Complaints

This profile includes complaints for MDHearing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MDHearing

  650 W Lake St Ste 120 Chicago, IL 60661-1027

  
• 

  MDHearing

  18447 W 8 Mile Rd Detroit, MI 48219

• 

  MDHearing

  PO Box 803338 PMB 76367 Chicago, IL 60680-3338

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two hearing aides, right and left, for $300. Worked initially, now both are completely dead and nonfunctional. Both failed within 48 hour. **************** will not pay to return these items, had to stop payment on my credit card. **************** is rude and could not care less about their clients.

  

  Business Response

  Date: 04/14/2025

  Thank you for the opportunity to respond. Were sorry to hear that the customer experienced issues with their hearing aids and felt dissatisfied with their interaction with our team.

  
  At MDHearing, we provide a 45-day risk-free trial on all hearing aid purchases. This allows customers to try our products and return them for a full refund if not satisfied. Our policyclearly stated on our website, in the order confirmation materials, and within the product documentationspecifies that customers are responsible for returning the aids for refund. This standard applies to all customers, including those receiving replacement aids.

  
  Its also important to note that we cover the cost of shipping the devices to our customers. Covering shipping both ways on every order would increase costs significantly, which is why our return policy is structured as it isto keep our hearing aids affordable and accessible to as many people as possible.

  
  That said, in the spirit of resolving this issue amicably, we will provide the customer with a prepaid return shipping label at no cost. While this is an exception to our standard policy, we are making this one-time accommodation in hopes of bringing this matter to a positive resolution.

  
  We truly value all of our customers and regret that this experience did not meet expectations. We appreciate the feedback and are reviewing this interaction to ensure our team upheld our standards for respectful and helpful service.

  
  

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered hearing aids 11/17/2024 with 45 day refund. Called on December 17th for a return packet and paid with credit card $21.33 to have them send me a return packet. Haven't received it as of 12/28/2024. This company is unreliable. Have contacted them repeatedly with no help in sight.

  

  Business Response

  Date: 01/02/2025

  Thank you for reaching out and providing us with the opportunity to address your concerns.

  
  We would like to confirm that your return label was shipped out on December 18th in a timely manner. Unfortunately, due to holiday delays, which are beyond our control, it took longer than usual for the label to be delivered. We are now showing that the label was successfully delivered to you on December 31st, and were glad to see that youve received it.

  
  To clarify our shipping policy, we cover the cost of sending the aids to our customers. However, for returns, customers have the option to ship the aids back on their own or use our prepaid return label service. Should you choose to ship the aids on your own, it is critical to insure the package and retain tracking information. In the rare instance a package is lost, the customer is responsible for filing the necessary claims with the carrier, as we cannot issue a refund without receiving the returned product.

  
  Alternatively, our prepaid return label service offers insurance and peace of mind. If any issues arise during transit, we handle the claims process and guarantee your refund. Many customers opt for this service as a convenience, though it is not mandatory.
  We hope this explanation provides clarity. If you have any further questions or concerns, please feel free to contact us directly.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MD Hearing Aids were purchased for my mother not only for the social inclusion of being able to hear conversations, but especially for her hospital stay so that she could hear instructions from doctors and nurses Order Id:SCIND-********** Order Date: 25 NOV 2024 10:03:54 Received Shipment: 29 NOV 2024 The new product was defective - not working. Troubleshooting efforts in my 1st phone call to customer service did not correct the issue. I asked for refund. They said they would pass this request to another department. I received a call on 05 DEC 2024 with further troubleshooting suggestions. A complete reset was done and while it temporarily worked for an hour, it quickly went dead. I talked with **************** by phone again for the 3rd time to seek a refund. They said I needed to cover shipping for their defective product. I asked for a waiver on that return cost because it has been a major inconvenience (not being able to hear when most needed) and now a trip to the post office to have it shipped. Not a ***** more should be expected to return a poor-quality product.

