Customer ReviewsforBalanceCredit.com
22 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Gladys L
1 star07/30/2024
Do NOT apply with this ridiculous company never got the funding but kept me on loop that my application was in the last stages of verification process for a week but was told my payment was not due till two weeks I said for what I withdrew my application so hopefully I don't get any money withdrawn from my account.BalanceCredit.com Response
08/06/2024
August 6, 2024Gladys **** ***************************************** ************************** ************** RE: Better Business Bureau Review Dear *************************:We are in receipt of the review that you filed with the Better Business Bureau on 7/30/2024 . Please be aware the [Loan Product] is originated and funded by ********************** (CCBank), a Utah state-chartered bank with the ************************************* (FDIC) as our primary federal banking regulator. Consequently, CCBank is governed by both federal banking laws and the laws of the State of Utah. We appreciate the opportunity to respond to your concerns. [Partner] is contracted to provide certain services on behalf of CCBank.We are sorry to hear that you are not happy with your experience at CCBank. We strive to exceed our customers' expectations and we regret that you were not satisfied. Due to financial privacy rules, we are unable to discuss the specific circumstances of your experience in a public forum. Please consider sharing the details of your experience in an email to ************************** We work hard to deliver quality products, services, and experiences to our customers and would love the opportunity to help resolve your concerns. We appreciate you being a customer and hope that we can make improvements, so your next experience meets your expectations.We trust this information is responsive to your request.Sincerely,********************* Balance Credit Senior Compliance ManagerReview from Veronica R
1 star05/23/2024
Balance Credit scams you out of hard earned money Balance Credit was quick to give me a $900 Loan, @ 24% interest July 2023, as of May 2024 I have paid $1742.40 on a $900 Loan! They still want 7 more months of $174.24, and I'm on Disability! I needed to fix my car to get to Dr ************* this extra $174.24 is taking away from my Property Taxes??I applied over phone, quoted 24% interest, found out later they changed it to 224%.If you want to get robbed and stolen from, Balance Credit will gladly do that!Date of experience: May 22, 2024BalanceCredit.com Response
06/10/2024
Dear *************************, SunUp Financial, LLC (d/b/a Balance Credit) is in receipt of your review. Please contact our Resolution Team back at ************ Monday-Friday 8 a.m. to 5 p.m. CT. and ask for *****. Sincerely, Balance CreditBalanceCredit.com Response
06/10/2024
Dear *************************, SunUp Financial, LLC (d/b/a Balance Credit) is in receipt of your review. Please contact our Resolution Team back at ************ Monday-Friday 8 a.m. to 5 p.m. CT. and ask for *****. Sincerely, Balance CreditReview from Timothy F
1 star05/14/2024
Accepted loan and no funds sent. No explanation all three times I was approved. Needed money for unexpected emergency. Accepted but as usual Balance sent no funds. Avoid this company at all costs! They now have my personal information which concerns me. Appears to be a data collection scheme.BalanceCredit.com Response
05/17/2024
Dear *****************************, SunUp Financial, LLC (d/b/a Balance Credit) is in receipt of your review. Please contact our Resolution Team back at ************ Monday-Friday 8 a.m. to 5 p.m. CT. and ask for ******. Sincerely, Balance CreditReview from Jessica P
1 star04/25/2024
Why do they need my bank account numbers to see if I'm qualified for a pre-qualified loan? ****, I don't think that's right. Are they trying to put money into the account before I accept a offer?BalanceCredit.com Response
04/28/2024
Dear *****************************, SunUp Financial, LLC (d/b/a Balance Credit) is in receipt of your review. Please contact our Resolution Team back at ************ Monday-Friday 8 a.m. to 5 p.m. CT. and ask for *****. Sincerely, Balance CreditReview from Jason R
1 star03/08/2024
Filled out a loan application, approved for x amount. They ask for most recent bank statements. I sent said bank statements January and February 9 times and all 9 times I get a email back saying they need bank statements. They keep declining my loan because they need most recent. March statement is out yet so I'm not understanding lol. Very poor business wouldn't recommend!!!!!BalanceCredit.com Response
03/11/2024
