Complaints
This profile includes complaints for Conagra Brands's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 40 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We recently purchased 2 ********** items, listed below, and one appears to be crystallized, to some degree, on the top, not sure if it was damaged or what, as it does appear to have a tiny hole near the top. Please advise on how we can resolve this, as we rely on others for transportation, and it's hard to get items. Usually, online is best. Apr 29, 2025 order | Order# *******-63155498 Print | Have an issue with your order? Get help Curbside pickup Picked up on Apr 30 Return eligible until Tue, Jul 29 Complete, Placed Complete, Preparing Complete, Ready Current, Picked up How was your pickup experience? Select a rating to begin quick survey. 8 items received Swiss Miss Milk Chocolate Flavored Hot Cocoa Mix, ***** oz. Canister, quantity 22 PIXMA TS3722 Wireless All-in-One Home Printer with Scanner and Copier, with PG-275 and CL-276 Inks Great Value Cream Soda, 2 Liter Bottle, quantity 22 Great Value Cream Cheese Brick 8 oz, 2 Count Great Value Party Size Barbecue Flavor Potato Chips, 12.5 oz, quantity 22 Start a return Curbside pickup Store location ****** Supercenter ******************************* Pickup person ***** ***** Pickup instructions Payment method Electronic Benefits Transfer Ending in 0305 food $25.98 **** Ending in 8487 $53.46 Subtotal $75.39 Savings -$0.41 $74.98 Tax $4.46 Total $79.44 Charge history Your transaction activity for this order Order# *******-63155498 BarcodeBusiness Response
Date: 05/09/2025
We are still waiting on a resolution.
Thank you,
Davie
Customer Answer
Date: 05/12/2025
Complaint: 23287365
I am rejecting this response because, as we provided what they asked for, but not resolved to date.
Sincerely,
***** *****Business Response
Date: 05/13/2025
We have sent an email to the consumer, as he has stated he is not able to speak with us on the phone during our business hours, letting him know we will be sending product coupons to him in the mail. If he has any questions he can call us on our supervisor's line at **************.
Thanks
Initial Complaint
Date:04/03/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I heated a healthy choice steamer cafe meal exactly to package directions, including waiting more than one minute before removing it from microwave. It then fell off the counter and burned my foot. I reported it to Conagra, chatting with ***** *. I provided images of the burn, and lots of information about the product (best by date etc) at her request. She refused to put me in touch with a supervisor. She offers no apology, concern for their products harm, or any effort to make things better. I asked for a supervisor and she refused to connect me to one. My burn is currently red and swollen but I think can be taken care of with ice and aloe. I want the company to provide compensation of $500. If they do not, I will involve medical and legal to further the matter.Business Response
Date: 04/04/2025
Hello,
The consumer reached out to us via chat. We apologized and asked for information from the box, which she provided. She did ask for a supervisor so we asked for her phone number to have one of our supervisors call her. She refused to give us her number. She was offered the 800 number for our supervisors if she preferred to call us instead and she told us "you've now lost the opportunity to fix this". Under normal usage our products would not cause bodily injury, however, we do take this seriously and the information has been shared with our Food Safety and Quality team. We would be happy to speak with her again if she would like to call us at **************.
Customer Answer
Date: 04/08/2025
Complaint: 23155433
I am rejecting this response because: they continue to put the onus on me after their product burned me. I provide information on product details, cooking times, and images of injury. I am not going to further be belittled by their quality team. If an offer is not made I will seek legal representation.
Sincerely,
*** *******Business Response
Date: 04/11/2025
We are sorry about your experience with our product. We would be happy to send you some product coupons in the hope that you would be willing to give us another try. If you would like to speak with a supervisor, please call **************.
Thank you
Customer Answer
Date: 04/11/2025
Complaint: 23155433
I am rejecting this response because: you continue to put the onus on me when I have given all relevant information and my request for reconciliation in writing. Asking for more of my time, so you can continue to try to run me in circles, despite you already having all appropriate details needed to take appropriate next steps is unacceptable.
Sincerely,
*** *******Initial Complaint
Date:04/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello , I am a 68 Y/O female . I purchased 2 Marie Callenders *************** potatoes . I microwaved it and sat down to eat as I was eating I heard something crack I swallowed the food and went to the washroom . When I looked in the mirror to my horror my front tooth was cracked ! I called and spoke to a representative who informed me that if I didnt save the object that there was nothing they could do ! My dentist informed me that a crown would cost me $900.00 ! I called the attorney generals office ***** ***** and attached a picture of the *************. They instructed me to wait for a response . Well I received it from Congra Brands . The representative is offering to give me some FREE COUPONS I dont think this is fair why would I Ever purchase any of their products ever ! I want them to pay for a new crown . I think this is outrageous ! And seniors should not be treated this way . I appreciate all that you can do regarding this matter .Business Response
Date: 04/04/2025
The following was sent to the consumer:
Hello ******,
Thanks for your feedback regarding our MARIE CALLENDERS STEAK AND ROASTED POTATO.
