Reviews
This profile includes reviews for Hometown America Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 22 Customer Reviews
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Review fromDennis M
Date: 04/15/2025
1 starDennis M
Date: 04/15/2025
Constant problems with the front gate although *** advertises itself as being a "gated community." The gate is broken more than it is operational. Nothing proactive about repairing the roads and keeping the pool operational. Last summer the pool was done for 5 months due to diamond brite resurfacing. Weeks passed by with no one working on the pool and *** refused to give any rent credit for this unfortunate situation caused totally by mismanagement. The pool heaters were down for weeks this past season and now the main circulating pump is inoperable with a response being, "the parts are on order." *** is a terribly managed company who only cares about collecting rent and not providing even a basic level of proactive management. If you look at their corporate reviews, 90% of them are LEVEL 1 or unacceptable. We are nothing but a cash cow to them.
Hometown America Management, LLC
Date: 04/17/2025
Hometown America takes great pride in managing its communities and routinely reinvests in infrastructure and amenities. Over the last several years, money has been reinvested in pool renovations, gate maintenance, and road and storm drain repairs, which will continue into 2025. In February 2025, the gate system RFID reader was replaced. Management acts swiftly to make repairs when needed, and asks that residents and visitors refrain from removing poles or following other vehicles through without letting the gate fully close first, which will help maintain proper gate operations. Storm drains that run under roads must be repaired and the community has reinvested substantial funds over the last five years and continuing into 2025 to complete such work.There are two certified pool operators on staff who clean the filters, vacuum the pool, and test and manage pool chemicals daily. The pool was not closed for five months last summer. In 2023, the pool was closed for repairs and renovations to ensure that the work completed met the high-quality standards that community management and residents expect. A new pool heater was installed in December 2024, and after a part failed, it was promptly sent out for replacement according to warranty guidelines. Unfortunately, this week, the main circulating pump needed to be replaced, and due to the size of the pump needed, one could not be obtained from a local vendor. It was promptly ordered with an expected delivery date of April 21.The community management team proactively completes regular inspections of the community and promptly submits work orders for any issues found requiring follow up, and routine, preventative maintenance is performed on buildings, amenities, and equipment. There are regular monthly meetings with the *** to discuss community improvements and meetings with the activity committee to discuss resident events. Community management attends a monthly Monday morning coffee to engage and communicate with residents in addition to sharing updates and notices via the resident communication platform. The community manager has a vested interest in providing a well-maintained community since they also reside *************** management welcomes residents to contact the management office to discuss any ongoing concerns and understands that residents have a choice in where they reside and appreciates them choosing a Hometown America community.Review fromJulie W
Date: 03/27/2025
1 starI am a resident at ************ in ****, **. It is a nice community. HOWEVER, management considers the lease payments to be 100% to support our lease of the land beneath our home. Apparently Hometown America has no obligation to maintain the amenities provided in the community. So do not move here if you want something in addition to a home with a high-cost land lease.Review fromPhoolmattee M
Date: 03/26/2025
1 starPhoolmattee M
Date: 03/26/2025
Live in home American over twenty years in va we never saw in owner the manager is very racism she is Spanish and the owner dont care she love her people they can break all the rules but if anothers person is not Spanish she give them h*** the owner we have no where to connect with him or her to let them know what going on where we live I wish we can file a complaint to court because no one should allow residents to go true this. Situation and cannot get the real manager to fix this issue thank you I. The manager on the property is all for Spanish residents this home is located at Home America on ****************************************************************** present manager is *****Hometown America Management, LLC
Date: 03/28/2025
Hometown America prohibits discrimination in housing and treatment of residents and staff and is committed to following the letter and spirit of fair housing laws. We respect the diversity and differences within our customer base and provide equal and professional service to all, without regard to race, color, ancestry, national origin, or other protected classifications. Likewise, the manager of Audubon Estates on ****************, in **********, ******** is dedicated to serving all residents equally, regardless of their racial, ethnic or other background. She has consistently demonstrated her commitment to the community by collaborating with various local organizations to support all residents. She has taken a proactive approach to ****** community engagement and inclusivity by organizing numerous events and initiatives aimed at bringing residents together and providing valuable resources such as food drives, health services, and recreational activities. Hometown America believes it is important to address issues, and we encourage residents with concerns to communicate directly with the community or regional management team since they are in the best position to find and facilitate prompt resolution. Open dialogue is essential for addressing concerns and continuing to build a supportive community.Accordingly, regional management contacted the reviewer directly to discuss and resolve concerns, and we encourage ongoing communication as necessary to resolve any future issues.Review fromDenise C
Date: 01/16/2025
1 starI am a 10+ year resident of ************* in ********* **. Mgmt at our park recently changed to someone that doesn't have manufactured Park experience. They have ignored the parking violations. People park in fire lanes regularly. They don't enforce the landscaping requirements. They are actively trying to change our Park from 5 stars to 1 star so they can evict every and take the land.Review fromlin c
Date: 11/05/2024
1 starhome town america. doesn't give a f*** who they have as managers in their mobile home parks. we have a manager that shuts the heating off in the pool every winter to save the *** money. maybe for a bonus... we need the pool for health reasons and she does not give a f***Review fromCynthia (
Date: 07/11/2024
1 starI have a smaller home than my neighbor and her lot rent payment is less than mine. I have asked the manager why and she cant give me a reason. Hometown America in *******, ******** needs to be looked at plus an audit!Review fromTeresa H
Date: 06/20/2024
1 starI wish I could leave 0 stars. they are sucking us dry. Now we need to pay for their property taxes and it will almost double every year. they are forcing us to sell at *************************************.Review fromRachel A
Date: 06/15/2024
1 starThey are basically just a bunch of criminals. What they try to do is take all your money until you can't pay anymore Force you to sell your house to someone else so they can do it to someone else. They need to be completely shut down and the land sold to decent peopleReview fromDen G
Date: 06/07/2024
1 starThey need to check out the absolute worst management in ********** in ******* *******. Terrible. Management working with the **** Not right. Little more than working if you know what I mean. Definitely a Conflict of Interest. Wish I could walk away. Was so nice the past 20 years. Not nice anymore. Wish 0 was an optionReview fromCharles W
Date: 05/04/2024
1 starEven since we moved into lakes of ********* community the park has been going downhill. The office manager is not overseeing the park anymore. Its that she doesnt care about our 55 community. There are several issues that need immediate attention and the manager dont care.
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