ComplaintsforCareerBuilder

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Initial Complaint
07/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
When I try to DELETE my account, the Are you a robot box just keeps circling. Not able to DELETE. my account. Please Delete my account and dont sell or distribute my info.
Business response
07/18/2024
Hello *****,

From the circling that you've described, it sounds like you may be having an issue with your browser. If so, please open an incognito window in ****** Chrome and enter the following Link: ********************************************************************************************************************

This is the official deletion form for you to remove any data from our website. Please note, that upon submission of said request, it can take up to 30 days to fully purge your data.

Kindest Regards,

The CareerBuilder Team
Customer response
07/18/2024

Complaint: 22007052

I am rejecting this response because:
the link doesnt WORK! Just DELETE my account and DO NOT SELL MY INFO

Sincerely,

***********************
Business response
07/22/2024
Hello *****,
We have double checked the link ******************************************************************************************************************** and it is currently working on our end. Please understand that the process for such requests is for job seekers and consumers to directly fill out the forms, as it will send you an email to confirm said request to purge your data.
If you are still unable to copy and paste the above link into your browser ******* ******* MS **** or Firefox), we can fill it out on your behalf. However, be mindful of the aforementioned confirmation email; as the deletion request will not fully go through if that portion is not completed.

Kind Regards,
The CareerBuilder Team
Customer response
07/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
06/30/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 2/3/23 I requested to have my CareerBuilder account deleted. However, I am still getting emails from recruiters from the CareerBuilder website. It has been over a year, and I don't understand how I am still able to log into an account that should have been deleted for over a year ago. Since this issue has not been resolved and I can't seem to get in contact with anyone from career builder, this is my last resort. I am asking for the second and hopefully the last time. That you delete my CareerBuilder account ASAP.
Business response
07/03/2024
Hello *******,

We have received your request to delete your data on 6/30/24. Please note that the first request was on 2/03/23.
We can confirm that there is no active account on ********************** under the email address ************************** you've provided. Upon deletion of your account your resume is no longer searchable on the database.

If your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.

At times, it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

Kindest regards,
The CareerBuilder Team
Customer response
07/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
06/24/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed up for www.careerbuilder.com looking for a job and noticed i was getting too many emails and strange text messages about jobs i never applied for or show interest in. I am having a hard time trying to delete my account since you have to make a request (what type of website makes you go through hoops to deactivate?) and personal information and nobody as tried to email me back. i WOULD LIKE FOR THEM TO DELETE MY ACCOUNF AND NOT TO SELL MY PERSONAL INFO.
Business response
06/25/2024
Hello *****,
We have received your request to delete your data. Please note, that it may take up to 30 days to fully purge your data from our site.
If your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.
At times, it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

Kind Regards,
The CareerBuilder Team
Customer response
06/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********
Initial Complaint
06/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The CareerBuilder site is a scam and trap to sell job seeker information. Job seekers can not delete resumes posted by them on their own. They can not delete their account on their. The request for those deletions will never work due to the intended email confirmation trap they built into the request process because those confirmation emails were never and will never be sent to complete the requests.
Customer response
06/11/2024
Complained to the business on Jun 11th, not yet resolved.
Business response
06/14/2024
Hello ***********,
The email confirmation is not a trap to retain information, but more so a confirmation that way a users information is not deleted by mistake. Please follow the steps and the delete process will begin, if you wish to purge all data from the CareerBuilder website.

Link:
********************************************************************************************************************

Kind Regards,
The CareerBuilder Team
Initial Complaint
06/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Upon being laid off on 02/09/24, I uploaded my resume into the www.Careerbuilder.com job website in hopes of being recognized by employers and recruiters to gain employment. Soon after updating my personal information and uploading a new resume, I started receiving emails and telephone calls from people with thick accents (from ***** possibly) claiming to be recruiters. I fell for this at first but started to become very suspicious after being offered a position so easily and receiving links to click on along with requests to share personal information. This is when I realized that this site had been taken over by scammers. I tried to go back into CareerBuilder to delete my information and remove my resume but was unable to do so. It brought me to a page to request the deletion of my information, but i never received a response and my information is still on this site. I continue to receive scam calls and emails (from ***** possibly) claiming to be recruiters and now I have been notified by my identity theft account that my email address is compromised and on the dark web. This was a valid company at one time. I want my information removed from this site. I would also like to warn others, so they don't give this company access to their information. They are all scammers, how awful to prey on people who are trying to find employment. I plan on filing a complaint with the *** for every scam recruiter who continues to contact me.
Business response
06/06/2024
Hello ****,

