Complaints

This profile includes complaints for American Alliance Casualty Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Alliance Casualty Company

  PO Box 31670 Chicago, IL 60631-0601

  
• 

  American Alliance Casualty Company

  9600 Bryn Mawr Ave Rosemont, IL 60018-5226

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The insurance company does not want to pay. A representative called me and told me they are not paying me for a collision I was involved with their client. At their clients fault. Police report has been issue.  

  

  Business Response

  Date: 04/28/2025

  We are sorry to hear you had a less than favorable claim experience. Please provide the claim or policy number so that we may better assist you. Best Regards.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business will not pay for my car repair they keep giving me the runaround I was always paying my insurance bill on time, but they still wont fix my car all because of some address

  

  Business Response

  Date: 04/24/2025

  ***** *****, we are sorry to hear you had a less than favorable claim experience. A representative from American Alliance will contact you regarding your concern.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23240215
  
  I am rejecting this response because:
  The policy is horrible because the company wont fix my car theyre giving me the runaround constantly but they are talking about. I am highly disappointed with his insurance company. But I always paid my insurance bill on time.
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/25/2025

  ***** *****, We are sorry to hear that your claim experience did not meet your **************** failed to disclose a change of address, which constitutes a violation of the policy terms. As outlined in Condition 2 2. Premium. During the term of this policy and any renewal thereof, the named insured shall immediately inform the Company of each change in the garaging address of an insured vehicle,of each new resident driver, of the suspension or revocation of the
  driver license of the named insured or of any resident driver, and of any other change in the persons or risks for which coverage is provided hereunder so as to allow the Company to determine whether and under what premium and conditions to continue coverage under this policy. Please see attached denial.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two claims with the insurance company. One was from June,18,2023 the claim number is 2024C0171303 and another in Feb. 2025 claim number 2025C0183454. I have enclosed photos of my emails to them. Long story short they have been giving me the run around and I have complied with everything they asked of me. Ive asked multiple times if someone will please follow up with me let be a call or some correspondence and they dont. I have to call them begging them to get answers and then being informed they sent me correspondence which I never did and then being given poor explanation in why I have not. At this point I'm beyond done with them, I paid them in FULL and only demanding they pay for my claims. Ive been in so much distress because of this and it in all terms WRONG for them to treat a consumer that has been compliant and paid their dues as they have to be treated this way.

  

  Business Response

  Date: 04/21/2025

  We apologize for your unsatisfactory experience with claim #****C0171303. A representative from our litigation department will reach out to you regarding this claim. In regard to claim #****C0183454, we understand this situation may be frustrating, but we must follow the terms outlined in your insurance policy. According to the policy, in the event of a theft or hit-and-run, it is required that a police report be filed within 24 hours of discovering the incident. This step is necessary for coverage to apply.
  
  Unfortunately, we did not receive confirmation that a police report was filed within the required 24-hour timeframe. Because this condition was not met, the claim does not meet the policys requirements for coverage, and we must respectfully deny it.
  
  Weve included the relevant section of your policy below for your reference and a copy of the denial.  This clause is a strict requirement and is not flexible, even in situations where the delay was unintentional.

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased car insurance through a business named "American *************** in February of this year. If you go on the website you can see that they have good reviews about the company as a whole i.e accident claims. The price was cheap enough for me to afford so I went ahead and bought a policy. On March 10th I was involved in an accident which resulted in my vehicle being a total loss. The process of getting my claim closed has been a long and drawn out process. I had no idea that American ************** was not the actual company but it is American Alliance Casualty ** and when I googled the actual company that handles the claims to my surprise they have over 500 one-star reviews had I known this ahead of time I would not have purchased a policy from them. My claim for my accident is still "pending" according to the claim specialist. I have given them all the information they have asked me for and the claim is still open. The accident occurred on March 10th, 2025 and it is now April 15th, 2025. This business does not have a working phone number for upper management and the adjuster's phone goes straight to voicemail. They only have an email that takes 5-7 business days to get a response. I am requesting that this business is investigated for suspicious practices. They trick customers into thinking that they are an affordable and reputable company when that is the farthest thing from the truth. All I want is my claim completed so I can figure out what I have to do next, this issue has caused me to miss weeks of work because I do not have reliable transportation to work. PLEASE HELP!

