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Complaint Details
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Initial Complaint
10/23/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company will NOT stop sending their junk mail advertisements to my home despite my contacting them NUMEROUS times on their website directly to put a stop to this! Its ridiculous and bordering on harassment that Im considering filing official charges! The address to be removed from ANY AND ALL contact lists: ***********************************************
Business response
11/04/2021
Hello, this address has been added to our Do Not Send list. This will go into effect within 24 hours. Thank you.Initial Complaint
10/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed up for a weekly membership through home chef. I received two orders. The second order was late and I was not happy with the company based on selections available. I thought I had told the company to cancel my membership as it was not what I was looking for. Home chef Does not have any record of this cancellation. For the next two weeks and I did not receive mailboxes. So I assumed it was indeed canceled. Yesterday I received a food box with selections I would have never chosen for various reasons. I had no idea this delivery was coming as I did not make any choices. In the past I have received emails stating your order is on its way. I did not receive an email for the order received yesterday. In speaking to customer service I related the above and the rep is willing to give me a courtesy Credit of 50%. I explained that out of the five meals there are three I definitely cannot eat. I asked for a 60% credit. This was denied.Business response
11/02/2021
We appreciate the feedback on this matter and apologize for any inconvenience. Per our internal policies, orders that are not skipped before our deadline of Friday at Noon CST are eligible for a courtesy Home Chef credit or refund of up to 50% of the order cost. Unfortunately, we are unable to offer a 60% credit or refund for this un-skipped order due to this policy.Initial Complaint
10/11/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
- Sept. 18th, Sept. 25th, and Oct. 2nd. Total ref req$185.79 - In April of 2021 I initiated cancellation from their services. The only available option on their website at the time was to pause services for x amount of time. I proceeded to discontinue all deliveries as far as I could on their calendar provide. There was no option to discontinue all future deliveries online or terminate account completely. - I continued to send them a message through their recommended means of contact on their website. I discussed the request to terminate my account and have no more deliveries scheduled. I did not hear back from this email. _ In September of this year, right after an out of state relocation move. They claimed to have sent out a delivery and 3 following that initial one. - I proceeded to contact them and request refunds due to unauthorized charges and being ignored via their message terminal on their website in April of 2021. - They have refunded $61.93. $185.79 due to be refundedBusiness response
03/22/2022
Hello, it appears that you were utilizing the "Skip" function rather than Pausing your account. Pausing will successfully terminate all future orders unless you decide to manually reactivate. Our team has successfully refunded a total of ****** on October 8th and October 11th. Should you have any additional questions, please feel free to reach out to **********************************.Initial Complaint
09/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I signed in to Home Chef to see what they had to offer but I did not order a meal. H.C. immediately responded that they were going to send a meal box to me. I responded that I wanted to cancel any orders that they thought I had made.Today I received the meal box from Home Chef, and I do not want it. I did not open it. I will return it.To assume an order that I did not made is a travesty. To send something to me immediately before they even read my cancellation request is criminal.**************************Business response
03/22/2022
Hello, it appears our team has deactivated your account and refunded the charge for your inital box as requested. Should you have any other questions, please reach out to our team at **********************************.Initial Complaint
09/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I looked at their website and decided I did not want to use their service. The next week I got a text saying food was being delivered to me the following day. I never signed up for any deliveries of food and never agreed to any subscription. This is a purely fraudulent scheme.Business response
03/22/2022
15838967 Hello, it appears our team has deactivated your account and refunded the charge for your inital box as requested. Should you have any other questions, please reach out to our team at **********************************.Customer response
03/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want to add that this business engages in very deceptive advertising and enrollment practices.
Sincerely,
***********************
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110 total complaints in the last 3 years.
45 complaints closed in the last 12 months.