  

  Business Response

  Date: 12/13/2024

  Thank you for reaching out and sharing your concerns regarding your recent experience with our Volt hearing aids. I sincerely apologize for any inconvenience this has caused you and your mother, especially during critical times such as her doctor appointments. I want to assure you that we take feedback like yours seriously and strive to provide the best solutions to our customers.

  As of December 11, 2024, we have issued a complimentary return shipping label for your convenience. This was communicated via email and phone.

  We appreciate your feedback, and I hope the return label helps facilitate the resolution you seek. Should you require further assistance or have any additional questions, please dont hesitate to contact us directly.
  Thank you for giving us the opportunity to address your concerns.

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Volt MAx 2 hearing aids form this company and within 2 hours of wearing it it stopped working. I contacted customer support and was told they were out of stock and would ship within 1 week a replacement. More than 1 week passed and I contacted custmer support again requesting a refund and ***** promised he would call me on Wednesday with an update about a replacement. I waited until Friday and no call so I reached out again to customer support for a return authorization. The company charges $20 to return. That was in October. If there is a defect a customer should have the option of returning the device without charge or waiting for a replacement. I was issued a refund after I paid the shipping using their return label for $20.I desire a refund of $20

  

  Business Response

  Date: 12/06/2024

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your Volt Max 2 hearing aids and for the delays in communication regarding your replacement and refund.

  
  We value your feedback and agree that customers should not incur return shipping costs for defective devices. To rectify this, we have processed a refund for the $20 return shipping fee. The refund will be credited to the original payment method and should reflect within 57 business days, depending on your bank.

  
  We appreciate your patience throughout this process and apologize for not meeting your expectations. If you have any further concerns or questions, please dont hesitate to reach out. We're here to assist and ensure your satisfaction.

  
  Thank you for giving us the opportunity to make this right.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22584392
  Unfortunately I am not able to accept your response with reservations.
  i did receive a credit as promised and appreciate that. 
  A better response would have been we have updated and educated our support team so this will not affect other customers as well in the same situation. 
  Your support staff was very hard nosed and unwavering about discussing this with me. It is also obvious from other reviews that the $20 return fee has been a known issue with others than myself. 
  Still needs some polishing

  Sincerely,
  
  *** ********

  

  Business Response

  Date: 12/12/2024

  Thank you for your response and for acknowledging the credit you received. We sincerely apologize that our initial response did not meet your expectations. Your feedback is important to us, and we appreciate the opportunity to address your concerns further.

  We want to reiterate that our process does cover shipping costs for returns when the reason for the return is due to a verified issue with the device. This is a commitment we take seriously, and we have emphasized this policy with our entire support team to ensure it is clearly communicated and consistently applied.

  We regret that your experience with our support team was not more understanding or flexible. To address this, we have re-educated the team on this policy and are taking additional steps to monitor ongoing customer interactions to uphold our commitment to exceptional service.

  Your mention of other reviews highlights an opportunity for us to further examine and improve our processes, and we are actively reviewing all feedback to ensure a more seamless experience for our customers.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted MDHearing. I want to return the hearing aids, I was told I needed a shipping label. This has been going on for 3 weeks and still no label. I"m about to be out of time to get a full refund. I think this company is aware of that fact and is delaying my label so that they do not have to refund my full cost of hearing aids.

  

  Business Response

  Date: 10/29/2024

  Thank you for reaching out regarding your return. I understand your concerns about the timing of your refund and want to assure you that we are committed to resolving this matter efficiently.

  
  Please note that we shipped your return label on October 16th. The current tracking status indicates that it is still in transit. The tracking number for your reference is ******************************. As we rely on **** for delivery, the timing is unfortunately out of our control.

  
  We recommend allowing up to 10 business days for the label to arrive by mail. You may also check the status of the shipment directly through the **** website or by contacting your local post office for more precise updates on its whereabouts.

