highly advise that you ask for a payment extension if you are in a tight situation again. Just to share - our system will collect your payments in increments if funds are detected. This is why you saw $15 being deducted as soon as you transferred funds into your account. 

  For now, I have sent over a refund for the $15 that was charged on 4/20. You can expect these funds to be in your account within 3-5 business days. As a courtesy, I have also stopped the payment from being processed. Please know that this is not an option that is typically offered, but I was able to make an exception. If you would like to complete the payment and resume normal use of advances, please reach out to our support team so that we can set you up with an online invoice. If you need any further assistance, please do not hesitate to ask for a manager when reaching out to support. 

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment has been debited from my account and gone through. On app still shows processing. Contacted them more than 24 hours ago. And have gotten no response. Would like to get another advance, but cant and probably wont now . Its been 3 business days and no updates! No this was not an ACH it was with a debit card..Also still.missing points from completed tasks over 4 days ago no resolution. Chat feature does not work.

  

  Business Response

  Date: 04/21/2025

  Hello, 

  So sorry you were having some trouble on our app. I checked your account and I see that the payment has been updated in the app on 4/18 and you were able to request a new advance. Please know that it can take 1-3 days for payments to be reflected in the app. Also, I see you mentioned that you were missing points for completing tasks. I was able to respond to an open email with you and ask for further details on the points you are missing. Please be sure to respond with as much information as possible. 

  Thank you,
  Magie
  Klover ****************** Team