Reviews

This profile includes reviews for Hyatt Hotels Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hyatt Hotels Corp.

  150 N Riverside Plz Chicago, IL 60606-1598

  
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  Hyatt Regency Chicago

  151 E. Wacker Drive Chicago, IL 60601-3794

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  Hyatt Regency Rochester

  125 E Main St Rochester, NY 14604

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  Hyatt Place Shelton

  830 Bridgeport Ave Shelton, CT 06484

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  Hyatt Place Milford

  190 Old Gate Ln Milford, CT 06460

Review Details

• Review fromTracy O

  Date: 04/24/2025

  1 star
  I stayed at the Grand Hyatt in ************* in February 2025. When I returned home, I checked my credit card bill and they had charged me twice. The bill I expected and another bill for over $1,500. I contacted them and the customer service person said they would have it corrected and it was someone else's room. After a month, they still hadn't corrected it. I disputed it with my credit card company and they sent documentation saying that my card had been used to book two rooms. The documentation they sent showed that one room was booked with my **************** and the other was booked by a totally different person using a Master Card. My credit card company cancelled my dispute saying they gave documentation. When I contacted the Hyatt again, they said they couldn't do anything because I had filed a dispute. In their documentation, they said they had emailed the other person about the room cancellation saying they cancelled after the deadline. Everything in the documentation showed that I didn't book the room but they wouldn't discuss it to reverse the charge. I'm sticking with ****** from here on. Very, very poor customer service and shady business practices.

• Review fromJacqueline A

  Date: 04/20/2025

  1 star
  We booked directly through Hyatt and were called just hours before arrival (while at the airport) to be told our reservation was canceled due to maintenance. No real help was offered, and the manager who promised to call back never did. We later found out from family staying there that the hotel had overbooked. Incredibly unprofessional and stressful experience. Very disappointed.

• Review fromJoshua G

  Date: 02/23/2025

  1 star
  ******** booked me at Hyatt *****************, which was the wrong hotel. I needed to stay at the Hyatt **************, which was close to theWang theater upon trying to cancel one booking and staying at the same hotel but its a different location. They charged me for two rooms and one night they told me it shouldnt be a problem for me changing the booking over because I was staying at the Hyatt hotel still. I did not get this information until later on that evening after I rebooked a new room at another Hyatt Regency location, which was Hyatt Regency Boston so I paid for two bookings in one night.

• Review fromGina B

  Date: 02/11/2025

  1 star
  January *************************************** bathroom and hears the door opening up to a stranger. Come to find out the front desk gave a stranger a copy of my room key. I approach the front desk and was given there master key to all rooms. Police came apparently the man had a gun. They check things out then leave. The following day I go to manager she has no idea what I'm talking about but says she will have a talk with that employee. Later on I'm late paying my room so they turn off my water in my room and call police to have us trespassed. I called corporate and they told me there's no investigation due to the fact police were involved. It's there front desk fault why police came. Still waiting another resolution from them. Horrible

• Review fromLucy L

  Date: 01/28/2025

  1 star
  Read before you ******* view was train tracks.The pool is not heated to 85....it was not heated at all .The windows are transparent so you don't have privacy at all....The front desk lies about giving you an upgrade then taking it away because I was there for a convention.The manager words exactly.Lobby looks fancy but everything else is a poor experience.I would not recommend.

• Review fromMarcin R

  Date: 12/26/2024

  1 star
  My wife and I stayed at Hyatt Regency between ***** December 2024 in ********** **. Following my Commencement Ceremony we decided to sit at the bar located in the lobby. The bartender *** clearly ignore the fact that we were there and served people that showed up after us. When confronted by my wife, she refused to serve us and called the manager. We explained the situation to the manager who took the bartenders side. Everything was captured on the security cameras. We didnt get any service because we were the only minorities. Ive been an active duty service member for 18 years now and this is the first time we were racially discriminated against and we have been stationed all over the world. There is no place for this type of behavior anywhere and Hyatt management failed to condone it. Im discussed with the way this was handled.

• Review fromKaitlyn B.

  Date: 12/16/2024

  1 star
  Stayed here on the 13th of December and had horrible service. ***** was the worse, this was also for my best friends wedding. On top of $400 spent at the Hyatt breakfast has horrible and the list goes on! What a way to run my best friends night on there wedding night! When I complained to customer service they said they CC ******* which was management because she was in a meeting and she would call us. Never receive one phone call or email. Not to mention my best friends mom is top tier rewards members. They do not care about you regardless! Dont ever ever ever waste your money here. I am easy to please and Im telling you this experience all the way around was horrible! Sad to say my best friends had a bad wedding night!

• Review fromAdesuwa G.

  Date: 11/21/2024

  1 star
  We stayed at this hotel for our family reunion in August this year, it was a big mistake. I got bitten by BED BUG my 2 cousins from ****** was also bitten because we shared my room the first night before they moved to their room the next day. Only one elevator worked, and the one that work was always so crowded with other guest. My little nephew, his siblings and his Dad were stocked in the elevator because that elevator was obviously over worked and I was told by front desk that it will be fixed on Monday. I spoke to ***** ******* one of the Manager there, and she said she was going to send someone to check my room for BED BUG and she will get back to me. But she never did. Each time I call and ask for her ext I was told she was moved to another department. This is a horrible place to stay, don't let the pictures on the internet fool you.

• Review fromSid B

  Date: 11/17/2024

  1 star
  Hyatt ****************************/*************, *****--The website advertises a restaurant, ***********." The website writes about the delicious Chicken Caesar Salad, the Turkey Pesto Sandwich, and other delights. I called up to find out the hours of the restaurant only to learn that "No, we don't have that restaurant anymore. It's more like a grab-and-go. We need to update our website." In short, this reputable brand is engaging in overt false advertising.

• Review fromandrea p

  Date: 10/28/2024

  1 star
  we booked my 55th birthday trip through ********************** in march of 2023 at a resort named ********************* resort and spa , all inclusive for an oceanFRONT room for june 13-19,2023. $3300 trip. At no time during the reservation process were the owners of the resort discussed. I received a notice that the above mentioned resort would no longer be affiliated with Hyatt worldwide anymore. I was to be moved to Dreams aventuras in a deluxe ocean VIEW room. upon arrival to the dreams aventuras, we were given a room overlooking the pool. the next day, we were shown a room on the 4th floor, on the ocean side but overlooking palm trees, no ocean in site. the staff stated that they knew that we wouldnt like it!! the resort's beach was blocked off with rocks and the water let in only came up to your ankles. it was my dream trip to have an oceanfront room and stay up late listening to the waves, not to stay at a hyatt property. I didnt care who owned ********, i paid for an oceanfront room. nowhere on the ********************** website does it tell you who owns which resorts, nor does it ask you whether it matters. my trip was ruined by the resort on a pseudo beach, by a company that does not advertise that it is owned by hyatt. i have used the site before and have never had anything so horrible done to me. no refunds or compensation were given when calls were placed to complain. the entire experience was a nightmare. please petition for ********************** to disclose on the website that they are owned by hyatt so that the customers may make informed decisions.