Complaints

This profile includes complaints for CareerBuilder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CareerBuilder

  200 N La Salle St Chicago, IL 60601-1084

• 

  CareerBuilder

  2505 2nd Ave Ste 415 Seattle, WA 98121-1492

• 

  CareerBuilder

  10790 Parkridge Blvd Ste 200 Reston, VA 20191-4372

• 

  CareerBuilder

  689 Craig Rd Ste 32 Creve Coeur, MO 63141-7112

• 

  Career Builder LLC

  10990 Wilshire Blvd # 1125 Los Angeles, CA 90024-3929

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to delete my information off their website delete my whole account because I keep receiving scam calls and text messages because my information is on this site. I tried to go on the website and delete my account myself but it is not giving me the option to its saying I have to put in a request to get my personal information removed I want everything removed! I am not looking for employment nor will I ever be!

  Business Response

  Date: 04/24/2025

  Hello. We can confirm that a request to delete your information and it is showing as completed. Note that any entities that had access to your profile information may have downloaded said info while your profile was active and thus have a local copy of it. 

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a contract between ************************ and one of the job boards, Career Builder and the Auto Renewal clause included in it. Here is the brief on the problem we have:We signed an Agreement with CareerBuilder on 12/17/2020 for a one-year term (12-18-2020 to 12-172021).We renewed the contract again in 12/18/2021 and again on 12/18/******* previous renewals, we received email from account manager reminding us about the upcoming renewal and we renew the license based on need. But this renewal for period starting in Dec 2023, we did not receive any such reminder and directly got an invoice for a renewed contract. CareerBuilder has automatically renewed it and has directly sent us invoice on 12/18/2023 based on the Auto-renewal term mentioned in the Contract. Upon receiving the invoice, we immediately responded on 12/18/2023 that we do not want to renew and to terminate our contract. We have repeatedly sent emails to CB contract renewal team as well as support team but to no avail. We have also sent them a Request to terminate by registered mail on Jan 10 2024 All contracts written originally does have a federal law that states that:" Specifically, if the initial term of the subscription or automatic renewal program was a year or longer, the business must send a renewal notice to the consumer containing certain required information between 15 and 45 days before the renewal."We have never received any such renewal reminder whatsoever from CB between 15 to 45 day before the renewal. Without any renewal reminder, they have auto renewed it and sent an email with an invoice(attached email). We have not used CareerBuilder starting Dec 2023.Ignoring our repeated requests to them to cancel/terminate our contract for period starting 12/18/2023 to 12/17/2024 based on our changing client needs and our reduced usage of CareerBuilder in the past year, they have been sending us invoices and now harassing us by sending collection agency notices.

  Business Response

  Date: 04/23/2025

  The client indicated that they did not intend to use the contract in 2024 but did end up using Careerbuilder services, specifically job postings. Six jobs were posted between January 5, 2024 and January 16, 2024. These jobs all ran for a full calendar month and collected a total of 423 apply clicks. Note that the jobs were set to external apply in that they were directed to a link on the LoginSoft site. 

  The client in question had multiple contracts with auto clauses included. Even their first ** was set to auto renew in the year 2021, they purchased a new ** in 2022, which was set to auto renew as well. Both the contracts have been signed by ***** ***.
  
  **-4613850 (12.18.2020 to 12.17.2021)
  **-4613850-AR1 (12/18/2021 to 12/17/2022)
  **-4747856 (12/18/2022 to 12/17/2023)
  **-4747856-AR1 (12/18/2023 to 6/27/2024)
  
  Both of the signed contracts have clear language indicating that the ** will auto renew ************ listed on the this Order Form shall automatically renew for successive renewal terms of the lesser of (i) the length of the initial term or (ii) 12 months unless either party provides ninety (90) days advance written notice of their intent not to renew.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23214165
  
  I am rejecting this response because:

  Thank you for your response.
  
  
  We would like to bring to your attention that we use an Applicant Tracking System to keep track of all our job positions and Sources (like job boards such as ****************** or other portals) where our positions are getting the most attention and Sources through which we received applications.
  
  
  Attached our reports for the contract period, (12-18-2022 to 12-17-2023) and report for period Jan ***** to June 30 2024. 
  As can be seen in the report, while careerbuilder.com was one of the View Sources for our job postings during the Contract period (Dec 18 2022 to Dec 17th 2023), careerbuilder.com was NOT listed as part of View Source during the period Jan 1 2024 to June 30 2024 as we did not use it in that period.
  