In order for us to consider your case for compensation, we would first need to collect the object that caused your alleged injury. We need to have something that ties our product to the experience you had. Without the object, we cannot consider compensating you.
Thanks again for taking the time to contact us.
Sincerely,
Conagra Brands Consumer Care
Conagra Brands
Case: 07076928
1-877-CONAGRA ***************)
****************************Customer Answer
Date: 04/22/2025
Complaint: 23152869
I am rejecting this response because: Following up on our previous email correspondence, I would like to reiterate my request for compensation regarding the incident involving a Marie Callender's product. While I understand the need for evidence, I regrettably swallowed the object that caused my dental injury. However, I have previously provided photographic evidence of the resulting damage to my tooth. The object was small, certainly not a large or easily identifiable piece. My intention is not to unjustly accuse Conagra Brands, especially given my long history of purchasing their products. My request for $900 in compensation reflects the significant cost associated with repairing the damage to my tooth. As this represents a considerable expense on my fixed income, I would appreciate Conagra Brands' reconsideration of my claim. I am not interested in alternative compensation, such as product coupons. Thank you for your time and consideration of my claim.
Sincerely,
****** CostanzoBusiness Response
Date: 04/22/2025
Hello ******,
Thanks for your feedback regarding our MARIE CALLENDERS STEAK AND ROASTED POTATO.
I'm sorry, but in order for us to consider your case for compensation, we would first need to collect the object that caused your alleged injury. We need to have something that ties our product to the experience you had. Without the object, we cannot consider compensating you.
Thanks again for taking the time to contact us.
Sincerely,
Conagra Brands Consumer Care
Conagra Brands
Case: 07076928
1-877-CONAGRA ***************)
****************************Customer Answer
Date: 04/24/2025
Complaint: 23152869
I am rejecting this response because: when I first called Congra Brands and explained what had occurred they asked me for everything on the box which I still have . I also explained that I had swallowed the small piece of bone that caused this problem . It wasnt like it was an Appleseed or something that you would expect to be able to spit out and save or examine . I am very disappointed with Congra Brands and have been buying their products for years . It seems to me that they are going out of their way to not trying to help in any way . But they had the nerve to offer me coupons on another purchase . Why would they do this ? To appease me ? No I will never purchase anything from them again . I know there are dishonest people out there but I am an honest sixty eight year old not that that matters to them . If I need to , I will go on all of the social media platforms and let them know how Congra Brands treats customers when the fault was clearly caused by their product .
Sincerely,
****** ********Initial Complaint
Date:02/28/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contacted CONAGRA over ****** products that were NOT EDIBLE as they smelled, were rancid and they refuse to give me my money ******* Americans don't expect this they said no refund without package, but that was thrown away with the product. A receipt CAN be provided and was offered.Their complaint form stated that PACKAGING IS OPTIONAL,They said they would provide COUPONS, and when I wanted to name a price, they ignored me. They never said ANY amount of money in a coupon would be provided.I DO NOT WANT TO BUY MORE FOOD TO GET A REFUND FROM THIS COMPANY.Business Response
Date: 03/09/2025
Hello,
A supervisor contacted the consumer to try and resolve the issue with her. The supervisor's notes were as follows:
The consumer continuously raised her voice and did not allow me to speak, preventing me from completing the call. She stated that she had already reported the issue to the **** and Better Business Bureau and that they would be handling the case, she was upset due to the consumer service experience. She then disconnected the call.
If she would like to contact our supervisors in the ************* at **************, we would be happy to try and resolve this.
Thanks,
*****
Initial Complaint
Date:01/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I and many of my neighbors have major concerns about the Conagra railway and train idling exhaust. I and my family have experienced *************** and severe.headaches. I've tried to contact the major railways and have been told they can not help me do to it is it's owned and operated by Conagra. I've had to make police reports because I'm afraid that one day it may put me in the er. I have video and pictures of the odorless petroleum gas cars idling for many hours and at least 6 new home owners that have the same concerns. This is a new subdivision called the ******************* and have been told upon purchase of our new build homes that the train only runs once a day. That was not true and we were unable to do our due diligence and check for ourselves because we were not allowed to go into the site during the build of our home and it was totally fenced off. Since our move in there have been additional tracks put in for storage and the trains connecting and disconnecting at all times of the day and night have taken its toll on everyone's health and their homes construction. There has to be some kind of standard regulation or oversight. We are getting physically ill and need help. Please contact me as soon as possible. If I have the wrong department can you please direct me to the right department. Thank you.**** *. Fowler Sent from my T-Mobile 5G DeviceBusiness Response
Date: 01/17/2025
Hello,
The consumer's concerns have been passed on to our Senior Leaders at the plant in ******** One of them should be calling her to discuss this situation soon.
