ComplaintsforNC Financial Solutions, LLC

• Initial Complaint

  11/05/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On November 4, I withdrew an application with NetCredit. Since I realized that this was a mistake, I asked if I could have the hard inquiry removed from my TransUnion credit report. I was told that they could not do that. I called TransUnion afterwards. The representative stated that I needed a letter requesting the removal of the hard inquiry from NetCredit. The letter needed to be sent to me and I needed to send a copy of said letter to TransUnion. Since that conversation, I have been repeatedly calling NetCredit to no avail. I use their callback service and when I get the callback, I wait and the call drops. I call and wait, then the call drops. There is no way of getting in touch with anyone, I believe. Talking to someone yesterday was a fluke! I tried calling for two hours yesterday and today and only had the one chance with a representative on November 4. All I want is the letter for the hard inquiry removal. That is all. Please help me since I cannot contact NetCredit to request this. Thank you.

  Business response

  11/15/2021

  We have received the complaint sent to the Better Business Bureau (BBB) by *******************************.  As we understand it, ******************* wishes to have the hard credit inquiry associated with a recent NetCredit application removed from her credit report and was frustrated by her attempts to contact the NetCredit customer support team. 
  
  On November 4, 2021, ******************** submitted an application with ************* & ************* (Republic) for a loan product, which is serviced by NetCredit. As part of the application process,consumers must authorize NetCredit and/or ************* to obtain credit reports from consumer reporting agencies. Since the credit inquiry was performed in conjunction with an application for credit, we had permissible purpose for the inquiry as stated by the Fair Credit Reporting Act and are unable to remove the inquiry.
  
  Subsequently,******************** contacted our customer service department via email requesting a letter to remove the hard inquiry on her credit report.
  
  We apologize if ******************** was not able to connect with our customer support team immediately.  We appreciate ******************** taking the time to provide this candid feedback about her experience and have taken this as an opportunity to investigate customer service enhancements.
  
  Our records show ******************** was able to speak with one of our customer support associates on November 5, 2021 who advised her of the information above.  Should she have any additional questions, we ask that she our customer support team at ************ between the ***** of ****** Friday 8 a.m. 8 p.m. CT Saturday Sunday 9 a.m. 5:30 p.m.
  
  Please let me know if you need anything else as you review this matter.  

  Thank you.

  Customer response

  11/17/2021

   
  Complaint: 16103562
  
  I am rejecting this response because:

  I was told by TransUnion that I could have the inquiry removed from my credit report if I asked the company for the letter mentioned. That was all I wanted. I was told that I could not get one because their department that handles credit inquiries does not do that type of thing. It should not matter rather I gave permission or not. I should also be able to request to have the inquiry removed (which I did and was told I could), and given the chance to do so with the CREDIT BUREAU. It should not be up to NetCredit about the inquiry. It was never up to them. It is for TransUnion to remove it. All NetCredit has to do is provide a letter that I am requesting the removal of the inquiry. This response makes no sense in regards to my complaint. If they want, they can talk to TransUnion since they are the ones who told me to ask NetCredit for the letter.

  Sincerely,
  
  *******************************

  Business response

  11/23/2021

  Better Business Bureau of ******* & Northern ********, Inc.
  *********************************************** 6061
  
  To whom it may concern:
  
  Thank you for forwarding Ms. ********* additional correspondence to our attention.As we understand it, she still wishes to have the hard credit inquiry associated with a recent NetCredit application removed from her credit report.
  
  We cannot speak specifically to the interaction with the TransUnion representative, referenced in Ms.********* recent correspondence.  However, it is NetCredits policy that credit inquiries generally cannot be removed from a consumers credit report unless it is the result of an error or a fraudulent account opened in an individuals name.
  
  As mentioned in our previous response letter, the credit inquiry was performed in conjunction with an application for credit that ******************** authorized. The inquiry is accurate and will not be removed.  Therefore, we are unable to provide a letter to remove the inquiry and consider this matter resolved.
   
