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Complaint Details
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Initial Complaint
05/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I recently started Home Chef deliveries to save some money on groceries during unprecedented times. 3/4 boxes Ive received had issues so far. 2 were missing ingredients but this 4th box had had moldy vegetables. Not only is this disgusting but its unsafe and could have made someone in my family really sick. So far, home chefs *************************** has been mediocre at best, refunding individual items. Selling food thats not safe to eat is foul and unacceptable. Im filing this complaint to alert the greater public about the lack of quality control at home chef and disgusting food safe standards.
Business response
05/26/2022
Hello, thank you for this feedback. Our team is always more than happy to help out with any items that arrive spoiled or are unable to be used. We encourage customers to dispose of anything that does not arrive at proper temperature or has been damaged in transit. If you have not received a resolution for these reported issues, please reach out to our support team at ********************************** for further assistance. Thank you.Initial Complaint
04/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Home Chef website requires you to enter your billing to even look at their meals. I was just looking at their meal choices and decided I did not like what they offered so logged off. A day or two later I get an email from Paypal where they have charged me $40.48 and have put me on Auto renewal payment for food I did not even order. I tried to call them and they are closed on Sunday. I am so angry and I think this is deceitful. I want my money back and to be off their subscription that I did not sign up for. I want ALL MY INFO taken off their books and website.Business response
04/27/2022
Hello, we apologize for any confusion. Our menu can be located without sign up at homechef.com/menu. Should you have any additional questions, or like assistance in removing your information, please reach out to our team at ***********************************Customer response
04/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
04/16/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received an offer for Home Chef and signed up to see if it was something I would be interested in. After perusing the menus I decided it wasn't what I was looking for. I went in and canceled only to now be charged two weeks later for a first delivery that is supposed to be coming. I emailed the customer service immediately after seeing the charge and explained that I didn't want the subscription or any delivery. They emailed back and said that once I signed up I automatically was getting the first delivery. I emailed them back as this is ridiculous. I don't want their product and wasn't able to check out the product unless I made an account. This company is ridiculous and AAA shouldn't offer a discount for such a shady service. All I want is my account canceled. I don't want a delivery from them. Please help! I don't want to be charged for a service that I cancelled. Their site should allow you to cancel if the food isn't what you want.Business response
04/27/2022
Hello, as mentioned by our support team, we are unable to cancel a delivery once it has processed. However, we are happy to issue refunds or credits if you did not intend to receive this delivery. Please reach back out to our team at ********************************** and we would be happy to help further. Thank you.Customer response
04/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
03/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have used Home Chef for the last few months and recently moved. I received my box at my new home last week but apparently my address had not updated correctly. This week's box was delivered 18 hours away at my old home. The company made no attempt to correct this and charged me full price for a delivery error.Business response
03/16/2022
Hello, we are sorry to hear about this mis-delivery. We would be happy to assist further, as well as assist you in updating your address. Please reach out to our team at ***********************************Customer response
03/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
02/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order a meal box. Got stuck in *********. The order arrived today Monday 2/28/22. I attempted to reach out to customer service and Zoe ** was totally not helpful. The box was supposed to arrive Thursday 2/24/22. I opened the meat and it stinks. I threw it all away. Your customer service totally ***** and cant read tracking information. I want my money returned immediately and Zoe ** to be retrained and disciplined by your company.Business response
03/08/2022
Thank you for submitting this feedback on your experience. Our team is always happy to reimburse for an order that has not arrived in appropriate condition past the scheduled delivery date. Should you need any additional assistance, we encourage you to reach back out to our support team at ***********************************Customer response
03/09/2022
Complaint: 16817897
I am rejecting this response because:
Zoe refused to refund it and still wont. Disputed with credit card company. And this is a nice trash can response.
Sincerely,
*********************Business response
03/09/2022
Hello,
As indicated in the follow up response from our representative, we are unable to refund charges while they are in dispute. Should your credit card company lift or decline the dispute, we will be able to proceed with a refund on our end. Please feel free to reach back out to our support team for further assistance in that event. Thank you.