Thanks,
*****
Initial Complaint
Date:12/20/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/19/2024 I purchase a box of ******* Redenbacher's 3 bag butter popcorn . The bag had a defect it had a hole under the side you put down . while heating in the Microwave the contents leaked out which caused the Popcorn to burn and smoke . Luckily for me I was close enough to get to the bag and douse it with water before it caught fire but it damaged my Microwave . Melted plastic inside the Microwave . to my way of thinking melting the inside of the Microwave is Dangerous . I have unplugged the Microwave and it is just sitting there . I contacted CONAGRA the same day 12/19 that I purchased and used the bag of Popcorn . I also called them there team passed me around saying someone would contact me . I received and email on 12/20/2024 saying that they where sending me a coupon and closed the case . again I called Conagra and the person I spoke to said he would pass my complaint along to another team . That maybe someone would call me sometime regarding my complaint . I expressed the concern that there product destroyed my Microwave and that I needed to speak to someone regarding this.Business Response
Date: 12/24/2024
Hello,
I spoke with the consumer on 12-24-24 concerning the ******* Redenbacher popcorn she had and the issues with her microwave. She agreed to send in additional photos so that we can have our microwave experts look at them and analyze the situation. I let her know that after the analysis, I will call her back to go over those results with her and we can go forward with the appropriate resolution. She agreed to this.
Thank you,
*****
Customer Answer
Date: 01/06/2025
Complaint: 22715447
I am rejecting this response because:
hi, when I wrote the email earlier I transposed the telephone numbers **************. just spoke to ***** at Conagra and they are denying that there product did the damage to my microwave .
but since the package of Microwave Popcorn was the only thing in the Microwave nothing else could have damaged it .
So my next move is to file a small claims lawsuit and to put my experience with there products on social media .
there have been similar experiences that I found on the Internet .
thank you for your time in trying to get this matter cleared up .
******* speziale
Sincerely,
******* ********Business Response
Date: 01/08/2025
I spoke with the consumer on 1-7-25 as she was looking for information to give to her attorney. I gave her our fax number for her attorney to send us his Letter of Representation. The case is considered closed until we hear from her attorney.
Thanks,
*****
Customer Answer
Date: 01/16/2025
Complaint: 22715447
I am rejecting this response because: this case has not been resolved they have closed the case until my lawyer gets involved .
Sincerely,
******* ********Initial Complaint
Date:12/12/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Conagra in regards to a box of Slim Jims I purchased. We opened 5 of them and they were all too hard to bite and inedible. They were not expired and are still within the "best buy" date on the box. They sent me a $2.00 off a Slim *** product coupon and I told them this was not adequate compensation since I paid $22 for the box. I was asked to send pictures of the box to be considered for further compensation. However, after doing so they informed me that "they compensate by way of coupons."This is ridiculous and not acceptable. A $2.00 off a purchase coupon doesn't make me whole for the $22 I spent on the inedible box of Slim ***** they sent to the stores for consumers. Something was clearly done wrong in production on this batch as they are not expired/close to expiration and we cannot bite into them. They are hard as a rock. I have attached my communication with Conagra where I tried to resolve this before reaching out to a 3rd party for mitigation.Business Response
Date: 12/17/2024
Hello ******,
Thank you for bringing this matter to our attention.
We are sorry to learn of your experience with our SLIM *** Giant Slim Original Spicy Smoked Snacks.
Per our policy, we offer coupons as our form of compensation. Unfortunately, the original amount sent was not appropriate for the complaint. However, we will be issuing you a check for $22 which should arrive at ************************************************************************** within 7-10 business days.
If you have any other questions, please call one of our supervisors toll-free at **************, between the hours of 9:00 A.M. and 4:00 P.M. CST, Monday through Thursday, and between the hours of 9:00 A.M. and 1:00 P.M. ***, on Friday. Please give reference number ******** to the supervisor who answers your phone call. If a supervisor isnt available, please leave a voicemail with your name and reference number. A supervisor should return your call within 48 business hours.
Thanks again for sharing your experience with us.
