Complaints

This profile includes complaints for MDHearing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MDHearing

  650 W Lake St Ste 120 Chicago, IL 60661-1027

  
• 

  MDHearing

  18447 W 8 Mile Rd Detroit, MI 48219

• 

  MDHearing

  PO Box 803338 PMB 76367 Chicago, IL 60680-3338

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MD Hearing states that their hearing aids have a life span of 3-5 years. I purchased the Volt Plus Hearing Aid approximately two years ago. After having them a little over a year, I started having problems with both hearing aids to work. Some days they did and some days they didn't. I got in touch with customer support and they did replace that faulty set of hearing aids. About four months after using the replacements they too started with the same issue I had with the first pair. This time my right hearing aid is totally dead, it does not work, period. The left hearing aid is on again off again. I am 85 years old and I'm a care giver for my 65 year old daughter who has ******** Syndrome. I cannot take care of her if I can't hear her. Back to the issue, I reached out to customer service stating that the replacements which was only 4 month old were not working at all. They replied and said it would cost me $89 for repair. I argued that the hearing aids was only four months old and they expected me to pair for the repair of their faulty equipment. I asked the service rep how long do their hearing aids last and she said, in an email to me, that they last approximately 3-5 years. I argued that if this is their claim they should definitely replace the faulty hearing aids that I have received from them. For $599.00 I got a little over one year's use out of two sets of hearing aids that to me must have been inferior. I was given scenario's as to why a hearing aid would not work and non of them would apply to me. I don't have young children who would play with or pets to chew them, I don't wear perfume, I don't use hair spray, I won't wear them with wet hair, I never dropped them, I never got them wet and I regulary cleaned them with the tool supplied and replace the tubes and tips as recommended every three months. Spending that much on hearing aids was hard for me because I only have a social security income. I feel that I have been cheated out of a lifetime of use.

  

  Business Response

  Date: 12/08/2022

  Please see attached response to this complaint.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need RMA number to return hearing aids for a full refund. Can not get through to customer service after several attempts over the past 2 weeks and several emails. SCIND-**********. This needs to resolved or they should not require a 45-day return policy.

  

  Business Response

  Date: 11/28/2022

  We have reviewed are call records. According to our records, the caller only chose to take advantage of our 'Press 2' option for an automatic callback today, 11/28/2022. 

  The complainant was provided with the Return Authorization desired today, 11/28/2020 on our 2nd attempt to return their call. 

  Our phone system only allows callers to wait for up to 20 minutes in the queue for the next available agent.  If a caller does not press 2 on a high volume call day (which is almost every Monday) they will be disconnected after 20 minutes have elapsed. This is the maximum wait time allowed by our provider. 

  Return Merchandise Authorization may only be provided over the phone. 

  We apologize for any inconvenience in the processing of your return.

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Date: 17 Oct 2022 Order ID: SCIND-********** (EVOL:EV22530817)Purchase Price: $325.85 After deciding to return the product purchased to obtain a refund, I was required to contact **************** to obtain my *** # in order to not forfeit 20% of my purchase price. After multiple phone call attempts at various times of the day and at varying days of the week during the Companys business hours, it was impossible for me to even get through. The line would either disconnect after just a few seconds of the recording, disconnect after hitting the #5 key following the prompt, or just getting the recording to repeat itself with no effect at all after pressing the directed line number. I can understand how its possible for a Companys phone system to go down temporarily, short term. However, its hard to believe that a reputable business would tolerate this kind of prolonged customer service disfunction. At this point one could only guess that this might be the intention of management to have an excuse to obtain the above 20% forfeitures, since Ive never heard of a Company making this arbitrary requirement for a 100% purchase return to begin with.I am now being forced to make the return without the *** # so that I dont exceed the 45 day return expiration period and forfeit the remaining 80%.

  

  Business Response

  Date: 11/15/2022

  Hello, we have contacted the complainant and provided his Return Authorization via Telephone on 11/10/2022. 

  We have also emailed the return instructions and RMA nubmer to the complainant on 11/15/2022.

   

  Thanks.