  
  Careerbuilder.com can only be be seen as one of the Apply Sources in the report for Jan 1 2024 to June 30th 2024 only because, potential job seekers might have used it to apply for jobs but ********* did not use CareerBuilder.com as a Source to post jobs for their open positions.
  
  Prior to the start of the new term, we communicated our intent to terminate the agreement effective immediately. There was also no communication from the assigned Customer Account Manager regarding the upcoming renewal. Additionally, we have not utilized CareerBuilders services throughout 2024. In light of these factors, we respectfully request an amicable resolution for a Settlement for a partial amount.
  Sincerely,
  
  ***** ***

  Business Response

  Date: 04/23/2025

  Thank you very much for the response. New jobs were posted to the careerbuilder platform during the times listed previously. A report of those jobs is attached. These jobs were posted by the login ********************************. The jobs per manually posted and redirected candidates to the Loginsoft site. 
  

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23214165
  
  I am rejecting this response because:

  Thank you for your response. We submitted multiple support tickets to CareerBuilder beginning on 12/18/2023 (Case Numbers: #********, #********, #********), along with several emails to customer support, clearly requesting the cancellation/termination of our contract and the deactivation of our accounts. These repeated efforts were made to ensure our contract would be properly terminated and to avoid any future complications.
  Moreover, we did not receive any communication from our assigned Customer Account Manager regarding the upcoming renewal, which could have provided us with timely notice of the auto-renewal and allowed us to take appropriate action sooner.
  In light of this, we respectfully reiterate our request for an amicable resolution, proposing a partial payment settlement in recognition of our repeated efforts to notify CareerBuilder of our intention to terminate the agreement effective immediately.
  
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10 years ago I was caught in a round of layoffs at my company. So I started looking for a job, using sites like Indeed, CareerBuilder, and Monster. After more than a year, I stopped, and retired.For years after, I continued to get messages in my email from Indeed, although CareerBuilder and Monster tapered off and ended.About a year ago, I went to Indeed and got my resum taken down and closed my account.Just a few days ago, I got an email from someone claiming to be CareerBuilder, saying people were looking at my resum, so I decided to ask them to take it down and close my account. I couldn't remember my password, and so followed their instructions to reset it. I went to careerbuilder.com and signed in, but couldn't find a way to delete/close my account.I did find some instructions to go to "my profile" and choose an option, but all "my profile" wanted was for me to complete my profile. It had my name, address, and phone number, but nothing else. No "delete" ********* I emailed them to have all my info deleted, and my account closed.They replied, saying, "Please review the **** link [https...] and complete the required information. Afterward, you will receive an email to confirm your identity in order to proceed with the data deletion request. Once confirmed, it will take up to 5 days to process the deletion and remove all information from CareerBuilder.com and its global properties."At the same time, I started getting obvious phishing emails. They ALL were offering the same *work-from-home* "job"??, same "employer", *not my field of work*, in *badly broken English*??, from *individuals* (not companies) with Yahoo email addresses, that only MENTIONED CareerBuilder; and they all identified me by my name and phone number, as if that were all they knew about me.Bottom line, I never got close to deleting my account, and every reply I got wanted my personal info.SOMETHING HAS HAPPENED TO CAREERBUILDER. TRUST NOTHING FROM ANYONE CLAIMING TO BE THEM!

  Business Response

  Date: 03/31/2025

  Hello and thank you for reaching out.  Please go ahead and fill out the **** form so we may begin processing your delete request. Thank you very much,. 

• Initial Complaint

  Date:03/15/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested my account to be deleted, along with all my information and resume from CareerBuilder.com. They have not, and their response to me is very concerning as it is saying they have the right to keep my information on their platform despite my request. CareerBuilder.com has concerning business practices for they also use "dark UX" patterns where the user is met with many obstacles and/or are not given the standard ability to accomplish a task that may not be in the company's favor; in my case that is deleting my resume from their site (there was no delete functionality for me), deleting my account and information from their platform. The issue does not appear to be resolved and I fear they will continue o use my information without my discretion despite my request. 

