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ComplaintsforUpRight Law, LLC
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I started a bankruptcy filing with upright law, with autopay from my bank account, never received a bankruptcy never got notified of closing or anything I couldn't contact them for ample years, now my monies just surfing within their company.Initial Complaint
05/04/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I hired Upright Law to file bankruptcy the cost was $2000.00 I made payments over 10 months from January 2022 until October 2022 Therefore once paid in full the were to start my bankruptcy process. I had forms to fill out, which were completed. I had spoke to a person a couple times. They were gathering information to proceed. On 5/18/23 I get a notice the firm closed but a lawyer Jason ******* will finish my case. He had me fill out multiple questionnaires and provide extensive financial information, which I completed and sent to him. I also took an online course and sent completed form. Once again I think my case is in progress. October 2023 I reach out to Jason ******* to ask about the progress of my case, he responded I needed to complete all the information requested. I was surprised that he hadnt even reviewed what I sent him. I replied that everything was completed months ago. In December 2023 he had a change of contact information. I contacted him and then he needed updated bank records, which I sent. The end of January 2024 I contacted him again about the progress of my case. I after back and forth contact I was told I had to retake the online course because it was only good for 6 months. I was a bit upset about that to him its only $25.00 but I am disabled on a fixed income. Then I was told I needed to get an appraisal of my house which was a couple hundred dollars. Originally I was told they would use a figure from sources like Zillow Every time I complete something he adds on more. Im not sure what I paid for when I am doing all the work. After that last conversation I had family issues my brothers wife suddenly passed away and my multiple health issues and appointments. I got a letter dated April 28 *************************************** ten months he is not going to file my case and returned my filing fee of $338.00. I paid all that money and did all the work except appraisal which I had difficulty getting no what? What did I pay for?Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
This company closed and I was unable to have my bankruptcy finished.Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
1/15/2022 I started making weekly payments to Upright law, in the amount of $40. I finally paid the total amount and called them to let them know I wanted them to file. They told me my case was cancelled and I would receive a refund in 30 days, I did receive $100 and that was all that was returned to me out of the $2,030.00. I struggled to pay this and now the creditors are detaching my wages because they failed to file my bankruptcy for me or return my money so I can pay someone else to do this.Initial Complaint
03/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I hired upright law for Bankruptcy and paid over $3000. I couldn't finish paying because I am disabled and have a lot of creditors on me everyday. I couldn't finish paying in the time frame allowed over a year and I can't get a refund. I dot think they really want to help anybody. I was paying them over $300 a month and that's more than my car payment. Now I am about to loose everything cause they have all my money. I am a disabled Veteran and they don't even care. COULD YOU HELP ME PLEASE.Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I paid the lawyer to help with a bankruptcy issue and I never heard anything backInitial Complaint
03/04/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I paid in full and they asked if I still wanted to file bankrupcy and I said no I didnt want to file anymore and they told me they were sending me a check back minus their fee of $180.00,when the week passed I tried calling them and the number was disconnected.Initial Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
In 2019 I paid Upright Law $1400 to help me file for bankruptcy. I chose yem because the person who got me to sign up told me not to worry that I didn't know how to get some of the paperwork that was needed because they had a whole department that would help me with that. I paid and within a couple days later a "lawyer" called to tell me she had been assigned to my case. She told me to gather up all the debts I wanted to be included in my bankruptcy, if I did not have paperwork for it it would not be included. I explained gat I had no idea how to get some of the paperwork and she told me that pretty much that wasn't her problem. I spent the next year calling the customer service asking who I could talk to for help and why they told me hey could help me if they couldn't. Finally I called and asked about a refund. They informed me that I would only get half my money back because they had already done work on my case (yet I was told by the lawyer she couldn't do anything till I got the paperwork). Finally I actually located the most important of the papers I needed and I called and they told me they had "let me go" as geir client because I did not provide the papers and that I would not recieve any of my money back and that it was my fault. I'm a single mom of 5 kids with a full time job so when I finally got the chance to try and see if I could file a complaint with them and get some of my money back they were closed. I never thought about filing a complaint here because honestly I didn't really know I could until I started googling how to request a refund from them. I won't lie I would have to really **** to see if I still had my receipts or anything. If I cannot get anything back I hope that this maybe helps someone who can.Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I paid Upright law $2,500 for bankruptcy and have never heard back from them and have no way of contacting them for a refund. I have emailed them at a contact email with nothing back. How can I get this resolved? finally got online and realized it is not just me.Initial Complaint
02/27/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I paid for my bankruptcy in 2020 and my bankruptcy was never filed
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Customer Complaints Summary
252 total complaints in the last 3 years.
133 complaints closed in the last 12 months.