Sincerely,
Conagra Brands *************Initial Complaint
Date:11/07/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* Redenbacher's Smart Pop! popcorn (Congara Brands) reached extremely and unreasonably high temperature in the microwave and burnt a hole in the plastic cover. Neither the carton box nor the mini popcorn bag had a warning that nothing could be on top of the bag or that melting could occur. I contacted the consumer department of the company. They refused to take any responsibility for their dangerous product or to compensate me for the damage to my property.Business Response
Date: 11/13/2024
Thank you again for bringing your concern to our attention.We appreciate your feedback and understand your concern regarding the preparation of our product.
To ensure the best results, we recommend following the provided instructions carefully. Additionally, considering practical aspects during preparation of the hot expanding microwave bag. This will help to avoid potential issues and ensure the product is used safely and effectively.
We value your feedback and are committed to improving our instructions to make them as clear and helpful as possible. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for your understanding.
Case ********Customer Answer
Date: 11/14/2024
Complaint: 22523698
I am rejecting this response because: the business did not actually respond to my complaint and did not provide any solutions of the problem. As indicated in my complaint, their product is dangerous and its packaging did not have proper instructions indicating that the plastic in the microwave would melt. ******* Redenbacher's brand is responsible to the damage to the plastic part caused by their product. I see they still refuse to take responsibility for their products
Sincerely,
******** PhoenixBusiness Response
Date: 11/18/2024
Hello,
Your request for $20.00 to replace the microwave cover was denied. However, we offered several $5.00 off coupons for any ******* Redenbacher or ACTII products as a courtesy, which you declined. The case was then closed.
If you have any additional questions or concerns, please do not hesitate to contact us directly.
Thank you.
Conagra Brands Consumer CareCase 06941197
Customer Answer
Date: 11/19/2024
Complaint: 22523698
I am rejecting this response because the company refused to reimburse me for the damage their product caused to my property. They didnt deny that they are responsible; they just didnt want to pay. I dont want their coupons because I dont trust ******* Redenbachers brand anymore and wont use their products.
Sincerely,
******** PhoenixInitial Complaint
Date:07/29/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two of the mega meat Kansas City BBQ meals from ******* on the same transaction. I've got them home and went to cook them only to discover the advertisement on the box was wrong. It says it comes in sauce. There is no sauce. When I called the company they told me I would only be compensated for a fraction of my purchase price if I chose to accept those type of coupons. I asked to speak to a supervisor and was told one was not available. I was not offered a refund and told they don't give replacement coupons and refunds. I feel ripped off along with every other consumer who buys these meals only to find out there is no sauce.Business Response
Date: 07/30/2024
Hello *****,
Thank you for bringing this matter to our attention.
We were sorry to learn of your experience with our BANQUET MEGA MEATS KANSAS CITY BBQ RECIPE BONELESS STRIPS. However, our product does include sauce. The description states: Breaded White **** Chicken ***** Strips Coated in Sauce with Mashed Potatoes. The product purchased is correct.While we do not have replacement coupons, we would be more than happy to send two $3.00 off coupons for the brand as a courtesy. Please advise.
If you have any additional questions, please call one of our supervisors toll-free at **************, between the hours of 9:00 A.M. and 4:00 P.M. CST, Monday through Thursday, and between the hours of 9:00 A.M. and 1:00 P.M. CST, on Friday. Please give reference number ******** to the supervisor who answers your phone call. If a supervisor isnt available, please leave a voicemail with your name and reference number. A supervisor should return your call within 48 business hours.Thanks again for sharing your experience with us.
Sincerely,
Conagra Brands Consumer Care
Case: ********
**************
www.conagrabrands.com
Conagra Brands * *******, IL 60654Initial Complaint
Date:07/24/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Banquet sausage links and as I started eating/ chewing one link and immediately I felt a sharp pain on my tooth and piece of my tooth fell off as a result of something on the sausage link. I tried to keep the particle but it fell of my fingers down my kitchen sink.Business Response
Date: 07/26/2024
Hello ******,
Thank you for bringing this matter to our attention. We were sorry to learn of your experience with our BANQUET BROWN N SERVE ORIGINAL SAUSAGE LINKS.
As previously discussed, it is imperative that we obtain the object in question for a thorough identification process conducted by our ************************* Without the completed laboratory analysis, our third-party claims administrators will deny your claim. While we acknowledge your experience, the absence of this crucial object leaves us without any means to connect it to our product.
If you have any additional questions, please call one of our supervisors toll-free at **************, between the hours of 9:00 A.M. and 4:00 P.M. CST, Monday through Thursday, and between the hours of 9:00 A.M. and 1:00 P.M. CST, on Friday. Please give reference number ******** to the supervisor who answers your phone call. If a supervisor isnt available, please leave a voicemail with your name and reference number. A supervisor should return your call within 48 business hours.
Thank you.Sincerely,
Conagra Brands Consumer Care
Case: ********
**************
www.conagrabrands.com
Conagra Brands * *******, IL 60654
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