  Thank you.
  

  Customer response

  11/30/2021

   
  Complaint: 16103562
  
  I am rejecting this response because: It is not up to them whether the inquiry can be removed or not. That is Transunions decision. Even though they have decided that the issue is resolved, I do not agree with their response. Besides, the application was not completed because my bank account information had not been verified. I was able to delete the application completely and therefore should be able to get a letter for the removal. If NetCredit wants to be ***** and/or chuldish in this matter, that is fine. I will make sure to never go back to them for anything in the future.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  11/04/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Today, November 4, i wanted to stop my account before it got started and requested that my account is deleted especially my bank routing information. When saw that my APR was over 64%, there was no need. NetCredit refused to delete my personal information

  Business response

  11/16/2021

  Thank you for forwarding this complaint. NetCredit takes all complaints seriously and makes every effort to implement a fair and satisfactory resolution.
  

  On November 4, 2021, ****************** submitted an application with NetCredit.
  
  Subsequently, ****************** contacted our customer support team and requested that his information be deleted from our database. We advised ****************** that we would not be able to honor his request because State and Federal laws require us to retain a record of customer information submitted for set periods of time. 
  
  ****************** may refer to NetCredit's Privacy Policy for more details regarding the collection and use of customer data by following the link below: 
  
  https://www.netcredit.com/privacy-policy.html
  
  Based on our review of Mr. ******** complaint, it appears Mr. ******** request was to deactivate the online profile he created to complete his application. We apologize for the misunderstanding and can confirm the online profile will be deactivated.  We would reiterate,however, that the loan application information cannot be deleted from our internal system of request, as State and Federal laws require us to retain a record of customer information submitted for set periods of time.
  
  We apologize if ****************** was not able to connect with our customer support team via telephone. We appreciate ****************** taking the time to provide this candid feedback about his experience and have taken this as an opportunity to investigate customer service enhancements.
  
  If ****************** has any additional questions regarding this matter, we ask that he contact our customer support team at ************, Monday Friday, 8:00AMam 8:00pm CT or Saturday Sunday, 9:00AMam 5:30pm CT.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
  

  
  

  Customer response

  11/18/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/03/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I overpaid on my account by ******. NetCredit owes me a refund. They have said they owe me a refund. I've tried emailing them 4 times because it's been almost a month and they won't answer my emails. If I send an email from my work email, they answer within 24 hours but won't give me any information because they state that the email was not from the email address on file. I've tried calling them, to no avail. They hang up after being on hold for 5 minutes. I've been on hold for over 30 minutes, 2 days ago then the representative told me it would be at lease 45 days before they could look at my account to process a refund. How do business work like this? They clearly owe me my money and won't pay it or reply to my email, phone calls. Who works like this?

  Business response

  11/11/2021

  Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On November 9, 2016, ***************** was funded a $4,000.00 Installment loan with NetCredit. Before she entered the loan agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Duration, Annual Percentage Rate,Finance Charge, Amount Financed, Total of Payments and Payment Schedule in the form of truth in lending disclosures. ****************** then signed her loan agreement acknowledging that he understood and accepted the terms and conditions associated with the installment loan.
  

  On November 24, 2017, ****************** chose to refinance this loan balance into a new agreement and borrowed an additional $4,000.00. Before she entered into the refinance agreement,NetCredit provided the applicable disclosures as mentioned above and she then signed the new agreement acknowledging that she understood and accepted the terms and conditions associated with the new transaction.
  

  Based on our review,on October 12, 2021, NetCredit received a check payment for $1,458.00. However,Ms. Mendozas total account balance was $539.87. Therefore, NetCredit will be refunding ****************** the overpayment of $918.13. Our process is to issue a refund 45 days after the date the check payment was received and has cleared prior to initiating a refund. Please note, a remitter is able to request a cancellation of the check payment.  
  

