Reviews
This profile includes reviews for ShipBob's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromDavid W
Date: 02/26/2025
1 starAside from extensive issues Ive had with ShipBobs services in the past (a prior complaint of mine is not very far down on this page, and is very much in line with other comments here) I recently experienced what I would consider a severe security breach, in which a customer (completely unaffiliated with my business) was able to call ShipBob on the phone and obtain private details regarding my inventory and past shipments that were made. This individual was then able to publicly leak that info on the internet. When I raised the issue with ShipBob, the phonecall was identified and acknowledged but transcripts or recordings of the phone call were not provided. If you use ShipBob I would strongly consider that there are no guarantees to the security of ANY data/personal information pertaining to you, your business, or your customers.Review fromLyall B
Date: 02/01/2025
1 starLyall B
Date: 02/01/2025
Save your time and money and find an alternative 3PL. Good luck getting any support on the phone, long delays in email support, excuses with zero apologies and zero refunds/credits. Overcharging on dimensional weight, high storage fees and slow shipping when we did place an order. B2C orders went okish, B2B good luck and trying to get anything over to AMZ don't even try! Wish I had read some reviews before shipping our first pallet over to them. I'm done, **** moved remaining inventory out and they're not zapping any more of my energy.
ShipBob
Date: 02/04/2025
Thank you for reaching out. We are reaching out to you directly on this matter.Review fromBritt R
Date: 01/15/2025
1 starBritt R
Date: 01/15/2025
I don't trust this company at all. I had numerous emails and a call with a member of the sales staff to get a quote on pricing. After all of this back and forth, they gave me an email reply that had no pricing at all. I wrote back once more asking for pricing before we could move further. I received an email reply that they now couldn't work with me. I have no idea what this company is doing, but it's obvious that they are intentionally hiding all pricing and quotes from potential clients. Their hope is that you sign up without doing due diligence so they can take advantage of clients. If you come in with clear quote questions and fee breakdowns, they will not work with you.ShipBob
Date: 01/21/2025
Thank you for reaching out. We are reaching out to you directly on this matter.ShipBob
Date: 02/03/2025
Hi *****, we don't hide pricing and nobody goes live until they have 100% full visibility into their pricing. We appreciate clear questions and should provide clear answers. Sounds like that did not happen here. There are certain reasons we can't work with certain brands (e.g. the products they ship), so that could have been what happened here. We strive for a great experience for all.Review fromChris S
Date: 09/06/2024
1 starHad terrible experience with Shipbob.1/ Shipbob's sales team are basically liers. They tell you the shipping cost before you onboard, which is totally different from the actual shipping bill after your paid $500 to get onboard.2/ Shipbob's operation is totally a joke. Placed an order for 20 units with one SKU, they mixed other SKU into that order and send to my client. Great job!!!When discussing the reimbursement with their customer support, they are only willing to pay for the manufacturing bill. Refuse to discuss the lost revenue they've made to us, and the international shipping bill which they should have paid for too.3/ Very disappointed with this s***** business. Never Never Never work with Shipbob!!!!Review fromMike J
Date: 03/05/2024
1 starMike J
Date: 03/05/2024
Wow I thought I was the only one who has had terrible experiences with Shipbob as their immense funding should indicate competency and efficiency however that's not the case. Their Amazon FBA delivery option still does not work and hasn't worked for over a year. I tried to send inventory to Amazon FBA and they lost over $6000 worth of retail, what was their response? We can offer a $100 shipping credit because I didn't use their overpriced shipping options. I cant wait to find another 3PL company because this company has been an expensive nightmare to deal with.ShipBob
Date: 03/08/2024
Reaching out now. Do you have another email? We don't have this email in our records.Review fromJason J
Date: 02/19/2024
1 starJason J
Date: 02/19/2024
Unbelievably aggressive sales team. We have been contacted more times than we can count and asked to be taken off the list multiple times. That particular salesperson goes blank and a new one pops up. If you have to be that aggressive in sales, then perhaps you should focus on retaining current customers.ShipBob
Date: 02/20/2024
*****, we wanted to ensure that we could support your business and have marked your account accordingly so we do not reach back out.Review fromLeslie E
Date: 10/19/2023
1 starShipBob is okay for DTC orders, but do NOT use them for B2B orders. Their hidden fees add up to hundreds of dollars PER ORDER, and those fees are not accurately represented in the fee schedule that they provided. For example, we recently started having ShipBob send our inventory to Amazon for FBA, and we are being charged $150 to $200 in fees PER ORDER. The fees are caused by errors and inefficiencies in their system. They intentionally misrepresent their fee schedule and then hit you with unpredictable fees. Again DO NOT USE SHIPBOB FOR B2B ORDERS! We will be ending our relationship with them as soon as possible, and I expect that sometime in the near future there will be a class action lawsuit against ShipBob because of their hidden fees.Review fromBrian v
Date: 08/09/2023
1 starDO NOT USE! Overcharge, damaged items, hats not delivered in correct boxes. ***********************!! We will be making a claim very soon.Review fromJon M
Date: 07/03/2023
1 starJon M
Date: 07/03/2023
I wish I could leave zero stars! Beware! The damage has already been done to our business. Do yourself a favor and look elsewhere unless you are looking for a shipping company that cannot ship!! 10+ days for fulfillment during the holidays, mispicked damage and lost parcels, inventory processing delays, the list goes on. They use OSM worldwide for their affordable pricing plan which still ends up being $14-20 for packages that we would normal ship first class for under $6. They claim free dunnage and packed with care but we had to submit claims every day for damaged deliveries.Our customers were furious and our customer service team worked over time by the damage to our business has been immeasurable. We are no on day 12 of waiting for our inventory to ship back to us. AGAIN THIS IS A SHIPPING COMPANY THAT CANNOT SHIP!Customer service is outsourced, slow, and just escalates with no resolution. I can keep going on all day with the immeasurable headache shipbob has caused.Their management is pathetic. Their warehouse employees are lazy. This company will not last if only the truth got out.BEWARE *UPDATE Our inventory was returned by ship Bob. Everything was thrown into boxes, including the glass products. We filed a claim and waited 120 days they took zero responsibility and denied our claim. Shocker. We are filing a lawsuit.ShipBob
Date: 07/11/2023
Hi ***, we are reaching out directly.Review fromMonica S
Date: 03/24/2023
1 starMonica S
Date: 03/24/2023
One of the worst decisions was entrusting my products to ShipBob. Not only did they lose my products, but I also have to pay the company to begin and complete an investigation as to the whereabouts of my products. My products were sent to the company in good faith. Instead, I have lost money and my time. As a small business owner, this has affected me greatly. This company literally ******* and dimes you for any and all services that they provide and furthermore, nobody is ever available to take your calls, and response time via email is 2 to 3 hours, at best. Please think twice about moving forward with this incompetent company.ShipBob
Date: 03/27/2023
Hi ******, we will reach out directly ASAP.
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