ComplaintsforNC Financial Solutions, LLC

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Initial Complaint
09/30/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took out a loan with NetCredit in June 2018, in good faith, and expected to pay it back. Due to unforeseen financial hardship, I could not make the payments. I tried working with NetCredit, but nothing worked in my favor, the monthly costs were unbearable. Finally, I was able to settle with NetCredit to close the account in May 2019.I'm still on the road of financial recovery, which Covid has only made it more challenging. I am asking, as a courtesy, that Net Credit remove this account from all major credit bureaus. I've made several attempts to get this removed, as recently as late last year, to no avail. This will greatly help me on the road to financial recovery.
Business response
10/09/2021
Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
On June 29, 2018, ********************** was funded a $3,500.00 Installment loan through NetCredit. Before he entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate, Finance Charge,Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. ********************** then signed his loan agreement acknowledging that he understood and accepted the terms and conditions associated with the installment loan.
Based on our review, ********************** did not make his payments as agreed upon in the payment schedule, however on May 3, 2019, ********************** satisfied the settlement payment that was scheduled and we have updated his credit file appropriately.Please note, because ********************** settled his balance for less than the balance owed, ************** credit report accurately reflects said status.

Our records indicate that NetCredit has reported accurate information in regards to ************** repayment history. However, please be advised NetCredit has not reported on this account since February 2020.
As previously advised to *********************, the Fair Credit Reporting Act (FCRA) requires that we furnish accurate information, which means that we cannot arbitrarily delete negative information since other entities rely on the accuracy of the credit reporting information. Therefore, we will not honor ************** request.
NetCredit strives to provide the ultimate customer experience and we would be more than happy to address any outstanding questions or concerns that ********************** may have regarding his account. We ask that he contact our customer support team at ************ for assistance.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

Customer response
10/11/2021

Complaint: 15921928

I am rejecting this response because: I would like to negotiate a pay for deletion, where I pay the remaining balance to bring the account to paid in full and have it deleted from my credit reports.

Sincerely,

*******************************
Business response
10/15/2021
Thank you for forwarding the customers correspondence to our attention.

As an initial matter, NetCredit is not a collection agency and does not participate in Pay to Delete.

********************** settled his account balance for less than the balance owed, essentially bringing the balance to zero and considered as paid in full. Therefore, there isnt a remaining balance.

As previously advised to **********************, the Fair Credit Reporting Act (FCRA) requires that we furnish accurate information, which means that we cannot arbitrarily delete negative information since other entities rely on the accuracy of the credit reporting information. Therefore, we will not honor ************** request.

We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
09/21/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Net Credit will not produce documentation necessary for ***** and ******************* as PDF files, or faxed to help close a refinance. It has taken three weeks of trying. They are the only company holding up the closing.
Business response
10/01/2021
Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
Based on the information provided in the complaint (e.g. Name, Telephone Number,Email Address), we were not able to locate an account in our database listed for ***********************. Therefore it appears, ************ is not a NetCredit customer.

Please be advised, since it appears as though there is not an account listed in *************** name, we have procedural safeguards to ensure our customers privacy;accordingly, we would not discuss the specific details of the account without the account holders permission first.

We hope this resolves the complaint and answers any questions that your office may have. If we can provide any additional information, please contact us.
Initial Complaint
09/08/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
**************** numbers don't have operators answering any calls Only messaging
Business response
09/17/2021
We have received the complaint sent to the Better Business Bureau (BBB) by Mr. ************************** As we understand it, ************** was frustrated by his attempts to contact the NetCredit customer support team.
Based on our review,on September 7, 2021 ************** contacted our customer service department via email advising that he has not been able to contact our customer support team. A review of our call log from that day indicates that ************** was able to connect with a customer service representative with almost no wait time.
In response to Mr.Smiths escalation, our management team attempted to contact him by phone on September 7, 9 and 15, 2021. Unfortunately, we were unable to connect with him and left voicemails on each call attempt.
Should he have any additional questions he is welcome to call ************ between the ***** of ****** Friday 8 a.m. 8 p.m. CT Saturday Sunday 9 a.m. 5:30 p.m.
Please let me know if you need anything else as you review this matter.
Thank you
Initial Complaint
09/03/2021
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took out a $4,000 from this company in 2018, as of today my balance is $3960.28. I would like to know where my payments are going. I believe as of today September 3rd. 2021 my loan should be paid off. For some reason I can't get in touch with this company.
Business response
09/13/2021
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
On July 6, 2018, **************** was funded a $4,000.00 Installment loan with NetCredit. Before she entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate, Finance Charge,Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. **************** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan.

