Reviews

This profile includes reviews for American Alliance Casualty Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

American Alliance Casualty Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  American Alliance Casualty Company

  PO Box 31670 Chicago, IL 60631-0601

  
• 

  American Alliance Casualty Company

  9600 Bryn Mawr Ave Rosemont, IL 60018-5226

  

Review Details

• Review fromBarry V

  Date: 04/28/2025

  1 star
  This is the worst company that I know of stay away from them. I had one of their insurers hit me and all they had was not insurance coverage which did not cover neither one of us for the damage If I could've gave it a 0 stars, that would be But I had to do one star. 

• Review fromDoreen N

  Date: 04/24/2025

  1 star
  ******* daughter was in a car accident on Saturday 8/26/2023, we called and reported it to this company in which we have full coverage on Monday 8/28/2022, we have yet to get the help we need in getting our car fixed correctly, reimbursement for car rental and small hospital fees. Its been almost 2 years. The customer service is horrible, they were so rude from the very first call and treated us like we were their enemy. We didn't cause the accident and couldn't help that the person who hit us didn't have insurance. This is why we get full coverage. They sent us to a company to fix car and car is still not fixed. The door is leaking water when rain and you can hear wind coming through door. We are afraid the door may come off while Driving because its getting worse. We have complained over and over, they want us to take the car back but we cant afford to pay for rental car anymore to get to work and kids to school. We told them to pay for the rental this time but they wont. We spent thousands of dollars on a rental in which they say they are not paying it all back to me. It was their fault we had to keep the rental so long in the first place. I cant fit here the whole traumatizing experience we had with this company because it wont fit, but I come back. Advantage Chevrolet Bridgeview hooked us up with this horrible insurance company. I believe they work together on scamming people. This has been the worst experience ever and still going on almost 2 years later. 

• Review fromJuan P

  Date: 03/25/2025

  1 star
  Avoid this company. I am a full cover holder of one of their policies. I had a car accident march 12 2025. So far they haven't fix my car yet. They have been making excuse after excuse and they avoid answering my calls and the adjuster doesn't even bother to call with an update. My car has been sitting on the curve for almost 2 weeks now. Any other insurance would already took car of their liability as insurance.

• Review fromGabrielle H

  Date: 03/08/2025

  1 star
  American Alliance had denied my claim without letting me know anything via phone email or even a letter in the mail. I’ve been associated with American Alliance for the last year. I had no gaps in my coverage despite that I am still forced to pay out-of-pocket, even though I was covered through their insurance now I can’t get in touch with anyone over the phone. They have terrible customer service and I regret using this company for insurance. 

• Review fromNate D

  Date: 03/04/2025

  1 star
  I have been trying to get my car pay out for a total loss for over a month. I was in an accident on the 22 of January 2025 and it was determined a total loss on the 27 of January 2025. It is now march 4 2025 and I have had to submit 1 car payment since it was determined a total loss and I am about to have to submit another one as soon as I get paid because they are requesting "new information" that should already be in all the documents I have sent to them. Not only that, i have to call them as often as I can to make sure there isn't anything else they need because they never call me asking for the information. They have my phone number and my email. They could reach out in a number of ways, but they refuse to do so. Every time I call I am on hold for at least 30 minutes because the phone ours are from 8:30 am to 5:30 pm and everyone is trying to call between those hours. The first three times I called I had to hang up because it had been over an hour and a half and I had to get to work. Avoid this company as best you can.

• Review fromtony g

  Date: 01/07/2025

  1 star
  This company does everything they can to not pay out any money. Try calling them. You will be on hold for hours just to start a claim. Or on hold for hours to check on the claim. One of their insured blew a stop sign and hit my truck. Police cited their driver. Their driver admitted complete fault. We did nothing wrong. Yet they are avoiding paying anything out hoping this will go away. Stay as far away as you can from this company- complete fraud.  

• Review fromEdward R

  Date: 01/02/2025

  1 star
  More than five weeks ago, my car was rear ended, stopped at a red light, while distracted by her cell phone and received the citation. I contacted American Alliance Casualty four times, and they NEVER returned calls or contacted me. 1st call they were going to send an assessor, 2nd call they were waiting for a police report before sending the assessor, (but they never requested it), 3rd call I emailed a copy of the police report, 4th call they requested a vocal report of the accident using the written police report. All delay tactics from American Alliance Casualty. Their company does not have a callback system with a wait time of over an hour. Looking for an agent that will settle this claim.

• Review fromJuanito M

  Date: 12/24/2024

  1 star
  Awful company who at this point deserves to be sued for what they do.

• Review fromAli C

  Date: 12/13/2024

  1 star
  I can't believe this scam of an agency. I was involved in an accident and found at fault. The other insurance carrier made the claim and I was contacted by American Alliance for information which I provided. Months later I get a letter from other insurance saying I owe for the accident so I contact American Alliance for an explanation. They said claimed they tried to contact me and said claim was denied because they couldn't reach me by email. I asked what email they sent it to and they read some random address that's not mine. I asked why they didn't just call like they did after the accident but couldn't give me an answer. They then claimed they couldn't approve the claim until I contacted my old insurer for a letter showing I never had a lapse in insurance with them for some reason even though I was with American Alliance when the accident occurred. After I get the letter they requested, they said they were denying the claim, stating I didn't call them the day of the accident instead of the other insurance company of the other car contacting them. This was complete bull and I hope this company goes out of business and I will gladly participate in any class action taken against them. I should have read the other horror stories here before agreeing to a policy. ****** learned trying to save money. 

• Review fromRachel L

  Date: 12/11/2024

  1 star
  I was involved in a minor accident with an insured of American Alliance, who was at fault, on 11/22/24. Its been 3 weeks of waiting on hold for 45 minutes to an hour, just to get sent to the voicemail of the adjuster ****** ***** each time, who doesn't return any of my calls. Very shady and unethical.