  Business Response

  Date: 03/17/2025

  Hello *******. We do not see any records of communication in our internal CRM. Can you send screenshots of the communication you are referring to?

  As for your account, we do not have an account for the email ************************** nor are any profiles searchable by our clients for that email (screenshots attached).  We also do not show any delete requests for that email address. 

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** has spent months trying to resolve an automatic subscription that did not have our approval with Career Builder. The company has been *********** and delayed for months yet sending consistent invoices stated being "past due". I am attaching the letter to them regarding the termination and all of the communication via emails. We have stated over and over to terminate this service without resolve. ********* has no intention of continuing to pay anything as services have not been utilized and been requested for termination beyond December 31, 2024. Thank you

  Business Response

  Date: 03/25/2025

  A final settlement agreement was reached on March 13, 2025, between ********************* and CareerBuilder, LLC regarding the termination of CareerBuilder contract number CT-*******-AR1 (the Contract).  As of January 31, 2025, both parties agreed that no further services, payments or refunds will be rendered by either party under the Contract. Both parties agreed to waive all rights to any further payments, refunds, penalties, late fees, legal fees or any associated fees due under the Contract. All terms and conditions under the Contract shall no longer have any enforcement and shall not survive termination of the Contract.

   

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CareerBuilder refuses to delete my account and has been sharing my resume and private information with scammers. I want all my information deleted now and for them to tell me every single "company" they sent my details to. 

  Business Response

  Date: 03/07/2025

  Hello. There is no record in our system with the email ***************************. Our support team communicated this information on March 6th and asked if there are any other email addresses that could be associated with you. The email example that you attached from the support case is dated January 20, 2025. Please let us know if you have any recent examples of communication from Careerbuilder.

  We can confirm that your information is no longer searchable in the Careerbuilder database. That said, any employer that downloaded your profile or resume information while your account was active will still have a local copy of your resume. Once that happens, CB cannot control communication behaviors from other entities. Also, there is the chance that these companies are using the name of Careerbuilder to legitimize contact. To recap, you no longer have an account with ********************** and the information has been purged as requested. As such, we cannot provide a list of entities that accessed your profile as your data has been purged. 

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NO MONEY WAS SPENT. NO MONEY WAS ASKED. THE *** OFFERS WERE RIDDLED WITH ERRORS AND SUSPICIOUS OFFERS. I HAVE HAD ISSUES BEFORE WITH *********** SHARING MY INFORMATION WITH THIRD PARTY VENDORS WITHOUT MY CONSENT. EVEN IF TECHNICALLY ALLOWED I DID NOT AUTHORIZE TRANSACTION OR DISCLOSURE OF MY INFORMATION.

  Business Response

  Date: 02/25/2025

  Hello. Note that scammers/spammers will often use the names of known job boards to try to legitimize contact with job seekers. You I do show that you have an account with us. To have your information deleted, please visit this link.Note that once employers download profile information, we unfortunately cannot control how that entity uses information like resumes or contact information.
  
  ********************************************************************************************************************

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for ONE job through their portal and uploaded a resume for the one job. I did not upload to their portal but was immediately blasted with texts and emails from various companies to sell products, which is not my industry.I went on CareerBuilder but in order to stop this I had to register and they had incorrect info from when I used them 20 years ago but I left it because at least the email was the same. I turned OFF resume shared to the public even though I never shared one with them to begin with. I am still getting emails and texts from random companies for jobs I did not ask for. They obviously pulled my correct information from the one resume I sent to one job.I went again to their site to delete the account but in order to do so I had to 2 step verify my email which I am sure will lead to more unsolicited emails and no deletion.

  Business Response

  Date: 02/17/2025

  Hello.

  Thank you very much for the feedback. The two step email verification will not trigger any additional communicate. We use it to validate that the user requesting the delete is the user and not someone else. This step triggers the automation which deletes your account from our system. 

  Customer Answer

  Date: 02/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so far.  I have not received another solicitation since writing and will take their word for it that all of my history and personal information will be fully expunged from their system.
  