We certainly understand your frustration with regard to receiving unsolicited notifications. The job seeker account for ******************** was created on 5/23/2018. There is a resume that was last modified in March 2024.
Our system does show a request asking CareerBuilder what information was collected/potentially sold.
Please fill out the **** form (********************************************************************************************************************) and select Delete My ************************************** it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

Kindest regards,

The CareerBuilder Team
Customer response
06/07/2024
Complaint: 21798637

I am rejecting this response because: The link you sent to me is a non-working link (SEE BELOW). Also, I have submitted the "Delete my account form" that you specified in your response. I have submitted this form several times and nothing has been done. You can obviously see my account so should have the ability to delete my resume and account at my request right now. Why aren't you doing that? Once again, the request to "delete my account form" on your site does not work. This will become a legal issue if you do not delete my resume and other information from your site. You have not protected my information. I can see all of the complaints against you, so I know that I am not the only person affected.
NON-WORKING LINK BELOW:
This privacyportal.onetrust.com page cant be found
No webpage was found for the web address: ********************************************************************************************************************)
HTTP ERROR 404
Best Regards,
***********************
Business response
06/11/2024
Hello ****,
We are unable to identify any issues with the link on our end. In your previous message, there seems to be a 'closing parentheses' at the end of the link.
********************************************************************************************************************
As an alternative, you can go to Careerbuilder.com and scroll to the bottom of the page and select Data Subject Access Request. Keep in mind, your profile is currently set to private. Be sure to follow this process to fully purge your data.
If your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.
Kind Regards,
The CareerBuilder Team
Customer response
06/17/2024

Complaint: 21798637

I am rejecting this response because I would like confirmation that my account and resume have been removed from your website. I have followed your instructions and have completed the form AGAIN as you have instructed. Once I see that my resume has been removed and my personal data has been deleted, I will accept your response.
FYI, I don't know of any other job sites that prompts jobseekers to upload a resume that you cannot delete, remove, or replace. I would have never uploaded it had I known this. This is a huge privacy issue, aside from the fact that you allowed scammers to pose as recruiters in order to gain access to my personal resume and other personal information.
Sincerely,

***********************
Business response
06/18/2024
Hello ****,

We have received your delete request and have begun the process of purging your information. Please note that, it can take up to 30 days for all data to be fully deleted. Upon deletion of your account your resume is no longer searchable on the database.

If your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.

Kind Regards,
The CareerBuilder Team
Initial Complaint
06/02/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received an email from Career Builder and a phone call from a recruiter who had seen my resume on Career Builder, but I had never used the site. I decided today to look into it, and I apparently do have an account, under an email address I never use for job applications, and using a resume I haven't used since 2018. I do not know how this company obtained my information or from where, but I don't appreciate having an account created in my name with my real phone number being provided to recruiters for jobs I am no longer interested in.I have requested that the website delete all of my information, so we will see what happens.
Business response
06/04/2024
Hello ********,

We certainly understand your frustration with regard to receiving unsolicited notifications. The job seeker account for ********************** was created on June 13, 2016. This has been escalated internally to verify how your resume data was initially uploaded to our database.
Note, we have also verified that your request to fully purge/ delete your data from our site is currently in progress status (as of June 2, 2024), which can take up to 30 days to complete.

Kind Regards,

The CareerBuilder Team
Customer response
06/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
05/20/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been reaching out via email and calls regarding a request to remove ALL of my data from your systems. I do not have an account with you. Again, I DO NOT have an account with you. I DO NOT have an account. I am also not connected to any of your "social aggregators." I have 6 case number tickets regarding this. And no one is able to help. The response I keep getting is that I need to unsubscribe or they can't find an email address. I never offered an email address since I do not have an account wit you guys. So what email address are you checking for a non-existing account? I have recruiters calling me and telling me they found me on your website. I do not want calls from them. I do not want my data in your database. I made this request a few years ago, and now again 6 case tickets later and a number of calls to your reps. *** we finally get this fixed? What information do you need from me to resolve this?
Business response
05/22/2024
Hello Inna,

We've double checked our back-office system and there is no record of ****************** as such, there is no resume data on our website under that email. If there is another email address to which you are receiving communications, you can input it on the data deletion form of our website: ********************************************************************************************************************

Keep in mind, if your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.
Also, it would help to aid in our security initiatives if you could send us some email examples with the email headers from any recruiters/ employers that have reached out to you, claiming to have found your info on our site.

