ComplaintsforBeltone Corporation
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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On 4/24/2024, I received a voicemail from a 720 area code. The caller stated they were from Beltone and I needed to come in for an annual hearing check and to update my hearing aids. I live far outside the 720 area code. I DO NOT have hearing aids, nor have I ever done business with Beltone in any capacity. Take my name and number out of the database; do not contact me.Business response
04/25/2024
Although the call from your local Beltone office, we will make sure to remove your information from our system. Sorry for any inconvenience.Initial Complaint
03/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
PLEASE remove me from their database. I have no idea how Beltone obtained my information but I am inundated with mailers from Beltone. Please stop. I have called their office numerous times only to be told that there is nothing they can do about it. STOP. Please.Business response
03/07/2024
We have removed your name from future mailings. If you receive something in the interim, it could have been already ordered months ago.Initial Complaint
02/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In January I received a ad on ******** about getting a free hearing test and a $10 Amazon gift card. My brother and I both made appointments on January 22nd at 12 and 12:30. I waited but neither of us received the gift card. I reached out multiple times through text and phone calls. Everyone was really nice at the appointment. I just wondered if it was sent to the wrong email.Business response
02/12/2024
We need more information to help you with your inquiry. Which office did you receive your hearing test? If you could provide the address, we can reach out to the owner of that Beltone business ASAP. Thank you!Customer response
02/12/2024
Complaint: 21274625I am sorry I used this answer because I saw no other way to reply to the question on my end.
The location was in *********, *************************************************************;
Everyone there was very friendly and helpful when it came to the test. My brother and I both had appointments on the Monday January 22nd at 12 and 12:30 pm.
Sincerely,
*************************Business response
02/13/2024
Thank you for the information. We will send this over to the owner ASAP!Initial Complaint
01/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is concerning a Beltone hearing aid I purchased there with an employee named *****, but he was transferred to another location and not involved in my complaint. One day I noticed a small separation in one of the hearing aids that was barely noticeable. It was functioning perfectly, but wanted to make sure moisture couldnt get in causing it damage. I visited the ****************** and saw the employee who had taken *****'s place named ***** whom I assumed would be able to assist me. Instead of addressing the minor separation, she attempted to repair it without informing me of her actions, causing the unit to break and no longer work. I was upset by this, but I assumed she would be apologetic for her mistake. However, after she broke it she informed me that she couldnt repair the device and needed to be sent off and I would receive a call once it was ready. Upon returning, I learned that the unit required programming. Despite several attempts, ***** was unable to program the device and, citing her next appointment, stated that she could not continue trying and advised me to have it programmed elsewhere. Then they actually scheduled me for a three month appointment later, even though she had been unable to program my hearing aid and had broken it in front of me. To make matters worse, I was charged $399.54 for the repair of the hearing aid that she had broken. Upset by these events, I asked my son to examine the hearing aid to see if he could program it, assuming that if a trained professional like ***** couldn't, he wouldn't be able to either. However he was able to successfully program it within a few minutes.In an attempt to rectify the situation, my son has been contacting Beltone on my behalf to request a refund for the costs incurred due to the employee's actions. Despite his efforts, when ***** contacted him, she provided him with false information, including the claim that I had my hearing aid taped up, which was entirely untrue.Business response
01/12/2024
We would be happy to contact the owner of that business on your behalf and share your concerns.Customer response
01/19/2024
Complaint: 21118441
I am rejecting this response because:***** from the Beltone office did reach out to my son via phone on 1/12/23 leaving him a voicemail requesting a call back. We assume it was after she was contacted by the BBB. My son had already spoken to ***** on my behalf before we contacted the BBB regarding the charge. They had a lengthy phone call with ***** from Beltone in which she had either had made multiple statements that were untruthful or had confused me with another customer, but regardless she was at fault for breaking my hearing aid. The same hearing that ***** had told my son was tape up when I had taken it in, but was not, among others, dishonest statements.
My son and I see no reason to return *****'s phone call since she was unable to tell the truth. She physically broke the hearing aid causing it to stop working and needs to be held liable. Thank you
Sincerely,
***************************Business response
01/23/2024
She is trying to reach out to you to solve the problem. If you aren't willing to return her call how is she supposed to make it right?Customer response
01/31/2024
Complaint: 21118441
I am rejecting this response because:
My son had a very long phone conversation with ***** from Beltone after she broke the hearing aid. She chose not to tell the truth and has proven to be a very dishonest person. The only acceptable outcome is for her to pay for the damage she caused.
Sincerely,
***************************Business response
01/31/2024
If you don't return her call how is she supposed to pay for it? By ignoring her calls you aren't accomplishing anything.Customer response
02/09/2024
Complaint: 21118441
I am rejecting this response because:
Hello
I am replying to reject ***** from Beltone response. ***** from Beltone should be ashamed of herself for not only breaking my hearing aid, but having the audacity to charge me just under $400 for breaking it and its just unacceptable. She may of felt it would be easy to take advantage of me since I am a senior citizen. I can only hope she isnt taken advantage of other senior citizens or anyone else. Please keep my case open. I think its very important to let other know my experience If she truly doesnt want to do the right thing and refund my money. She could be doing the same thing or finding other ways to take advantage of others.
