ComplaintsforMDHearing

• Initial Complaint

  07/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  When one calls the customer service the lengthy and irrelevant sales pitch precedes the ability to make the request for what is being sought---a customer service individual. Eventually, MD tells you that you can wait online for the next available representative or receive a call back. I chose to wait. After a lengthy wait punctuated by more advertising and excuses, MD said that "no one is available, call back at another time". Unfortunately, the product I purchase doesn't work as advertised. It also appears that customer service is not available.

  Business response

  08/01/2022

  Thank you for contacting MDHearing.
  
  We are sorry to hear that the consumer had difficulty reaching our support team.
  
  
  As stated on our website, www.mdhearingaid.com, our Support Team is available by phone Monday-Friday between 7 AM and 6 PM CDT. 
  
  Depending on call volume, we do accept and return more than **** phone calls on any given day of the week.
  
  Assistance is also available via email to *********************************** This information can be found in the customers hearing aids users manual.
  
  Our phone system allows for automatic callbacks as the complainant described. The main reason being that our phone providers system only allows callers to remain on hold for up to 20 minutes. If a caller does not accept our option for an automatic call back the system will end the call if it exceeds the 20-minute maximum.
  
  We apologize for the inconvenience.
  
  Additionally,due to the nature of working from home and modern call forwarding, our automatic callbacks caller id does often display a phone number not published in the contact information provided with our hearing aids.
  
  We have attempted to contact the consumer on July 27th, 2022, in response to receiving their complaint and provided our Support Teams phone number to use to contact us if he still needs assistance.
  
  Thank you for bringing the consumers concerns to our attention.  We hope to speak to him very soon.
  
  Regards,
  
  *************************
  MDHearingAid

  Customer response

  08/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i ordered volt hearing aids from them received 7/7/22 i tried calling them for set up, couldn't contact them 3 times 3 diferent phone numbers, tried 3 times next day couldn'r contact them i tried them and was static in left ear,the right ear control for volume wouldn' work , they were uncomfortable,, they have no customer service. they are just a scam company.. i filed dispute with cedit card and returned some of money not all.. it cost me $38 to send them back.. SO BEWARE OF THIS SCAM COMPANY. I have had hearing aids ,so i can tell you these are junk..

  Business response

  07/28/2022

  Good afternoon. 

   

  Please see attached response to this complaint. 

   

  Thanks.

  Customer response

  08/03/2022

   
  Complaint: 17606618
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered hearing aids through the company. I found paperwork from my husbands&#**; papers and ordered them over the phone. I received them on April 7th. I noticed I was having trouble with them, charging them here recently. I tried getting in touch with the company but I haven&#**;t been successful in reaching them. I have left messages and they haven&#**;t returned my call. I paid $418.97.

  Business response

  07/07/2022

  Good afternoon. 

   

  Please see attached Response to consumer complaint. 

   

  Thanks.

• Initial Complaint

  03/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have two serious problems with MDHearingAids.First, they claim to sell hearing aids, and hearing aids is in their name. However, *************** Shield refused my claim, saying what I had purchased were only "hearing devices."Second, I had my second hearing device fail in the first year, which they claim is the warranty period. A customer needs a number from MDHearinAids, that authorizes return of the failed unit. I have telephoned repeatedly, but was never given the opportunity of talking with a real person. I left messages informing them of my failed device and asked for that number so I can return the hearing device. They left several phone messages, but instead of giving me the authorization number I requested, they gave me their telephone number. I followed up with two letters, reminding them I had their telephone number. How else do they think I ordered their product in the first place?These hearing devices will soon exceed the warranty period. I paid for two hearing devices, but I now have only one that works.

  Business response

  03/15/2022

  Please see attached documents. 

  We have recently reached out to the consumer and provided the information necessary for him to return his failed hearing aid to us.  

  A new hearing aid has been sent to the consumer as his hearing aids are covered under our MDShield Protection Plan. 

  We are sorry to hear that the consumer has been having difficulty reaching us.  Our Support Team is currently available by phone M-F from 7 AM to 6 PM **************** time.  In the event there is a longer than expected hold time, we provide the caller with the option of receiving an automatic call back by pressing 2 while they are on hold. 

  Our phone system is not currently configured to offer or accept voicemails from callers. 

  Our support team is also available to receive and respond to customer requests via email 24 hours a day, 7 days a week.  We did become aware of some customers' emails not being received by our support team over the past winter. 

  An investigation by the provider of our phone and email support platform have attributed this to some customers email domain's settings not letting the messages be delivered to us. 

  We apologize for the inconvenience this has caused a small number of our customers. 

  As to the consumer's concerns regarding his health care providers erroneous description of our hearing aids as hearing devices instead of medical devices, we have provided a copy of our Federal Food and ******************* registration. 

  Thank you for your assistance in alerting us to the consumers concerns and the difficulties they had in reaching our support team. 

  Please let us know if we be of any further assistance in this case. 

  Thank you and have a great day!

  Kind regards, 

   

  *************************, MDHearingAid, Inc.

• Initial Complaint

  03/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought some hearing aides. The warranty was for 45 days and after 60 days they didn't work. They sent me another pair and after 2 weeks they didn't work. I called again and asked for a refund and they said they would send me another pair. I got the 3rd pair and returned all three sets to them in October, 2021. Their product is shoddy. I want a full refund of $643.48. Their warranty is a joke. They send out shoddy aides to replace bad aides. This was all done from March 26, 2021 to March 3, 2022.

  Business response

  03/11/2022

  Good morning. 

   

  Please see attached documents for our response to this complaint 

   

  Thank you 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