Complaints
This profile includes complaints for Bankers Life's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 165 total complaints in the last 3 years.
- 58 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have been attempting to access my funds and have been unsuccessful, I put in a request about 5 weeks ago for withdrawal partial annuity have not yet received and no updates . I called 1800 number requested it be dont electronically since I had no updates of a check was ever issued, have not received funds that way either I want all my annuity money out to me from this placeInitial Complaint
Date:03/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My draft date is on the 28th, and I explained that I wanted to change my draft date to the 4th of the month. The agent never explained that instead of the draft date of the 28th for the month of March, that the draft date would be moved up a week which is the 21st, and it caused a hardship for me not knowing that the $101.00 would come out of my account a week early, this was not agreed upon, nor discussed. Also, I called back to get the auto draft removed, and be charged monthly, again the agent never told me that this would then be a quarterly payment of $308.00. I then tried to go online to see if I can change the frequency of the drafts but got a message to call an office number. My concern and complaint is that the business does not seem to think it's importance to let the customer/consumer know they are going to use the privilege of being able to access my account and my money. There are no explanations of my options, only how they want to do it, and I don't do business that. I received a letter stating that my account has been changed to quartly and if I was going to cancel, to give them a call. I have invested at least 500 to 600 dollars and would like to keep my policy. However, the way I am being treated as a policy holder, is very uncaring and unprofessional.
Business Response
Date: 04/29/2025
see attachmentInitial Complaint
Date:03/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a contract with bankers life insurance company. In the last few months *** tried to set it up on auto pay. every single time I set it up the due date comes and it nothing comes outta my account. They failed to take it out of my account. I call ********************** and I they look it over. They assure me its taken care of and then send me on my way. A few times theyve had different excuses for why it hasnt came out But as of today, I have called bankers life SEVEN times on separate occasions after this has been set up and supposed to been taken out of account. This automatic payment has never came out of my account. The due date comes. Nothing comes out. I call bankers life again. I get somebody on the phone. Ive even talked to supervisors a couple times and they assured me oh this is the problem thats the problem. I get Im sorry well get it. I have it scheduled for 13 March. Its now 16 March no payments come out. AGAIN! I have a letter in the mail from them saying its all been set up to come out on13 March and here I am the 16th and once again no payment was ever taken. Im starting to feel like bankers life is intentionally trying to Not get my payment so they can cancel me for some reason. I think theres a scam going on. I cant understand why it would be so difficult to just simply take an ACH payment out of my account on the day that theyve agreed to on literally seven different occasions. Im done calling bankers life. Im over this bankers life can call me now.Business Response
Date: 03/25/2025
PO Box 1916
******, IN 46082-1916
March 25, 2025
BBB of ******* and *****************
**************************************************************
*****************
RE: Bankers Life and Casualty Company
Complainant: ****** *******
Case Number: 23072215
To BBB of ******* and *****************:
This letter is in response to your correspondence received regarding the above-referenced inquiry.Thank you for the opportunity to respond.
In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. As we do not have an authorization on file to respond to the Better Business Bureau, we have contacted Mr. ******* directly to confirm that this matter has been resolved.
We remain dedicated to providing the best possible service. If you have any additional questions or if we may be of further assistance to you, please feel free to contact our customer service department at **************.
Sincerely,
******** ******, ALMI ACS
Consumer RelationsInitial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mother death on Dec 11, 2024, life insurance policy number *******, amount of *****,they say (called several times the last 2 plus months) they have all paperwork and it is still under investigation with claims dept.Business Response
Date: 03/24/2025
March 24, 2025
RE: Colonial Penn Life Insurance Company
Consumer: ****** *********
Complaint ID Number: ********
Dear Ms. **************** are in receipt of correspondence dated March 14, 2025, regarding the consumer named above. Thank you for bringing this matter to our attention.
Since we do not have authorization to release information to the Better Business Bureau, we have mailed our response directly to the consumer today.
We want to assure you of our continued commitment to providing our customers with the best possible service.If you have further questions or need additional assistance, please contact our *************************** at **************.
Sincerely,
***** ******
Consumer ********************Customer Answer
Date: 03/25/2025
Complaint: 23065763
I am rejecting this response because: As I stated in the original complaint, my mother passed away on December *******. The family has been patient and also frustrated with the process. We have cooperated with Bankers Life and will told several times that it is a process. Note was told several times that paperwork is completed and 7-10 business days before check to be mailed out. Also note we are well past 3 months since mom passed and find this unexceptable. Thanks for handling this complaint we just want the waiting to end.
Sincerely,
****** *********Business Response
Date: 04/16/2025
April 16, 2025
RE: Bankers Life and Casualty Insurance Company
Consumer: ****** *********
Complaint ID Number: ********
To Whom It May Concern:
We are in receipt of additional correspondence dated April 14, 2025, regarding the consumer named above. Thank you for bringing this matter to our attention. We apologize for the delay in responding. This is the first we have been notified of this complaint.
Please note that we do not have authorization to release information to the Better Business Bureau. However, we previously wrote to Mr. ********* direction on March 24, 2025 confirming the claim had been paid and our records indicate that the claim check has since been cashed.
We want to assure you of our continued commitment to providing our customers with the best possible service.If you have further questions or need additional assistance, please contact our *************************** at **************.