Initial Complaint
02/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The issue is my food is constantly having issues I'd like something done about it. This is constantly happening now there's no support and I'm in need of much more than a refund.Business response
03/08/2022
Thank you for providing us with this feedback on your experience. We would be happy to look into the issue further for you--please feel free to reach out to our team at ********************************** for additional assistance.Initial Complaint
01/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I accidentally ordered from this company, not knowing (as multiple people have stated) that you will not be able to opt out once you log into the company.I would love to get my $$ back, but more so I want to cancel my account with them, and have gotten multiple emails from the company stating I never completed the registration process for their company.I just want to get my account CANCELED and DELETED and they will not do so for me.Any suggestions on how to get them to delete my account??Business response
03/22/2022
Hello, it appears that the account associated with this complaint has been successfully cancelled and no future orders are scheduled. Should you have any other questions, please feel free to reach out to **********************************.Initial Complaint
01/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
was going to try home chef and decided against it in october. went and canceled subscription immediately. got email confirmation the subscription was cancled. even talked to an agent and they told me my account was cancled and i wouldn't be charged as long as i didnt reactivate accout. all of this was done in October. i looked at my card transactions and see home chef charged me in January even though i did all the steps to cancel my account on October. still have the email proof it was cancled in October and the conversation with agent.Business response
03/22/2022
Hello, the account under this email address has been successfully paused and all charges have been refunded back to the card on file. Should you have any other questions, please feel free to reach out to our team at **********************************.Initial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was on the Home Chef site today, looking for healthy food for my husband due to a medical condition. In order to access the products they make you create a profile and enter your credit card information. Once that is done, they immediately charge your account for food you did not choose, and nowhere on their sit does it disclose that by hitting submit you will be charged, nor do they give you the option to choose what you want. This is totally unethical, and I am also filing a complaint with the *********************** in PA against them.I am requesting a full refund and cancellation of the subscription they created.Business response
01/13/2022
Hello, we apologize for the confusion. Our menu is available to view at any time, free of charge, at homechef.com/menu. As stated in the sign up process, you will be charged for your first delivery once you enter payment information and click "Sign Up and Select Meals." After completing the sign up process, you are then directed to the Home Page where you may select and edit your meals for your first delivery and the consecutive 5 weeks. Should you have any additional questions, or need assistance in cancelling your account, please feel free to reach out to our Support Team at **********************************.Customer response
01/13/2022
Complaint: 16428514
I am rejecting this response because: No where on their websites does it allow you to see the menu before entering the card information first, for this reason there are various complaints already filed against them. I am requesting a full refund. I have also forward this to the PA Attorney General's office.
Sincerely,
***********************Business response
03/30/2022
Hello,
Our menu can be located at homechef.com/menu before entering any payment or personal information. As we are a subscription service, our terms and conditions state that orders are finalized once you click the sign up and select meals button, and every subsequent Friday after that at Noon CST unless the account is paused or the order is skipped. We are unable to offer any further compensation at this time.
Thank you,
Home Chef
Customer response
03/30/2022
Complaint: 16428514
I am rejecting this response because: What they are claiming is not true. Once you go onto the sight you must first enter your credit card information.
Sincerely,
***********************Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Black Friday the online meal prepping site HomeChef was running a sale. It forces you to put in your card to browse the options. Once you're browsing and putting things in your cart, it will automatically check you out and send you the items. While this isn't theft, it's a scammy way to run a business. Some families may be looking at their deals and not be able to unknowingly afford ******************************************************************************************* their cart as a "possible option". Their customer service said they get complaints ALL the time about it, so they're aware of this problem. It's just not a practice that is normal nor should be accepted.Business response
12/09/2021
Hello, we apologize for the inconvenience and frustration with your account. Our menu is free to view without entering any payment information at any time, at homechef.com/menu. As stated in our T&C, as we are an automatic subscription service, you are charged upon sign-up once you complete the payment step and press "Sign Up and Select Meals". We apologize for any misunderstanding with this. Please feel free to reach out to our support team at ********************************** should you need any assistance in cancelling your account.
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Start an OrderCustomer Complaints Summary
110 total complaints in the last 3 years.
45 complaints closed in the last 12 months.