Complaints

This profile includes complaints for CareerBuilder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CareerBuilder

  200 N La Salle St Chicago, IL 60601-1084

• 

  CareerBuilder

  2505 2nd Ave Ste 415 Seattle, WA 98121-1492

• 

  CareerBuilder

  10790 Parkridge Blvd Ste 200 Reston, VA 20191-4372

• 

  CareerBuilder

  689 Craig Rd Ste 32 Creve Coeur, MO 63141-7112

• 

  Career Builder LLC

  10990 Wilshire Blvd # 1125 Los Angeles, CA 90024-3929

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a year *** agreement to purchase job ads for 1 year. The first 9 months were great, but after i started having my service drop by 90%. I emailed my account managers, met with them many times. They were unable to help me. I told them on sept 11 that if my service didn't improve, I would not renew my MSA or continue for another year. On Oct 12 I emailed them again telling them I was barely getting any applicants. (They did nothing but point me to another support person, who also didn't do anything) My account manager ******* and ***** were useless, as they didn't even know how to navigate the dashboard properly and couldn't even tell me how to properly post an ad. They told me to watch these so called live webinars on how to post job ads properly as they didn't know very well. I finally request a cancellation on Nov 11, and they immediately told me they would finally investigate my issue with the 90% drop rate. I told them I would no longer continue regardless and still wanted to cancel. for weeks they refused to send in the cancellation request, they even emailed me saying "please dnt cancel we will fix this" I told them I would no longer keep paying for a service I was loosing money on. They kept insisting. Finally someone from their department sent in my request and I had ****** ****** email me saying that he would look into it but he couldn't guarantee my cancellation because apparently I have an auto renewal on my contract and they need 45 day notice before otherwise you are locked into a 1200$ monthly payment for another year. This is crazy!! considering I never authorized an extension nor did I ever sign an extension for another 1year. I even specified in my email i sent on sept 11 that i would cancel if service didn't improve a few month before my contract ended. they now, have stop replying to me ******, ******* and *****. They charged my account 1200$ again last night! I cant believe the treatment they have shown to me after I was their customer for 1 year. 

• Initial Complaint

  Date:12/01/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving emails out of the blue from CareerBuilder. I never signed up for these updates, yet after six or so attempts at unsubscribing, I continue to receive emails almost daily.

• Initial Complaint

  Date:11/26/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Career Builder never contacted me for years, now that I'm retired they wont stop contacting me and there is NO way to delete my account.

• Initial Complaint

  Date:11/13/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CareerBuilder is actively promoting fake jobs set up by ******** offering jobs, but in reality these are phishing attempts to steal money from people like myself that are seeking employment. CareerBuilder is not doing enough to verify the jobs being posted on their site are legitimate. I am receiving numerous emails and texts every day from these scammers attempting to obtain personal information from me. They have gone so far as to provide fake "offer letters" forging company CEO's names. There is SERIOUS fraud taking place through CareerBuilder!!!

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've asked CareerBuilder over and over and over to stop texting me I'm not interested in their services and they wont stop, I've asked them to remove me from their systems as well. They text you late in the evening and pretend to be acquainted to gain a response. This is causing me extreme stress.

  Business Response

  Date: 11/13/2024

  There are no accounts in our system with the email address ******************* There are also no requests that have been submitted for that users data to be deleted. Also, the user mentions that they have asked ********************** to stop texting them but I see no contacts to our support team from that email address. It is possible that user may be using a different email address. However, it is more likely that the users are being contacted by scammers. Often times we see scammers using the name of reputable businesses like Careerbuilder to justify contact. We can investigate is the users is willing to provide examples of the contacts they are receiving.
  If the user wants their information deleted, they can submit a request here -> ********************************************************************************************************************. Note that they will get an email once the form is process that is use to simply verify their identity. Once that is done, the process of data deletion will begin.
   
   
  ****** Roelkey         

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Aneetrai *******

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Every single job offer I have received through Career builder has been a scam 2. My personal information has been taken 3. My bank account information has been taken 4. My private email and IP Address has been compromised 5. This has left me feeling violated and depressed, I no longer am able to trust any job recruitment agency.6. This is illegal what these moronic people are doing is wrong on so many levels and this website should be taken down so honest people like me do not have to worry about idiots like these people stealing what matters most, OUR PERSONAL INFORMATION. 

  Business Response

  Date: 11/13/2024

  We can investigate any scam jobs if we have examples from the user of a job they are referencing that is on our site. It would also have any email examples the user has along with the email headers so we can attempt to trace the contact to a user account. Often times we see scammers using the name of reputable businesses like Careerbuilder to justify contact.
  If the user wants their information deleted, they can submit a request here -> .Note that they will get an email once the form is process that is use to simply verify their identity. Once that is done, the process of data deletion will begin.
   
   
  ****** Roelkey     

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting CareerBuilder emails for many months, and have tried for at least 5 months to get off of their mailing list. The unsubscribe links on their emails do not work, contacting their help desk ******************************* just results in "Upon conducting a search for your account on our platform, we observed that there is no active account associated with the email address ********************* that you provided. Additionally, We would like to inform you that we have already escalated this matter to our internal team to address this current issue, and we assure you that it will be resolved shortly." I have complained to their email provider (sent to ******************************** and to their "Chief Customer Officer" ***** ***** ************************************** to no avail. At one point, I got 125 emails in a single day. Here are case numbers that have been opened with their support organization ******** ******** ******** ******** ******** ******** ******** ******** ******** ******** ******** ******** ******** ********

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No matter how many times I unsubscribe to their never-ending emails, which I never even signed up for, they send me emails morning noon and night. I even called them and I still get nonstop emails.

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site has caused me so much trouble. If anyone is using it, leave now! Do NOT apply for jobs on this site. Use anything but CareerBuilder! All scam responses ive received, have come from this site. The first 2 were check scams. These people posed as real companies ***************** & Ascension Health. Both sent me legal IRS paperwork & I filled it out & sent back my whole identity; BC, SS Copy, Copy of DL, everything! After I read handbooks for both companies, I did research. I looked up the names of the owners/CEOs, locations, everything matched & it seemed real. I need a job bad & when I got the texts, I took the offers. Both companies sent me checks w/ ********* logos & addresses on them. I did my research, but I didn't pay attention to detail. I did deposit one check & the bank knew right away. I called the CEO of ********************* & I left him a vm freaking out. He called me back right away. He was in *********** where his company is located & the address, logos, his signature were real, but he is a start-up company & not hiring. He was nice & told me what steps to follow to report this (***, IG, Local PD, etc He said he found out about the scam over the weekend & said it was sickening how they were using his real signature, logos, etc. He put a notice on his website to let people know about the scam. He also asked me if I applied for the job on CareerBuilder, I said YES! Since then I have gotten many scam texts and emails. The newest email said Dear (Blank),Thank you for taking the time to submit your resume for the position of Home Assistant through the Careerbuilder job board.100% all of these are coming from CareerBuilder! They aren't vetting their job postings, letting people post what they want without verify check points. Nothing serious happened to me & I have ID protection, others aren't so lucky. It's sad, people looking for jobs, really praying & needing an income, & you let scammers pray on them. CareerBuilder is dangerous. DON'T use this site!  

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up several months ago for job opportunities. That situation changed and I have tried repeatedly over the past two months to unsubscribe from their emails and they keep emailing me job listings. I have contacted their support department several times and I am still receiving the emails. They respond to the support ticket but never follow up and months later I still receive these emails and have tried unsubscribing a dozen times. Can someone get them to stop emailing me this is a disgrace. I have the emails to prove and the support ticket emails if that helps.