Dear *******************************, SunUp Financial, LLC (d/b/a Balance Credit) is in receipt of your review. Please contact our Resolution Team back at ************ Monday-Friday 8 a.m. to 5 p.m. CT. and ask for ****. Sincerely, Balance CreditReview from Home T
1 star01/07/2024
224% interest on the $2600 loan they offered me. If I would had paid the $261 bi-weekly, the payoff would had been $9000. Be careful with Balance Credit-it is only for emergancy money.Secondly, even after diligent loan paid in full they do not report to credit agencies.BalanceCredit.com Response
01/12/2024
SunUp Financial, LLC (d/b/a Balance Credit) is in receipt of your review. Please contact our Resolution Team back at ************ Monday-Friday 8 a.m. to 5 p.m. CT. and ask for ****. Sincerely, Balance CreditReview from sunny p
1 star12/21/2023
Glad I read the reviews before doing business with them.BalanceCredit.com Response
12/27/2023
Dear *********************, SunUp Financial, LLC (d/b/a Balance Credit) is in receipt of your review. Please contact our Resolution Team back at ************ Monday-Friday 8 a.m. to 5 p.m. CT. and ask for *****. Sincerely, Balance CreditReview from Nancy W
1 star12/12/2023
I just got off the phone with this company I believe they were trying to SCAM me. I completed my application and was denied they said because I already had an account with CC connect group. So I called to see when and with who. They told me in 2018 but at first didn't have no info I asked them if I was denied why are they sending me emails everyday to complete my application cause I already had. They didn't know anything but wanted me to give them my information and say it was a previous company named Promoter. Not true I think they are Scammers.BalanceCredit.com Response
12/13/2023
Dear *******************************, SunUp Financial, LLC (d/b/a Balance Credit) is in receipt of your review. Please contact our Resolution Team back at ************ Monday-Friday 8 a.m. to 5 p.m. CT. and ask for *****. Sincerely, Balance CreditReview from Marie M
1 star12/01/2023
I am literally poised over the letter of pre-approval because I wanted a little extra $$ to do Christmas shopping for my grandkids. Whoa!! I'm glad I checked reviews first!! I wondered what the interests rates would be and could not find that answer anywhere on the letter nor the website! I see now they are like the phirrana payday loan people!! Shame on them!! I mean have a high interest rate. It's the cost of doing business but 200%!! Shame on them!! This letter is going in the trash right now!! Pffft!!BalanceCredit.com Response
12/04/2023
Dear *************************, SunUp Financial, LLC (d/b/a Balance Credit) is in receipt of your review. Please contact our Resolution Team back at ************ Monday-Friday 8 a.m. to 5 p.m. CT. Sincerely, Balance CreditReview from Carlene F
1 star10/05/2023
I received a loan from balance credit, I had the loan for a few months. I decided to pay off the loan and called for the pay off amount. I then sent the check by over night mail and it was received by balance credit office. A few weeks later I received a notice that my payment was due, I called and spoke to customer service representative who stated that they had not received my payment. I called my bank and the check was still outstanding. I waited a few days and called balance credit again, and they stated they still had not received my payment, I explained that they did receive it because someone from the company signed for the mail. They representative said they check with the department that handles check processing and give me a callback. I received a callback in about 15 minutes they had found my check on someones desk, due to they situation they were going to process my payment and the interest that had accrued would be voided. This happened btw June 2023/July 2023. It is now October 2023 and I just received and email from balance credit stating the I still owed them over $1200, and was 2 months late with my payment. Ive been on the phone with different customer service representatives and the matter has yet to be resolved. These representatives keep you on the phone for hours while theyre supposed to be checking on your account and then they come back and say that the matter is under review.BalanceCredit.com Response
10/06/2023
Dear *********************************,Balance Credit is in receipt of your review. Please contact our Resolution Team and ask for ******* to discuss your concerns at ************ Monday-Friday 8 a.m. to 5 p.m. **. Sincerely, Balance Credit
Customer Review Rating
Average of 22 Customer Reviews
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