  We apologize if ****************** was not able to connect with a customer service representative. We can confirm that ****************** has since spoken with NetCredit customer support to address her inquiry.  Should she have any additional questions she is welcome to call ************ between the ***** of ****** Friday 8 a.m. 8 p.m. CT Saturday Sunday 9 a.m. 5:30 p.m.
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
  

  
  

• Initial Complaint

  11/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 16, 2021 I inquired about available loans using Credit Karma. Net Credit displayed as pre approved loan with no impact to credit scores. After applying for the loan the company requested proof of income and additional verification information. I was not comfortable with sending personal information or did not agree with the terms of the loan so I did not go foward with the process. The company created an account and contract without my approval and also now appears on my credit scores. Funds were never deposited in my account and I did not agree to their contract!! I have not been able to speak to anyone at this company to resolve this issue. The phone disconnects when calling. I receive a **** statement monthly from this company. This company took my personal info and created an account and illegal contract without my permission. I'm requesting that Net Credit is removed from my credit info and delete the unauthorized contract and account from their system immediately!!!!!!!!!!

  Business response

  11/11/2021

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  On June 16, 2021,************** successfully applied for credit with NetCredit. ************** was prompted to review the loan details, sign the loan agreement, and verify her income. Based on our review of **************** application, we were able to successfully approve her application for a line of credit.
  
  As part of the application process NetCredit made an inquiry to **************** credit file in order to be considered for a loan product. Since the credit inquiry was performed in conjunction with an application for credit, we had permissible purpose for the inquiry as stated by the Fair Credit Reporting Act. During the application process, ************** also indicated her consent for NetCredit to obtain credit reports to assist in our lending decision.
  
  Subsequently, on June 16, 2021, ************** opened a $1,400.00 line of credit with NetCredit. Before she executed the line of credit agreement, NetCredit provided ************** with all applicable disclosures, associated with the line.  ************** subsequently signed the line of credit agreement, acknowledging that she understood and accepted the terms and conditions associated with the line. Contrary to her assertion, NetCredit did not create an account or sign the loan agreement for her.
  
  On June 23, 2021,************** requested a $900.00 advance. As such, we attempted to credit the advance to her bank account, however, we received notification that the transaction failed.
  
  In addition to disclosing the charging structure from the outset, we keep our customers informed by supplying periodic statements. Since then,NetCredit has had operational and marketing communications with **************, but has not sent any collections correspondence. Because her line of credit remains open and available, NetCredit sent her periodic statements reflecting a zero balance and providing her with information regarding her account.
  
  We apologize if ************** was not able to connect with our customer service department. Based on our review of **************** account, on November 5, 2021, she contacted our customer service department and requested to close her line of credit. Please be advised, we have honored her request. A confirmation email was sent to *************.
  
  Should she have any additional questions she is welcome to call ************ between the ***** of ****** Friday 8 a.m. 8 p.m. CT and Saturday Sunday 9 a.m. 5:30 p.m.
  
  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
  

• Initial Complaint

  11/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am financially struggling and took a loan with NetCredit on 8/24/2020 for ***** dollars. I already paid ********. The amount owed remains at ********. I am a single mom of two and a hard working nurse. I would like to see if this can be resolved. Thank you.

  Business response

  11/11/2021

  Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  On August 24, 2020, Ms. ****** was funded a $3,450.00 Installment loan with NetCredit. Before she entered the agreement, NetCredit disclosed the Terms and Conditions associated with the loan, including the Loan Duration, Annual Percentage Rate, Finance Charge,Amount Financed, Total of Payments and the Payment Schedule. Ms. ****** then signed her loan agreement acknowledging that she understood and accepted the terms and conditions associated with the installment loan.
  

  Ms. ******* loan agreement makes clear how payments are applied. As set forth in her loan agreement, payments are applied to interest first. For detailed information about her specific loan, we recommend that Ms. ****** refer to her loan agreement, which is always available through her online account. Specifically, we would like to direct her attention to the section of the agreement labeled APPLICATION OF PAYMENTS.  
  