  Customer Answer

  Date: 11/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have purchased two MDVolts selling and paid a total of $656.20 (with tax) on 8/20/2022. According to the advertisement, there is a 45-day risk free trial for the product for a full refund. I have tried calling for two days and have not been able to get a hold of anyone or gotten a call back when I left my number to order # SCIND-**********. It's been frustrating experience trying to get this resolved and have went on here to voice my complaint to be heard. Note: I have sent my original order back with a resend to vendor and another order has been sent back to me again. At this time I plan to also open a dispute with my credit card company until this is resolved.If resolved, I plan to update this to a positive review and also work with my bank for a positive dispute.

  

  Business Response

  Date: 08/29/2022

  Hello, 

  We have recently been receiving higher than normal call volumes and have had some difficulty responding to 100% of our return call request prior to their expiration an hour after they have been placed. We are growing our support team as quickly as can be done without taking short cuts. 

  We have spoken to the complainant and advised that his purchases will be refunded in full upon return to our fulfillment center in ******* ********.  We hope this will bring an amicable resolution to the complainant's concerns.

  Thank you and have a great day! 

  Regards, 

  *************************

• Initial Complaint

  Date:08/11/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB.I ordered a hearing aid cleaning set for my uncle from MD Hearing. I order summary clearly states there is free shipping/handling. Please see Upload #1. When you go to checkout a $6.95 shipping/handling charge is then added. See Upload #2. When I questioned MD Hearing regarding the added charge, I was told I was confused and there is only free shipping on orders over $30. As I told them (see below), I am not confused as the order summary clearly states there is free shipping/handling. I believe this is a deceptive practice that takes advantage of older people needing this product to keep their hearing aids working._____________________________________________________________________________________From: ************ (MDHearing)Aug 7, 2022, 08:13 CDT Dear ******************: Thank you for your recent chat with MDHearingAid! We are delighted you have chosen us to assist you with your hearing needs.We're sorry for any confusion, The prompt you saw for free shipping applies to hearing aid orders.We do offer free shipping on accessories orders over $30. Please dont hesitate to contact us here if you have any additional questions or concerns. Thank you again for your business; we greatly appreciate it. Have a great day! **** MDHearingAid Product Support ____________________________________________________________________________________ My response:Hi ****, The total on my order shows free shipping/handling and says nothing about "orders over $30". There is no confusion on my part, only a deceptive practice on your part. Please send me the the set of three cleaning tools for $7.50+tax as listed in my order summary.Thank you.***************************

  

  Business Response

  Date: 08/16/2022

  Hello. 

  MDHearing does offer free shipping for new hearing aid orders and accessories whose orders sub-totals exceed $30.  This has been our standard practice for several years. 

  Upon making a further review of the consumer's complaint, we were made aware of a bug on our website that offered FREE shipping for all orders even if they do not meet the standard to receive free shipping.

  Once in the shopping cart, the page then presented a shipping fee to the consumer, which the previous page did not.

  We have recently corrected this bug on our website so that purchasable items which are expected to carry a shipping fee if the order sub-total is less than $30.00 will once again present that fee to the consumers prior to adding the item(s) to the shopping cart. 

   

  As the   complainant was not properly presented w/ the expected fees to be applied to their order prior to adding the item to their shopping cart. MDHearing sent the consumer a quoatation for the item desired for purchase and waived all shipping fees that normally would be applied to the purchase. This offer was made on the same day as this complaint was filed. Since that time the consumer has accepted our offer. 

   

  We hope this brings an amicable resolution to the consumer's concerns and apologize for any inconvenience caused to the consumer due to the error on our website. 

  Thanks and have a great day.

   

   

   

   

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2022, I ordered a pair of hearing aids from MD HearingAid.com (2 VOLT+ Hearing Aids) at a cost of $299.98 and paid for the hearing aids with my Mastercard. Order # SCIND-**********. Those were received and after a few days and within the time limit, I returned the hearing aids as requested to: MD ******** ******************* *************************************************************************** with their RMA number on the outside (RMA # JUN22-PROUD-CLOCK-N) as they specified. I should have been refunded the cost which was $299.98, but I have never received my refund. They now tell me the hearing aids were never received. BUT THE HEARING AIDS HAVE NOT BEEN RETURNED TO ME AS I DID SHOW MY RETURN ADDRESS ON THE PACKAGE. I am positive they have received the hearing aids and just do not want to refund my money.