Ms. Fosters loan agreement makes clear how payments are applied. As set forth in her loan agreement, payments are applied to interest first. For detailed information about her specific loan, we recommend that **************** refer to her loan agreement, which is always available through her online account. Specifically, we would like to direct her attention to the section of the agreement labeled APPLICATION OF PAYMENTS.
Please note that **************** has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional charges. Prepayments of principal may reduce the total amount of interest he is scheduled to pay under the Agreement. Based on our review, **************** has made all payments as agreed upon and the payments were applied correctly and in accordance with the terms laid out in the agreement.

We apologize if **************** has not been able to speak with our customer support team. However, we can confirm that she has since spoken with our customer support team.

********************** values **************** as a customer and would be willing to answer any outstanding questions she may have. Please be advised, our customer service department at ************, Monday Friday, 8:00am 8:00PM CT or Saturday Sunday, 9:00am 5:30PM CT.

We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
08/31/2021
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a recurring monthly payment with this company but I am unable to reach them. I have tried unsuccessfully to reach them for two weeks. They will not answer my calls or emails. I have asked them to stop my ACH Payments because they are not correct but I cant get them to stop taking money.
Business response
09/10/2021
Thank you for forwarding this customer complaint. We takeall complaints seriously and make every effort to implement a fair andsatisfactory resolution.
On March 30, 2021, **************** was funded a $7,400.00installment loan with our bank partner ************* & Trust and the loanis serviced by NetCredit. Before she entered the agreement, NetCredit disclosedthe Terms and Conditions associated with the loan, including the Loan Duration,Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments andPayment Schedule. **************** then signed his loan agreement acknowledging thathe understood and accepted the terms and conditions associated with theinstallment loan. In addition, **************** signed an Automated Clearing House(ACH) authorization allowing debits to be made towards his bank account.
As we understand *********** concerns, he asserts that he hasattempted to contact the customer support team, however he has not beensuccessful in reaching someone. Our response is provided below.
We apologize if **************** was not able to reach our customerservice department via telephone directly to address his questions and/orconcerns in a timely manner. Please note, NetCredits hours of operation are Monday Friday, 8am 8pm CT and Saturday Sunday, 9am 5:30pm CT at *************.
Please be advised, **************** account was escalated withinour internal resolution department and we have attempted to contacted himseveral times via telephone, however, we they were unsuccessful in reachinghim. As such, a confirmation email was sent each time, advising him that wehave attempted to call him, eventually **************** responded back via email. Inaddition, we have honored his request and revoked our ACH authorization. A confirmation email was sent advising him as such.
At this time, **************** account balance is current. Forinformation regarding the charging structure of his specific loan, we urge *************** to refer to the copy of the loan agreement provided to him when his loanwas approved.
NetCredit strives to provide the ultimate customerexperience, and we would be more than happy to address any outstandingquestions or concerns that **************** may have regarding her account. We askthat she contact our customer support team at ************ for assistance.
We hope that this response resolves this complaint andanswers any questions that your office has. If we can provide any additionalinformation, please contact us.
Initial Complaint
08/26/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I *********************** Took out a loan from net credit pay off the loan had A credit balance do back to me of $81 after a long waiting period have not receive my credit balance contact net credit several times about this matter could not get a response from them within a reasonable amount of time after continuing to contact them got a respond saying that this will take *************************************************************************************************************************************** thank you ***********************
Business response
09/02/2021
Thank you for forwarding this complaint. We take allcomplaints seriously and make every effort to implement a fair and satisfactoryresolution.
On December 1, 2020, **************** was funded a $3,900.00Installment loan with NetCredit. Before he entered the loan agreement,NetCredit disclosed the Terms and Conditions associated with the loan,including the Duration, Annual Percentage Rate, Finance Charge, AmountFinanced, Total of Payments, and Payment Schedule in the form of truth in lendingdisclosures. **************** then signed his loan agreement acknowledging that heunderstood and accepted the terms and conditions associated with theinstallment loan.
Based on our review, on July 20, 2021, NetCredit received acheck payment for $3,853.99. However, *********** total account balance was$3,935.44. Therefore, NetCredit will be refunding **************** the overpayment of$81.45. Please note, a remitter can request a cancellation of the checkpayment. Our process is to issue a refund 45 days after the date the checkpayment was received and has cleared prior to initiating a refund. Therefore, *************** will receive a refund of the overpayment which totals $81.45.
Further in our review, *********** concernswere escalated to our internal resolution department and he was advised of theaforementioned and that he will be reimbursed the overpayment.