  
  Additionally, I would like to confirm that your return process was initiated within the required 45-day period. We are now just awaiting the arrival of the items to process your refund. We appreciate your patience and understanding in this matter, and rest assured, we are prepared to complete the refund as soon as we receive the returned items.

  
  If the label does not arrive within the mentioned timeframe, or if there are any further issues, please contact us immediately, and we will ensure a prompt resolution.

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last email to MD Hearing dated 10/202024. I also attached 13 emails dating back to 6.20.24 showing my discussions with their customer support dept."Please find attached my receipt for $414.27 paid on 6.11.2024 for hearing aids. I've had no less than 3 separate exchanges to different aids due to non-performance. Attached are screenshots taken on 9.29.24 where, once again, the hearing aids failed to stay connected and failed to stay charged. I followed the audiologists' instructions on how to properly charge them and within an 1.5 hours, they were completely drained.I am requesting a full and complete refund of my money and will return all equipment upon a return authorization number from you. Please reach out to me with return instructions."

  

  Business Response

  Date: 10/16/2024

  Thank you for your feedback. While we regret that our product did not meet your expectations, we have always strived to provide the best possible service, including going above and beyond to assist you with your over-the-counter hearing aids. In addition to the support provided, we also offered complimentary VIP Care to ensure you had the resources needed to succeed with your hearing aids.

  
  As these devices are designed for customers to self-diagnose and manage, we understand that this process may not always be the right fit for everyone. We are happy to honor your request for a refund, even though it is outside the standard trial period, as a gesture of goodwill.

  
  We wish you the best of luck in finding a solution that meets your needs elsewhere. If you have any further questions, please do not hesitate to contact us.

  Customer Answer

  Date: 10/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22391584, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Vickie Wellborn

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have returned my Volt Max hearing aids twice after consulting MD Hearing about setting up and using the hearing aids. They either go out shortly after receiving or the battery life is short. My wife consulted the company recently because I stopped using them. I work full time and one of the hearing aids would go out after 4 hours. It was suggested that I wasn't turning the hearing aids off before putting them in the charger. That is not the case. I always turned them off before putting them in the charger. I paid 9.99 per month for their Subscription Protection plan. I also purchased the Clean and Dry Box. This has been a frustrating experience. I can honestly say that these aids NEVER worked well.

  

  Business Response

  Date: 09/23/2024

  Thank you for bringing your experience to our attention. We sincerely apologize for any inconvenience youve faced. We understand the frustration when a hearing aid does not meet expectations, especially outside the return period. We want to assure you that we do have a policy in place to assist customers who experience issues beyond the standard return window.

  Ive requested one of our agents to contact you today to begin the process of addressing your concerns. Additionally, we are excited to let you know that a brand-new version of the aid you purchased will be released within the next couple of weeks. We would encourage you to give it a try, as it features enhanced performance and technology improvements.

  Thank you for your understanding and for giving us the opportunity to make this right.

  
  

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22315149
  
  I am rejecting this response because:

  I have received one of your standard responses.  I have no reason to believe that any exchange hearing aid would work any better than the ones already sent.  If you won't refund for the very poor hearing aids I have already received, you will leave a very bad impression of your company.  Your hearing aids don't work consistently.  After digging into the reviews further, I have found many, many complaints about the quality of the aids.  I don't have the time to keep returning hearing aids that just don't work.  

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 10/07/2024

  Dear Mr. ****************** appreciate your feedback and want you to know that this is not a standard responsewe are more than willing to reach out and discuss another possible option with you.

  
  However, we want to clarify that we cannot issue a refund for hearing aids purchased two years ago, especially as an over-the-counter product that we have had no visibility on, unlike those fitted and maintained in an office setting. We do offer a return period that is longer than most companies, and it's important to note that all hearing aids, even those highly maintained in professional settings, can experience issues over time.