  Please note that Ms. ****** has the right to make a payment in advance and in any amount on the loan agreement at any time without incurring additional charges. Prepayments of principal may reduce the total amount of interest he is scheduled to pay under the Agreement. 

  Based on our review, Ms. ******* account balance is past due. Therefore our collection efforts have been initiated. As such, Ms. ****** scheduled and agreed to a settlement payment plan.  

  Based on the findings of our review, we found no breach in our process that would justify Ms. ****** request.
  
  We value Ms. ****** as a customer.  As such, we would be more than willing to address any outstanding questions/concerns that she may have regarding his account.  We ask that she please contact our customer service team at ************ for assistance.
  

  We hope that this response resolves this complaint and answers any questions your office has. If we can provide any additional information, please contact us.

  
  

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have called Net Credit customer service several times from October 28th-29th and I cannot get a customer service rep on the phone. Their website never works. They never answer the phone. This company isnt legit. They dont respond to emails.

  Business response

  11/06/2021

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  We sincerely apologize for Ms. ******** experience and will take this feedback as an opportunity to investigate our customer support center operations and look for potential opportunities for improvement.
  

  NetCredit values ****************** as a customer. As such, her concerns were escalated within our internal resolution process.
  

  Should she have any additional questions she is welcome to call ************ between the ***** of ****** Friday 8 a.m. 8 p.m. CT Saturday Sunday 9 a.m. 5:30 p.m.
  

  Please let me know if you need anything else as you review this matter.
  

  Thank you.

• Initial Complaint

  10/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to contact and speak with a customer service rep by phone for two weeks. I have been unsuccessful as no one is answering the calls. The menu just keeps repeating over and over and over. A circular system. On one recording there's no option to speak with a representative. On another it's option0 and every time I press zero for a representative the system just continues to repeat menu options over and over again. No one is answering any of the 3 phone numbers available. I have sent six emails describing the problem. I ask for a representative to please call me ASAP and provide my number. I have called loan processing number, collections number and customer service numbers. All numbers have the exact same recording with the exact same message and prompts. Each time on each number I choose option 0 and the menu repeats again and again for as long as I am willing to sit there listening to it. The only responses to my emails requesting customer service call me are a type of form letter giving me the same information and the same numbers I've been calling. It's like a form letter or response with no real time, live representative. I've continuously reached out by phone, email AND on their website for ANY communication with an agent with zero results. I NEED to communicate with a real person in real time to address my business with Net Credit. No one is there. No one is answering. I can't leave a voicemail. I've exhausted all avenues with the same result. A dead end. I need to conduct business concerning my loan. The only thing available to me is my account. I can log in and see my history, balance, due date etc but I cannot reach a representative. This is unacceptable and it isn't professional. I feel as though there IS NO customer service and the company has left me hanging. Like they just disappeared. I am experiencing a hardship and much anxiety as a result of not being able to have access to a customer service representative.

  Business response

  11/06/2021

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  

  We sincerely apologize for Ms. ****** experience and will take this feedback as an opportunity to investigate our customer support center operations and look for potential opportunities for improvement.
  

  We can confirm that ************* has since spoken with NetCredit customer support however, she advised that she no longer had an inquiry. Should she have any additional questions she is welcome to call ************ between the ***** of ****** Friday 8 a.m. 8 p.m. CT Saturday Sunday 9 a.m. 5:30 p.m.
  

  Please let me know if you need anything else as you review this matter.

  Thank you.

• Initial Complaint

  10/28/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied for a personal loan with Net Credit I didnt finish the completion of the application because I lost my job and couldnt afford to make the payments I even received emails stating that I need to complete the application to move forward with the processing of my application.. a few days later I received a deposit from Net Credit.. I been calling several times for them to not answer and when they finally did answer the phone disconnected.. I emailed and still no reply I need to speak with some one about this because I cant afford this loan ..

