Business ProfileforShipBob

ShipBob has made a series of overcharges on my account by altering services requested without notification or consent on my behalf, only for me to be made aware that these altered services have been rendered after the fact, and after they had already been billed to my account.After a dispute in which they shipped my merchandise in boxes significantly larger than appropriate/standard, and then charged me close to triple the normal shipping rate due the use of these comically large boxes, they convinced me to send them custom specified packaging materials to use instead. This would cost me more as I would already be paying for (the non-use of) their supplied materials, but it would still negate their ability to charge obscenely high prices due to oversized/inappropriate packaging of their choice, so I decided to purchase and send them these shipping materials so it may still cost me less in the long run, still at significant cost to myself, in good faith that they would use them as promised.After they received and accounted for all the materials sent to them, I did my due diligence and confirmed with them multiple times that everything was set for them to be used for the next batch of shipments, and there was nothing further necessary on my end. The next batch of shipments was, again, by surprise, still sent in ShipBobs ludicrously oversized packaging anyway, and I was overcharged practically 3x the normal rate once again. Not a single one of the 500 boxes or bubble bags I paid for and sent to them was used. They also started charging me for storage of these materials.They audited that batch of shipments, admitted fault and credited me for half of the overcharges. However 50% of their severe overcharges is still way too much for my small business to take on, and I should not be responsible for their mistakes. My customers are also angry as shipments remain on hold for the time being.ShipBob has caused irreparable damage to my reputation and finances.