At times, it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

Kind Regards,
The CareerBuilder Team
Initial Complaint
05/08/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This complaint has to do with data breach/privacy breach and the unwillingness of Career Builder to resolve the issue.I have been receiving emails, by now probably hundreds of emails, from both Career Builder and affiliates which are addressed to a "***************************". I did not create an account with them, so I assume that somehow my email address has erroneously been associated with ******************** account.A while ago I was able to log into her account using my email address, and it had her personal information like where she lives and her phone number. I reported this to Career Builder support and asked them to delete the account or delete my email. Since this time they have disabled access to their website from IP addresses in ******* (which is where I live) so I can no longer log in. They are no longer responding to my requests to delete my contact info (which I did not provide them). I continue to receive emails from Career Builder and affiliate sites, addressed to ***** . I do not know how to get them to address this. When I was still able to log in, I took screenshots so I still have *****'s contact info. I won't share this unless explicitly requested. I also have emails that I've sent to Career Builder, and I still have some emails from the affiliates as well, though many have been deleted and marked as spam.
Business response
05/10/2024
Hello ******,
Thank you for informing us. Can you please provide several examples of emails that you have received, especially those addressed to ***************************? (Showing the email letter head)
We can then forward our security team to investigate further and remove as necessary.

Kind Regards,

The Careerbuilder Team
Initial Complaint
05/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have attempted to close my account and have my info deleted multiple times over the last several weeks, since signing up I have gotten emails from all kinds of fake recruiters in my spam inbox.
Business response
05/01/2024
Hello *******,

We can confirm that the deletion of your account under the email address ************************* is currently in progress. While this is in progress, your resume is no longer downloadable on the Careerbuilder database.

If your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.

At times, it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

Kindest regards,
The CareerBuilder Team
Customer response
05/06/2024

Complaint: 21651349

I am rejecting this response because I am still receiving emails where they are saying they have gotten my resume off CareerBuilder as recently as this morning.
When will the account be fully deleted from your server?

Sincerely,

**********
Business response
05/10/2024
Hello ****,

Your information can take up to 30 days or so to be fully purged from our database. However, it is not searchable to employers once the delete request was submitted and now in progress.

Keep in mind, if your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.

At times, it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

Kind Regards,

Careerbuilder Team
Initial Complaint
04/19/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I posted my resume on CareerBuilder.com and selected the option that prevented recruiters from seeing the resume. ( I only wanted it there to quick add if I wanted to apply for a position posted.) Within a week, my resume had been given to recruiters and I am recieving between 5 and THIRTY phone calls a day. Each call is accompanied by a text and an email. Almost every company is not US based (appear to be in *****?), jobs are not anything related to my resume information besides my general field. The phone numbers the recruiters are calling from sometimes show up as various US numbers, personal phone numbers, or even other businesses. Recruiters claim to be with a company, but one told me he was calling me for the compant but independently, and he could remove me from HIS call list, but its not connected to the company. This is harassment I didnt agree to, and didnt consent to resume (with my personal info on it) essentially being made public.
Business response
04/23/2024
Hello ***,

We have verified that your job seeker account for ****************** was created on 3/2/2024 and confirmed the profile is set to private now, however, our back office system shows resume events (activity) as recent as March 19th. Note, your rerume profile seems to have been made private on that date.
Employers can download profile information up until that point, which means employers likely have local copies of your resume.
See attached screenshot for reference of your profile setting.

If your information was retrieved by an employer and saved locally while your profile was active (public), we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.

Kindest regards,
The CareerBuilder Team
Customer response
04/23/2024

Complaint: 21597233

I am rejecting this response because:
There was not transparency upon opening a profile that my resume would be shared with recruiters, nor that the option was available tp de-select this. I went "private" with my prifule after having to ****** search why these calls were happening and how to make them stop. I only found the opt out instructions via a ****** search from instructions from an oitside site. It should be an opt in, not an opt out, to have your personal information shared with fly-by-night agencies worldwide and be subhected to harassment from recruiters

Sincerely,

***************
Business response
04/24/2024
Hello ***,

There is no option to 'deselect' the terms because the terms state that users accept the linked Terms & Conditions upon account creation. Our logs show that your profile was moved to private on March 19th which aligns with employer resume view activity ending on March 19th.
As an alternative, if you would like to delete your job seeker account, you can visit ********************************************************************************************************************

Kind Regards,

The Careerbuilder Team

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