  

  Business Response

  Date: 04/15/2025

  Nedrianna *****,
  Upon reviewing your claim, we noted that the reported date of loss occurred within 30 days of the policy inception date, which raises concerns and requires further review.
  The bill of sale indicates that you have owned the vehicle involved in this loss since February 23, 2021, while your current policy became effective on February 16, 2025. For this reason, we requested a Letter of Experience, which shows a gap in insurance coverage from May 6, 2024 to February 16, 2025.
  Additionally, our investigation revealed a previous, undisclosed loss dated May 11, 2024. This information has been referred to our *********************** for further evaluation.
  We understand that you spoke with the handling adjuster today, who explained the current status. The adjuster has submitted all relevant details to Underwriting and is awaiting their response. Once a decision is made, the adjuster will follow up with you directly.
  We appreciate your patience and understanding as we continue our review.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23206548
  
  I am rejecting this response because:
  I have called several times and havent spoke with an adjuster at all, the lady who called me today was a claims specialist NOT the adjuster(whos phone goes straight to voicemail) I have only talked to the claims specialist who have given me the same script each time I call. I have given this company everything they have requested and still dont have an answer. No one has given me any information about sending my claim to the ************************ The lack of communication is despicable. 
  Sincerely,
  
  Nedrianna Brunt

  

  Business Response

  Date: 04/15/2025

  Thank you for your response. We understand your frustration and sincerely apologize if our communication has not met your expectations. Please be assured that we take your concerns seriously.
  Our records indicate that the adjuster attempted to contact you on two separate occasions today. Additionally, our claims representatives have spoken with you and provided updates during your calls to our office on March 27, March 31, April 4, April 8, April 11, and April 15. Each interaction was documented and included status updates on your claim.
  At this time, the matter remains under review with our *********************** due to the previously outlined concerns, including the timing of the loss, a gap in coverage, and an undisclosed prior loss.
  While we acknowledge that you have submitted the requested documentation, our position remains unchanged based on the information currently available. Once a final determination is made by Underwriting, the assigned adjuster will follow up with you directly regarding the outcome.
  

   

  Adjuster Name: ******* Khatib   

  4/15/2025 2:08:55 PM ******* ****** Diary Notes Called insured at ************ spoke to Nedrianna. She stated the rental vehicle rims were damaged just from driving. She did not hit any curbs. She stated she had insurance on the rental vehicle and had to pay a ded of $500.00.
  

  4/15/2025 1:56:11 PM ******* ****** Diary Notes Called insured at ************ spoke to Nedrianna. Insured stated she did not have any insurance from from 05/06/2024 to 02/16/2025. She stated because she was unemployed at the time. Insured stated there was not an accident with **** she rented a vehicle and returned it with damaged rims.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23206548
  
  I am rejecting this response because:
  The fact that you all are claiming that I spoke with an adjuster at any point in time is a lie. No one has called me from your office at all today my phone has been on my desk since I got to work at 7:30am. The previous times that I have called I have only spoken to the claim specialists. It's actually very interesting that I have to go through all of this just to get updates about my insurance claim. I'm not accepting any response that you all give me unless it has to do with the claim being closed. This business is a scam and a disgrace. I truly cannot wait until all of this is over. 
  Sincerely,
  
  Nedrianna Brunt

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been insured with American Alliance casualty for several months when Jan, 14th 2024 I had gotten into an accident, and discovered they had been using the vin from a vehicle I sold before making the policy with them on my vehicle. They were the same make, model, year, and trim, and so it appears to everyone involved in the accident like I didn't have insurance, but I had been paying for a policy that covered a car that didn't belong to me. This tells me you can call American Alliance and cover any random car you find on the street if you have the *** without the actual owners consent. Anyways, they left me high and dry dealing with subrogation companies and the other involved drivers insurers. I had to pay off the car loan of ~$9k myself as they refused to contact my gap insurer to inform them of the totaling of the vehicle. All I want is for American Alliance to deliver the goods and services I paid for. My rates increased and I paid them for coverage and I have received none in return.

