Complaints
Customer Complaints Summary
- 99 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in May of 2022 I received an email regarding Reference # a0L4W00000XGwapUAD and an amount that I would receive from Class Action , I am not finding a record of receiving any amount as of 1-04-2023. I have called several times and left messages, I have also text and emailed. I would love to get this resolved and it is unfortunate that I'm having to go this route. Thanks for taking the time to read this.
Business Response
Date: 01/09/2023
We reached out to ****************** with additional information about his claim. Using that information, he was able to find the payment that had been sent to him back in September 2022. ****************** has not alerted us of any additional questions or concerns about his claim, but we would be happy to assist him should any arise.Initial Complaint
Date:01/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am one of the class action members that Keller Postman represented on a case against Amazon. On Oct 7th, KP firm claimed they have completed the settlement payment to myself, which was untrue. I contacted them numerous times with no response for several weeks. On Nov 22nd they replied they would send the payment, which I still have not received. The firm has a fiduciary responsibility to pay out case members on time since they have already collected the funds, and there should be a deadline set by the judge which the firm must finalize settlements with class action members. The lack of response and extended delay of payment is unacceptable and questionable business practice. I am filing a BBB complaint and will also raise a complaint with the Bar.Business Response
Date: 01/10/2023
We reached out to **************** several times regarding her issue and providing her with additional information about her claim. We asked for confirmation as to whether her issue has been resolved and encouraged her to contact us if she still requires assistance. To date, we have not received a response from ****************.Customer Answer
Date: 01/11/2023
Complaint: 18674299
I am rejecting this response because: The business finally reached out to me after BBB made contact and asked me for an alt email. I sent 2 email replies answering their questions. Then they left me couple of voicemails saying I haven't responded, so I called back the number they had asked me to call. It was an endless automated recording stating they were busy and I should leave a voicemail or text them. I tried leaving a voicemail but the system said it couldn't record. I tried texting and I received an automated message back saying they don't accept texts and I should leave a voicemail. I then sent them another follow-up email summarizing all of this to multiple email addresses I have for their business, but I have not received any replies from them.
Sincerely,
*********************Business Response
Date: 01/19/2023
We made contact with ****************, received an alternate email address from her, and confirmed that she successfully received her payment at the alternate email address to resolve her issue.Customer Answer
Date: 01/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:12/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a settlement with TurboTax using this law firm. The company sent me my settlement check this month and when I cashed it it was returned and my bank stated that it was something on the companys side. The law firm states that it was returned because of a new fraud protections they have, they stated that it has all bed fixed and instructed me to bring the check back to the bank to cash it. I did as instructed and it was returned again. Both times I was charged a $25 returned item fee. I contacted the company again stating that I would like to change the agreement considering the situation and the charges to my account. They would not offer me any additional compensation and states that they would send me checks to cover the fees and a new check for the settlement. I have yet to received any of the checks yet.Business Response
Date: 01/06/2023
We thank Ms. Justice for bringing this issue to our attention. We had been assured by our bank that the security issue was resolved and that there would be no further issues with cashing or depositing her check. Although our bank has yet to receive notice of an additional failed attempt to cash the check, we have reissued a new check to Ms. Justice in the amount she agreed with the company to settle, as well as an additional check for $50 to compensate her for the claimed returned item fees. ***** tracking has indicated that Ms. Justice has received these checks.Initial Complaint
Date:12/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
#a0L4W00000XHINrUAP I received and email 12/22/22 stating According to the settlement administrator, your TurboTax settlement payment has been remitted to the account that you provided when you made your payment selection. With the remittance of your settlement payment, our representation of you in your TurboTax claim against Intuit is concluded.I have not received any funds, posted to any account of mine. I emailed them and have received no response. Truly was relying on this $ for the holidays and its sad I have not. Beyond disappointing.Business Response
Date: 01/02/2023
Ms. ******** payment was reported to our firm as having been successful. We have been in contact with ****************** and provided her with additional information that should help her locate the payment in her account. We further advised that, if the information we gave her does not help to locate her payment, she should reach back out to us for additional assistance. We will continue to work with ****************** until the issue has been resolved to her satisfaction.Customer Answer
Date: 01/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never received my Venmo payment for the TurboTax suit and obviously others havent as well. I answered all of their questions and picked which method of receiving payment the day they sent the email. These people are fraudsBusiness Response
Date: 12/29/2022
We have reached out to **************, reminding her of information previously sent to her about her claim. We also provided an update for which a response was requested. We have not yet received Ms. ****** response.Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not received my settlement payment from Keller Lenkner ****** Services from the class action settlement against TurboTax. I have called the Keller Lenkner office several times and get a recorded message. Also, I have emailed several times and have received no response. During the process of trial with TurboTax the office of Keller Lenkner were very responsive but now that the case is over and settled it seems like they have disappeared.Business Response
Date: 12/20/2022
We reached out to ******************** with an update on her claim. Her response indicated that she has no further inquiries or concerns at this time.Initial Complaint
Date:12/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was told my settlement money of $166.84 was sent. It has not been sent or received. They have ignored three attempts to contact them. Reference # a0L4W00000W02sOUAR,Business Response
Date: 12/18/2022
We have reached out to **************** with information about his claim and instructed him to contact us if he needed further assistance. To date, he has not responded to our outreach or otherwise indicated that he requires further support.Initial Complaint
Date:11/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a settlement through them. They claim to have paid me through PayPal. PayPal says I dont have an account. I want my money sent to my address. They will not respond to me.Business Response
Date: 12/05/2022
We reached out to ************ with information about her claim. ************ responded to our outreach, confirming that she had already received her settlement payment and had no outstanding issue.Customer Answer
Date: 12/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:11/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was represented by Keller Postman, LLC in the TurboTax class action settlement. I was informed my money was sent out and I never received it. There phones have a robot recordings at all times. They have been unreachable and unresponsive to emails. I want my settlement, because the court confirmed they have been approved for this class action. They have taken the money and disappeared, because they were Keller ******* before the case and now they are Keller Postman without given any notice to their clients to evade payment.Business Response
Date: 12/06/2022
We have been working with ************** on her payment issue and are happy to report that it has been resolved.Customer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:11/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was involved in the class action suit against TurboTax. I was told the payment would be coming in the second week of October however, since I needed to fill out another form, which I did and a very timely manner, my payment will be pushed off by another month. The month is now past and I have sent a couple emails with 0 response and Ive tried to call but have been placed on hold for over an hour and a half with each attempt no resolution or payment to my Venmo.Business Response
Date: 12/02/2022
We have reached out to ******************** with a reminder of information about her claim that had been previously provided to her by our client services team. We will continue to work with her on any and all questions and concerns that she may have with respect to her claim.Customer Answer
Date: 12/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was not called and did not find an email from them but payment posted today.
Sincerely,
*****************************
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