  Sincerely,
  
  *** ***

  Customer Answer

  Date: 03/03/2025

  Complaint: 22942550
  
  I am rejecting this response because: I was told from my Complaint ID: ******** that I would no longer receive emails from recruiters and that my account was expunged so I accepted the closure. However, I have since received three more emails from recruiters, even after being told this! I know it is CareerBuilder that they are using because they say so i.e. - Hi ***, I recently received a copy of your resume that you had posted on CareerBuilder and I am interested in talking with you about an opportunity with our company. I NEVER posted my resume, only applied to one specific job and am now being hounded by recruiters.

  Sincerely,
  
  *** ***

  Business Response

  Date: 03/04/2025

  Hello. In the previous response, we advised to go ahead with the two step email verification has that helps with user verification. This process triggers the actions needed to purge your account from **********************. As for the profile aspect, uploading a resume triggers the profile creation process. This screen is pictured in the attachment. The screen also indicates and account will be created and links to the Careerbuilder Terms and Conditions. As for your account however, we can confirm that your information is no longer searchable in the Careerbuilder database. That said, any employer that downloaded your profile or resume information while your account was active will still have a local copy of your resume. Once that happens, CB cannot control communication behaviors from other entities. Also, there is the chance that these companies are using the name of Careerbuilder to legitimize ********** recap, you no longer have an account with ********************** and the information has been purged as requested. 

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22942550
  
  I am rejecting this response because: On Feb 14th I did the verification and turned off any public access to the resume that I never shared for public access.  Your request # AQVF2W4BPL.

  I reached out to the Talent Acquisition Specialist  at ********************* after your reply and she confirmed that she pulled my resume off of CareerBuilder on the day she wrote me, March 3rd.

  So, I don't believe a word CareerBuilder says and will continue to collect these texts and emails for prosecution.

  
  Sincerely,
  
  *** ***

  Business Response

  Date: 03/05/2025

  Hello. The recruiter cannot have found your resume on CB as of that day because there is no account with your email. Your information has been purged from our system. As we mentioned, once an entity downloads resume/profile information, they have a local copy of it. While the source may have been Careerbuilder, the profile is no longer active on careerbuilder.com. Screenshots of the employer platform UI search results are attached. 

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22942550
  
  I am rejecting this response because:  As mentioned before then you may have an account that is very very old under ********************** that is pulling the resume I sent to the one business.  Please check that email for an account and deny or expunge.  Thank you.
  
  Sincerely,
  
  *** ***

  Business Response

  Date: 03/05/2025

  Hello ***. Your complaint was filed under **************************. This is the first mention of that particular email address. We are more than happy to check our records for that email.  We were not able to find any records in our system that match the email *******************************. Our Employer UI screenshots are attached. 

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22942550
  
  I am rejecting this response because:  I am not going to accept the response until the texts and emails from recruiters claiming to see my resume posted on CareerBuilder where it is NOT posted, stops for two consecutive weeks.
  
  Sincerely,
  
  *** ***

• Initial Complaint

  Date:01/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am constantly being harassed by career builder after I explained to them that I did want anything associated with this company after seeing the reviews. This company would continuous call at very unusual hours regarding to listing of jobs in different states and Im trying of telling these individuals to that I want nothing to do with them. They would also play games and pretend that they are going to have a supervisor reach out to me about this issue, but unfortunately it continues to happen.

  Business Response

  Date: 02/11/2025

  Hello. Careerbuilder does not have a service that proactively reaches out to job seekers with job openings. These individuals are fraudulent and are using careerbuilder's name to justify contact. I do not show your email address as having an account with ********************. It looks like an information delete request was submitted on Jan 22, 2025 and has since been completed. 

• Initial Complaint

  Date:01/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent several emails to Career Builders customer support ******************************** asking for complete deletion of my account because their online deletion form doesn't work. I received 3 replies asking me to verify my email addresses: ********************** and ****************** I have tried to do so immediately and even though the verification requests stated I have 3 days to reply. When I've tried to click on the button to comply I received an error message "your link has expired. We are sorry for the inconvenience. This link has expired due to inactivity". Since I kept getting the same error message 3 times I attempted to respond, I finally sent them an email on 1/11/2025 stating basically the as I've described above. No response.

  Business Response

  Date: 02/05/2025

  Thank you for reaching out. The verification emails do have an expiration timing aspect which helps protect user privacy and data. However,it looks like the process began successfully as CareerBuilder showing that a delete request has been completed for ***************************.  We are also showing that a delete request was completed for  *********************************. 

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****