  

  Business Response

  Date: 04/14/2025

  *******,
  Following a full investigation of your claim for the loss that occurred on 01/14/2024, we must advise that there is no coverage available under your policy.
  Our review found there were material misrepresentations made on the insurance application. Additionally, it was determined that the vehicle was being used for ride share or car share purposes at the time of application, which falls outside of coverage guidelines.
  We truly understand how disappointing this news may be, and we want you to know this decision was made based on the terms and conditions of the policy. If you have any additional information you would like us to consider, or if you have any questions, please feel free to reach out to our corporate office at ********************************************

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23196916
  
  I am rejecting this response because:
  American Alliance in maintaining their stance has set a precedent that you can in fact create an insurance policy with them on any random car you find on the street, as long as you have the **** regardless of who it belongs to and without their consent. The vehicle involved in the accident which I had been driving was never registered to **** or any ride-sharing app. I hadn't driven for any rideshare or delivery service since long before creating a policy with American Alliance, I hadn't even been working for any rideshare or delivery service at the time of purchasing that very vehicle. This goes to show the lengths American Alliance will go to maintain their dishonesty. I can only hope justice is metered out and that anyone and everyone who has gone through American Alliance gets what they are owed. I'm far from the only person who has suffered at their hands. 
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 04/15/2025

  *******, We have reviewed the documentation you provided, including the letter from **** confirming that you were an independent contractor (**** partner) from July 5, 2023 to January 30, 2024. As this time frame falls within the policy period, our position remains unchanged, and the denial of your claim stands.
  Our investigation determined that material misrepresentations were made on the insurance application. Specifically, the information confirms that the vehicle was being used for rideshare or car share purposes during the policy term, which is excluded under our coverage guidelines.
  We understand that this may be disappointing, and we want to assure you this decision was made in accordance with the terms and conditions of the policy. If you believe there is additional information that may impact our decision, or if you have any questions, please dont hesitate to contact our corporate office at ********************************************

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23196916
  
  I am rejecting this response because:
  You are a flat out liar. Your company has no problem lying time and time again. I had not been driving for ****. The vehicle in the accident had never even been registered with ****. The vehicle you are so focused on is the one I no longer owned. It had been totaled the summer prior, and belonged to Copart at the time of our policy. These are two different vehicles you're conflating, just like when I created the policy. If you read the document, the most recent trip was in August of 2023. Quit lying.
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 04/15/2025

  It is unfortunate that the customer remains unsatisfied; however, we have addressed the issue within the ************ light of this, we kindly request you close out the file.

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in an accident on October 1, 2024. Ive been insured with American alliance casualty company, for four months July 2024-November2024. The ************************************** has reached out to me stating that I need to pay a bill of $5,677.57 and that theyre going to issue a suspension on my license. I have proof of my payments that I shouldve been insured the time of the accident. They then proceeded to tell me that American alliance told them I wasnt covered with them and sent out a denial letter. Yesterday April ******* I called and spoke to two different ladies about the situation and was told a denial letter shouldnt have been sent out because my account was under review. Policy number : 0988324-00

  

  Business Response

  Date: 04/23/2025

  We are sorry to hear that your claim experience did not meet your expectations.
  
  In line with our commitment to providing timely responses, our records indicate that we communicated with you via phone, email, or follow-up correspondence on the following dates:10/15/24, 10/29/25, 03/07/25, 04/10/25, 04/11/25, 04/14/25.   Additionally, we sent an initial letter on 10/02/24 outlining the general claims process.
  
  A representative from American Alliance will be reaching out to address your current concern.

