Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company deducted 2.49 from my account and I NEVER signed up for there service. They have no customer service line to report anything. Now I have to replace my card for fraudulent charges.

  

  Business Response

  Date: 04/17/2025

  Hi Diamond, 

  I checked our system with your information and I am seeing that an account was opened on October 2021 with your email and phone number. When your debit card was linked, the membership was activated. No worries, I cancelled that membership and sent refunds for the charges of $2.49. Those funds should be back in your account within 3-5 business days. Also, to prevent you from getting charged again, I disabled your account. 
  It looks like you did reach out to us via messaging recently. I sent in a response, if you have any additional questions, feel free to follow up with me in that thread. 

  Thank you,
  Magie
  Klover ****************** Team

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Klover Support,I am writing to express my concern regarding a recent charge of $50 that was withdrawn from my checking account today, April 11th, as repayment for a cash advance. My next payday is not until Friday, April 25th, and I did not authorize repayment for todays date. I am unsure why the repayment date was set to the 11th, as that is not aligned with my pay schedule.This early withdrawal has unfortunately left my account completely empty, and the funds were allocated for essential expenses, including medication and groceries. I am requesting that the $50 be refunded as soon as possible and that the repayment date be updated to April 25th to reflect my actual payday.If this issue cannot be resolved promptly, I will have no choice but to file a chargeback with my bank to recover the funds.Please let me know how this can be addressed quickly.Thank you for your attention to this matter.

  

  Business Response

  Date: 04/15/2025

  Hello,

  So sorry to hear you were having issues with a payment. I checked your account and I see that your payment date was set to 4/11/2025. Please know that payment dates are given to us by your bank. When you acknowledge and sign off on the advance, you are taking responsibility for the payment on the date we provided. Unfortunately, we will not be able to send a refund for the partial payment of $50. The system will try to collect the remaining funds if they are available.

  Also, I see that you have not requested a payment extension with us. Please know that we are able to extend your payments once a month. We will need a 2 business day notice to move your payment if you are in a tight situation again. Please feel free to check out our *********** article for more information on payment extensions: How do I change or extend my payment date? 

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Klover refuses to revoke authorization to my bank account with full or partial ACH payments which is required by law when requested. Klover states requests must be made 3 days prior to payment date which becomes null and void once the original payment date has passed. This revocation of authorization applies to future ACH withdrawals and not prior.

  

  Business Response

  Date: 04/14/2025

  Hi ****,

  So sorry you were having trouble on our app. It looks like you requested a revoke authorization on your account on 4/8. The payment was due on 3/13 which is why your request was initially denied. Please know that our Terms and Conditions state that we require a 3 business day notice to be able to successfully process your revoke request. 

  On 4/9, I ended up making an exception to our policy to revoke authorization to your bank account. I can confirm that you have not been charged and will not be charged for the payment that was due. No further action is needed on your end. Please feel free to follow up via email if you have any further questions. 

  Thank you,
  Magie
  Klover ****************** Team 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went today April 7th, 2025 to cash out my points for an ****** gift card. I looked at the app and the Cash Out button was no longer showing. I reached out to klover support for help and sent numerous emails to ask why the cash out button was not available. They go to inform me that they are about to discontinue the Amazon Cash Out feature. I asked them many many times if they could honor my points and send me my Amazon gift card since I am a Disabled Veteran and I worked so hard to build my points up by taking offers and referring friends. I have over ****** points which is a $122 or more gift card. I do not know why they wouldn't honor my points when my wife had just used her points Sunday night to get her Amazon gift card. I do not feel like it is fair to suddenly stop a feature without warning. I spent many sleepless nights and mornings tryin to watch video ads and build my points up so that I am able to order toilet tissue, paper towels and other household items i need since I am on disability and only get paid once a month. I have bragged to many friends about Klover. And I just never thought they would be so heartless to not honor my many points I have for a gift card. I even asked them if they could compensate me in some kind of other way and I have yet to hear from them. This is no way to do business. Not at all.

  

  Business Response

  Date: 04/14/2025

  Hi ******,

  So sorry you were affected by this change. The Amazon cash out feature is no longer available for customers as of 4/7/2025. This explains why you were not able to cash out your points. I am seeing that you have 64,935 points in your account. We are happy to make an exception and cash out these points for you just this time. Please know that right now, the total cash out amount will be approximately $26, not $122.

  I see that you had an open email request with us and a manager will be reaching out to you shortly to get those points cashed out. This will only be a one-time courtesy and we will not be able to cash out points for an Amazon gift card in the future as that feature no longer exists in our app. 

  Best ************************************************************** Team 

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payment has been debited from my account and gone through. On app still shows processing. Why? Contacted them more than 24 hours ago. And have gotten no response. Would like to get another advance, but cant and probably wont now . Its been 3 business days and no updates!!!! ??????

  

  Business Response

  Date: 03/31/2025

  Hi there,

  So sorry you were having some issues with a payment. I checked our records and I am seeing that the payment was collected via ACH which takes up to 3 business days to update in the app. This tends to happen when the system is not able to pull funds at midnight on your payment date which was 3/25. Some customers tend to get paid later in the day which I believe might be the case for you. Since we attempt to collect at midnight and the funds were likely not available yet, this may be why the system opted to collect the payment via ACH. While you may see that a payment was collected in your bank account, if it is being collected via ACH, it will update in the app on the third business day. I apologize if that was not clear in the dashboard. If you have any further questions, please do not hesitate to send us an email. I am glad you were able to get through and request an other advance on 3/28. 

  Thank you,
  Magie
  Klover ****************** Team 

   

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested an advance got it with no issues, paid it back a few days later. Now it looks like I cant even log in or access my account. I paid back the advance so Im missing out on money now.

