Business ProfileforAmbetter of Illinois

Ambetter was my health insurance provider in the year of 2023.I had set to change my insurance effective January 1st of 2024.Due to illness ( Strep Throat ) I received lab testing accruing to the amount of $919 at ********************* urgent care of *********, ***They denied the hospital payment saying that my account was not active and that I was not an active account member due to not paying for the month of December as my date of lab service was on December 22, 2023.After researching what Ambetter meant, I reviewed the auto debit history through their website. Throughout the entire year their charges were inconsistent and were faulting from the terms and agreements that I had accepted when applying for auto debit.Rather than charging my card accurately on the agreed monthly payment date, They were making the transactions at random intervals.This lead me to also notice, not only were they not abiding by their terms and agreement to auto pay, They had been randomly refunding monthly payments in July, September, and October. some of these refunds were double the monthly cost and refunded instead of being charged. Ambetter then did charge the correct amount at the end of October, and then again on December 30th. My lab tests were on December 22nd. They have been trying to say I was no longer an active member as of November, yet continued charging my card after the month of November. This issue is entirely at their fault for software issues with their billing system. They will not resolve the issue with the hospital and have lied repeatedly to me over the phone. They asked for payment to resolve the one month delinquency which was caused by their payment system. I paid over the phone and was instructed to has the hospital bill them again when the payment appears on my bank statement. I did exactly that just to see they refunded that amount 3 days later with no explanation why and continue to refuse the billing claim to the hospital.