  
  If this response doesn't satisfy you and you decide to purchase elsewhere in the future, we completely understand. Our goal as an over-the-counter hearing aid company is to provide affordable options to customers nationwide, and were proud that our products work well for a large majority of our users.

  
  If there's anything else you'd like to discuss, we're here to help.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased hearing aids based off of their "45-day risk-free trial", and when I decided to send the eharing aids back, I started the process, and realized it's not fully risk-free because you don't get a return shipping label, that cost comes out of YOUR pocket. The shipping can be expensive, especially since it looks like I will need insurance and to pay extra based off of the other complaints to make sure they receive the package back. It didn't state anywhere along the check-out process that the return shipping is not covered, and I feel that is absolutely something that should be big and bold so someone can prepare for that additional cost up front.

  

  Business Response

  Date: 09/23/2024

  Thank you for your feedback. We appreciate the opportunity to address your concerns about our return policy.

  While our policy does not state that return shipping is covered, it also does not indicate that we do. Since we dont anticipate returns for all of our customers, we cover the cost of expedited shipping when sending the product to you, but its not feasible for us to cover shipping in both directions.

  Additionally, making changes to our verbiage regarding this policy is a significant decision, as it impacts a large portion of our business operations. This is a non-issue for most customers, as many understand that smaller companies, like ours, typically do not cover return shipping both ways. Larger companies such as ****** or Best Buy have different operational capacities, and even they do not cover shipping both ways for all items.

  We hope this explanation clarifies our approach. If you have any other concerns or need assistance with your return, we are here to help.
  Thank you again for your understanding, and we look forward to assisting you.
  

  
  

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and still believe this verbiage should be somewhere. It cost me $10 to return the product, so now I am negative $10 on a purchase that was supposed to be risk-free. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been shipping me packages and I did not authorize or communicate with this business before. Once I receive a package I get contacted to pay for the item. I am unsure why, but they have billed me in one of my accounts. I want a refund and to stop mailing me packages. I do not recall signing up for this. Complaint taken in dictation of BBB rep **********

  

  Business Response

  Date: 07/30/2024

  We appreciate your feedback and the opportunity to address your concerns regarding the return process for your hearing aids.

  Upon reviewing the call records, we note that on July 5th, 11:43AM CST, you contacted our support team and 20 mins into the recording provided your credit card information to purchase a Worry-Free Shipping Kit (****). This shipping label was specifically for the return of the one hearing aid that you had kept. During the call, our agent explained that the **** provides insurance coverage for the return shipment, ensuring that your refund is guaranteed in the event of any issues during transit.

  We understand that you called because you realized you were only refunded for half of the amount and contacted us for clarification. The partial refund was due to the fact that one hearing aid was still in your possession. The purchase of the **** was to facilitate the return of the remaining hearing aid and to protect your refund.
  

  We hope that the provided call recording will help clarify the details of the conversation and jog your memory about the agreement and the options presented to you. We can provide proof of the call if needed. Our goal is to ensure a smooth and transparent process for our customers, and we apologize for any confusion or inconvenience caused.
  

  If you have any further questions or need additional assistance, please feel free to contact our customer service team. We are here to help resolve any concerns you may have.

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for a month now requesting a free box to send VOLT hearing aids back to the above company. The box cost $20.00 plus insurance to cover the return $24.44. I have not received and they continue to tell me they were shipped. I have never received. They took my money but for the life of me will not send the box and insurance.

  

  Business Response

  Date: 07/08/2024

  
  Dear BBB Representative,

  
  We apologize for the inconvenience experienced by Ms. ************************* regarding the return of her VOLT hearing aids.
  Our records show that the shipping label was issued and marked as out for delivery, but there appears to have been an issue with its delivery. We sincerely apologize for this oversight.
  To rectify the situation, we will refund the cost of the shipping label and insurance ($24.44) to **************** and send another shipping label promptly.
  Thank you for your understanding and patience.