  

  Business Response

  Date: 03/26/2025

  Hi ****,
  
  We've received your message and we're so sorry for any inconvenience this may have caused you. After looking into the account under ********************************************* we can see that you were able to request successfully again on 3/25/2025. This is great, I'm glad it worked out. Please note, after repayments it can take three business days for the system to update your payment before you're able to request again. Also, if your bank or debit card becomes unlinked, you won't be able to request. It looks like the banking information was relinked on 3/25 which in turn led to you being able to request. 
  
  Again, I'm so sorry for any inconvenience. If you have any additional questions or concerns, please don't hesitate to reach out to us at ********************************************************************. 
  
  Kindly,
  Klover Support

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This entire business is built on the convenience of quick pay when youre in a pinch. Im currently in an -86 dollar pinch. No warning whatsoever that it takes days for the approval process. I get paid in two days. So not until after you go through the entire process of signing up do I realize how useless this service is to me. Naturally I want to delete my account before I get charged 4.99. I cant cancel my membership until approval. There is no number to call and only an email claiming to be open m-f, only to get an automated response saying it could take days for a real response. I could delete my account, but there is no information telling me that will ensure I dont get charged 4.99. So Im left to wait unsure. This whole thing seems shady to me and done purposely slow so that they can get 5 dollars out of someone who clearly cant afford it. Bad business practice. If anyone is reading this DO NOT USE THE SERVICE. I just want to ensure I will not be charged for a service I will not use.

  

  Business Response

  Date: 03/25/2025

  Hi *******,
  
  We have received your complaint and we're so sorry that you're not happy with your experience with the app. Please know that we always strive for our customers to have a great experience. With that being said, after further investigating, we found that the account under *********************************************** has been deleted from our system. There is no longer an account populating under that email address. We can also confirm that there is no active membership associated with this email address. It looks like you requested to delete your account in the app, and as a result, the account and membership were deleted. 
  
  Again, my sincerest apologies for any inconvenience you may have faced within the app. If you have any further questions please don't hesitate to reach out to us at ********************************************************************. 
  
  Kindly,
  Kayla
  Klover Support

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suppose to receive an advance from the companies app Klover. I never received this du to an issue in their system. I reached out to them multiple times about not being charged for the advance because I never received it. I was assured I would not. On the day the advance was due they took the money. This was on February 21 I have reached out multiple times and have gotten no where on getting my refund it is now one month later. I was told I would receive a refund in 1-3 days its been 30

  

  Business Response

  Date: 03/27/2025

  Hi *****,
  
  We've received your complaint, and we're so sorry you're experience this issue. Our team strives to provide a great customer experience. After reviewing your account under *********************************************, and I can see that the original refund was sent out on 2/21. It looks like the refund did fail. This can happen if the card was locked when the refund was attempting to deposit. After contacting our tech team, we were able to issue another refund to you as of 3/26. Please allow 3-5 business days for the refund to fully process and deposit into your BancFirst account. We recommend making sure your debit card is not locked so that the refund can successfully process back to your card on file. Again, we apologize for the inconvenience that this has caused you. 
  
  If you have not received your refund after 5 business days (4/2/25), please feel free to reach out to us at ************************************** so that we can further assist.
  
  Kindly,
  Klover Support Team

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they have repeatedly charged me for an account i dont have access to. it says my account is closed and yet they keep charging me. i want a full refund

  

  Business Response

  Date: 03/21/2025

  Hi Ashyla,
  
  We've received your complaint, and we're so sorry that you're not happy with your experience with the Klover app. At this time, please note that the account under ********************* is still open due to an outstanding payment due from 6/13/2022 in the amount of $5. If you need assistance making this repayment, please reach out to us directly at *************************************** Once the payment has cleared, we can close the account. In regards to your previous membership fees, I have cancelled the membership on the account under ********************* and refunded all of the past membership charges in the amount of $19.95. Please allow 3-5 business days for the refund to fully process and deposit into your account. 
  
  We apologize for any inconvenience this has caused. If you have any further questions or concerns, please feel free to reach out to us at ***************************************
  
  Kindly,
  Klover Support Team

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 6th. I had a cash advance. I asked for a second repayment date as the one I gave then was not my payday. I have hit a financial wall with 140 dollars to live on for 8 days. They took 95 dollars out of the 150 I owe. I have 9.60 left to live on. I begged and asked. I saw in my bank last night at 10pm CT they took it out. They NEVER STATED THAT ON THE WEBSITE. IT SAYS THE 7TH. I WANT A REFUND AND HAVE IT TAKEN OUT ON A DAY THAT I CAN AFFORD. I HAVE ASTHMA SEVERE AND CANNOT BUY MY MEDS, PUT GAS IN MY CAR OR GROCERIES.

  

  Business Response

  Date: 03/12/2025

  Hello there,

  I checked your communication history with us. It looks like you agreed to move your payment date from 2/11 to 3/7. However, you asked us to extend your payment date again to 3/14. Please know that we do not extend the same payment twice. We state this policy in our *********** which is available to you in the app. Since you confirmed with us that you wanted to change your payment date to 3/7, we will not be able to send a refund for the partial payment collected. Additionally, we currently collect payments on Eastern Standard Time. I see that you are in Central Standard Time, this is why you were seeing that your payment was charged a couple hours earlier. I have also communicated this to you via email on 3/7.

  If we would have been informed that your payment date was 3/14 when you initially asked for a payment extension, we might have been able to move your payment date to the correct day. So sorry we are not able to send you a refund. 

  Best ************************************************************** Team 

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****