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, 2025 a insured driver with American Alliance Casualty Company hit my parked car at my residence I called 911 and the state police came out and accessed the situation and deemed the American Alliance Casualty Company driver was at fault so I filed a claim with his insurance company and told them what happened and gave them the police report, after a couple calls to see what was going on American Alliance Casualty Company decided to deny my claim on April 8 2025 because they said they couldn't get a hold of their client, to me this is a dry cut case with the police report, seems to me just by reading their reviews they'll do anything to get out of paying damages that their insured causes. I just want them to do the right thing and pay for my car repairs. American Alliance Casualty Company seriously needs investigated and maybe a class action lawsuit.

  

  Business Response

  Date: 04/14/2025

  **** ****, we are sorry to hear you had a less than favorable claim experience. A representative from American Alliance will contact you regarding your concern.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23192754
  
  I am rejecting this response because: I gave you the police report which stated that your insured driver was at fault and was given two citations which caused damage to my driver's side rear bumper. This has nothing to do with waiting on a response from your insured driver so enough with your excuses and do the right thing.
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 04/15/2025

  Dear **** ****,
  On April 14, 2025, our adjuster attempted to contact you by phone but was unable to reach you and left a voicemail.
  Weve been advised that you were involved in a motor vehicle accident with our insured on March 7, 2025. First and foremost, we hope everyone involved is doing well, as we understand how stressful these situations can be.
  At this time, we are unable to extend coverage for this loss. Our insured has not cooperated with the investigation or notified us of their involvement in the accident. This lack of cooperation puts them in breach of the insurance policy, specifically under Conditions 2, 3A, and 6, which require prompt reporting of a loss, notification of any changes in risk, and full cooperation with the investigation process.
  Due to their failure to meet these policy obligations, American Alliance Casualty Company is currently unable to provide coverage for this incident.
  We recognize how frustrating this situation may be and encourage you to contact your own insurance carrier to determine if any coverage is available under your policy. Should you have any questions or need further clarification, please dont hesitate to reach out. Please see attached denial letter. 

   

  4/14/2025 10:06:59 AM ********* ****** Claimant Call called clmt at ************** no answer. *** and advised of *** denial. advised per **** pol **** has 30 days to report the ***. advised letters have been sent as well as numerous of phone calls to obtain r/s and additional docs/info to clear cvg investigation.

   

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23192754
  
  I am rejecting this response because: First of all it's hard to call someone when you called the wrong number, my number is ************ not ************. Second I reported the accident to my insurance company and to your insurance company, why would I pay a $500 deductible through my insurance company when your insured driver was clearly at fault.
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 04/16/2025

  Thank you for your follow-up. We understand your concerns and would like to take this opportunity to clarify the matter based on our records. The contact number listed in your complaint ************** matches the same number you initially provided to our office when filing a complaint with BBB (see attached for reference). As such, the error was not on our part. We rely on the information provided to us by you. 
  While we certainly understand your frustration, our position remains unchanged. As previously explained, we are unable to proceed with your claim because our insured has not cooperated with our investigation, despite multiple attempts to contact them. This is a violation of their policy obligations, which require them to report the accident and participate in the claims process.
  Because they have not provided the necessary information, we are unable to verify the details of the incident or determine liability. As a result, we are not in a position to extend coverage, and the claim was denied in accordance with the policy terms.
  This is why having your own insurance coverage is importantto assist you in situations where the other partys insurance cannot move forward. We encourage you to contact your carrier so they can explain how the subrogation process works. We understand this situation is frustrating, and we encourage you to reach out to your own insurance carrier to explore any potential coverage options that may be available to you.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23192754
  