NetCredit strives to provide the ultimate customer experience andwould be more than willing to address any concerns he may have. We ask that heplease contact our customer service department at ************ for assistance.
We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
Initial Complaint
08/20/2021
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received an email notice from credit karma indicating a hard inquiry had been done through transunion. The hard inquiry was completed by Netcredit on 8/12/2021. This is not a company I have done business with. I immediately contacted Netcredit via email on 8/12/2021 to let them know I did not authorize this hard inquiry. I just received an email from Netcredit on 8/20/2021 indicating my email was not the email associated with the hard inquiry or loan account. Of course its not. I didnt authorize a hard inquiry or loan. This needs to be resolved and removed from my credit report immediately.
Business response
08/31/2021
We have receivedthe complaint sent to the Better Business Bureau (BBB) by ******* Gishregarding his application for a NetCredit credit product. The complaint was also forwarded to RepublicBank & ************* **************** as they are the lender for the bankproduct in question. As we understand it,************ wishes to have the hard credit inquiry associated with a recent NetCreditapplication removed from his credit report.

Our recordsindicate that someone identifying themselves as ************ applied for a loanwith NetCredits bank partner, ************* & ************* ****************on August 12, 2021. This person providedMr. Gishs personal information such as date of birth, social security number, address,and phone number. As part of the application process, consumers must authorizeNetCredit and/or ************* to obtain credit reports from consumer reportingagencies.

************ assertsthat he did not apply for a loan with ************* and instead may be thevictim of identity theft. In accordance with our policy, we ask that he file apolice report and provide a copy to us so that we may begin an investigation.He may submit a copy of a police report to:

NetCredit
Fax: ************
Email: *******************************************

Upon receipt of the police report, our frauddepartment will begin review of his identity theft claim.

Additionally, if ************ believes that he ********** of identity theft, we strongly encourage he file an identity theftreport online with the ************************ (***) athttps://www.identitytheft.gov/. The *** can provide suggestions on how toprotect his personal identification information going forward and how to alertother agencies, such as credit bureaus, that his identity information may becompromised.

If ************ has any additional questionsregarding this matter, we ask that he please contact our customer servicedepartment at ************, Monday Friday, 8:00am 8:00PM CT or Saturday Sunday, 9:00am 5:30PM CT.

Thank you
Initial Complaint
08/18/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A charge keeps showing up on my credit report that I owe this company money and I have no idea why this keeps happening.
Business response
08/26/2021
Thank you for forwarding this customer complaint. We take allcomplaints seriously and make every effort to implement a fair and satisfactoryresolution.

As an initial matter, as part of the loan process, accountactivity will be sent to the consumer reporting agencies.
After carefully reviewing this complaint, based on the informationthat was provided, NetCredit was able to locate multiple customers within ourdatabase whos named *****************************. However, we were not able to locate aprofile that matched the complainants information (e.x. Address, EmailAddress, SSN).