  Business response

  11/05/2021

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  On October 23, 2021, ****************** successfully applied for credit with NetCredit. ****************** was prompted to review the loan details, sign the loan agreement, and verify her income. Based on our review of ****************** application, we were able to successfully approve her application for a installment loan.
  
  On October 28, 2021, ****************** requested to rescind her loan via email. On October 29, 2021, one of our customer support members called ****************** and initiated her loan rescission. 
  
  At this time, our records show the loan has been rescinded.
  
  We sincerely apologize for Ms. ******** experience and will take this feedback as an opportunity to investigate our customer support center operations and look for potential opportunities for improvement.
  
  Should she have any additional questions she is welcome to call ************ between the ***** of ****** Friday 8 a.m. 8 p.m. CT and Saturday Sunday 9 a.m. 5:30 p.m.

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.
  

• Initial Complaint

  10/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday I was tentatively approved for a loan with net credit. Then it said denied die to identify not verified. I filled out a questionnaire with Zakeera. When I called back she just hair hanging up on me. Same when I tied to speak to other reps. **** are so trashy and unprofessional. I want a manager to contact me or the ceo. **** have no idea what goes on with them. **** have treated he with such disrespect after I was nothing but polite.

  Business response

  11/05/2021

  We have received the complaint sent to the Better Business Bureau (BBB) by ********************************************* (ID: *********.  As we understand Ms. ***************** concern, she is frustrated with the services she was provided when contacting our customer support team.
  
  On October 22, 2021, ************************************ submitted an application with ************* & ************* (Republic) for a loan product, which is serviced by NetCredit. After careful consideration, it was determined that ************************************ did not meet our underwriting requirements for a NetCredit loan.  As a result, *********************************** was provided with a notice of adverse action (a ****) as required by law. In evaluating her application, the credit reporting agencies (CRA)listed on the **** provided us with information that in whole, or in part,influenced the decision. Therefore, ************************************ was sent a **** informing her of the decision and the principal reason(s) for decline Unable to Verify Identity.
  
  Subsequently, ************************************ contacted our customer support team to inquire further about the decision. In order to confirm her identity and protect her from fraud, she was asked a few personalized questions using information from a credit reference agency. Then, ************************************ reapplied. After evaluating her application, ************************************ did not meet our underwriting requirements for a NetCredit loan and a second **** informing her of the same decision rendered on the first application.
  
  ************************************ contacted our customer support team again and spoke with a representative, unfortunately the telephone call was disconnected by ************************************.
  
  As requested in an email and in her communication to the BBB,our management team attempted to contact her by phone on October 29, 2021.  Unfortunately, we were unable to connect with her and left a voicemail on the call attempt.
  
  We apologize *********************************** was not happy with the services she was provided and will take this feedback as an opportunity to investigate our customer support center operations and look for potential opportunities for improvement.
  
  Should she have any additional questions she is welcome to call ************ between the ***** of ****** Friday 8 a.m. 8 p.m. CT Saturday Sunday 9 a.m. 5:30 p.m. 

  
  Thank you,

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Applied for prequalified loan and provided check stubs and banking info. I was told it takes one day for approval and its been almost a week. Ive attempted to call multiple times and no one answers. Also, im constantly receiving emails stating that my employment info is needed yet Ive submitted it multiple times. Completely unacceptable.

  Business response

  11/05/2021

  Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
  
  On October 21, 2021, Ms. ***** submitted an application for credit. After further review of Mr. *****s application, we required verification of her address information,bank account and employment.

  Based on our review, Ms. ***** has spoken with one of our customer support team members and assister her application with the application requirements.

  At this time, Ms. ***** has provided the required documentation for verification and her application has been approved and funded.
  
  Should she have any additional questions she is welcome to call ************ between the ***** of ****** Friday 8 a.m. 8 p.m. CT Saturday Sunday 9 a.m. 5:30 p.m.
  

  We hope that this response resolves this complaint and answers any questions that your office has. If we can provide any additional information, please contact us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