She did call once that I can recall after filing this complaint with the BBB, but its pointless nor do I want to speak to someone so dishonest. Thank you, ************************;
Sincerely,
***************************Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought these hearing aids almost a year ago 3 23 23 and have had nothing but trouble with them. i started having problems two months after buying them . I keep going back to have servive done on them and they work for awhile and then something else goes wrong . you can check to see how many times ive had work done on them. I paid **** for these and they work no better than the **** ones i had. right now the right hearing aid is being charged because it won't hold the charge. i cant hear people talk and i have to keep asking what they are saying. Im very disappointed with these hearing aids! the service guy is nice but that is all i can say about the hearing aids .Two months after buying these which i paid cash i ask for the old ones back but he said they were gone. Im very disappointed at this point.Business response
11/28/2023
We will reach out to the owner of that Beltone business on your behalf, however any return privileges would be listed in your purchase agreement which is legal and binding in your state.Customer response
11/30/2023
Complaint: 20920542
I am rejecting this response because:I am not sure what details you are talking about. These hearing aids were returned and replaced once right after i bought them. i kept telling the tech you need to fix them before i can't return them and he kept trying to fix them and now i still have a problem and it's to late to get a refund and that is not my intention although the tech should have let me return them . these hearing aids are not what Bell Tone advertises about how great they are and how they are the latest and greatest. Pleases help me. I could hear better with my old ones!
Sincerely,
*************************Business response
12/01/2023
The Beltone office will continue to work with you until you are hearing better. Any return privileges are listed in your purchase agreement and are legal and binding in your state.Customer response
12/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely, Looks like i do not have another choice.when I need newer hearing aids i will choose a more reliable service.The service at the office has always been pleasant but but not fixing the problem.
*************************Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased the pair of hearing aids in March of 2021 I paid $3,000.00 The hearing aids break every three or four months and because I paid an extra protection plan, the hearing aids get fix every time.I need the hearing aids because am in contact with many co-workers in a daily basis.I want my money back so I could buy a reliable hearing aids.This hearing aids were purchased in ******* **********: Hearing aid advisor is ******, Address were purchased: ********************************************************************************Business response
11/09/2023
We will contact the owner of that business for you, however any return privileges would be stated in your purchase agreement.Customer response
11/09/2023
Complaint: 20847578
I am rejecting this response because: I HAVE BEEN DEALING WITH THIS ISSUE MAINLY FOR THE LAST TWO YEARS AND THE RESPONSE FROM BELTONE IN ******* ********** IS THAT AFTER THE WARRANTY EXPIRES IN MARCH OF **** I WILL BE ON MY OWN WITH BROKEN HEARING AIDS. SHOULD I GET MY MONEY BACK OR A BETTER MODEL HEARING AID SHOULD BE OFFERED TO MY AT NO COST. I STRONGLY BELIEVE THE DESIGN AND FUNCTION OF THE HEARING AID MODEL I HAVE IS DEFFECTIVE AND NON RELIABLE. I HAD USE HEARING AIDS BEFORE FROM OTHER COMPETITORS BRAND AND NEVER HAD AN ISSUE WITH THEIR PRODUCT, EVER.
Sincerely,
*******************************Business response
11/20/2023
The hearing aids were purchased in ************************************************************ your purchase agreement. This is legal and binding in your state. The aids have been repaired under warranty which is normal and customary. There are outside insurance companies that offer additional coverage past ******* warranty.Customer response
11/21/2023
Complaint: 20847578
I am rejecting this response because: the hearing aids model that I have had been repaired many times and also had been completely replaced for new ones also many times; by saying this I conclude that the model design is defective (lemon) and don't deliver the quality expected and worst of all, it suddenly stop working for no reason. This model should be put out of the market because it mislead customers with deaf disabilities. Customers don't even notice that the hearing aids are not working because of the deaf disability.I want to have my money back so I can purchase another trustable brand of hearing aids or I want BELTONE to offer me another model that they know don't have this issues.
BELTONE should be trustable and reliable and assume TOTAL responsibility for their defective product.
Sincerely,
*******************************Business response
12/04/2023
We will absolutely stand behind our products and we have done so for over 80 years. However, there isn't anything that you can purchase 3 years ago and return it. The dispenser is more than willing to work with you to make sure you have product that is working appropriately.Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On September 7th, I went to Beltone HA referred by my physician, to have my hearing aids adjusted. Upon reviewing the devices the Beltone Associate told me that one was broken and that they world send it out to get fixed. They charged me $350.00 for the repair and told me that they works have it ready in 3 to 5 weeks. I called them after the 5 weeks and they told me they did not have it ready and for me to wait. I went personally en Thursday November 2nd and they told me they didn't know what was happening and that they world call me. They handbrake call me and they are not giving me an answer as what they are taking so long to get it back to me.Business response
11/08/2023
I'm sorry for the inconvenience however we need to know what the location of the store is?Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
**** do not have receipt. could be confirmed @ Kokomo ******* office. 7/19/2023 the aids needed factory repair & cost $ ****** dollars. These aids have been returned to the factory 2 ********* still have to use my 4 year aids.Business response
10/05/2023
The hearing aids are under warranty and there should be no charge.Customer response
10/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought hearing aids on August 5. I went into store weekly to have them adjusted. The sound was never good enough quality to understand any better ( than without ). At about week 4 the left hearing aide needs to be sent back in for repairs. I cancelled my contract and was told I would receive a full refund. ( on sept 7th). They finally returned my numerous calls. On sept 26. They said my refund would be put back in cards oct 2. This did not happen. I bought hearing Sids that are working from another company already. I did return the purchased heating devices in original packaging on the date mentioned.Business response
10/18/2023
We have contacted the Beltone owner of that office and stressed the urgency of your request.Customer response
10/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
09/08/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Entered by BBB Staff - lj Consumer continues to receive unsolicited company flyers in the mail. Consumer has phoned the company three times to stop the mailings. Spoke with the company on July 20, 2022, February 16th, 2023 and June 8, 2023. Consumer was told the mailings would stop.Business response
09/11/2023
Your information has been deactivated in our system. We will also alert the owner of the Beltone dispenser in your area to remove your name from future mailings.Customer response
09/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
30 total complaints in the last 3 years.
12 complaints closed in the last 12 months.