Sincerely,
***** ******
Consumer ********************Customer Answer
Date: 04/17/2025
Complaint: 23065763
I am rejecting this response because:
Simply because of the length of time to receive death benefit. My mother passed away December ******* and I received check during the first week of April 2025. Unexceptable and numerous phone calls and run around. Recommend speeding up process for beneficiary(s)
Sincerely,
****** *********Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Banker's Life calls me multiple times a week to talk to me about "my options for transitioning to ********** I tell them every time that I am 40, not disabled, and do not qualify for ********. Every call I tell them to remove me from the list, and they tell me they will. I can assure you I am still on the list, because I still receive calls frequently. Additionally, the numbers change and appear local, so there's no way to "screen" or simply note it as a spam call. This is ridiculous and predatory and I am to the point that I am going to look into legal options.Business Response
Date: 03/13/2025
In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. As we do not have an authorization on file to respond to the Better Business Bureau, we have mailed a letter to the customer to resolve this matter.
Consumer Relations Department
Bankers Life and Casualty Company
Initial Complaint
Date:03/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother had a long term care account with ********************** and Casualty, which she was fully caught up on. In September of 2023 she went into assisted living, and then to hospice in January 2024, then passed. I (her son and financial power of attorney), have provided all necessary documentation and receipts, and continue to be denied payment owed for assisted living. Not even partial payments have been made.Business Response
Date: 04/11/2025
April 11, 2025
RE: Bankers Life and Casualty Insurance Company
Consumer: ***** *******
Complaint ID Number: ********
To Whom It May Concern:
We are in receipt of correspondence dated April 9, 2025, regarding the consumer named above. Thank you for bringing this matter to our attention. We apologize for the delay in responding. This is the first we have been notified of this complaint.
Since we do not have authorization to release information to the Better Business Bureau, we have contacted the consumer to confirm receipt of this complaint,and we will provide a written response directly to the consumer once our review is completed.
We want to assure you of our continued commitment to providing our customers with the best possible service.If you have further questions or need additional assistance, please contact our *************************** at **************.
Sincerely,
***** ******
Consumer ********************Customer Answer
Date: 04/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In early January 2025, I received a letter dated 1/9/2025 regarding an unclaimed check issue in the amount of $552,54 and pending "Abandoned Property" if no response. The photo copy contained no accurate information regarding my ******** Supplement Plan that I have had for many years. I found the letter suspicious since I had not received a notice before. I reached out to ************* and Bankers Life by phone and fax after speaking with a *** for Colonial Penn. I have not received ANY replies in reference to the funds or an acknowledgement that the letter is actually from Colonial Penn.I have mailed/faxed or both correspondence with my concerns to:Bankers Life, ************************************** (per a Colonial Penn ***.)Bankers Life, ******************************************************** " " ********************************************************** * * * *Business Response
Date: 03/06/2025
We are in receipt of correspondence regarding ***** *****, Complaint ID: ********. Upon completion of our review we will respond directly to the client.
Thank you.
Customer Answer
Date: 03/07/2025
Complaint: 22959931
I am rejecting this response because:
Sincerely,
***** *****Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a claim as a life insurance beneficiary on Jan 16, 2025. The customer service *** told me it would be 2 to 5 days to process and an additional 7 to 10 days to receive payment. A few days later I called to get a status update on my claim and received the exact same information again. The next time I called they told me that I had not turned in a claim form. I explained that I never received a claim form and the first two people I spoke to never brought that up. I requested to speak to a supervisor. The supervisor told me that he needed my complete social security number to submit to the claims department and that I did not need to provide a claim form, I called today Jan ******* to check on my claim and the *** told me they have not received a claim form. I again asked to speak to a supervisor. The supervisor refused to speak to me telling the *** to tell me he would call me with any updates. It has been two weeks since my original call to the company to start the claim process and I'm no closer to getting the money I need for my Mother's final expenses. Please help.Business Response
Date: 02/06/2025
Dear BBB of ******* and *****************:
This letter is in response to the correspondence received in our office on January 31, 2025. Thank you for allowing us the opportunity to address this matter.
In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals. A complete response is not posted to the BBB portal because the posts are public and can be accessed and viewed by other individuals; therefore, we have communicated directly with Mr. *******
We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our customer service department at *************Sincerely,
********* ******
Consumer Relations
Initial Complaint
Date:01/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September of 2024 I met with a *** from Bankers Life. I spoke to them about moving 2 of my investment accounts (1 -401k and ******* and life insurance. They spoke of a great plan and guaranteed 4% earnings. Since then they have received both rollovers from my 2 accounts and told me I cannot get life insurance with them. I have asked to receive those 2 checks back so I can place them into a ******* ****** account. Overtime I call, I get nowhere and $37k is not earning and here it is the end of January 2025 and they still have my checks. I am not able to check on anything and I am not making money. This is theft to me of $37 Thousand dollars.What can I do?Customer Answer
Date: 01/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Hello,
This complaint has been resolved as of today. I would request this complaint be closed and unpublished.
Thank you so much,
Sincerely,
****** *******Initial Complaint
Date:01/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Payout of life insurance policy to. beneficiary accurate and on timely basis. Details in uploaded document.Business Response
Date: 01/28/2025
We are receipt of correspondence regarding ID 22849831. In the absence of HIPAA authorization, upon completion of our review, our written response will be directed to our client.Customer Answer
Date: 01/28/2025
Complaint: 22849831
I am rejecting this response due to numerous verbal and written attempts to get money In full value of policy. No money has been provided to the beneficiary even with Dec 8th death and close following report to Bankers Life.
Sincerely,
**** *****Business Response
Date: 02/21/2025
Good afternoon,
In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. While we do not have an authorization on file to respond to the Better Business Bureau, we have contacted the complainant directly to resolve his concerns. Additionally, detailed written correspondence was provided to ******************* of Insurance. We regret the inconvenience experienced by the customer and trust that his bank can resolve this matter expeditiously.
Regards,
Bankers Life and Casualty Company
Consumer Relations
Customer Answer
Date: 02/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****
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