  I am rejecting this response because: Like I said before why would I pay out of my pocket when clearly your insured was at fault. Also if you would have looked at the police report it clearly states that my phone number is ************. I also will be seeking legal advice on this matter!!
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 12 2025, I was involved in a collision. The driver is insured by American Alliance admitted that he was at fault. Police report I filed and submitted verifies this. When I called to check the status of my claim, the representative told me the other driver was unresponsive and they required a statement by law from him to process the claim. This is false information. The police report has all the information needed to process my claim. I was then sent a denial letter, stating that the other driver was not responsive. I called him to verify and he mentioned that he gave his statement 2 weeks prior. Yet, another lie. I have read many reviews on ****** and yelp stating the same bad business practices, as well as others never receiving their payout after their car was deemed a total loss. I have contacted corporate to dispute my denial and attempted to reach the supervisor **** ****** by phone. No one has been responsive. I need my vehicle fixed as soon as possible and they are not conducting proper business. Lies, lack of communication, lack of accountability, lack of knowledge of their work and of state law. I would like my claim processed and for them to be held accountable for their actions. I understand sometimes things take time, but proper communication and knowledge of their line of work is crucial in this kind of situation. My vehicle is sitting, and now my concern is further damage (brake rotors, struts, etc) that may occur from the vehicle sitting due to their negligence. Had they done their work efficiently, this would have been settled and I would not be worried about further damage to my vehicle

  

  Business Response

  Date: 04/17/2025

  We are sorry to hear that your claim experience did not meet your expectations.
  
  In line with our commitment to providing timely responses, our records indicate that we communicated with you via phone, email, or follow-up correspondence on the following dates: 2/14/25, 3/5/25, 3/6/25, 3/7/25, 3/12/25, 3/17/25, 3/31/25, 4/8/25, 4/10/25, 4/14/25,   . Additionally, we sent an initial letter on 2/13/25 outlining the general claims process, and we provided a timeframe or status update through one of our claims service representatives on 2/14/25.
  
  A representative from American Alliance will be reaching out to address your current concern.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/21/2025 I sat at a red light on Vermilion and English st intersection waiting on the light to turn green. A Dodge Ram truck sat behind me. All of a sudden I heard the Dodge Ram truck motor *** up loudly twice, looked in the rear view as it hit me from behind. We waited until the light turned green and pulled over. The driver of the Dodge Ram apologized to me and called the police, which he then admitted to the police that he was at fault. I also apologized again and admitted fault right after the police did his report and told me I could leave and continued talking to the driver of the Dodge Ram about the incident. Today 04/01/2025 I called American Alliance to see the progress of my damage estimate and payment. They informed me that the claim was denied because their insurer, (which was the driver of the Dodge Ram) that hit me didnt give them some form of information they requested. I asked them what did that have to do with me and my damage to my car and repair and payment; thats between them and their driver thru insured to resolve their business issues. That they chose to insure him to insure that the roads were safe with him driving on them. So what does him, their insurer/insured/client not giving them a document have to do with me? Im contending theyre responsible to repair my vehicle because they chose to insure the driver that hit me from behind at a red light. Im seeking reliable payment to repair the rear end of my vehicle as soon as possible, so that I can drive my vehicle the same way I did before their client hit me from the back and damaged it at a red light intersection, while we were completely stopped. As the light was red and I was there, sitting still legally.

  

  Business Response

  Date: 04/02/2025

  ******* *******, we are sorry to hear you had a less than favorable claim experience. A representative from American Alliance will contact you regarding your concern.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stolen 12/31/24. I have worked diligently to provide all requested information to support my claim. I was asked to mail in the key to my car, which I did. I made sure to send it in the same envelope as some papers that were requested to be notarized. How is it that the notarized papers have been received, but the key has not? I have been calling the office for weeks, requesting calls back from the adjuster, and receiving nothing. The communication from this office to me has been horrible and disheartening. I'm currently 38 weeks pregnant due to have a child any day now, and I'm without a vehicle and maxed out on rental reimbursement which ran out in February because my policy only covers 20 days and we're approaching 90 days of battling this claim. I'm so overwhelmed.

  

  Business Response

  Date: 04/01/2025

  ***** *******, we are sorry to hear you had a less than favorable claim experience. A representative from American Alliance will contact you regarding your concern.