NetCredit would be more than willing to further investigate thismatter and ****************** concerns; however, we request that ****************** provide anaccount number and/or personal identifiable information to verify if he has anaccount with us. We ask that ****************** contact our customer servicedepartment at ************ so that we may further address his concerns.

We hope that this response resolves this complaint and answers anyquestions that your office has. If we can provide any additional information,please contact us.
Initial Complaint
08/13/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
******** opened in another state with my information. My name is spelled incorrectly, the account was still funded with my social security. An account was also attempted to be opened with my 9 year old grandson. I have reached out multiple times about this and was told to send in a police report. I have sent in a police report for both myself and my grandson and was told that this was not fraud. I have no access to the account funded and it has been on my credit report for quite some time. My 9 year old grandson also now has an inquiry from this company and the company will not remove it. I have been compliant with all steps. Over 3 lines of credit have been opened in my name along with our tax return stolen from us ever since someone got ahold of my lost wallet back in 2019. All issues have been resolved and a block has been placed on my social as well as my grandson's yet this is the ONE account still open. I am a senior citizen and have no need for this. Please, please help me.
Business response
08/21/2021
Thank you for forwarding this complaint. We take allcomplaints seriously and make every effort to implement a fair and satisfactoryresolution.

On October 31, 2019, **************** wasfunded a $6,810.00 Installment loan with NetCredit after receiving a loan applicationcompleted with her personal information. The information provided inrespect of *********** application successfully passed our verification andunderwriting checks and the loan was duly approved.
Based on our review, NetCredit has received multiple payments towardsthe account balance and the account balance is up to date. As part of the loanprocess, account activity will be sent to the consumer reporting agencies.

On August 17, 2020, **************** reported that she did not apply for theloan, however, she did confirm that she was able to view the payments werebeing made from a bank account that she has access to. NetCredit advised *************** that in order for NetCredit to investigate her claim, it would need acopy of a police report.

On August 13, 2021, **************** submitted a copy of her policereport, as such, NetCredit launched an investigation into her claim.
After a careful investigation, it was determined the depositof $6,810.00 was credited to her bank account on October 31, 2019. Therefore, itis our position that she still benefited from the money that was deposited to *************** account. Based on our findings we are not able to accept Ms.Olivers claim of fraud.
NetCredit is willing to answer any outstanding questions she may have,as such, we ask that she please contact our customer service department ************** for assistance.

We hopethat this response resolves this complaint and answers any questions that youroffice has. If we can provide any additional information, please contact us.

Customer response
08/25/2021

Complaint: 15760314

I am rejecting this response because:I did not apply for this. I believe a member of my household did. It was applied in y grandchilds name too! He is 9!!

Sincerely,

***************************
Business response
09/01/2021
Thank you for forwarding the customers correspondence to ourattention.

As previously mentioned, **************** wasfunded a $6,810.00 Installment loan with NetCredit after receiving a loan applicationcompleted with *********** personal information including name, date ofbirth and social security number.
Again as previously mentioned, on August 17, 2020, **************** reportedthat she did not apply for the loan, however, she did confirm that she was ableto view the payments were being made from a **** account that she has access to.

In addition, on that same call, *************** also confirmed that she suspected her daughter may have submitted theapplication in her name, however, she will speak with her daughter to confirm.Therefore it appears, it is a civil issue.
Again, as previously mentioned, itwas determined the deposit of $6,810.00 was credited to her **** account on October31, 2019. Therefore, it is our position that she still benefited from the moneythat was deposited to *********** **** account. Based on our findings we arenot able to accept *********** claim of fraud.
NetCredit is willing to answer any outstanding questions she may have,as such, we ask that she please contact our customer service department ************** for assistance.