  

  Business Response

  Date: 08/22/2022

  Good morning. 
  
  At this time the merchant has not received the consumer's return package. The consumer has spoken to and emailed our Support team on several occasions regarding this subject. 
  The merchant has requested that the consumer provide return tracking information for their package. If the consumer can provide a tracking number which shows delivery to the address provided to the consumer. 

  This information was emailed to the consumer on the day they requested to return their product for a refund on June 20, 2022.  The information provided in the email included a warning the merchant would not be responsible for lost or misdirected packages and recommended the sender use a tracking service and/or take out insurance on the package in the event it is lost. With this information the sender would be able to file a claim w/ their shipper in the event the return package was not delivered.

  MDHearing has asked the consumer to provide this information each time they have contacted us regarding this return.  To date the complainant has not provided any information regarding their package which limits our ability to assist them. 

  If the consumer can provide a tracking number for their return, we will be happy to assist in helping them locate their package and provide a refund if the package can be found and delivered to our attached address. 

  In the event the package is lost the complainant will have to file a claim with the shipping service they used to return the product. 

   

• Initial Complaint

  Date:07/26/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When one calls the customer service the lengthy and irrelevant sales pitch precedes the ability to make the request for what is being sought---a customer service individual. Eventually, MD tells you that you can wait online for the next available representative or receive a call back. I chose to wait. After a lengthy wait punctuated by more advertising and excuses, MD said that "no one is available, call back at another time". Unfortunately, the product I purchase doesn't work as advertised. It also appears that customer service is not available.

  

  Business Response

  Date: 08/01/2022

  Thank you for contacting MDHearing.
  
  We are sorry to hear that the consumer had difficulty reaching our support team.
  
  
  As stated on our website, www.mdhearingaid.com, our Support Team is available by phone Monday-Friday between 7 AM and 6 PM CDT. 
  
  Depending on call volume, we do accept and return more than **** phone calls on any given day of the week.
  
  Assistance is also available via email to *********************************** This information can be found in the customers hearing aids users manual.
  
  Our phone system allows for automatic callbacks as the complainant described. The main reason being that our phone providers system only allows callers to remain on hold for up to 20 minutes. If a caller does not accept our option for an automatic call back the system will end the call if it exceeds the 20-minute maximum.
  
  We apologize for the inconvenience.
  
  Additionally,due to the nature of working from home and modern call forwarding, our automatic callbacks caller id does often display a phone number not published in the contact information provided with our hearing aids.
  
  We have attempted to contact the consumer on July 27th, 2022, in response to receiving their complaint and provided our Support Teams phone number to use to contact us if he still needs assistance.
  
  Thank you for bringing the consumers concerns to our attention.  We hope to speak to him very soon.
  
  Regards,
  
  *************************
  MDHearingAid

  Customer Answer

  Date: 08/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered volt hearing aids from them received 7/7/22 i tried calling them for set up, couldn't contact them 3 times 3 diferent phone numbers, tried 3 times next day couldn'r contact them i tried them and was static in left ear,the right ear control for volume wouldn' work , they were uncomfortable,, they have no customer service. they are just a scam company.. i filed dispute with cedit card and returned some of money not all.. it cost me $38 to send them back.. SO BEWARE OF THIS SCAM COMPANY. I have had hearing aids ,so i can tell you these are junk..

  

  Business Response

  Date: 07/28/2022

  Good afternoon. 

   

  Please see attached response to this complaint. 

   

  Thanks.

  Customer Answer

  Date: 08/03/2022

   
  Complaint: 17606618
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered hearing aids through the company. I found paperwork from my husbands&#**; papers and ordered them over the phone. I received them on April 7th. I noticed I was having trouble with them, charging them here recently. I tried getting in touch with the company but I haven&#**;t been successful in reaching them. I have left messages and they haven&#**;t returned my call. I paid $418.97.

  

  Business Response

  Date: 07/07/2022

  Good afternoon. 

   

  Please see attached Response to consumer complaint. 

   

  Thanks.