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Find a Location

Hyatt Hotels Corp. has 627 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHyatt Hotels Corp.

    Hotels
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 80 Customer Reviews

    Customer Complaints

    787 complaints closed in last 3 years

    357 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/9/2024

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Hyatt Hotels Corp. operates 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas.

    Business Details

    This is a multi-location business.

    Find a Location

    Hyatt Hotels Corp. has 627 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      150 N Riverside Plz, Chicago, IL 60606-1598
      BBB File Opened:
      5/24/1994
      Years in Business:
      37
      Business Started:
      4/27/1987
      Business Incorporated:
      4/27/1987
      Accredited Since:
      1/9/2024
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Hyatt House across from Universal Orlando Resort
      • Park Hyatt Chicago
      • Hyatt International Corporation
      • Hyatt Residential Group
      • Hyatt Place Chicago Downtown/The Loop
      • Hyatt
      • Hyatt Place Chicago/River North
      • Hyatt Rosemont
      • Hyatt Centric the Loop Chicago
      • Hyatt Chicago Magnificent Mile
      • Hyatt Deerfield
      • AP Aim Deerfield Tenant LLC
      • Hyatt Lisle
      • Hyatt Corporation
      • Hyatt Hotels & Resorts
      • Hyatt House Chicago/Naperville/Warrenville
      • CPX Warrenville ES OPAG LLC
      • Hyatt Place
      • Hyatt House Chicago/Schaumburg
      • Hyatt Place Chicago/Naperville/Warrenville
      • Hyatt Regency Chicago
      • Hyatt Regency
      • Hyatt Regency-Woodfield
      • Hyatt Regency Suites on Michigan Avenue
      • Hyatt Regency O'Hare
      • The Hyatt Lodge
      • Hyatt Regency McCormick Place
      • Hyatt Place Chicago-South/University Medical Center
      • Hyatt Place Chicago/Downtown-The Loop
      • Hyatt Place Chicago/Hoffman Estates
      • Hyatt Place Chicago/Itasca
      • Hyatt Place Chicago/Midway Airport
      Business Management
      • Kelly Barnicle, Specialist, Digital Strategy - eDistribution
      • Scott Miller, -President
      • Mr. Thomas J Pritzker, President
      • Mr. Andrew Eck, General Mgr
      • Bruce Flyer, Manager
      • Jim Edgar, Director of Sales and Marketing
      • Rachel Burrows, Director of Sales
      • Norm Canfield, General Manager
      • Mr. Beth Ashley, Director of Sales
      • Mark Schalla, General Manager
      • Mr. Roger Hartman, Assistant General Manager
      • Ms. Heather Wehling
      • Tanya Gawel, Director of Sales
      • Dana McCarter, General Manager
      • Ms. Gretchen Spear, General Mgr
      • Mr. Tom Pagels, General Manager
      • Mr. Keith Hess, General Mgr
      • Mr. Sal Gsalioto, Controler
      • Mr. John E. Orr, Regional Vice President
      • Mr. Gabe Castrillon, President
      • Mr. Rusty Middleton, General Manager
      • Mr. Craig Harvey, Marketing Manager
      • Liz Jaquez, Marketing Manager
      • Michael Panko, Sales & Mrktng Manager
      • Mr. Tom Pagles, General Mgr
      • Ms. Hope McCain, Director of Customer Care
      Contact Information

      Principal

      • Ms. Hope McCain, Director of Customer Care

      Customer Contact

      • Ms. Hope McCain, Director of Customer Care
      Additional Contact Information

      Fax Numbers

      • (312) 755-1601
        Other Fax
      • (847) 597-4506
        Other Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Traveling soon? Shop smart when booking a hotel room

      Customer Complaints

      787 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/09/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I stayed in the hotel from 6/25/25-6/28/24. After being gone for a day I realized I left my Ipad locked in the room safe. When I called the hotel they asked that I submit a ticket via an online website (ileftmystuff.com). When I submitted my info they provided an email receipt and said someone would follow up with me. It has been 9 days and nobody has done so. Since it was locked in the safe, if it's been retrieved a staff member had to do so. If the room hasn't been used (unlikely) it should still be there to be retrieved. When I call the front desk the staff state I need to speak to a manager, but the manager isn't there during business hours or early evening when I call. Several times the line to the front desk has gone unanswered.
      Read More

      Customer Reviews

      80 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Robert V

      1 star

      07/17/2024

      ****************** family and I were guest at the Hyatt *******************. hotel when I was surprised to notice mold in the bathroom shower area. I notified the hotel management which informed me that they would resolve the issue, they did not. I needed hotel Maintenace to disinfect and eliminate the mold due to the fact I had no way of knowing whether the mold was toxic or harmful to my family and me. In the bathroom of the hotel room there is no exhaust fan installed to draw the airborne spores out of the bathroom to prevent the air from being drawn into the Air Conditioning return air. The next day I made my request made know again and they assured me that it would be addressed. On the 3rd day I took photos of the mold to hotel representative notifying them of the importance to resolve this matter. My Stay was less than enjoyable, the staff less than attentive and management not responsive, I do not recommend this hotel to anyone.

      Local BBB

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