We hopethat this response resolves this complaint and answers any questions that youroffice has. If we can provide any additional information, please contact us.
Customer response
09/02/2021

Complaint: 15760314

I am rejecting this response because
If its a civil case that does not change that I didnt apply for this account.
it also doesnt explain the second account is my grandchilds name at 9 years old or the incorrect information on the account.
Sincerely,

***************************
Initial Complaint
08/13/2021
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I called NetCredit more than 2 business days before my next payment to have my bank account information changed. The agent asked me to supply a blank check or bank statement for verification. My account does not have checks. I sent the agent a bank statement but advised her multiple times that the account number on the statement will not allow an ACH transaction to process through the checking account. I told her it needed a preceding "****" in front of it. She said she had to use the account number on the statement. My payment was processed today. It did not process through the checking account. It instead resulted in a NSF fee in my savings account. I called NetCredit to advise. I was told that the payment is already processing again through the incorrect account. I was asked to make a payment with a debit card in the meantime, which would keep the original payment from processing again a third time through the incorrect account. Each incorrect attempt is costing me $25 fee
Business response
08/25/2021
We have received the complaint sent tothe Better Business Bureau (BBB) by ************************* regarding the NetCreditLine of Credit account (the Account) referenced in the complaint. Thecomplaint was also forwarded to ************* & ************* (RepublicBank), as they are the lender for the product in question. As we understand **************** complaint, he assertsthat his bank account information was not updated accurately.
On May 22, 2021, ************** opened a $3,200.00 line of credit, offered by ************* & ************* (*************), and serviced by NetCredit. ************** then signed his line of credit agreement acknowledging that he understood and accepted the terms and conditions associated with the line of credit. Further, ************** signed an Automated Clearing House (ACH) authorization, allowing debits to be made from his bank account.
On August 7, 2021, ************** contacted our customer service department requesting to update the bank account details associated with his account. As such, we advised him that to verify his new bank account information we would need a copy of a voided check or a copy of his latest bank statement. Later that day, ************** submitted a copy of his bank statement, which indicated a bank account with ****************************** account ending in ****. Per his request, his bank account details were updated with the information he provided. A confirmation email was sent to ************** detailing the update.

Based on our review, ************** had aregularly scheduled installment payment due on August 13, 2021. As such,NetCredit initiated a debit for the payment to be made by the due date. Ourrecords show that ************** contacted our customer service department on ********, 2021, to advise that the bank account details were incorrect and to cancelthe debit attempt. During that call, ************* was advised that we are unable to cancel his payment, as it was already pendingat that time. As an alternative, he wasadvised that he could make a payment using a debit card to prevent the accountfrom going past due if his bank rejected the pending payment. The debit attempted on August 13, 2021 wasreturned by **************** bank as insufficient funds. ************** made a payment via debit card onAugust 21, 2021.

In our continued effort to assist *************, one of our customer support managers has attempted to contact him,however they were unsuccessful.

If ************** has any additional questions regarding this matter, weask that he please contact our customer service department **************, Monday Friday, 8:00am 8:00PM CT or Saturday Sunday, 9:00am 5:30PM CT.

Thank you

Customer response
08/28/2021

Complaint: 15760208

I am rejecting this response because:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response is not completely accurate. I called the representative who left me a message back. No answer. I responded also to an email they sent. No reply to me. The email stated that they would credit the *** fee. This did not happen yesterday. Email screenshot attached.

Sincerely,

*********************
Business response
09/04/2021
Thank you for forwarding *************** additional correspondence to our attention. As we understand it, *************** to have not received the $25.00 account credit previously discussed withhim.
On August 18, 2021, one of our CustomerSupport Managers attempted to contact **************, however they were unsuccessful.In addition to that call, we sent an email to ************** offering to credit hisaccount balance in the amount of $25.00 as a courtesy. The email also explainedthat, if he was interested in the credit, to please contact our customersupport department.
Our records show ****************** to our email later that day, August 18, 2021. However, due to an error, the account creditwas not applied. On August 31, 2021, oneof our Customer Support Representatives contacted ************** and he confirmedthat he would like the amount credited towards his account balance. As such, wehave honored his request by applying a $25.00 credit to his account balance.
We apologize for an inconvenience this delay has caused ************** andappreciate his time providing this candid feedback. If he has any additional questions regardingthis matter, we ask that he please contact our customer service department **************, Monday Friday, 8:00am 8:00PM CT or Saturday Sunday, 9:00am 5:30PM CT.

Thank you,
Customer response
09/07/2021

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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